--- title: 'Customer Success Manager at Keel Infrastructure' canonical: 'https://feeny.ai/job/customer-success-manager-keel-infrastructure-new-york-t86qt46xv1b4' type: 'job' last_seen: '2026-11-04' --- # Customer Success Manager at Keel Infrastructure - **Company:** Keel Infrastructure - **Location:** New York, NY - **Compensation:** $115k–$155k - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-04 - **Apply:** https://job-boards.greenhouse.io/keelinfrastructure/jobs/5465874008 ## Job description Careers at Keel Keel Infrastructure is a publicly traded energy and digital infrastructure company that develops and owns data centers and power assets across North America. At Keel, you’re not just joining a company, you’re helping build the infrastructure behind the future of compute. ## Why Keel We’re at the intersection of energy and technology, two industries transforming in real time. The work is complex. The pace is fast. The impact is real. You’ll be part of a team that values: - Ownership— we take responsibility and follow through - Collaboration— we work across teams, functions, and borders - Curiosity— we ask questions and keep learning - Endurance— we build for the long term What It Feels Like to Work Here - Fast-moving, high-growth, and hands-on - Smart, driven people solving real challenges together - Work that directly supports AI and next-generation infrastructure - Room to grow, stretch, and take on more ## What We Offer - Competitive salary, bonus and equity opportunities - Comprehensive health and wellness benefits - Retirement savings with company contribution - Employee referral program We are currently looking for a Customer Success Manager to join our team ## Role Summary Keel Infrastructure is seeking a Customer Success Manager in Program Delivery to serve as the tenant’s day-to-day point of contact and make sure the tenant’s needs are captured at intake and delivered through design, construction, and operations handover. Reporting to the VP, Data Center Program Delivery, this role acts as the liaison between the tenant and the development team on behalf of Keel. The role works closely with Tenants, Leasing and Corp Dev, Pre-Construction, the Program Coordinator, Engineering, Project Controls, Construction Delivery, and Operations. ## Key Responsibilities - Intake with Leasing: Support Leasing in collecting tenant project requirements and prepare a Tenant Deliverable Package (Basis of Design, specifications, drawings, models, OPRs, reporting standards, delivery strategy, acceptance criteria, schedule expectations, assumptions/constraints). - Collaboration with Engineering, Pre-Construction, and Construction: Maintain the tenant’s deliverable package requirements from intake through operational handover as the source of truth for each work stream. - Stakeholder Relationship & Reporting: Own the tenant relationship day to day as single point of contact; run regular touchpoints and action items; prepare tenant-facing reports with Project Controls and the Program Coordinator covering RFIs, schedule, progress, risks, and upcoming decisions. - Change Management: Manage a change control process to receive, log, and route tenant change requests and issues to closure; evaluate scope, cost, and schedule impact with Project Controls; escalate to the VP of DC Program Delivery when a decision or exception is needed. - Tenant Expectations: Ensure metrics and expectation criteria are included to meet tenant milestones through design, construction, and commissioning; obtain approvals and facilitate feedback through design reviews, construction milestones, and tenant handover readiness. - Project Close Out: Deliver a complete close out package with the Program Coordinator; work with Construction to validate punch list items; coordinate with the Director of Quality Assurance / Commissioning and VP of Operations on testing and commissioning requirements. - Commercial Awareness: Deal terms belong to Leasing and Corp Dev; surface commercial questions and misalignment to them early, and address technical, cost, and schedule responses with Engineering and Project Controls. - Technical Acumen: Evaluate technical information from tenants to flag scope gaps or scope creep; understand the flow of data center design and construction phases from concept through completion. ## Qualifications Required - 8+ years in a tenant/client-facing role on behalf of a complex mission critical project, providing program management or customer account roles in construction, infrastructure, data center, HPC/AI, or a comparable capital-project environment. - Working knowledge of construction delivery, schedules, and change management; able to read technical data, drawings, and schedules. - Strong written and verbal communication; comfortable leading tenant meetings, reporting on project challenges, and determining the correct point to escalate with solutions. - Bachelor’s degree in engineering, construction management, business, sales, or a related field, or equivalent experience. ## Preferred - PMP, CAPM, CCM, or similar credential. Success Measures - Tenant requirements are captured at intake and the hand over checklist is received by Engineering and Construction teams at LOI. - Tenant-driven changes are evaluated for scope, cost, and schedule impacts, with clear impact assessments provided to the tenant. - Tenant change requests and issues are acknowledged and closed on a tracked timeline aligned with contract and schedule dates. - Tenant commissioning requirements are delivered and accepted at handover. - Tenant reports are accurate, on time, and consistent with internal reporting. Work Environment: - Location: New York Office - Schedule: On-site a minimum of three (3) days per week. - Travel: Periodic travel to project sites, vendor facilities, and partner locations as required. The base salary range is $115,000-$155,000.  Our total compensation package combines this base salary with a bonus target and participates in our yearly equity grant.  We offer a fantastic benefits package and many perks.  There's a top-down emphasis on amazing work culture at our organization. NYC $115,000—$155,000 USD ## About Keel Infrastructure ## Company Overview - **One-liner**: Keel Infrastructure develops and owns data centers and power assets across North America to support high-performance computing (HPC) and artificial intelligence (AI) workloads. - **Entity Type**: Public (NASDAQ/TSX: KEEL) - **Headquarters**: New York, NY, USA - **Founded**: 2017 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Digital and energy infrastructure - **Target customers**: B2B – hyperscalers, enterprise customers requiring high-density HPC/AI compute capacity - **Mission or purpose statement**: “Building high-performance, resilient infrastructure for long-term growth.” ## Products & Services - **Data Center Campuses**: Strategically located, energy-secure campuses (e.g., Panther Creek in Eastern Pennsylvania) designed for phased growth. Each site includes secured power, land, and connectivity. *Type*: Infrastructure / Real Estate / Development - **Power Assets**: Owned power generation and interconnection capacity, including 341 MW energized, 430 MW secured, and a total pipeline of 2.2 GW. *Type*: Energy / Power Generation - **Development Framework**: A repeatable, disciplined approach to site selection, permitting, construction, and community integration. *Type*: Service / Development Platform ## Market Standing - **Valuation/Market Cap**: Not disclosed (publicly traded – market cap available via stock exchange but not provided in search results) - **Key Metric**: Total pipeline of 2.2 GW (including 1.5 GW expansion capacity) - **Notable Investors/Partners**: Board includes Marc Wishansky (Independent Chairperson) and other independent directors; community partners include Panther Valley School District and local economic development groups. - **Growth Signals**: Rebranded and redomiciled to the U.S. in 2025; secured one of the largest power portfolios in its history; first megawatts expected to be delivered to customers as early as 2027; actively hiring across multiple disciplines. ## Competitive Advantages - **Strategic Sites**: Campuses located in high-barrier-to-entry markets near major metropolitan areas and hyperscale clusters, with cooler climates enabling free-cooling efficiencies. - **Secured Power**: Established interconnections and owned power capacity reduce timeline risk compared to competitors. - **Disciplined Development**: Repeatable framework for site selection and execution, ensuring consistent delivery. - **Community Integration**: Strong local partnerships (schools, workforce development) build long-term operational stability and social license. ## Strategic Focus - Deliver first customer megawatts by 2027 and scale beyond 2.2 GW total pipeline. - Continue expanding in high-demand, constrained power markets (e.g., Pennsylvania, Quebec). - Prioritize high-density HPC workloads (e.g., Vera Rubin GPUs) and AI infrastructure. - Invest in workforce development and community partnerships to sustain local talent pipelines. ## Why Work Here - **Culture**: Values of Respect, Accountability, Integrity, and Safety. Recognized as a Great Place to Work. Emphasis on collaboration, trust, and learning by doing. - **Work Environment**: Offices in New York, NY; Pittsburgh, PA; Montreal, QC; and field positions in Pennsylvania. Hybrid/remote policy not explicitly stated; many roles are on-site (power plants, campuses). - **Notable Perks**: Local hiring focus, competitive wages, clear career pathways, community impact opportunities (e.g., after-school programs, ADA upgrades). - **Engineering Culture**: Hands-on roles in OT infrastructure, power plant operations, construction, IT, and asset management. Team of industry experts across energy, construction, finance, and operations. ## Sources 1. [keelinfra.com – About](https://www.keelinfra.com/about) 2. [keelinfra.com – Homepage](https://www.keelinfra.com/) 3. [keelinfra.com – Careers](https://www.keelinfra.com/careers) 4. [job-boards.greenhouse.io – Keel Infrastructure Jobs](https://job-boards.greenhouse.io/keelinfrastructure) 5. 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