---
title: 'Customer Success Manager - Japan at Vanta'
canonical: 'https://feeny.ai/job/customer-success-manager-japan-vanta-tokyo-3hzz6ztm0bfq'
type: 'job'
last_seen: '2026-11-05'
---

# Customer Success Manager - Japan at Vanta

- **Company:** [Vanta](https://feeny.ai/companies/vanta)
- **Location:** Tokyo, Japan
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/vanta/55f57c1b-7a4b-4fb3-80c7-75f296085de2

## Job description

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As a Vanta Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business.

Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy.

This role is hybrid in our Tokyo office 3 days per week and is not eligible for remote work.

What you’ll do as a Customer Success Manager at Vanta:

- Guide our customers in our Growth segment through onboarding, implementation, product adoption, and value-driven success.
- Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner.
- Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities
- Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention.
- Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform.
- Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
- Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
- Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams.
- Partner with your CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results.
- Liaise with Support to help quarterback resolutions for customer issues
- Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business

How to be successful in this role:

- Have 3+ years of experience in Customer Success at a SaaS company.
- Background in running a book of business of ~150-170 accounts.
- Background in running a strategic book of business
- Willingness to collaborate with others and drive mutually beneficial outcomes
- Self-motivated and curious: Bias for action and committed to iterating when necessary
- Work effectively in a highly ambiguous, ever-changing environment
- Possess clear and thoughtful communication skills, with strong critical thinking ability
- Be highly empathetic to customers, with a proven track record of long-term customer retention.
- Experience with hitting retention targets and creating happy, healthy customers
- Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
- Fluent in Japanese and English, with strong verbal and written communication skills in both
- Use AI in day-to-day work to amplify their skills and strengthen their outcomes, applying it across routine workflows, actively building fluency through experimentation, and exercising sound judgment to ensure AI-assisted work meets a high quality bar
- Experience working in the security or compliance industry is a bonus

What you can expect as a Vanta’n:

- Industry-competitive salary and equity
- Healthcare stipend towards health insurance for you and your dependents
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who attend the office
- 15 days of Annual Leave per year
- 9 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
- Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

#LI-hybrid

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

## About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf.

## About Vanta

## Company Overview
- **One-liner**: Vanta provides the leading Agentic Trust Platform that automates compliance, risk management, and security proof for businesses.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Francisco, USA (with offices in New York, Dublin, London, and Sydney)
- **Founded**: 2018
- **Founders**: Christina Cacioppo (CEO)

## Core Business
- **Primary Industry**: Governance, Risk, and Compliance (GRC) / Cybersecurity
- **Target Customers**: B2B, ranging from startups to mid-market and enterprise (16,000+ customers)
- **Mission/Purpose**: To protect consumer data and restore trust in internet businesses by enabling companies to improve and prove their security continuously.

## Products & Services
- **Vanta Agentic Trust Platform**: An integrated platform with four core capabilities:
    - **Compliance**: Automates and continuously monitors compliance with 35+ frameworks (SOC 2, ISO 27001, HIPAA, GDPR, FedRAMP, HITRUST, NIST AI RMF, etc.), featuring 1,400+ automated tests and AI-powered policy generation.
    - **Risk**: Provides a unified view of internal and third-party risk, including vendor risk management (TPRM).
    - **Proof**: Enables real-time sharing of security posture through Trust Centers and automated questionnaire responses (reported to automate 93% of questionnaires).
    - **Vanta AI Agent**: A 24/7 GRC engineer that drafts policies, completes questionnaires, flags risks, remediates failed tests, and summarizes findings, saving teams an average of 4+ hours per week.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of over $300 million.
- **Notable Investors/Partners**: Backed by Sequoia Capital, Craft Ventures, Y Combinator, J.P. Morgan, and Goldman Sachs.
- **Growth Signals**:
    - Trusted by over 16,000 customers.
    - Named a Leader in *The Forrester Wave™: Governance, Risk, and Compliance Platforms, Q2 2026*.
    - Forrester noted that "Vanta’s innovation approach is unparalleled" with "disruptive product launches."
    - Reports of significant customer wins, including saving 2,000 hours annually and eliminating 10 spreadsheets for one customer.

## Competitive Advantages
- **First-mover & Category Leader**: Vanta pioneered automated compliance for fast-growing tech companies and is now the leading platform in the space.
- **AI-Native Platform**: The Vanta AI Agent is a core differentiator, acting as a "24/7 GRC engineer" rather than a simple add-on, making it extremely sticky and efficient.
- **Breadth of Coverage**: Supports 35+ frameworks and integrates with 400+ tools, providing a single source of truth for all trust-related work.
- **Network Effects**: A large customer base and partner ecosystem (e.g., auditor portal) create a strong moat.

## Strategic Focus
- **Continuous Trust**: Moving security from a point-in-time check to a continuous, real-time state.
- **AI-Driven Automation**: Deepening the capabilities of the Vanta AI Agent to handle more complex GRC tasks autonomously.
- **Enterprise Expansion**: Catering to larger, more complex organizations with features like FedRAMP support and advanced TPRM.
- **Global Reach**: Expanding international presence (offices in Dublin, London, Sydney) to serve a global customer base.

## Why Work Here
- **Culture & Values**: Emphasizes a "remote-first" setup in the US and a hybrid model internationally. Core principles include "Put customers first," "Bias for action," "Win as one team," "Lead with resilience," and "Decide with frameworks."
- **Remote/Hybrid Policy**: Remote-first for US team members; hybrid options available at international offices (San Francisco, New York, Sydney, Dublin, London).
- **Benefits**: Comprehensive benefits package includes medical/dental/vision, industry-competitive paid parental leave, generous PTO, and a 401k matching plan.
- **Engineering Culture**: The company is building a platform where the AI Agent acts as an "experienced GRC engineer," offering a chance to work on cutting-edge AI problems in a high-growth environment. The CPO previously scaled engineering, product, and design teams at GitHub.

## Sources
1. [Vanta About Us](https://www.vanta.com/company/about)
2. [Vanta Website](https://www.vanta.com/)
3. [Vanta Careers Page](https://www.vanta.com/company/careers)
4. [Vanta - What is Vanta?](https://www.vanta.com/resources/what-is-vanta)
5. [Vanta Jobs on Ashby](https://jobs.ashbyhq.com/vanta/)

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