---
title: 'Customer Success Manager at Kenko AI'
canonical: 'https://feeny.ai/job/customer-success-manager-kenko-ai-bengaluru-xxqxv0nhc6fr'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Manager at Kenko AI

- **Company:** Kenko AI
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/kenko/970b5c5f-ef8f-4b1a-b968-a49bd2baeb7d

## Job description

## About Kenko

Kenko is an AI-first SaaS company transforming how fitness and wellness businesses operate and grow. We're backed by industry leaders from Meta, GitLab, and Freshworks and have raised $3.2M in venture funding. We're building in a large, rapidly evolving industry—and we're still early enough that every great hire can have a meaningful impact.

## About the Role

As an Account Manager / Customer Success Manager, you will be a highly customer-facing role, owning the journey from successfully live → successful, retained, and growing. You'll work directly with business owners and operators to understand their businesses, help them get more value from Kenko, identify risks and opportunities, and proactively drive better outcomes. You'll combine customer relationships, data, product knowledge, and commercial thinking to help customers succeed. You'll also work closely with Product, Engineering, Support, Sales, and Marketing to represent the customer's voice and drive action internally. This is a role for someone who enjoys customers, data, software, problem-solving, and making an impact.

## Role Details

Location: Bengaluru, India — In-office Working hours: 8:00 PM – 5:00 AM IST, aligned with US/PST hours Role type: Full-time Function: Post-Sales / Customer Success

## What You'll Own

Own the long-term relationship and success of a portfolio of customers. Build trusted, consultative relationships with business owners and operators. Monitor customer health, adoption, engagement, and business outcomes. Identify churn risks and proactively create plans to address them. Use customer and product data to identify risks, opportunities, and areas for improvement. Help customers discover new ways to use Kenko and drive deeper product adoption. Translate customer feedback into clear, actionable insights for Product and other teams. Work cross-functionally to solve customer problems and drive initiatives to completion. Identify patterns across customers and turn them into better processes and playbooks.

## What We're Looking For

2+ years of experience in Customer Success, Account Management, or another consultative customer-facing role, preferably in SaaS. Experience working in a fast-paced environment with meaningful ownership. Strong customer-facing and consultative communication skills—you can uncover problems, challenge assumptions, influence decisions, and build trust. Strong analytical skills and genuine comfort with data and metrics. Genuine curiosity about AI, SaaS, and software. You enjoy learning products deeply and understanding how they create value. Strong commercial awareness and an understanding of the relationship between customer value and retention. Excellent cross-functional communication and the ability to influence without authority. A customer-first mindset, high ownership, and a bias toward action. Ability to manage multiple customers and priorities while staying proactive.

## What You'll Get at Kenko

Real ownership: You're responsible for customer outcomes, not just account management. AI + SaaS exposure: Work at the intersection of AI, SaaS, and a rapidly evolving industry. Direct customer impact: Work closely with entrepreneurs and business owners and help them build better businesses. A voice in the product: Your customer insights will help shape what we build. Fast growth: Take on larger customers, strategic initiatives, and broader responsibilities as you grow. Build, don't just maintain: We're early, so you'll have the opportunity to create processes, test ideas, and shape how Customer Success works at Kenko. Performance bonus tied to your impact and performance. Night shift allowance for our US-aligned working hours. Plenty of paid leave, including dedicated period leave for women employees.

## About Kenko AI

## Company Overview
- **One-liner**: Kenko AI provides an AI-powered platform that combines marketing, booking, sales, and member management for fitness and wellness studios, enabling them to acquire and retain members with minimal manual effort.
- **Entity Type**: Private (Seed stage; $6.4M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Vistar Singh (CEO), Rajat Hans (CTO)

## Core Business
- **Primary industry**: Fitness technology / SaaS (Software-as-a-Service) for health & wellness businesses
- **Target customers**: B2B – boutique fitness studios, Pilates/Yoga studios, gyms, and multi-location franchise brands
- **Mission or purpose**: To empower fitness and wellness entrepreneurs to truly own their marketing and community growth, letting AI handle the boring stuff so they can focus on building genuine connections.

## Products & Services
- **Kenko Platform (All-in-One Business-in-a-Box)**:
  - **AI Sales Manager** – Automated lead nurturing, booking, and follow-ups via website, text, email, and social DMs.
  - **Website & Member App** – State-of-the-art website with instant booking and a branded mobile app for member engagement.
  - **AI Inbox** – Unified inbox for email, SMS, Messenger, Instagram DMs, etc., with conflict-sensing calendars.
  - **Scheduling & Operations** – Smart waitlists, dynamic discounts, and redesigned industry features for modern studios.
  - **Franchise Suite** – Centralized data and workflow management for franchise corporate teams across hundreds of locations.
  - **Growth Coaching** – Dedicated business growth coach and a proven 7-step playbook.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding – $6.43M (latest Seed round in 2023 led by Prime Venture Partners)
- **Notable Investors/Partners**: Prime Venture Partners (lead), Antler, plus undisclosed angel investors
- **Growth Signals**:
  - Headcount: 53 employees (+30.2% YoY)
  - LinkedIn followers grew 107% in the past year (6,206 followers)
  - Claims to have grown a studio’s annual bookings by $44k
  - Expanding franchise suite – targeting multi-location brands

## Competitive Advantages
- **End-to-end automation**: Combines marketing, sales, scheduling, and member communication into one AI-driven platform, removing the need for multiple tools.
- **AI-first approach**: AI handles repetitive tasks (booking, lead nurturing, admin) that drain studio owners’ time.
- **Franchise-specific suite**: Solves data consolidation and workflow challenges across 100+ locations – a clear differentiator in the franchise fitness market.
- **Human support + tech**: Dedicated growth coaches and free overnight migration make switching seamless.

## Strategic Focus
- Deepen AI capabilities for hyper-personalised member experiences.
- Expand franchise and multi-location partnerships (Orangetheory-like brands).
- Scale sales and customer success teams to capture more of the fragmented fitness studio market.
- Continue product innovation on shared inboxes, conflict-sensing calendars, and smart waitlists.

## Why Work Here
- **Culture**: Mission-driven – “help people who change lives through movement do it with more ease.” Small, agile team (53 people) with a strong founder-led environment.
- **Remote/Hybrid Policy**: On-site offices in San Francisco (HQ) and Mountain View, CA, plus a Bengaluru, India office. Roles posted recently (Account Executive in Bengaluru) are in-office.
- **Growth Trajectory**: Rapid headcount growth (30% YoY), increasing LinkedIn presence, and recent capital raise indicate scaling phase.
- **Engineering Culture**: Heavy tech stack (React Native, Python, GraphQL, Snowflake, etc.) and use of modern AI tools. Team is split ~25% technical, with room for impact in a lean startup.
- **Perks**: Not explicitly listed, but the culture emphasizes community, innovation, and giving owners back their time.

## Sources
1. [gokenko.com/about](https://www.gokenko.com/about)
2. [gokenko.com/page](https://www.floorpagecom)
2. [LinkedIn company page](https://linkedin.com/company/kenkoai)
3. [Built In company profile](http://www.builtin.com/company/kenko-ai)

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