--- title: 'Customer Success Manager at Intellistack' canonical: 'https://feeny.ai/job/customer-success-manager-intellistack-denver-kxebx6s4nahb' type: 'job' last_seen: '2026-09-14' --- # Customer Success Manager at Intellistack - **Company:** Intellistack - **Location:** Denver, CO - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.ashbyhq.com/intellistack/79d16760-cce4-4c19-9a40-cdd528c54ca3 ## Job description ## About Intellistack At Intellistack, we're committed to revolutionizing the way organizations collect information, automate workflows, and create seamless digital experiences. Founded with the belief that work should be simplified, Intellistack has grown into a leading provider of powerful, no-code productivity solutions that help teams do more with less. Across thousands of organizations worldwide, our tools and platform empower users to quickly build custom forms, automate document generation, capture eSignatures, and streamline data-driven processes—all without needing to write a single line of code. With intuitive solutions that put power in the hands of everyday users, we make it easier to build, automate, and optimize processes at scale. ## Who We Are At Intellistack, we don’t do status quo. We move fast, think deep, and build what’s next—powered by people, supercharged by AI. We’re a team of builders: curious, driven, and relentless about solving the real problem. Around here, feedback is fuel, clarity wins, and change is the default setting. If you’re hungry to grow and ready to leave a dent, you’ll fit right in. ## About the Role As a Customer Success Manager at Intellistack, you will own the post-sale relationship with a portfolio of customers, acting as their primary advocate and partner. You’ll help customers realize maximum value from our platform, guiding them through best practices, new features, and strategic alignment to ensure their success. You’ll be joining a fast-moving, customer-centric team where feedback is fuel and your work directly impacts customer outcomes. ## What You'll Do - Oversee onboarding and ensure successful implementation for new accounts. - Guide existing accounts to maximize value and efficiency with Intellistack’s platform. - Monitor account health, proactively identifying risk and opportunity. - Develop success plans and business reviews that align with customer goals. - Build consultative relationships with executive sponsors and stakeholders. - Drive adoption, license utilization, and identify expansion opportunities. - Act as a customer advocate internally across Product, Sales, Engineering, and more. - Lead strategic check-ins and Adoption Reviews to drive customer alignment. - Educate customers on available resources like training, certifications, and webinars. - Partner with Sales to support retention and contract cycles. - Manage renewals in accounts that are assigned. - Maintain accurate data on all interactions using Salesforce and other tools. - Meet account performance objectives including churn reduction and upsell targets. ## What You'll Bring - 2+ years of experience as a Customer Success Manager in a SaaS environment. - Strong knowledge of SaaS platforms and digital ecosystems. - Background in Product Management, Consulting, Data/Financial Analysis preferred. - Exceptional communication, presentation, and relationship-building skills. - High attention to detail, organization, and follow-through. - Comfort with cross-functional collaboration and strategic thinking. - Willingness to travel periodically as needed. Salary Range: $80,000 -$90,000 base salary + Bonus. Actual compensation may vary based on skills, experience, and location. Intellistack is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law. We strongly encourage individuals from all backgrounds — especially women, people of color (including bilingual and bicultural individuals), LGBTQ+ persons, and people with disabilities — to apply. Even if you don’t meet every single requirement, you might be the right candidate for this or other roles. ## About Intellistack ## Company Overview - **One-liner**: Intellistack provides an AI-native, no-code workflow automation platform for building forms, generating documents, collecting eSignatures, and managing contract lifecycles. - **Entity Type**: Private (Funding not publicly disclosed) - **Headquarters**: Denver, Colorado, USA - **Founded**: 2006 (originally as Formstack, rebranded to Intellistack in 2025) - **Founders**: Ade Olonoh ## Core Business - **Primary industry**: Workplace productivity, workflow automation, no-code platforms - **Target customers**: B2B – enterprises, SMBs, healthcare providers, educational institutions, and government organizations - **Mission**: “Empowering productivity through intelligent automation” [intellistack.com/about](https://www.intellistack.com/about) ## Products & Services - **Intellistack Streamline**: AI-powered process automation platform that consolidates forms, documents, eSignatures, and contract management into a single no-code solution. - **Contract Lifecycle Management (CLM)**: End-to-end contract generation, redlining, negotiation, and eSignature platform. - **Forms & eSignatures**: Drag-and-drop form builder with automated document generation and legally binding eSignature capture. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Trusted by over 32,000 organizations worldwide [intellistack.com](https://www.intellistack.com/) - **Notable Investors/Partners**: Not disclosed; board includes Tom Reardon (Chair) and Ade Olonoh (Founder) - **Growth Signals**: Rebranded to Intellistack in 2025; expanded to 7 global offices (Denver, Fishers, Kraków, London, Los Angeles, Menlo Park, Sydney); formed a Healthcare Advisory Board; 203 total employees with 110 in Product & Tech [builtin.com](https://builtin.com/company/intellistack) ## Competitive Advantages - **AI-native no-code platform** that unifies forms, documents, eSignatures, and CLM into a single stack, eliminating the need for multiple niche tools. - **Over 20 years of trust** and security compliance (HIPAA, GDPR, SOC 2 type II) serving large enterprises like Cleveland Clinic, Netflix, and NHL. - **No-code accessibility** enables non-technical users to build complex workflows without IT support. ## Strategic Focus - **Healthcare expansion** with a dedicated Healthcare Advisory Board to address market needs and regulatory requirements. - **Deepening AI capabilities** through the Streamline platform to further automate manual processes. - **Global growth** with offices across North America, Europe, and Australia to support international customers. ## Why Work Here - **Work model**: Hybrid (3 days in-office near hubs) and fully remote options for distant employees; no set hours for in-office days. - **Tech stack**: TypeScript, React, Node.js, AWS, Docker, Terraform, Redis, MySQL, Looker, GitHub, Jira, Slack. - **Benefits**: Parental leave, performance bonuses, continuing education stipend, free snacks/drinks, onsite parking, health insurance with FSA, and family medical leave. - **Culture**: Named to Inc.’s 2020 Best Workplaces, Built In Best Places to Work, and Indiana Chamber of Commerce’s Best Places to Work (multiple years). Emphasis on relationships, growth, and diversity hiring practices. - **Team size**: 203 employees (110 Product + Tech) – relatively small engineering team offering high impact and ownership. ## Sources 1. [intellistack.com](https://www.intellistack.com/) 2. [intellistack.com/about](https://www.intellistack.com/about) 3. [intellistack.com/careers](https://www.intellistack.com/careers) 4. [builtin.com](https://builtin.com/company/intellistack) 5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/Intellistack) ## Other roles at Intellistack - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-intellistack-krakow-91r35agt21fp) — Krakow, Poland - [Customer Support Specialist, Tier 1](https://feeny.ai/job/customer-support-specialist-tier-1-intellistack-krakow-3tne0wz9710x) — Krakow, Poland - [Lead Brand Designer](https://feeny.ai/job/lead-brand-designer-intellistack-denver-1pn5q8mmtypj) — Denver, CO - [Senior Technical Program Manager](https://feeny.ai/job/senior-technical-program-manager-intellistack-toronto-h1vybx1me8va) — Toronto, Canada - [Software Engineer](https://feeny.ai/job/software-engineer-intellistack-toronto-9dx8vncgddmm) — Toronto, Canada - [Sales Engineer - West Coast](https://feeny.ai/job/sales-engineer-west-coast-intellistack-denver-cevtbsdznaaa) — Denver, CO - [Principal Product Manager](https://feeny.ai/job/principal-product-manager-intellistack-toronto-bq6whd1hjrxb) — Toronto, Canada - [Account Executive, Mid-Market](https://feeny.ai/job/account-executive-mid-market-intellistack-denver-tkf023hdme22) — Denver, CO - [Manager, Engineering](https://feeny.ai/job/manager-engineering-intellistack-toronto-fnvwq0c0bwak) — Toronto, Canada - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-tava-health-remote-7m8p1cfr9zhk)