---
title: 'Customer Success Manager at InterPayments'
canonical: 'https://feeny.ai/job/customer-success-manager-interpayments-remote-wck9zewc5mkr'
type: 'job'
last_seen: '2026-10-12'
---

# Customer Success Manager at InterPayments

- **Company:** InterPayments
- **Location:** Remote
- **Compensation:** $100k–$125k
- **Work type:** remote
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-12
- **Apply:** https://interpayments.com/who-we-are/careers/?gh_jid=5256019007

## Job description

InterPayments is a San Francisco, CA-based, FinTech SaaS company sitting at the exciting intersection of payments and data intelligence. Our Mission is to empower merchants and the software vendors they use to lower payment processing costs. We create innovative data services that Fortune 1000 companies rely upon to lower fees by putting payments in competition on every swipe.

We empower dedicated team-first individuals who are driven to solve problems to foster innovation, perform at their highest potential, and make a meaningful impact - while creating meaningful relationships along the way.

## Role and Purpose

This is a high-impact, customer-facing role at the center of how InterPayments protects and grows its most important merchant relationships. You will own a defined portfolio of enterprise merchants post-go-live and become their primary point of contact for anything strategic: how their program is tracking against savings goals, questions about their contract, and what comes next for their account.

This role reports to the Senior Manager of Customer Success and works cross-functionally with Professional Services, Support, Product, Engineering, Sales, and Finance to ensure our merchants remain compliant, optimized on fee recovery, and confident that someone at InterPayments is accountable for their outcomes.

You value building trust and long-term relationships, enjoy consulting merchants through complex programs, and find satisfaction in turning uncertainty into relief. You are motivated by creating mutual success and comfortable owning a portfolio end to end: the strategic conversations, the day-to-day merchant requests, and the record-keeping that makes your work visible to the rest of the company.

## How You'll Make an Impact

Your time breaks down across three areas: proactive coverage of your portfolio, reactive merchant work, and the administrative discipline that keeps your book measurable.

Proactive Coverage

- Program Performance Reviews: Own the full QBR cycle for your book: schedule and coordinate, research and build the report or deck, lead the conversation, and close out follow-ups. This is where merchants see the value InterPayments has delivered and where you shape what happens next.
- Structured Check-ins: Run a lighter-cadence touch across your portfolio focused on account health and relationship strength, so issues surface before they become escalations.
- Renewal Conversations: Lead renewal discussions that combine a program performance review with a clear terms conversation, backed by data on savings delivered and a plan for what comes next.
- Retention Conversations: Identify at-risk accounts early, lead the conversation that addresses their concerns directly, and drive the resolution plan through to close.

Reactive Merchant Work

- Daily Inbox, Triage and Follow-up: Own your queue: sort and prioritize incoming merchant requests, respond with clarity and urgency, and route anything that needs another team's help.
- Account Management: Program Questions and Support: Answer merchant questions about how their program works, run discovery when something needs investigation, and close the loop with a resolution.
- Expansion Projects: Screen and scope new expansion opportunities with your merchants, partner with Solutions Architecture on feasibility, and hand off cleanly to Professional Services for implementation.
- Merchant Projects: Lead non-expansion technical and program work on live accounts, from discovery through implementation handover.

Admin and Systems of Record

- Post-Meeting Notes, Salesforce and Jira: Document every merchant meeting promptly and accurately, and keep the systems your teammates and leadership rely on for visibility up to date.
- Record Hygiene and Reporting Upkeep: Maintain clean account records and contribute to the trackers and dashboards that give leadership a reliable view of your portfolio's health.

## Requirements

## What We're Looking For

- 4+ years of experience in a customer-facing Customer Success, Account Management, or Relationship Management role, including at least 1 year owning mid-market to enterprise accounts with exposure to commercial (contract) discussions, renewals, and retention. Ideally in B2B SaaS, fintech, or payments, or a strong willingness to learn.
- Hands-on experience with AI tools; comfortable building workflows, managing agents, and leveraging AI to optimize daily routines and tasks.
- Strong written and verbal communication skills; you can lead a room of business and technical stakeholders and explain something complex without making it feel complicated.
- A self-starter mindset: you prioritize your own book, balance proactive and reactive demands, and don't wait to be told what needs attention.
- Hands-on experience with CRM and customer success tooling (Salesforce or similar); comfort keeping your own records clean without being asked.
- Based in or near the New York City area. We're a fully remote company, but our 2027 goals are ambitious and we're still building our CS function, so the ability to work in person with CS Leadership periodically, for planning sessions, working through open process questions, and key strategic moments, matters.

## Nice to Have (but Not Required)

- Experience in payments, merchant services, or a similarly regulated, complex product environment.
- Familiarity with APIs, webhooks, or technical integrations at a conceptual level.
- Experience at an early-stage startup building process alongside a growing team.

## Who You Are

- You see joining a growing fintech company as a chance to build something real, not just execute against someone else's playbook.
- Customer-first: You genuinely care about the merchant on the other end of the conversation and put yourself in their shoes before you respond.
- Structured and accountable: You keep a portfolio organized, follow through on what you commit to, and don't let things fall through the cracks.
- Calm under pressure: When a renewal gets tense or an account is at risk, you're the person people want leading the conversation.
- Curious: You ask why things work the way they do, because understanding the program is how you help a merchant get more value from it.
- Builder-minded: You're energized by creating process where none exists yet, whether that's a QBR template, a health-scoring rubric, or a check-in cadence.

InterPayments' Values

- Customers and mission first: We align our goals with customer outcomes and keep their perspective central in every decision.
- Always build trust: We focus on the long-term, assume good intent, act ethically, and are responsive and reliable in every interaction.
- Do the hard(er) thing: We reject complacency, seek honest feedback, stay relentlessly curious, simplify complexity, and make data-driven decisions, even when it takes more work.

Remote pay range $100,000—$125,000 USD

InterPayments’ core values are the building blocks of how we achieve our mission: Obsess about our Customers’ and Partners’ Needs; Be Relentless, Resilient, and Responsive; Collaborate with Teammates, Customers, and Partners; Act with Integrity and Empathy; Outperform your Potential; and Communicate Honestly and Respectfully.

Remote Work Eligibility:

This position is open to candidates who are located in the United States. All remote roles are limited to U.S.- based residents, and the company does not sponsor visas or employ individuals who require work authorization outside of the United States. Only applicants who are legally authorized to work in the U.S. will be considered.

InterPayments is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.

## About InterPayments

## Company Overview
- **One-liner**: InterPayments provides a managed surcharge recovery service that enables Fortune 1000 companies to compliantly recover credit card processing fees in the US and Canada.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States (with offices in Phoenix, Arizona; Chandler, Arizona; and Sydney, Australia)
- **Founded**: Year not publicly disclosed, but company data indicates an acquisition in 2020 and a Series A in 2023
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Financial Services / Payments Technology
- **Target customers**: Fortune 1000 companies, top-20 US banks, top-5 payment processors, and their software platforms (B2B, Enterprise focus)
- **Mission or purpose**: "Every Payment Should be Transparent and Fair" — empowering companies to compliantly lower processing fees through innovative technology and expert implementation.

## Products & Services
- **Managed Surcharge Recovery Service**: A compliance-guaranteed service that allows merchants to add a surcharge on credit card transactions to recover processing fees, indemnified against non-compliance.
- **PayLink**: A surcharge-enabled payment tool that supplements existing gateways without forcing a change of payment providers.
- **InterPayments API & Embedded Solutions**: Embed surcharging into existing software platforms that automate payments and reconciliation.
- **Auditing Tools**: Real-time data tracking and reporting on surcharged transactions and savings.
- **Consultative Services**: Expert implementation, compliance management, and ongoing advisory support.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding — $5.0M (Series A raised in March 2023)
- **Notable Investors/Partners**: Partners with top-20 US banks, top-5 payment processors, and major platforms like NetSuite. Board includes Roger Hochschild (former Discover Financial Services CEO and President). Team includes former senior payments executives from Verifone, BNY Mellon, Westpac, and Billtrust.
- **Growth Signals**: Headcount grew 28.6% YoY to 31 employees. LinkedIn followers grew 18.7% yearly. Active job postings increased 100% month-over-month (2 open roles). Recent partnerships include Red Maple (Oct 2024). Launched a breakthrough Product Level Surcharging service in June 2024.

## Competitive Advantages
- **Compliance Guarantee & Indemnification**: The company indemnifies merchants against surcharge non-compliance, covering rules across 70+ regulators (US state, provincial, and card brand rules). This is a strong moat in a complex regulatory environment.
- **"Payments Switzerland" Model**: Acts as an independent third party that does not monetize payments, allowing them to work with any acquirer, processor, or gateway without replacing existing systems.
- **Deep Payments Expertise**: Leadership includes former executives from Discover, Verifone, BNY Mellon, Westpac, and Billtrust, bringing deep domain credibility.
- **Trusted by Large Enterprises**: Serves Fortune 1000 companies, top banks, and top processors.

## Strategic Focus
- Expanding product-level surcharging capabilities (launched mid-2024).
- Deepening integrations with major ERP and payment platforms (MS Dynamics and others coming).
- Growing partnerships with software platforms and ISVs to embed surcharging.
- Scaling the team to meet demand (active hiring for Customer Experience Lead and Product Manager).

## Why Work Here
- **Culture & Values**: Described as "inclusive, collaborative" with a focus on impact, building trust, doing the "hard(er) thing," and being thoughtful before decisive. Values transparency and fairness in payments.
- **Team & Growth**: Small, growing company (31 people) with 28.6% YoY headcount growth. Opportunity for outsize impact and ownership.
- **Remote/Hybrid**: Company has offices in San Francisco (HQ), Phoenix/Chandler (Arizona), and Sydney (Australia). Specific remote policy not stated, but multi-location presence suggests flexibility.
- **Impact**: Work directly with Fortune 1000 companies and major financial institutions. Employees report feeling deep satisfaction in making an impact.
- **Leadership**: CEO Nagendra Jayanty and a board/advisor team with deep fintech and payments experience. Strong leadership transparency.

## Sources
1. [interpayments.com](https://www.interpayments.com/)
2. [interpayments.com/who-we-are/careers](https://www.interpayments.com/who-we-are/careers/)
3. [linkedin.com/company/interpayments](https://www.linkedin.com/company/interpayments)
4. [interpayments.com/who-we-are/our-mission-values](https://www.interpayments.com/who-we-are/our-mission-values/)
5. [theorg.com/org/interpayments](https://theorg.com/org/interpayments)

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