---
title: 'Customer Success Manager (Implementations Specialist) at CorePlan'
canonical: 'https://feeny.ai/job/customer-success-manager-implementations-specialist-coreplan-vancouver-m5qrkgq3yb20'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager (Implementations Specialist) at CorePlan

- **Company:** CorePlan
- **Location:** Vancouver, Canada
- **Compensation:** $80k–$100k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/coreplan/6066f9c0-0b8c-45de-bd14-827a7818c602/application

**Skills:** CRM, Project management tools, Software implementation, Data migration, Platform configuration, Mining industry experience

> The Customer Success Manager leads end-to-end presales and implementation projects for CorePlan's digital SaaS drilling management platform. Responsibilities include configuring the platform, managing data migration, delivering training, and ensuring smooth client onboarding and platform adoption.

## Job description

🔍 About Us CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.

💼 The Role We are looking for a detail-oriented Implementations Specialist/Customer Success Manager who will join our Customer Success team. This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.

This role is a hybrid role with 3 days in the office, 2 days from home. You will work closely with our Go To Market Team consisting of Customer Success, Marketing and Sales based in Vancouver as well as with our Head Office team based in Perth, Western Australia.

📋 Key responsibilities

- Lead end-to-end presales and implementation projects from kick-off to go-live
- Develop and execute detailed project plans tailored to each customer's needs
- Configure the CorePlan platform to meet specific customer requirements
- Conduct thorough data migration and validation processes
- Design and deliver customised training programs for various user roles
- Manage project timelines, milestones, and resources to ensure on-time, successful deployments
- Collaborate virtually with our global team to address customer-specific needs
- Create and maintain project best practices and playbooks
- Provide post-implementation support to ensure smooth adoption and resolve any issues
- Conduct regular check-ins and health checks with assigned accounts
- Work autonomously while maintaining strong communication with the team

You will thrive in this role if you have:

- Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS
- Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
- Proven track record of successfully implementing complex software solutions
- Strong project management skills with ability to manage multiple implementations simultaneously
- Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
- Technical aptitude with the ability to quickly learn and become proficient in new technologies
- Experience working in a global team environment and collaborating across time zones
- Problem-solving mindset with a talent for finding creative solutions to customer challenges
- Experience with CRM and project management tools
- Experience in mining industry will be helpful but not necessary

🎁 Why our team love working here

- High‑impact role in a product‑led, fast‑growing company expanding internationally.
- Close partnership with customers who deeply care about what we build.
- Supportive, outcome‑driven team with plenty of autonomy.
- Access to EAP mental health & wellbeing services for you and immediate family members

🚀 Ready for your next adventure? If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter. Have questions? Reach out to us at careers@coreplan.io

🤝 Recruitment Agencies We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email careers@coreplan.io

## About CorePlan

## Company Overview
- **One-liner**: CorePlan provides an integrated drilling management platform that digitizes and streamlines drilling program operations for mining, exploration, and drilling companies.
- **Entity Type**: Private (Venture-backed; last round: Venture round Nov 2023)
- **Headquarters**: Perth, Western Australia, Australia
- **Founded**: 2020
- **Founders**: Alex Goulios (CEO)

## Core Business
- **Primary industry**: Mining technology / Drilling software
- **Target customers**: B2B – mining and exploration companies, drilling contractors (from one-man contractors to Tier 1 explorers worldwide)
- **Mission / purpose**: Replace “technology from the last century” with a modern, integrated platform that enables mining and drilling professionals to make better decisions and work together more effectively. CorePlan aims to be the sole enabler in the drilling operations tech stack.

## Products & Services
- **Drilling Management Platform (CorePlan 2.0)**: A cloud-based integrated platform that replaces spreadsheets and disconnected systems. Modules include:
  - Field Activities (offline-first mobile app for drill plod capture and safety management)
  - Contractor Portal
  - Cost Tracking (granular cost tracking to stop budget leakage)
  - Tenements Management
  - Mining Hub
  - Rig Scheduler
  - Earthworks
  - Forms & Reports
  - Time Usage / Client Portal / Drill Reports / Billing / Cost Summaries / Inspections / Bit Tracking
- **Type**: SaaS (Software as a Service)

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**:
  - Total Funding: ~AU$5.5M (USD ~$5.5M as of 2026) – includes a AU$222k pre-seed round in Apr 2022 and a AU$2.6M venture round in Nov 2023 led by EVP.
  - Annual Revenue: Not publicly available
- **Notable Investors / Partners**: EVP (lead investor in 2023 round); notable customers include AngloGold Ashanti, Fortescue, Boart Longyear, Mitchell Services.
- **Growth Signals**:
  - 70+ employees worldwide (as of 2026); headcount grew 23.6% YoY.
  - 90+ customers globally.
  - Over 45 million metres drilled on the platform.
  - 95% CSAT score.
  - 37% cost reduction and 75% productivity boost reported by customers.
  - Operations span 9 countries (including Canada, Chile, India, Peru, South Africa, Zambia, Bolivia, Malaysia).
  - Won GRX METS Award.
  - Launched CorePlan 2.0 in 2024 and an Earthworks module in 2025.

## Competitive Advantages
- **Integrated platform**: CorePlan is the first integrated drilling management platform, sitting at the centre of the drilling tech stack and connecting miners, drillers, and contractors in a single source of truth.
- **Domain specificity**: Built exclusively for the drilling and mining industry, replacing generic tools (spreadsheets) and legacy systems with workflows designed for rigs and field crews.
- **Offline-first mobile app**: Enables data capture in remote mining locations with limited connectivity.
- **Customer outcomes**: Proven metrics (e.g., 66% faster invoicing, 30% faster contractor invoicing, recoveries of $110k+ in overcharges) and high satisfaction (95% CSAT).

## Strategic Focus
- **International expansion**: Growing presence in the Americas, EMEA, and Asia-Pacific (regional directors in Americas and EMEA).
- **Product innovation**: Continued launches of new modules (Earthworks, Field Activities) and CorePlan 2.0 to deepen platform capabilities.
- **Scale customer base**: From 30 customers in 2021 to 90+ in 2025/2026, targeting further adoption among Tier 1 explorers and drilling contractors.
- **Talent growth**: Active hiring with 13 open positions as of mid-2026, especially in sales, customer success, and engineering.

## Why Work Here
- **Culture**: CorePlan emphasises hiring “a team of diverse, passionate people” and fostering a culture that empowers employees to do their best work. The company describes itself as “made with love, right here in Perth.”
- **Work policy**: Not explicitly stated as remote/hybrid, but the global team (9 countries) and open positions across EMEA and North America suggest flexibility. The Perth head office has a friendly, collaborative vibe.
- **Training and support**: 24/7 support for customers and training designed for non-tech-savvy crews – likely extends to internal learning culture.
- **Perks**: High-trust environment, modern software stack, opportunity to shape a fast-growing startup in a traditional industry. Engineering culture emphasises building for a real-world impact in mining.

## Sources
1. [CorePlan About Page](https://www.coreplan.io/about)
2. [CorePlan Homepage](https://www.coreplan.io/)
3. [CorePlan Careers Page](https://www.coreplan.io/careers)
4. [CorePlan LinkedIn](https://au.linkedin.com/company/coreplan)
5. [CorePlan on The Org](https://theorg.com/org/coreplan)

## Other roles at CorePlan

- [Software Engineer (Back-end and Full-stack)](https://feeny.ai/job/software-engineer-back-end-and-full-stack-coreplan-perth-f87x0w9vy9v0) — Perth, Australia
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-coreplan-vancouver-8nmzx2fqshdf) — Vancouver, Canada
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-coreplan-johannesburg-pd6ym18by2t6) — Johannesburg, South Africa
- [Account Manager](https://feeny.ai/job/account-manager-coreplan-perth-7aj8h6ghz37f) — Perth, Australia
- [Senior Account Executive, EMEA](https://feeny.ai/job/senior-account-executive-emea-coreplan-cape-town-ncpghxnx3qkh) — Cape Town, South Africa
- [Senior Account Executive, EMEA](https://feeny.ai/job/senior-account-executive-emea-coreplan-johannesburg-9shj4yj81jtr) — Johannesburg, South Africa