---
title: 'Customer Success Manager, Industrials at Lumafield'
canonical: 'https://feeny.ai/job/customer-success-manager-industrials-lumafield-boston-6h2vkppb6wkc'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Success Manager, Industrials at Lumafield

- **Company:** Lumafield
- **Location:** Boston, MA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/lumafield/4ca92f5d-8d51-40ba-823e-abfab475240a

## Job description

About Lumafield:

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.

Lumafield is headquartered in San Francisco, CA. and has an office in Cambridge, MA.

What you’ll do:

- Own the relationships, revenue, contracts, and outcomes associated with your accounts
- Partner with as trusted advisor to your customers, partnering with their engineering, quality, and operations teams to identify opportunities and advise on how to improve quality control, accelerate root cause analysis, and achieve operational efficiencies
- Project manage delivery and adoption of Lumafield’s technical solutions
- Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
- Proactively manage renewal processes, mitigate churn risk, and maintain account health
- Uncover upsell, cross-sell, and new use case opportunities to expand product usage
- Help build and scale internal processes, templates, and best practices

About you:

- B.S. degree in Engineering
- 8+ years of working experience, which should include technical experience in engineering or manufacturing, and client facing experience, such as in consulting, or program management
- Passionate about Lean, process improvement, quality, and bringing technology into manufacturing
- Excellent verbal and written communication that flexes to be effective across levels of an organization
- Commercial business exposure and interest, including understanding of budget cycles and planning
- Ability to independently create and deliver executive level presentations
- Extremely organized and are ready to dive head first into a rapidly scaling startup environment

Bonus:

- MBA or equivalent business experience
- Program Management experience

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.

Reach out if you want to be a part of what we are building.

## About Lumafield

## Company Overview
- **One-liner**: Lumafield provides industrial X-ray computed tomography (CT) scanners and cloud-based analysis software that give engineers non-destructive, three-dimensional insight into manufactured parts.
- **Entity Type**: Private (Series C funded)
- **Headquarters**: San Francisco, California, United States (with an additional office in Cambridge, Massachusetts)
- **Founded**: 2019
- **Founders**: Eduardo Torrealba (CEO)

## Core Business
- **Primary industry/industries**: Industrial CT scanning, non-destructive testing, manufacturing intelligence, hardware + software.
- **Target customers**: B2B – engineering teams in manufacturing, aerospace, automotive, medical devices, defense, and consumer goods.
- **Mission/purpose statement**: “Upgrade manufacturing.” The company is building a platform from X-ray capture to computer vision analysis to web-based collaboration to make advanced manufacturing tech accessible to every industry. [lumafield.com/about](https://www.lumafield.com/about)

## Products & Services
- **[Neptune, Triton, Saturn]**: Industrial X-ray CT scanners for R&D and production, offering non-destructive internal inspection of components.
- **[Mars]**: High-volume in-line inspection solution for automated quality assurance on manufacturing lines.
- **[Voyager]**: Cloud-based analysis software that enables engineers to inspect, measure, and collaborate on CT scan data from any browser.

All products are part of an integrated manufacturing intelligence platform. [cbinsights.com/company/lumafield](https://www.cbinsights.com/company/lumafield)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total funding of $202.5M; annual revenue reported at $3M (likely early-stage). [linkedin.com/company/lumafield](https://linkedin.com/company/lumafield)
- **Notable Investors/Partners**: Series C ($75M) led by IVP (April 2025); prior rounds led by Kleiner Perkins, Lux Capital, DCVC. [linkedin.com/company/lumafield](https://linkedin.com/company/lumafield)
- **Growth Signals**: Headcount grew 17.8% YoY to ~140 employees; LinkedIn followers up 106.7% yearly to 34,410; actively hiring across engineering, sales, and compliance roles. [linkedin.com/company/lumafield](https://linkedin.com/company/lumafield)

## Competitive Advantages
- **Full-stack rebuild**: Lumafield rebuilt the entire CT scanning system – from X-ray capture hardware to computer vision analysis to a web-based collaboration platform – making a historically expensive and complex tool far more accessible.
- **Cloud-native software**: Voyager enables real-time collaboration and analysis without on-premise installation, a differentiator against legacy CT software.
- **Patented technology**: The company holds 15 patents related to 3D X-ray and inspection methods. [cbinsights.com/company/lumafield](https://www.cbinsights.com/company/lumafield)

## Strategic Focus
- **Upgrade manufacturing**: Continue expanding the hardware and software platform to make industrial CT scanning an everyday tool for engineering teams.
- **Scale for high-volume inspection**: Mars (in-line solution) targets production-line quality assurance, opening the market beyond R&D.
- **Defense & regulated industries**: Hiring for Director of Regulatory Compliance & Validation Strategy and Customer Success Manager – Defense & Federal Programs, indicating a push into government and regulated verticals. [jobs.lever.co/lumafield](https://jobs.lever.co/lumafield)

## Why Work Here
- **Culture & values**: Core values of speed, curiosity, integrity, and empathy; employees are recognized through quarterly peer-nominated awards (“Mega Kudos”); open-door policy, monthly all-hands, and CEO office hours. [lumafield.com/careers](https://www.lumafield.com/careers)
- **Remote/hybrid**: Hybrid model – new hires attend an onboarding week at Boston HQ; roles based in San Francisco, Cambridge, and El Segundo. [lumafield.com/careers](https://www.lumafield.com/careers)
- **Perks**: Health/vision/dental coverage; paid parental leave; equity for all full-time employees; flexible vacation; mental health & wellness perks; catered lunches & full kitchen; retirement savings. [lumafield.com/careers](https://www.lumafield.com/careers)
- **Engineering culture**: Emphasis on solving complex problems, hands-on work with manufacturing hardware and software, and collaboration across disciplines (hardware, software, AI/ML). [jobs.lever.co/lumafield](https://jobs.lever.co/lumafield)

## Sources
1. [lumafield.com/careers](https://www.lumafield.com/careers)
2. [lumafield.com/about](https://www.lumafield.com/about)
3. [linkedin.com/company/lumafield](https://linkedin.com/company/lumafield)
4. [cbinsights.com/company/lumafield](https://www.cbinsights.com/company/lumafield)
5. [jobs.lever.co/lumafield](https://jobs.lever.co/lumafield)

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