---
title: 'Customer Success Manager at Impact.com'
canonical: 'https://feeny.ai/job/customer-success-manager-impact-com-madrid-9v8bfnvnqfcb'
type: 'job'
last_seen: '2026-09-13'
---

# Customer Success Manager at Impact.com

- **Company:** Impact.com
- **Location:** Madrid, Spain
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/impact/jobs/8794529002

## Job description

## About impact.com

[impact.com](http://impact.com/) is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, [impact.com](http://impact.com/) empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, [impact.com](http://impact.com/) helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on [impact.com](http://impact.com/) to power more than 225,000 partnerships that deliver measurable business results.

Your Role at [impact.com](http://impact.com):

As a Customer Success Manager at impact.com, you’ll play a pivotal role in expanding our growing team in Spain during an exciting phase of market growth. You will serve as the trusted strategic advisor for a diverse portfolio of clients, guiding them to unlock the full potential of our platform and scale high-impact commerce partnerships. This is a high-visibility opportunity for a proactive relationship-builder who thrives on driving measurable ROI, solving complex business challenges, and shaping our footprint across Southern Europe.

What You'll Do:

- Own client relationships and strategic onboarding, guiding a portfolio of enterprise brands toward measurable business outcomes and long-term platform adoption.
- Deliver impactful business reviews and data-driven insights, showcasing partner performance, platform ROI, and strategic expansion opportunities.
- Collaborate cross-functionally with Sales, Product, and Solutions teams, ensuring seamless technical execution, feature adoption, and client satisfaction.
- Proactively identify churn risks and commercial opportunities, partnering with commercial leads to drive renewals and account expansion.
- Champion client needs internally, providing critical market feedback to product and engineering teams to influence platform development.
- Help build and scale our presence in Spain, establishing local best practices and representing the impact.com brand across regional client networks.

What You Bring:

- 3+ years of experience in Customer Success, Strategic Account Management, or consultative client-facing roles within the SaaS, digital marketing, or affiliate/partnerships industry.
- Fluency in Spanish and professional proficiency in English, with strong verbal and written communication skills across international teams.
- Proven track record of managing enterprise client relationships and presenting strategic data insights to executive stakeholders.
- A proactive, solutions-oriented mindset with the ability to navigate ambiguity and manage multiple priorities in a fast-paced environment.
- Strong collaborative spirit and excitement to help grow and shape a regional team from the ground up.

Nice to Have:

- Prior hands-on experience using partnership automation platforms, affiliate networks, or creator marketing tools.
- Experience managing client renewals, commercial negotiations, or account expansion strategies.

## About Impact.com

## Company Overview
- **One-liner**: Impact.com is the world’s leading partnership management platform, enabling enterprises to discover, manage, track, and optimize all types of partnerships—from affiliates and influencers to strategic brand alliances—powered by AI and a $100B+ commerce network.
- **Entity Type**: Private (Growth-stage, backed by prominent venture capital)
- **Headquarters**: Santa Barbara, California, USA
- **Founded**: 2008
- **Founders**: David A. Yovanno (CEO), Todd Crawford, and others

## Core Business
- **Primary industry/industries**: Partnership Marketing Technology (SaaS), Affiliate Marketing, Influencer Marketing, Commerce Technology
- **Target customers**: B2B, Enterprise (over 5,000 global brands including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics)
- **Mission or purpose statement**: To create impact through partnerships by transforming the way enterprises manage and optimize all types of partnerships.

## Products & Services
- **Impact.com Platform (Core SaaS)**: An AI-native, all-in-one partnership management platform that unifies affiliate, creator, and referral programs. It covers the full partnership lifecycle: Discover & Recruit, Track, Engage, Contract & Pay, Protect & Monitor, and Optimize.
- **TrueLink™**: A proprietary cross-device tracking technology that provides a complete view of the customer journey while prioritizing privacy.
- **AI-Powered Optimization**: Predictive analytics and machine learning tools to evaluate partner value, assess customer lifetime value, and optimize performance across the partnership network.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company). The company has raised significant growth capital from top-tier investors.
- **Key Metric**: Over 5,000 global brands use the platform, managing more than 225,000 active partnerships. The platform powers over $100B in partnership commerce annually.
- **Notable Investors/Partners**: Backed by prominent venture capital firms (specific names not listed in provided sources, but widely reported as including growth equity investors). Key customers include Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics.
- **Growth Signals**: 1,000+ employees across 21 global offices; 20+ nationalities represented; actively hiring for 84+ roles across engineering, data science, product, marketing, and sales; expanding AI capabilities (e.g., Internal Systems Engineer for Applied AI, Principal Data Scientist for Fraud Modelling).

## Competitive Advantages
- **All-in-One Platform**: Unifies affiliate, influencer, and referral programs in a single dashboard, eliminating the need for multiple tools and fragmented data.
- **AI-Native & Data-Rich**: Leverages AI to predict partner value, assess customer lifetime value, and optimize performance, powered by a network of over $100B in partnership commerce.
- **Full-Stack Protection**: Built-in fraud detection, compliance monitoring, and traffic quality analysis to protect brand integrity and maximize ROI.
- **Proprietary Tracking (TrueLink™)**: Cross-device, privacy-first tracking that provides a complete picture of partner-driven conversions.
- **Scale & Trust**: Trusted by over 5,000 global brands including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics.

## Strategic Focus
- **AI-First Innovation**: Deep investment in AI and machine learning, including roles for Applied AI, Next Gen Recommendation Systems, and Fraud Modelling, to further automate and optimize partnership performance.
- **Global Expansion**: Continued growth of its 21 global offices and hiring across North America, Europe, Asia, and Africa to support a diverse, international customer base.
- **Platform Unification**: Driving the industry shift from siloed affiliate, influencer, and referral tools to a single, unified partnership management platform.
- **Enterprise Scale**: Deepening relationships with large enterprise clients and expanding the platform’s capabilities to serve the world’s biggest brands.

## Why Work Here
- **Culture & Mission**: Described as a global community of “growth technologists” who are adaptable, passionate, and collaborative. The company emphasizes science and technology to create transformational growth.
- **Remote/Hybrid/Office Policy**: Flexible working policy with work-from-home opportunities. Many roles are listed as hybrid or remote (e.g., “Hybrid” in New York City, “Remote (US)”). The policy is tailored to each role and location.
- **Notable Perks**:
    - **Work-Life Balance**: Flexible, unlimited time-off policy.
    - **Family Matters**: Paid family leave for both birthing and non-birthing parents.
    - **Health & Wellness**: Inclusive, comprehensive healthcare plans for employees and their families.
    - **Financial Growth**: Company-matched retirement plans and company stock options.
    - **Professional Development**: A wide variety of professional development courses and training.
    - **Global Community**: 20+ nationalities represented; strong emphasis on diversity, equity, and inclusion.
- **Engineering Culture**: Heavy investment in AI, data science, and platform engineering. Roles include Data Scientist (Next Gen Recommendation Systems), Principal Data Scientist (Fraud Modelling), and Internal Systems Engineer (Applied AI), indicating a sophisticated, data-driven engineering environment.

## Sources
1. [impact.com](https://impact.com/)
2. [impact.com About](https://impact.com/about/)
3. [impact.com Careers](https://impact.com/careers/)
4. [impact.com Greenhouse Job Board](http://job-boards.greenhouse.io/impact)
5. [impact.com LinkedIn](https://www.linkedin.com/company/impactdotcom)

## Other roles at Impact.com

- [QA Chapter Lead](https://feeny.ai/job/qa-chapter-lead-impact-com-cape-town-crxev8wq3ks8) — Cape Town, South Africa
- [QA Chapter Lead](https://feeny.ai/job/qa-chapter-lead-impact-com-columbus-8syfk1dwxn6a) — Columbus, OH
- [Associate Manager, Academy Operations](https://feeny.ai/job/associate-manager-academy-operations-impact-com-cape-town-wp8jrr0gtxry) — Cape Town, South Africa
- [Full Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-impact-com-seattle-b8qmq59zvyqx) — Seattle, WA
- [Creator Productivity Associate](https://feeny.ai/job/creator-productivity-associate-impact-com-cape-town-72e31326k92y) — Cape Town, South Africa
- [Senior QA Engineer](https://feeny.ai/job/senior-qa-engineer-impact-com-santa-barbara-qh05vmk11kz8) — Santa Barbara, CA
- [Technical Services Engineer III](https://feeny.ai/job/technical-services-engineer-iii-impact-com-victoria-d4zwvs750d9a) — Victoria, Canada
- [MySQL Database Administrator](https://feeny.ai/job/mysql-database-administrator-impact-com-columbus-pydtef74tr0w) — Columbus, OH
- [Creator Solutions Account Manager](https://feeny.ai/job/creator-solutions-account-manager-impact-com-new-york-mehjryejnbr7) — New York, NY
- [Affiliate Retail Media Growth Manager](https://feeny.ai/job/affiliate-retail-media-growth-manager-impact-com-new-york-kpe37qa3t3rq) — New York, NY / Santa Barbara, CA / Seattle, WA / Columbus, OH