---
title: 'Customer Success Manager - Italy at Scaleway'
canonical: 'https://feeny.ai/job/customer-success-manager-italy-scaleway-milan-10zh7trq80v2'
type: 'job'
last_seen: '2026-10-17'
---

# Customer Success Manager - Italy at Scaleway

- **Company:** Scaleway
- **Location:** Milan, Italy
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.lever.co/scaleway/3af12407-6521-403f-a76c-f2d721624164

## Job description

## OUR STORY:

🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.

Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.

With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.

Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.

📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

WHY WE NEED YOU? Our growth is driving us to strengthen our Customer Success Management team to support the development of our customer portfolio in Italy and drive revenue growth across our existing accounts. Your mission will be to build strong, long-term customer relationships, maximize customer satisfaction and retention, and identify growth opportunities in order to help our customers achieve their business objectives while developing their usage and adoption of Scaleway solutions.

## YOUR FUTURE TEAM

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together. You will be part of a team of 15 people, each managing their own portfolio of customers. The Customer Success organization covers different customer segments, including startup & low touch, mid-market, enterprise, and international accounts. You will collaborate closely with Sales, Solution Architects, Support and Product teams to ensure a seamless customer experience and execute customer-specific success plans.

## YOUR DAILY ROUTINE

Build, nurture, and leverage strong relationships with customer users and decision-makers.

Understand your customers’ businesses, objectives, and data to identify opportunities to increase satisfaction and revenue.

Define and proactively follow customer-specific success plans to maximize satisfaction and minimize churn.

Drive customer awareness and adoption of Scaleway services, features, and functionalities.

Identify, negotiate, and close upsell, cross-sell, commitment, and renewal opportunities.

Act as an escalation point and coordinate Sales, Solution Architects, Support, and Product teams around customer needs.

Represent the voice of the customer internally, sharing feedback and contributing insights to Scaleway's product roadmap.

Measure customer satisfaction and maintain accurate customer information and reporting in the relevant systems.

Build and deliver customer engagement initiatives through training sessions, webinars, user forums, events, and Scaleway communities.

Contribute to improving Customer Success processes and ways of working as the team continues to scale.

## HARDSKILLS:

You have 5 to 10 years of professional experience, ideally in Customer Success, account management, or another customer-facing role within a technology environment.

You have a solid understanding of the cloud industry and ecosystem, including its competitive landscape and emerging trends in Cloud and AI.

You are comfortable engaging in technical conversations and have the curiosity and ability to deepen your knowledge of cloud solutions. An engineering background combined with commercial skills, or commercial experience within a cloud provider, hyperscaler, or partner, would be particularly relevant.

You have demonstrated business acumen and experience identifying and managing revenue opportunities across a portfolio of customer accounts.

You are data-driven and comfortable with reporting and customer management tools. The team notably works with Salesforce, Metabase, and Slack.

## SOFTSKILLS:

Excellent communication, presentation, and interpersonal skills, with the ability to build trusted relationships with customers.

Strong listening skills and empathy, allowing you to understand customer needs before proposing solutions.

A proactive and autonomous mindset, with the ability to navigate uncertainty and improve existing processes.

Strong organizational and project management skills, with attention to detail and transparent reporting.

A “learn-it-all” mentality, combining curiosity for business and technology with the ability to mobilize internal teams around shared objectives.

## WHAT YOU WILL FIND AT SCALEWAY ++++

Hybrid work: We offer up to 3 days of remote work per week. International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French. Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

🚀Why join the Scaleway adventure? ✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI. ✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. ✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.

Process Talk with our Recruitment team to get to know each other and discuss the opportunity (30 min)

Competency-based interview with a Customer Success Manager, to explore your experience, organization, business mindset, listening skills, and ability to navigate technical cloud topics (30 min)

Business case in English with the VP Customer Success and a Customer Success Manager to assess your approach to the role and expertise. Your action plan will be reviewed asynchronously beforehand, followed by a presentation and Q&A during the interview (1h)

Meet the team and our CSO, including a virtual coffee with your future colleagues (30 min) followed by a discussion with the CSO (30 min)

At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive. All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic. We believe great ideas come from everywhere, and everyone which is why you should definitely apply.

## About Scaleway

## Company Overview
- **One-liner**: Scaleway is Europe's sovereign cloud and AI provider, delivering a secure, transparent, and sustainable platform for organizations of all sizes.
- **Entity Type**: Private (subsidiary of Iliad Group, a publicly traded company)
- **Headquarters**: Paris, France
- **Founded**: 1999 (as Online.net, rebranded to Scaleway in 2017)
- **Founders**: Xavier Niel (Iliad Group founder, parent company)

## Core Business
- Primary industry/industries: Cloud Computing, AI Infrastructure, Sovereign Cloud Services
- Target customers: B2B – SMBs, enterprises, researchers, and government organizations across sensitive industries
- Mission or purpose statement: To build a more sovereign, sustainable, and human-first tech ecosystem in Europe.

## Products & Services
- **Scaleway Cloud Platform**: A comprehensive portfolio of 100+ cloud, AI, and quantum products, including compute, storage, networking, and managed services.
- **AI Suite**: High-performance GPU-based infrastructure (5,000+ GPUs available) for multi-node training of LLMs and serverless AI inference. In 2025, launched the first European sovereign inference provider on Hugging Face and first European cloud with serverless AI inference.
- **Quantum as a Service**: First European Quantum as a Service platform combining emulations and real QPUs, launched in 2024.
- **Managed Kubernetes**: First managed Kubernetes services from a European cloud provider (2020).
- **Serverless Compute**: First European general-purpose serverless compute platform (2021).
- **Native IAM**: First European cloud provider with native Identity and Access Management (2022).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed as a private subsidiary; parent company Iliad Group (Euronext: ILD) has a market cap of approximately €4-5 billion.
- **Key Metric**: Serves 38,000+ clients across all continents
- **Notable Investors/Partners**: Parent company is Iliad Group (founded by Xavier Niel). Partners include Hugging Face (sovereign inference integration).
- **Growth Signals**: Rapid expansion with 4 multi-AZ cloud regions in Europe (France, Poland, Italy, Netherlands), with upcoming deployments in Sweden and Germany. 65+ points of presence worldwide. Strong headcount growth to ~600 employees.

## Competitive Advantages
- **Data Sovereignty**: A European alternative to US-based hyperscalers (AWS, Azure, GCP), ensuring customer data stays under European jurisdiction.
- **Open & Interoperable**: Built on open standards and portable technologies to avoid vendor lock-in.
- **Sustainability**: Full transparency on Power Usage Effectiveness (PUE) displayed live online; uses 100% renewable energy, recycles hardware, and monitors water usage.
- **Innovation Track Record**: Consistently the first European cloud provider to launch new capabilities (multi-AZ, Kubernetes, serverless, IAM, GPU supercomputer, Quantum as a Service, serverless AI inference).
- **Security**: Strong IAM and security governance across all operations.

## Strategic Focus
- **European Cloud Leadership**: Expanding data center regions across Europe (Sweden, Germany upcoming) to reduce reliance on non-European providers.
- **AI Acceleration**: Building out the AI Suite with GPU infrastructure, sovereign inference, and serverless AI to capture the growing European AI market.
- **Quantum Computing**: Pioneering Quantum as a Service to position at the forefront of next-generation computing.
- **Open Source & Community**: Deep engagement with developer communities and open standards.

## Why Work Here
- **Culture**: Rooted in a strong sense of community, sustainability, and human-first approach. Values skills over formal qualifications – "recruits candidates based on their skills, not only on their qualifications."
- **Remote/Hybrid/Office**: Flexible hybrid model – work from anywhere up to 3 days a week. Offices across Europe: Paris (HQ), Lille, Rouen, Rennes, Toulouse, Bordeaux, Lyon, plus Amsterdam, Milan, Stockholm, Warsaw, and more opening soon.
- **Engineering Culture**: Senior engineers drive architecture, reliability, and scalability. Self-trained engineers thrive here alongside traditional backgrounds.
- **Notable Perks**:
    - Daily free breakfasts & healthy meals from an in-house chef at Paris HQ
    - Onsite fitness rooms, showers, and gym
    - 75% reimbursement on public transportation or €200/year for sustainable mobility
    - €200 discount + 3 domain names on Scaleway Elements
    - €120 home office equipment budget
    - Freebox refund (€50 after 6 months)
    - Up to €700 support for Babilou childcare
    - Extended parental and caregiver leave
    - Employee share ownership plan at Iliad Group
    - Access to 360Learning, Projet Voltaire, and LinkedIn Learning
    - Profit-sharing from Iliad Group
    - Flexible workspaces, quiet rooms, pool table, chill-out lounges, and outdoor spaces
    - Language cafés, guided meditations, team karaoke, and company game nights

## Sources
1. [scaleway.com](https://www.scaleway.com/en/about-us/)
2. [scaleway.com](https://www.scaleway.com/en/careers/)
3. [scaleway.com](https://www.scaleway.com/en/)
4. [jobs.lever.co](https://jobs.lever.co/scaleway)
5. [welcometothejungle.com](https://www.welcometothejungle.com/en/companies/scaleway)

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