---
title: 'Customer Success Manager at Juicebox'
canonical: 'https://feeny.ai/job/customer-success-manager-juicebox-london-4k8mk1qcfagr'
type: 'job'
last_seen: '2026-10-14'
---

# Customer Success Manager at Juicebox

- **Company:** Juicebox
- **Location:** London, United Kingdom
- **Compensation:** £110k–£160k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-15
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/juicebox/1e01317f-db1e-43bb-80f1-301b09ce755c/application

**Skills:** SaaS, HR tech, Talent tech, Recruiting industry

> Own the full customer relationship from onboarding to renewal, driving adoption of AI-native workflows and managing commercial conversations. Manage a portfolio of 50-200 accounts, exceeding revenue targets and building trusted relationships with senior stakeholders.

## Job description

## About Juicebox

Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies. We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world. Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our [$80M Series B](https://juicebox.ai/blog/series-b) here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

## About the Role

Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship—from onboarding and adoption to expansion and renewal—while serving as trusted advisors and AI workflow experts. Our customers range from enterprise talent teams to startup founders, staffing firms, and VC talent partners. As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously. You'll help define what Customer Success looks like in an AI-first world at a hypergrowth company shaping a new category. Our customers love the product, embrace innovation, and genuinely enjoy partnering with us. You'll do it alongside a low-ego, collaborative team and work directly with a VP of CS who has built world-class organizations at Gong, Slack, and Zendesk.

You Will…

- Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
- Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
- Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
- Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
- Identify and close expansion opportunities across teams, stakeholders, and product offerings.
- Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
- Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
- Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.

You Have…

- 3+ years in Customer Success, Account Management, or Sales with ownership of a revenue target and a portfolio of 50–200 accounts.
- A track record of exceeding commercial goals and driving customer growth.
- The ability to manage multiple customer conversations and priorities simultaneously.
- A builder mindset and comfort operating in ambiguity before a playbook exists.
- Executive presence and confidence engaging senior stakeholders.
- Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.

## Perks & Benefits for Full Time Employees

- Top-of-market compensation with meaningful equity, because everyone should share in our success.
- Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.
- $2,000 annual wellness stipend to support your physical, mental, and financial well-being.
- Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm
- $300/month commuting stipend to help cover the cost of getting to and from the office.

## About Juicebox

## Company Overview
- **One-liner**: Juicebox is an AI-powered recruiting platform that helps companies find, engage, and hire top talent by combining human judgment with large language models.
- **Entity Type**: Private (Series B; raised $116M)
- **Headquarters**: San Francisco, CA, USA
- **Founded**: 2023
- **Founders**: David and Ishan

## Core Business
- **Primary industry/industries**: Recruiting and talent acquisition software (AI-driven HR tech)
- **Target customers**: B2B – Recruiting teams at companies ranging from early-stage startups to Fortune 500 enterprises, including fast-growing tech teams and recruiting agencies.
- **Mission or purpose**: To help teams win the talent war by making hiring faster and more effective through AI, enabling people to do their life’s work.

## Products & Services
- **[PeopleGPT / AI Search]**: An AI-powered talent discovery engine that searches across 800M+ global profiles from 30+ data sources, using high-signal filters to find best-fit candidates.
- **[AI Agents for Outreach]**: Autonomous agents that handle candidate sourcing, personalized multi-step outreach, and follow-ups, aiming to boost reply rates by up to 3x.
- **[CRM & ATS Integrations]**: Native integrations with 41 ATS systems and 21 CRMs; also supports CSV export for non-integrated workflows.
- **[Real-Time Talent Insights]**: Market analytics and AI-driven insights to help recruiters align with hiring managers and adapt to talent market changes.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (last known funding round: $80M Series B, total funding $116M)
- **Key Metric**: Annual Recurring Revenue (ARR) on path to $100M, with 20%+ monthly growth; customer base >5,000 companies (as of mid-2025)
- **Notable Investors/Partners**: Lead investors include Sequoia Capital, DST Global, and NFDG. Additional investors: Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital. Customers include Perplexity, Cursor, Ramp, Quora, Notion, and leading AI labs.
- **Growth Signals**: Rapid customer growth (1,000+ increase from 4,000 to 5,000+ in short period), expansion of AI agent capabilities, continuous addition of data sources and integrations, and strong month-over-month revenue growth.

## Competitive Advantages
- **AI-Native Platform**: Built from the ground up with LLMs and agentic learning – agents improve search and outreach over time.
- **Massive Data Coverage**: 800M profiles across 30+ sources, providing depth and breadth for global talent sourcing.
- **Speed & Simplicity**: Sign-up in 60 seconds; real-time search; automated outreach that feels personal.
- **Extreme Ownership Culture**: Company values (“extreme ownership”, “feedback obsessed”, “speed”, “intellectual honesty”) translate into a fast-moving, high-ownership product environment.
- **Top-Tier Customer Base**: Trusted by some of the most talent-hungry companies in AI and tech, providing strong network effects.

## Strategic Focus
- **Current priorities**: Scaling the AI agent platform to further automate the recruiting workflow; expanding global candidate coverage; deepening ATS/CRM integrations; maintaining hyper-growth trajectory toward $100M+ ARR.
- **Direction for growth**: Continue to lead the AI recruiting space by making human+agent collaboration the standard, and capturing enterprise and mid-market segments.

## Why Work Here
- **Culture highlights**: Emphasizes speed, intellectual honesty, feedback obsession, and extreme ownership. Founders are hands-on; engineers work closely with them on high-impact problems.
- **Remote/hybrid/office policy**: HQ in San Francisco. Benefits include a $30 daily lunch stipend and $300/month parking, suggesting a hybrid or in-office expectation for local roles. Some roles may be remote-friendly; check specific listings.
- **Notable perks**:
  - 100% covered health, dental, and vision insurance (platinum plan) + 90% for dependents
  - 401(k) with 4% company match
  - $2,000 annual wellness stipend
  - 16 days PTO + company holidays
  - Annual company offsite
  - Top-of-market compensation (above 90th percentile) with meaningful equity
- **Engineering culture**: Runs on Next.js, React, Node.js, OpenSearch, AWS SQS, Spark, and various LLMs; engineers own features end-to-end and work on fine-tuning models and building feedback loops for search ranking.

## Sources
1. [juicebox.ai/careers](https://juicebox.ai/careers)
2. [juicebox.ai](https://juicebox.ai/)
3. [juicebox.ai/careers/software-engineer](https://juicebox.ai/careers/software-engineer)
4. [linkedin.com/company/juicebox-work](https://www.linkedin.com/company/juicebox-work)
5. [ycombinator.com/companies/juicebox](https://www.ycombinator.com/companies/juicebox)

## Other roles at Juicebox

- [Community & Events Lead](https://feeny.ai/job/community-events-lead-juicebox-london-611dh27ag2ab) — London, United Kingdom
- [Manager, Customer Success](https://feeny.ai/job/manager-customer-success-juicebox-san-francisco-kf991gy6yssd) — San Francisco, CA
- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-juicebox-san-francisco-ezhdve5y2cd5) — San Francisco, CA
- [Sales Manager](https://feeny.ai/job/sales-manager-juicebox-london-8m50mym26hhp) — London, United Kingdom
- [Sales Manager, Enterprise](https://feeny.ai/job/sales-manager-enterprise-juicebox-san-francisco-82pm19ycr7j7) — San Francisco, CA
- [Product Specialist](https://feeny.ai/job/product-specialist-juicebox-san-francisco-p4dh30ntby72) — San Francisco, CA
- [Executive Assistant, CEO](https://feeny.ai/job/executive-assistant-ceo-juicebox-san-francisco-e8crm64a81nr) — San Francisco, CA
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