---
title: 'Customer Success Manager (International) at Uniti AI'
canonical: 'https://feeny.ai/job/customer-success-manager-international-uniti-ai-london-khfcp36saepb'
type: 'job'
last_seen: '2026-10-16'
---

# Customer Success Manager (International) at Uniti AI

- **Company:** Uniti AI
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/uniti/2a2b0247-6e24-4127-ba47-e038eaa320e9

## Job description

## Why Uniti

Real estate is the world's largest asset class — $393 trillion globally, bigger than all stocks, bonds, and gold combined. Over $1 trillion a year, globally, goes to the teams running properties — leasing, maintenance, collections, accounting, marketing, HR, asset management. Same bundle of tasks at every property, every day, across every vertical. The surface looks different across office, multifamily, senior living, self-storage, affordable housing, student housing, coworking, hospitality. The work underneath is the same. Today that work is stuck in tickets, phone queues, and a dozen disconnected tools. Real estate has been waiting for an execution layer. Uniti is building it — the system of action for real estate. AI agents for every front- and back-office workflow, operating across voice, email, SMS, WhatsApp, and chat. One horizontal layer, every vertical. Work gets done faster, around the clock. The humans on our customers' teams get to focus on the parts of the job that actually need them.

## About the role

As a Customer Success Manager at Uniti, you'll own customer relationships from the moment they go live through renewal and expansion, across every vertical we serve — for our operators outside the US. Based in the London area, you'll manage our international book across multiple countries and time zones, partnering with Sales, Implementation, Product, and Engineering to make every operator successful with their first agent — and walk them into the next one. This role exists because our international customer book is growing faster than any one person can hold, and because the customers we keep and grow this year are the ones who carry us into the next vertical — and the next country.

## What you'll own

- Own the post-sale relationship for every international operator on your book — onboarding, adoption, renewal, and expansion — across countries and time zones outside the US.
- Partner with the AE on a clean Sales-to-Implementation handoff, then run the kickoff and pilot phase alongside the Implementation Manager through go-live, coordinating across time zones as needed.
- Monitor agent performance and operator health weekly — call quality, response time, conversion, escalations — and surface risks before they become churn, accounting for local market and regulatory context where relevant.
- Lead renewal conversations and identify expansion paths into additional agent families, additional channels, and additional countries. You own the commercial conversation, not just the relationship.
- Translate what you hear from international operators into product feedback that lands with the right people on Product and Engineering. Be the international operator's voice in the building.
- Keep internal systems current — health scores, churn risk indicators, expansion forecasts, check-in cadence in [Monday.com](http://Monday.com) — so commercial leadership can see the international book at a glance.
- Develop real affinity for what our customers actually deal with day-to-day, wherever they operate. Talk to operators. Sit in on calls. Share what you learn with the team.

## What you have

- 3–5 years in Customer Success, Account Management, or Strategic Partnerships at a SaaS or AI company.
- Real estate or multi-location operator experience strongly preferred. Time spent operating, selling into, or supporting real estate operators is the single best predictor of success in this role.
- Experience managing customers across multiple countries or time zones. Comfort working with international teams and adapting to different markets is a must.
- Strong understanding of the customer lifecycle from pilot through renewal and expansion. You've owned commercial conversations before, not just relationship ones.
- CRM (Salesforce, HubSpot), a BI tool, [Monday.com](http://Monday.com) or similar.
- Analytical instinct: you can read an operator's adoption metrics and tell us what's actually going on, not just what the dashboard says.
- A track record of running ambiguous customer situations end-to-end — figuring out what's broken, scoping the fix, and bringing in the right internal partners.
- Based in or around London, with flexibility to work across time zones to support an international customer base.

Bonus

- Operator background — you've worked at a real estate operator, a property management company, or a vertical SaaS that sold into one.
- Familiarity with PMS systems used by real estate operators, including outside the US.
- Prior work at an AI-native company where you've owned customer success during a category's early growth.
- Experience working with customers across the UK, Europe, or other international markets.
- Startup experience a big plus.

## Who you are

- You want to be at an early-stage startup. You've been in a high-growth environment before and you know what tripling headcount in a year actually feels like.
- You take ownership of large, undefined problems. Two operators escalate the same issue from different angles. You don't wait for a process — you scope the fix, line up Engineering, and own the customer conversation through to resolution.
- You're collaborative and independent. You run your book end-to-end, and you pull in Sales, Implementation, Product, and the CEO at the right moments.
- You're close to the customer. You'd rather sit on an operator's call than watch a churn dashboard. The best ideas about our product come from what operators actually say.
- You ship fast and iterate. You'd rather try a new health-check format this week and refine it next month than spend a quarter designing the perfect one.
- You're comfortable being the person building out how Uniti supports customers beyond the US — comfortable with ambiguity, different markets, and working async across time zones.

## Benefits

- Full medical, dental, and vision coverage
- Flexible PTO
- Meaningful equity and responsibility

## About Uniti AI

## Company Overview
- **One-liner**: Uniti AI provides AI-powered sales, support, and finance agents that automate lead engagement and customer communications for real estate operators across multiple asset classes.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York, United States (with offices in London, UK and Portugal)
- **Founded**: 2024
- **Founders**: Francesco Decamilli (CEO) and Emre Altinok (CTO)

## Core Business
- Primary industry/industries: Real Estate Technology (PropTech), AI-powered Sales & Support Automation
- Target customers: B2B, primarily real estate operators across multifamily, self-storage, office, brokerage, co-working, industrial, and hotel/event venues
- Mission or purpose statement: "Building the Agentic Backbone for Real Estate" — to empower real estate teams with AI-driven solutions that work seamlessly alongside human expertise, evolving organizations into hybrids of human teams and specialized AI agents.

## Products & Services
- **AI Voice Agents**: Answer phone calls, qualify prospects, book meetings, or escalate to team members. Ideal for overflow and after-hours support.
- **AI Sales Agents (Email, SMS, WhatsApp & Chat)**: Engage, qualify, and schedule leads across multiple channels 24/7 with instant, intelligent responses.
- **Re-Engagement Campaigns**: Automated multi-channel follow-ups (email, SMS, WhatsApp) to bring dormant prospects back.
- **Escalations & Hand-Offs**: Seamless transition of complex or urgent conversations from AI to the right human rep, with real-time detection of negotiation requests, frustration signals, or direct call requests.
- **Integrations**: Syncs with HubSpot, Gmail, Outlook, Salesforce, Microsoft Dynamics, Pipedrive, and various property management systems.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total Funding — $4.0M in Seed round (raised April 2025)
- **Notable Investors/Partners**: Lead investor is Prudence; backed by "leading PropTech and Software VCs." Specific other investors not publicly named.
- **Growth Signals**: 
  - Founded in 2024 and already raised a $4M seed round
  - LinkedIn followers: 2,618 with +9.2% monthly growth
  - Employee count: 18 with +5.0% monthly growth
  - 13 active job postings with +85.7% month-over-month increase in listings
  - Claims clients typically reduce lead response times to under 90 seconds and increase lead-to-deal conversion rates by 20% or more

## Competitive Advantages
- **Industry-Specific Focus**: Purpose-built for real estate, with specialized agents for different asset classes (multifamily, self-storage, office, brokerage, etc.) rather than a generic chatbot
- **Multi-Channel Orchestration**: Unified engagement across voice, email, SMS, WhatsApp, and web chat from a single platform
- **Enterprise-Grade Compliance**: GDPR readiness, CCPA compliant, PCI compliant, with redacted PII from LLMs
- **Ultra-Configurable**: No-code customization of qualification questions, messaging style, tone, scenario handling, and escalation rules
- **Strong Founding Team**: CEO with leadership roles at Colliers, Knotel, and Bisnow Media; CTO is a Yale-educated AI repeat entrepreneur; founding engineers from Meta

## Strategic Focus
- Expand as the "agentic backbone" for real estate, covering sales, support, and finance workflows
- Continue building industry-specific AI agents tailored to different real estate segments
- Scale go-to-market team (actively hiring Account Executives, SDRs, Customer Success Managers)
- Deepen integrations with property management systems and CRMs
- Maintain a hybrid human-AI operating model where AI handles repetitive tasks and humans manage complex escalations

## Why Work Here
- **Culture**: Fast-paced startup environment focused on cutting-edge AI technology in real estate. Described as a place for those who "thrive in a fast-paced environment and are excited about selling cutting-edge AI technology."
- **Work Policy**: Hybrid workspace — employees engage in a combination of remote and on-site work, typically 2-3 days a week in the New York Nomad office space.
- **Team Composition**: Small, growing team of 18 with strong technical talent (founding engineers from Meta, Yale-educated CTO). Global team covering US, UK, and Portugal time zones.
- **Growth Opportunity**: Very early-stage company with significant hiring momentum (+85.7% increase in job postings month-over-month). Opportunity to shape the company's trajectory.
- **Notable Perks**: Not explicitly detailed, but being a well-funded seed-stage startup suggests competitive compensation and equity packages.

## Sources
1. [getuniti.com](https://getuniti.com/)
2. [getuniti.com/company](https://getuniti.com/company)
3. [LinkedIn - Uniti AI](https://www.linkedin.com/company/uniti-ai)
4. [Built In - Uniti AI Careers](https://builtin.com/company/uniti-ai)

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