---
title: 'Customer Success Manager at Infinitus Systems'
canonical: 'https://feeny.ai/job/customer-success-manager-infinitus-systems-remote-v0w668vm2pqz'
type: 'job'
last_seen: '2026-09-05'
---

# Customer Success Manager at Infinitus Systems

- **Company:** Infinitus Systems
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/infinitus/bf48f90a-5877-48cf-afd4-fe2ccaa19fc8

## Job description

Help Build the Future of Healthcare AI

Infinitus is AI communications in service of patients.

Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out. The result is intelligent care that reduces patient anxiety, increases speed to treatment, and enables teams to scale impact without stretching resources.

Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions. It’s why 44% of the healthcare Fortune 50 trusts Infinitus to turn fragmented touchpoints into seamless care for better patient outcomes.

The Mission

At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers.

Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare. Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare.

At Infinitus, you will:

- Own enterprise accounts end-to-end: from onboarding through renewal and expansion, serving as the primary strategic contact across the full customer lifecycle
- Drive ongoing customer health and success: conduct regular check-ins, usage and outcomes monitoring, Quarterly Business Reviews (QBRs), and proactive outreach to ensure value realization and early issue detection
- Identify and convert growth/expansion opportunities: map customer needs, identify new/expansion use cases, and partner with Sales to grow adoption across customers’ business units and departments
- Support implementation and adoption: partner with our Enablement team on integrations, workflow design, technical launches, and user training to ensure rapid time-to-value and stable onboarding
- Collaborate cross-functionally: partner with Product, Engineering, Sales, Marketing, Operations, and Finance/RevOps to resolve roadblocks, support billing and invoicing accuracy, and coordinate expansions or new pilots for existing accounts
- Maintain strong account operations and hygiene: maintain CRM/CS tool records, manage communications, issue resolution, renewal tracking, and billing/invoice checks as needed
- Advocate for the customer internally: collect feedback, surface product or workflow enhancement ideas, and help inform product roadmaps based on real-world usage and needs
- Build and deepen relationships across stakeholders: from end-users to senior executives, earn trust, influence adoption, and drive enterprise-level engagement

We are looking for someone who has:

- 5+ years of experience in customer success, technical account management, or consulting roles in Health Tech, or related fields. Added plus is someone who has worked with Pharmaceutical Manufacturers
- Demonstrated ability to manage complex, multi-stakeholder enterprise accounts and guide organizations through change, adoption, and expansion
- Strong technical fluency and workflow empathy to understand integrations, APIs/workflows or clinical/operational contexts, and translate product value to both technical and business stakeholders
- Track record of driving expansion, renewals, and increased utilization (i.e., not just retention, but growth within accounts)
- Comfort operating cross-functionally and serving as a customer advocate across Marketing, Sales, Product, Engineering, and Operations teams
- Strong communications: clear, empathetic, and executive-ready with the ability to distill technical complexity into business value
- Proactive, results-oriented mindset: strong problem-solving skills with the ability to anticipate risks and opportunities
- Experience with CRM/CS tools and account hygiene (e.g. data tracking, billing/invoice accuracy, renewal management, usage metrics)
- Ability to manage multiple accounts concurrently and prioritize across tasks, while remaining detail-oriented
- This role is open to remote locations outside of SFC

Why This Role Is Important to Us:

We sit at the intersection of healthcare and agentic AI communications -- a space where technology must meet real-world clinical, administrative, and operational demands. This role gives you the opportunity to shape how our products are adopted and used in critical environments, influence product direction, drive meaningful value for customers, and grow professionally in a high-impact, mission-driven team.

## Why You’ll Love It Here

Please Note: the following benefits are for salaried employees

- Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only)
- Competitive salary, equity, and 401(k)
- Wellness stipend & great benefits (medical, dental, vision)
- Generous PTO & parental leave
- Bi-annual offsites & a collaborative, mission-driven culture

What to Expect in the Interview Process

- Apply & meet our recruiting team
- Virtual interviews to showcase your skills
- Final onsite loop to meet the team and get to know us better
- Chat with our CEO

Curious to Learn More?

- Read our Blog https://www.infinitus.ai/blog/ to hear from Infinauts about what we’re building
- Discover how our company values (CODES https://www.infinitus.ai/careers/) guide us
- Follow our CEO, Ankit Jain https://www.linkedin.com/in/jainankit/recent-activity/all/, for industry updates

We’re building AI agents that tackle healthcare’s toughest problems and open new possibilities. Ready to join us? Let’s talk!

Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

## About Infinitus Systems

## Company Overview
- **One-liner**: Infinitus builds an agentic AI platform that automates clinical and administrative phone calls and digital communication between patients, providers, and payors to remove friction from the healthcare journey.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Ankit Jain (CEO) and Shyam Rajagopalan (Technology Lead)

## Core Business
- **Primary industry**: Healthcare AI / Healthcare Communications
- **Target customers**: Pharmaceutical companies, specialty pharmacies, payors (health insurers), and health systems (enterprise B2B)
- **Mission statement**: "Engineering better health outcomes for everyone" by making healthcare "wait-less" – reducing administrative burden so patients can access care faster.

## Products & Services
- **Infinitus AI Agents (Platform)**: AI-powered voice and digital agents that handle routine healthcare communication tasks – benefit verification, prior authorization follow-ups, patient enrollment, copay card monitoring, refill coordination, and proactive adherence check-ins. The agents work across channels and can be deployed quickly with guardrails for compliance. [infinitus.ai](https://www.infinitus.ai/)
- **Studio**: A no-code AI agent builder that enables healthcare teams to design, test, deploy, and refine custom AI agents without writing code. Claims 40% more accuracy and 90% faster deployment versus alternatives. [infinitus.ai](https://www.infinitus.ai/)
- **Lens**: A conversation analytics tool that evaluates every patient, provider, and payor interaction (both human- and AI-led) across channels. Features include 15x faster analysis, 100% detection of potential adverse events, and scoring of conversations in under 5 minutes. [infinitus.ai](https://www.infinitus.ai/)
- **Pharma Patient Access Solution**: Specialized automation for pharma patient support programs – enrollment, benefit verification, prior authorization, financial assistance navigation – to reduce time-to-therapy. [cbinsights.com](https://www.cbinsights.com/company/infinitus-systems)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Total Funding**: $102.9M raised to date (last round: $51.5M Series C, raised ~2024) [cbinsights.com](https://www.cbinsights.com/company/infinitus-systems)
- **Notable Investors/Partners**: Andreessen Horowitz (a16z – Ilya Fushman on board), Kleiner Perkins (Scott Kupor, partner), Google Ventures (Krishna Yeshwant, partner). Board advisors include John Driscoll (formerly President US Healthcare at Walgreens). [infinitus.ai](https://www.infinitus.ai/company/about-us/)
- **Key Metrics**:
  - 100M+ minutes of conversation automated across clinical and administrative workflows [infinitus.ai](https://www.infinitus.ai/)
  - 8M+ calls completed [infinitus.ai](https://www.infinitus.ai/)
  - Supporting 125,000+ providers [infinitus.ai](https://www.infinitus.ai/)
  - 44% of the Fortune 50 supported by Infinitus [infinitus.ai](https://www.infinitus.ai/)
  - 8 out of 10 of the top pharmaceutical manufacturers are customers [infinitus.ai](https://www.infinitus.ai/company/about-us/)
- **Growth Signals**: Major enterprise adoption among largest healthcare organizations; continuous expansion of AI agent capabilities (e.g., new Clinical Escalations feature). High-profile board and investor backing indicates strong confidence.

## Competitive Advantages
- **Purpose-built for healthcare**: Unlike general-purpose AI call centers, Infinitus agents are designed with healthcare-specific guardrails, compliance (HIPAA, PHI), and integration with payor/provider systems.
- **Proven scale**: Already handling millions of calls and serving the majority of the largest pharma companies and nearly half the Fortune 50 – a high bar for new entrants.
- **Full-stack platform**: Combines conversational AI, analytics (Lens), and a no-code builder (Studio) into one platform, making it easier for healthcare teams to own and iterate on workflows.
- **Ecosystem connections**: Agents communicate with payors, patients, and providers as a unified system, reducing fragmented point solutions.

## Strategic Focus
- **Depth over breadth**: Deepening automation across the patient journey – from pre-therapy access to long-term adherence. The recent "Clinical Escalations" feature signals a move into real-time clinical risk detection.
- **Platform expansion**: Growing Studio and Lens to make the platform self-service and insight-rich for customers, driving stickiness and faster deployment.
- **Enterprise sales**: Leveraging existing large pharma and health system relationships to cross-sell additional agent types and analytics capabilities.
- **Maintaining trust**: Emphasizing accuracy (40% more accurate), reliability, and human-in-the-loop design to ensure healthcare leaders feel safe adopting AI agents.

## Why Work Here
- **Culture & Values**: Named a Certified "Great Place to Work" three years in a row – 90% of employees say it’s a great place to work (vs. 57% U.S. average). Core values are summed up as "CODES": Customer obsessed, Engage employees, Disagree + commit, See say do, Optimistic realists. [infinitus.ai](https://www.infinitus.ai/careers/)
- **Work Model**: Hybrid – San Francisco office (Brannan Street) with in-office days Monday, Tuesday, Thursday for most roles. Remote options available for GTM and Operations teams. [infinitus.ai](https://www.infinitus.ai/careers/)
- **Perks & Benefits**:
  - Medical, dental, vision insurance (United Healthcare PPO plans, Kaiser HMO for CA residents; $0 mental health copay for in-network)
  - 401(k) plan (Human Interest, eligible day 30)
  - Flexible PTO plus 8 company holidays
  - Paid parental leave for birth, adoption, or foster placement
  - Quarterly equipment + wellness stipend (for home office or physical/mental health)
  - Annual company and team offsites for in-person connection
- **Engineering Culture**: Focus on building reliable, compliant AI at scale. The company encourages ownership ("See, say, do") and healthy debate. Employees are mission-driven around improving healthcare outcomes.

## Sources
1. [infinitus.ai](https://www.infinitus.ai/) – Product overview, metrics, customers
2. [infinitus.ai](https://www.infinitus.ai/careers/) – Careers page, culture, perks, work model
3. [infinitus.ai](https://www.infinitus.ai/company/about-us/) – Leadership, board, investors, mission, milestones
4. [cbinsights.com](https://www.cbinsights.com/company/infinitus-systems) – Funding, founding date, total raised, customer examples
5. [linkedin.com](https://www.linkedin.com/company/infinitusai) – LinkedIn profile (year founded, company size)

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