---
title: 'Customer Success Manager II, SMB at RevolutionParts'
canonical: 'https://feeny.ai/job/customer-success-manager-ii-smb-revolutionparts-tempe-a8f56nbgb236'
type: 'job'
last_seen: '2026-09-13'
---

# Customer Success Manager II, SMB at RevolutionParts

- **Company:** RevolutionParts
- **Location:** Tempe, AZ
- **Compensation:** $65k–$80k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.gem.com/revolutionparts/am9icG9zdDoUyTg4mrPiPxdoH_ZB6Er2

## Job description

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.

## The Role

As a Customer Success Manager II, SMB, you will manage a portfolio of small and mid-sized dealership accounts, helping customers maximize the value of their RevolutionParts investment. You will serve as a trusted advisor to dealership stakeholders, driving customer retention, engagement, adoption, and growth through proactive account management and data-driven recommendations. This role requires strong communication skills, business acumen, analytical thinking, and the ability to effectively manage a large portfolio of customers while delivering a consistent customer experience.

AI Fluency & Modern Tooling At RevolutionParts, we expect team members to actively use modern tools — including AI-powered systems — to improve decision-making, productivity, and quality of work. This includes:

- Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving
- Exercising strong judgment around data privacy, accuracy, and ethical use
- Continuously learning and adapting as AI capabilities evolve Proven examples of using AI to improve outcomes in prior roles is expected.

Responsibilities:

- Manage a portfolio of SMB dealership accounts and maintain regular customer engagement through scheduled outreach and business reviews.
- Build strong relationships with dealership stakeholders, including Parts Managers, eCommerce Managers, Fixed Operations Directors, and General Managers.
- Analyze account performance and provide recommendations to improve sales, conversion rates, customer experience, and overall platform performance.
- Conduct account reviews focused on customer goals, business performance, and growth opportunities.
- Identify customer risks and proactively execute retention and recovery plans.
- Develop and maintain account success plans to drive customer adoption and long-term value.
- Partner with Consulting, Marketing, Support, Product, and Sales teams to resolve customer issues and improve customer outcomes.
- Identify opportunities for additional services, marketing investments, and program adoption that support dealership growth.
- Maintain accurate and timely documentation of customer interactions, opportunities, and action plans in Salesforce.
- Utilize AI tools to generate meeting summaries, customer communications, action items, account insights, and workflow efficiencies.

Requirements:

- Education: Bachelor’s degree in a relevant field preferred (or equivalent practical experience).
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role.
- Experience managing a portfolio of customer accounts.
- Strong written and verbal communication skills.
- Ability to analyze data and provide actionable recommendations.
- Experience conducting customer-facing meetings and presentations.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Ability to work independently while collaborating effectively across teams.
- Experience using CRM platforms such as Salesforce or similar systems.

Preferred:

- Automotive dealership experience.
- eCommerce or digital marketing experience.
- SaaS customer success experience.
- Experience with Google Analytics, Looker, Excel, or reporting platforms.
- Familiarity with AI productivity tools and workflow automation. Success in This Role Successful candidates will:
- Consistently maintain customer engagement across their portfolio.
- Drive customer retention and reduce churn risk.
- Identify and execute growth opportunities within assigned accounts.
- Translate data into actionable business recommendations.
- Maintain strong customer relationships through proactive communication and follow-through.
- Effectively leverage AI and technology to improve productivity and customer outcomes.
- Demonstrate accountability, ownership, and a customer-first mindset.

RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.

RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.

Please Note: You will only receive correspondence through the Gem ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.

*The salary range listed reflects the base pay only. In addition, this role includes a variable bonus structure based on performance metrics between 15%-20% quarterly.

## About RevolutionParts

## Company Overview
- **One-liner**: RevolutionParts provides a SaaS eCommerce platform that enables automotive dealers, manufacturers, and aftermarket sellers to sell OEM parts and accessories online across multiple channels.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Tempe, Arizona, United States
- **Founded**: 2014 (company website states 2014; LinkedIn lists 2013) [revolutionparts.com/about-us/](https://www.revolutionparts.com/about-us/) | [linkedin.com/company/revolutionparts](https://www.linkedin.com/company/revolutionparts)
- **Founders**: Ibrahim Mesbah (CEO) and Andreas Ronneseth (CSO) [revolutionparts.com/about-us/](https://www.revolutionparts.com/about-us/)

## Core Business
- **Primary industry**: Automotive parts eCommerce / Software Development
- **Target customers**: B2B – new car dealers, auto manufacturers, aftermarket parts sellers, and wholesale buyers
- **Mission or purpose**: "Disrupt and innovate the automotive space by creating the most active parts network in North America." [revolutionparts.com/about-us/](https://www.revolutionparts.com/about-us/)

## Products & Services
- **RevolutionParts Platform**: A SaaS eCommerce solution that lets sellers list and sell OEM parts and accessories on their own website, dedicated web stores, and marketplaces like Amazon and eBay. Includes catalog management, order processing, shipping, and marketing services. [revolutionparts.com/](https://www.revolutionparts.com/)
- **Wholesale Buyer Solutions**: A customer portal giving business buyers 24/7 access to search and purchase parts across a network of suppliers. [revolutionparts.com/](https://www.revolutionparts.com/)
- **Local Delivery Service**: On-demand hotshot delivery service for parts (launched recently). [revolutionparts.com/about-us/](https://www.revolutionparts.com/about-us/)
- **Marketing & Onboarding Services**: Dedicated onboarding specialists, account management, marketing campaigns, and on-demand training. [revolutionparts.com/](https://www.revolutionparts.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metrics**:
  - Annual Revenue: $15.3 million (LinkedIn estimate) [linkedin.com/company/revolutionparts](https://www.linkedin.com/company/revolutionparts)
  - Total Funding: Not disclosed (bootstrapped or privately funded; no funding rounds mentioned)
  - Over $625 million in annual parts sales powered by the platform; cumulative $1 billion since inception. [revolutionparts.com/about-us/](https://www.revolutionparts.com/about-us/)
  - 126 employees (+11.9% YoY) [linkedin.com/company/revolutionparts](https://www.linkedin.com/company/revolutionparts)
- **Notable Investors/Partners**: Not publicly listed; works with major automotive brands across North America.
- **Growth Signals**:
  - Powers over 20,000 parts sold and 9,000 orders daily, generating $1.6 million in daily revenue. [revolutionparts.com/](https://www.revolutionparts.com/)
  - Expanded to 5 countries (US, Philippines, Brazil, Bolivia, El Salvador). [linkedin.com/company/revolutionparts](https://www.linkedin.com/company/revolutionparts)
  - 1,800+ customers and 100+ employees. [revolutionparts.com/about-us/](https://www.revolutionparts.com/about-us/)
  - Launched Local Delivery service as a new growth vector.

## Competitive Advantages
- **Platform depth**: Combines catalog accuracy (multiple data sets + self-sourced info) with multi-channel selling (own store, Amazon, eBay) in one system.
- **Network effects**: Large supplier network makes it easier for buyers to find parts, attracting more sellers.
- **Industry specialization**: Built specifically for automotive parts, not a generic eCommerce platform.
- **End-to-end support**: Offers onboarding, marketing, and fulfillment services beyond just software.

## Strategic Focus
- Expanding the parts network across North America by onboarding more dealerships and manufacturers.
- Reducing parts obsolescence through dedicated web stores and marketplace listings.
- Streamlining wholesale operations with a 24/7 buyer portal.
- Growing the recently launched Local Delivery service to increase speed and convenience for parts buyers.

## Why Work Here
- **Culture**: Fast-growing tech company disrupting a traditional industry; described as a place where "everyone has a voice and the opportunity to make a big impact." [revolutionparts.com/about-us/](https://www.revolutionparts.com/about-us/)
- **Work model**: Hybrid work model (Tempe, AZ headquarters with remote flexibility). [revolutionparts.com/careers/](https://www.revolutionparts.com/careers/)
- **Perks**:
  - Comprehensive healthcare plans
  - Flexible PTO
  - Parental leave
  - Paid holidays & volunteering days
  - 401K matching [revolutionparts.com/careers/](https://www.revolutionparts.com/careers/)
- **Engineering culture**: Founded by software engineers with PayPal/Inter-Tel backgrounds; emphasis on building scalable web applications.
- **Growth opportunities**: 126 employees and growing, with open roles across customer success, engineering, marketing, and sales.

## Sources
1. [revolutionparts.com/careers/](https://www.revolutionparts.com/careers/)
2. [revolutionparts.com/about-us/](https://www.revolutionparts.com/about-us/)
3. [revolutionparts.com/](https://www.revolutionparts.com/)
4. [jobs.gem.com/revolutionparts](https://jobs.gem.com/revolutionparts)
5. [linkedin.com/company/revolutionparts](https://www.linkedin.com/company/revolutionparts)

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