---
title: 'Customer Success Manager II at Xometry'
canonical: 'https://feeny.ai/job/customer-success-manager-ii-xometry-bengaluru-gx3h82hvhvyf'
type: 'job'
last_seen: '2026-11-02'
---

# Customer Success Manager II at Xometry

- **Company:** Xometry
- **Location:** Bengaluru, India
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-02
- **Apply:** https://job-boards.greenhouse.io/xometry/jobs/5279014007

## Job description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry seeks a highly organized and proactive Customer Success Manager II (CSM II) to drive customer success and efficiency throughout the order fulfillment lifecycle. This pivotal role serves as the primary customer liaison and account manager with dedicated assigned customers, skillfully orchestrating task completion, ensuring seamless communication, and maintaining clear visibility from initiation to delivery. The CSM II is responsible for proactively managing customer escalations, executing post-order modifications, and minimizing service delays by serving as the first line of defense against aging requests within CRM queues. Success in this position requires exceptional interpersonal and queue management skills, deep cross-software platform expertise, and a strong commitment to exceeding customer expectations and achieving organizational results, including providing critical team support during peak operational periods.

How You’ll Contribute:

- Collaborate with customers to resolve CAD/Print discrepancies.
- Clarify part requirements through customer outreach.
- Coordinate and troubleshoot finishing or post-processing issues.
- Manage and resolve discrepancies between Purchase Orders (PO) and Print/CAD specifications.
- Address and clarify Purchase Order (PO) requirements.
- Ensure quality assurance by clarifying requirement specifications with customers.
- Negotiate changes, cancellations, and associated costs with partner solutions.
- Resolve post-order invoicing issues.
- Provide proactive order updates for large and gateway orders.
- Ensure Service Level Agreement (SLA) compliance by managing all internal and customer queues.
- Actively monitor queues to decrease case closure times and maximize first-contact resolution.
- Forge close customer relationships to ensure timely resolution of actionable items.
- Promote operational excellence through cross-functional collaboration with operations and personal development and training for process improvement and automation.
- Uphold Xometry's quality/safety standards, monitor key customer success metrics, and provide peer support for team continuity.

What You'll Bring to Xometry:

- Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience).
- Minimum of 3 years of experience in supply chain and/or customer service, preferably in manufacturing operations.
- Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group.
- Knowledge of manufacturing processes, timelines, and documentation.
- Strong analytical skills with the ability to implement solutions keeping production underway.
- Self-starter with a take-charge attitude and ability to independently drive project completion.
- Working experience in large and small scale projects
- Excellent organizational skills, demonstrated ability to multitask, understanding of our communication platform’s interface while tenaciously working to meet deadlines.
- Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders.
- Excellent attention to detail and collaboration skills.
- Proficiency in ERP tools and communication software.
- Thrive in a fast-paced and high-growth environment.

Nice to have:

- Experience working with Xometry's digital marketplace or similar platforms.
- Proficiency in data analysis tools (e.g., Excel).
- Experience working in a manufacturing environment.

#LI-Hybrid Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

## About Xometry

## Company Overview
- **One-liner**: Xometry operates a global AI-powered marketplace for custom manufacturing, connecting buyers (from startups to Fortune 500s) with a network of certified suppliers for on-demand production.
- **Entity Type**: Public (NASDAQ: XMTR) [investors.xometry.com](https://investors.xometry.com/static-files/183ddf2d-8042-403a-9cc7-cd2633042c4a)
- **Headquarters**: North Bethesda, Maryland, USA (with offices in Lexington, KY; Waltham, MA; Munich, Lyon, Shanghai, and more) [xometry.com/careers](https://www.xometry.com/careers/)
- **Founded**: 2013 [xometry.com/about-us](https://www.xometry.com/about-us/)
- **Founders**: Not publicly available in provided materials

## Core Business
- **Primary industry**: Custom manufacturing, on-demand manufacturing, industrial supply chain digitization
- **Target customers**: B2B – engineers, product designers, and procurement teams at enterprises (including Fortune 500 companies), SMBs, and startups
- **Mission**: “To make the world’s manufacturing capacity accessible to all.” [xometry.com/about-us](https://www.xometry.com/about-us/)

## Products & Services
- **Xometry Instant Quoting Engine**: AI-powered platform that provides instant pricing and lead times for CNC machining, 3D printing, injection molding, sheet metal, and more. Supports prototype to production volumes with no minimums. [xometry.com](https://www.xometry.com/)
- **Thomas – Sourcing & Marketing Platform**: A leading industrial sourcing platform that connects buyers with suppliers and offers marketing services for manufacturers. Acquired by Xometry. [xometry.com](https://www.xometry.com/about-us/)
- **Workcenter Platform**: Cloud-based software for suppliers to manage jobs, operations, and cash flow. [investors.xometry.com](https://investors.xometry.com/static-files/183ddf2d-8042-403a-9cc7-cd2633042c4a)

## Market Standing
- **Valuation / Market Cap**: Not disclosed in provided materials; public company with LTM (Last Twelve Months) revenue of **$687M** as of 2026. [investors.xometry.com](https://investors.xometry.com/static-files/183ddf2d-8042-403a-9cc7-cd2633042c4a)
- **Key Metrics**: 
  - 85,000+ active buyers globally [xometry.com/about-us](https://www.xometry.com/about-us/)
  - 5,000 global suppliers in the partner network [investors.xometry.com](https://investors.xometry.com/static-files/183ddf2d-8042-403a-9cc7-cd2633042c4a)
  - 1,500+ team members [xometry.com/about-us](https://www.xometry.com/about-us/)
  - $1.5B+ total revenue generated for suppliers [investors.xometry.com](https://investors.xometry.com/static-files/183ddf2d-8042-403a-9cc7-cd2633042c4a)
- **Notable Investors / Partners**: Not explicitly listed, but certifications include ISO 9001, AS9100D, ISO 13485, IATF 16949, ITAR, and CMMC Level 2. [xometry.com](https://www.xometry.com/)
- **Growth Signals**: 
  - Listed on Deloitte Technology Fast 500 for six consecutive years [xometry.com/about-us](https://www.xometry.com/about-us/)
  - IPO in June 2021 [xometry.com/about-us](https://www.xometry.com/about-us/)
  - Expanding international footprint (offices in Europe and Asia) and deepening enterprise account engagement [investors.xometry.com](https://investors.xometry.com/static-files/183ddf2d-8042-403a-9cc7-cd2633042c4a)

## Competitive Advantages
- **AI-Native Marketplace**: Uses proprietary AI for instant quoting, job matching, pricing, and capacity utilization – a digital moat in a traditionally analog industry.
- **Network Effects**: Two-sided marketplace with thousands of buyers and suppliers; scale drives faster, more accurate quotes and better capacity for all participants.
- **Trust and Compliance**: Holds critical certifications (ITAR, AS9100, ISO 13485, etc.), enabling defense, aerospace, and medical customers to use the platform.
- **Data Flywheel**: Over 3M+ sourcing evaluations and vast order data continuously improve AI models, making the platform smarter over time.

## Strategic Focus
- Expand global supplier and buyer networks, particularly in Europe and Asia.
- Increase enterprise account penetration and deepen relationships with large, complex customers.
- Grow international footprint through local offices and regional supplier onboarding.
- Enhance services layer (e.g., DFM feedback, quality assurance, managed programs). [investors.xometry.com](https://investors.xometry.com/static-files/183ddf2d-8042-403a-9cc7-cd2633042c4a)

## Why Work Here
- **Culture & Mission**: “Make the world’s manufacturing capacity accessible to all.” Employees work on products that power spacecraft, medical devices, electric vehicles, and robotics. [xometry.com/careers](https://www.xometry.com/careers/)
- **Work Environment**: Hybrid work model; offices with free snacks and drinks. Flexible time off and paid holidays. [xometry.com/careers](https://www.xometry.com/careers/)
- **Benefits**: Competitive compensation, equity grants, comprehensive medical/dental/vision insurance, 401(k) with company match, life/STD/LTD insurance, and mental health resources (Employee Assistance Program). [xometry.com/careers](https://www.xometry.com/careers/)
- **Employee Resource Groups (ERGs)**: Seven ERGs (Asian, Black, Latino/Hispanic, LGBTQIA+, Women, Military/Veterans, and more) support inclusion and community. [xometry.com/careers](https://www.xometry.com/careers/)
- **Growth**: Fast-paced, hyper-growth environment with 1,500+ employees and a public company trajectory. The company emphasizes a “founder’s mindset” and collaboration. [xometry.com/careers](https://www.xometry.com/careers/)
- **Current Openings**: 268 jobs listed across Finance, Marketing, Operations, Engineering, and more (as of search date). [job-boards.greenhouse.io/xometry](http://job-boards.greenhouse.io/xometry)

## Sources
1. [xometry.com/about-us](https://www.xometry.com/about-us/)
2. [xometry.com/careers](https://www.xometry.com/careers/)
3. [xometry.com](https://www.xometry.com/)
4. [job-boards.greenhouse.io/xometry](http://job-boards.greenhouse.io/xometry)
5. [investors.xometry.com](https://investors.xometry.com/static-files/183ddf2d-8042-403a-9cc7-cd2633042c4a)

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