---
title: 'Customer Success Manager at Jua'
canonical: 'https://feeny.ai/job/customer-success-manager-jua-zurich-a25bvx3925jz'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Success Manager at Jua

- **Company:** Jua
- **Location:** Zurich, Switzerland
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-01-07
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/jua/7278f095-6f37-4bbc-8633-0dbb94fd3fab

## Job description

## OVERVIEW

Physical AI, a real model of the world, is the next trillion dollar opportunity and a foundational pillar for energy, robotics and superintelligence.

At Jua we are building it now. Our models already run on four continents and help power the energy buildout needed to support ever larger intelligence.

We are assembling a world-class team of researchers and entrepreneurial minds to turn this model into reality at global scale. If you want the opportunity of your life, come build physical AI with us.

## WHAT WE’RE LOOKING FOR

We’re looking for a Customer Success Manager to work directly with leading energy traders and utilities, helping them get the most out of Jua’s AI-powered weather intelligence platform.

This role sits at the intersection of customer success and sales engineering. You’ll combine technical expertise with commercial ownership, supporting customers through onboarding and integration while driving renewals, upsells, and long-term account growth. You’ll work closely with customers to turn data into decisions and ensure Jua’s technology directly improves their trading performance. You’ll own the full post-sale relationship and play an active role in pre-sales discussions when needed.

## RESPONSIBILITIES AND TASKS

- Build strong, trust-based relationships with key customers and act as their main point of contact post-sale.
- Lead onboarding and technical integrations, helping customers connect to Jua’s APIs, data pipelines, and analytics tools.
- Define goals, success metrics, and ROI in collaboration with customers to ensure measurable impact on their trading outcomes
- Analyze and communicate weather and market data insights that influence trading strategies and decision-making
- Manage renewals, upsells, and cross-sells in close partnership with the sales team, identifying opportunities for account expansion
- Track account health, usage, and satisfaction, and take proactive steps to resolve any issues
- Collaborate with product and engineering teams to surface insights, feedback, and feature requests from customers, ensuring alignment across all stakeholders.
- Represent Jua at customer meetings, workshops, and industry events, acting as the key link between internal and external stakeholders.

## NEED-TO-HAVE

- 3–5 years of experience in key account management, customer success, or technical solutions roles, within a startup environment
- Strong proficiency in Python for data analysis, visualization, APIs, and workflow troubleshooting
- Familiarity with energy trading markets and how weather data influences trading decisions
- Ability to interpret and explain weather data and forecasts to both technical and commercial stakeholders
- Proven success managing renewals, upsells, or account expansion in a technical or data-driven context
- Excellent communication and stakeholder management skills, with the proven ability to collaborate effectively across sales, product, and engineering
- A high degree of ownership, adaptability, and curiosity, with the drive to move fast and deliver meaningful results

Please note: We prioritise your answers to the application questions over your CV, so we encourage you to complete them as thoughtfully and thoroughly as possible.

At Jua, we foster a performance culture and value people who embody our beliefs of service and adventure. We prioritize agility, operating at the highest clock speed to adapt quickly to change.

We innovate on behalf of our users and leverage data supremacy to maintain our competitive edge. Through clear communication and fact-based decision-making, we ensure alignment in our pursuit of excellence.

With these principles, we aim to create a customer-focused, value-centric organization that sets new standards in the industry. We value the unique perspectives that each individual brings to the table and believe that embracing diverse backgrounds and experiences enriches our collective journey towards growth and success.

## About Jua

## Company Overview
- **One-liner**: Jua is a frontier AI lab building a foundation model for reality – a large physics model that learns from data to predict, simulate, and act within the physical world, starting with the atmosphere.
- **Entity Type**: Private (Series A; latest round $11.4M closed July 2025 per LinkedIn, conflicting reports indicate $11M Series A in June 2025 bringing total to $27M)
- **Headquarters**: Zurich, Switzerland
- **Founded**: 2022
- **Founders**: Marvin Gabler (CEO & Co-Founder); other co-founders not publicly named

## Core Business
- **Primary industry**: Artificial Intelligence, Climate Tech, Energy, Physical AI
- **Target customers**: B2B – energy traders, utilities, hedge funds, Fortune 500 companies; expanding to agriculture, logistics, and manufacturing
- **Mission**: “A foundation model for reality” – to build the layer every physical AI system runs on top of, starting with the hardest continuous‑physics dataset (the atmosphere) and transferring to any domain governed by physical laws.

## Products & Services
- **EPT-2 (Earth Prediction Transformer 2.0)**: A proprietary large physics model trained on petabytes of multi‑domain data. Outperforms ECMWF on atmospheric prediction and transfers to airfoils, shock waves, and other physics domains. Powers the Earth Intelligence Platform.
- **Athena**: An agent that resolves objectives inside physical reality. Given an objective, a world model, and tools, it simulates consequences and acts. In production for energy trading, utility management, and internal research. Also runs Jua’s employee quant fund.
- **Earth Intelligence Platform**: A decision engine that simulates global and local weather, energy supply‑demand, and grid‑level dynamics in real‑time. Used by leading energy trading firms to anticipate pricing and automate decisions.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metrics**:
  - Annual Revenue: $7.6M (LinkedIn estimate)
  - Total Funding: $41.7M (LinkedIn, including seed, pre‑seed, non‑equity assistance, and Series A) OR $27M (Tech.eu, citing $11M Series A in June 2025) – conflicting reports
- **Notable Investors/Partners**: Ananda Impact Ventures, Future Energy Ventures, 468 Capital, Promus Ventures, GGF
- **Growth Signals**:
  - Powering 100+ GW worldwide (company website)
  - In production with Fortune 500 companies, energy traders, and leading hedge funds
  - Athena drives decisions on energy trading desks globally
  - Expanding into agriculture, logistics, and adjacent markets
  - Hiring actively (8 open positions as of profile date)

## Competitive Advantages
- **State‑of‑the‑art atmospheric prediction**: Beats every incumbent, including ECMWF, the institution that defined the field for forty years
- **Physics transfer**: The same model trained on weather handles airfoils, shock waves, and other physical domains – a true foundation model of physics
- **Agent‑first architecture**: Athena is a universal agent that can be pointed at any physical objective (prediction, trading, research acceleration, etc.)
- **Research‑led**: Peer‑reviewed publications at ICLR and NeurIPS; profits reinvested into R&D

## Strategic Focus
- Scale the commercial rollout of the Earth Intelligence Platform, especially in energy
- Expand into adjacent markets (agriculture, logistics, manufacturing, materials)
- Double down on R&D to extend the world model beyond the atmosphere into turbomachinery, thermal, and other domains
- Become the layer every physical AI system runs on top of

## Why Work Here
- **Culture highlights**: “Small team, long hours, one kitchen” – a tight‑knit, high‑impact environment. Six values include “Factfulness” and “Research‑led.” Focus on outcomes, not hours.
- **Remote/hybrid policy**: Zurich‑based employees can work from anywhere in the world for one month each year. Otherwise, in‑office in Zurich (“with each other”).
- **Perks & benefits**:
  - Company stock options
  - Annual budget for courses, books, conferences
  - Budget for equipment of your choice
  - Daily chef‑cooked lunches in the office
  - Paid vacation, sick leave, parental leave, plus local holidays
  - Team retreats at inspiring locations
- **Engineering culture**: Fast‑paced, research‑forward. Work on the hardest problems in physical AI. Hiring process is about three weeks with a trial day; most candidates hear back within 48 hours.
- **Talent sources**: ETH Zürich (top feeder), Stanford, and top labs – strong academic pedigree.

## Sources
1. [jua.ai](https://jua.ai/) – Company website (product descriptions, mission, metrics)
2. [jua.ai/careers](https://jua.ai/careers/) – Careers page (culture, hiring process, benefits)
3. [LinkedIn – Jua](https://www.linkedin.com/company/juaai/) – Company details, financials, headcount, open roles
4. [Tech.eu](https://tech.eu/2025/06/04/jua-raises-11m-to-scale-earth-simulation-platform-for-energy-and-climate-forecasting/) – Series A announcement and platform details
5. [CB Insights – Jua](https://www.cbinsights.com/company/jua) – Funding history and investor data

## Other roles at Jua

- [Member of the technical staff (Software Engineer)](https://feeny.ai/job/member-of-the-technical-staff-software-engineer-jua-zurich-sb0sr48zbead) — Zurich, Switzerland
- [Member of Technical Staff (Backend & Infrastructure)](https://feeny.ai/job/member-of-technical-staff-backend-infrastructure-jua-zurich-d68vyht0v6sd) — Zurich, Switzerland
- [Executive Assistant & Office Operations](https://feeny.ai/job/executive-assistant-office-operations-jua-zurich-bnsgk0fsg7x3) — Zurich, Switzerland
- [Key Account Manager](https://feeny.ai/job/key-account-manager-jua-zurich-yntghjeg3n5w) — Zurich, Switzerland
- [Chief of Staff](https://feeny.ai/job/chief-of-staff-jua-zurich-e6arn722smbw) — Zurich, Switzerland
- [Account Executive](https://feeny.ai/job/account-executive-jua-zurich-zqhta526yc3r) — Zurich, Switzerland
- [Account Executive](https://feeny.ai/job/account-executive-jua-london-pfh3zxk9k597) — London, United Kingdom
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-wayvia-united-states-ttty050a1gqq) — United States
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- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-root-global-berlin-dhyvzh4a830k) — Berlin, Germany