---
title: 'Customer Success Manager at Kira Learning.com'
canonical: 'https://feeny.ai/job/customer-success-manager-kira-learning-com-new-york-km7vr274pdw0'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Success Manager at Kira Learning.com

- **Company:** Kira Learning.com
- **Location:** New York, NY
- **Compensation:** $105k–$120k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-03-10
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/kira-learning.com/04bdf217-3329-4964-ba5a-45c5563c6e04

## Job description

## About Kira Learning

We live in a world where technology is rapidly changing the educational experiences of students and teachers everywhere, and we have the opportunity to shape how this change takes place. It is Kira Learning’s mission to harness transformative AI technologies to make world-class teaching and learning accessible to everyone.

Kira is a rapidly growing startup backed by top-tier Venture Capital funds including New Enterprise Associates (NEA) and Andrew Ng’s AI Fund.

We're looking for a mission-driven Customer Success Manager who comes with a blended professional background of education (3 to 5 years preferred) and customer success, along with involvement in the computer science space. This person will join our growing team and provide hands-on support to our customers to ensure a successful partnership. In this role, you’ll have the chance to personalize your approach with each client and directly impact the expansion and adoption of Kira Learning in K-12 classrooms nationwide. The ideal candidate is highly goal-oriented, very comfortable in a changing environment, and always hoping to hit or exceed KPIs.

## Responsibilities & Duties

- Drive world-class support to Kira Learning’s customer base, including leading differentiated customer experiences for our most valuable (and often complex) customers.
- Create multi-contact relationships with schools and districts by identifying and connecting with stakeholders.
- Communicate with teachers and administrations regularly to ensure successful implementation of Kira Learning.
- Handle customer issues successfully and serve as the escalation point for customer issues.
- Support with teacher professional development through virtual trainings and webinars. Assess and respond to student progress and mastery data to help teachers improve student outcomes.
- Share teacher feedback with curriculum, product and engineering teams.
- Build and provide training, product support and delegation tactics for customer issues.
- Drive alignment towards product and sales improvements with key partner teams, such as Sales, Engineering and Product.
- Provide accurate forecasting and reporting on customer success metrics; regularly escalating any that are at-risk for churn.
- Strategically problem-solve creative solutions for at-risk customers

## Experience & Skills

- A professional background that has involved making impact in customer success, education (3 to 5 years preferred) and involvement with computer science.
- Deep experience in working with local and state educational agencies (e.g., state boards, school districts, etc)
- Highly competent with technical SaaS products and a demonstrated ability to educate others in how to utilize such products
- Strong verbal and written communication skills; you can patiently, professionally and effectively communicate with a diverse and multicultural group of peers across time zones and continents
- Nimble and adaptable. Can roll with the punches and thrive in a fast-paced, early-stage startup environment
- A positive, can-do attitude. You’re not deterred by minor setbacks and are able to swiftly overcome ambiguity
- You believe feedback is a gift. You can thoughtfully share feedback to others as needed, and you can receive feedback and grow from it
- Will consistently cultivate a culture of inclusion where all team members feel a sense of belonging and can bring their authentic selves to work
- Strong proficiency in Google Workspace programs, Microsoft Office Suite
- Proficiency in Hubspot preferred

Background Check: Kira Learning will make a conditional job offer in line with local, state and federal laws, and a subsequent criminal, education, and employment history background check will then be issued.

Equal Employment Opportunity Employer: At Kira Learning, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Kira believes that diversity and inclusion among our employees are critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Selection for employment is decided on the basis of qualifications, merit, and business need.

## About Kira Learning.com

## Company Overview
- **One-liner**: Kira Learning is an AI-native K-12 operating system that unifies instruction, assessment, intervention, and curriculum creation into one end-to-end platform, replacing the fragmented tool stack schools traditionally rely on.
- **Entity Type**: Private (Venture-backed; Series A)
- **Headquarters**: Palo Alto, California, United States (offices also in San Francisco and New York City)
- **Founded**: 2022
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Education Technology (K-12)
- **Target customers**: K-12 school districts, schools, and teachers (B2B, primarily Enterprise/Government)
- **Mission statement**: “To harness transformative AI technologies to make world-class teaching and learning accessible to everyone.”

## Products & Services
- **Kira Platform (AI-powered Learning OS)**: An integrated system that replaces the typical K-12 edtech stack. It includes:
  - **Lesson Studio & Course Studio**: Generate full, standards-aligned courses and lessons in minutes.
  - **Assessment & Mastery**: Continuous mastery tracking with automated grading and feedback (e.g., QuickGrader for essay scoring).
  - **Intervention & MTSS**: Identify gaps and automate targeted support within instruction.
  - **Multilingual & Special Populations**: Adapt instruction for ELL, IEP, and diverse learners without lowering expectations.
  - **Career & Workforce Pathways**: Modern CTE and AI pathways for high school students.
  - **Flexible Learning Models**: Support for virtual, hybrid, and credit recovery programs.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: **Total Funding** – $22.5M raised across three rounds (Pre-Seed $1.5M, Seed $6M, Series A $15M). Annual Revenue estimated at ~$1M (private company data point).
- **Notable Investors/Partners**: New Enterprise Associates (NEA), Andrew Ng’s AI Fund (lead investors in all rounds)
- **Growth Signals**: Headcount grew 89.8% YoY to ~59 employees; expanding beyond original CS focus to all subjects; working with leading districts across the US; actively hiring across product, engineering, sales, and operations roles (15+ open positions).

## Competitive Advantages
- **End-to-end unification**: Unlike point AI assistants, Kira replaces the entire teaching/learning tech stack, reducing tool sprawl and operational overhead.
- **Built-in differentiation at scale**: Lessons and assessments automatically adapt for diverse learners (IEP, ELL, interventions) without requiring teachers to recreate materials.
- **Compliant by design**: FERPA and COPPA compliant; student data remains under district control; teacher review and control over all content.
- **Interoperability**: Works alongside existing LMSs (Clever, ClassLink) and district infrastructure, allowing gradual adoption or full replacement.

## Strategic Focus
- Scale adoption across K-12 districts, moving beyond early CS niche to all subjects and grade levels.
- Deepen AI capabilities for personalized learning and automate administrative burden.
- Build out enterprise sales motion and partner ecosystem to drive district-wide deployments.
- Continue headcount growth in engineering, AI/ML, product, and go-to-market teams.

## Why Work Here
- **Culture**: Described as a team of “designers, engineers, educators, and operators” who are “builders at heart” with a relentless focus on quality and impact. Strong emphasis on moving fast and executing with excellence.
- **Hybrid/Office**: Offices in San Francisco and New York City. Some roles (e.g., VP of Operations) are listed as on-site in the Bay Area. Likely flexible/hybrid for other positions.
- **Growth Stage**: Rapidly growing startup backed by top-tier VCs (NEA, AI Fund) with significant headcount expansion. Opportunity to shape early processes and product direction.
- **Reviews**: 4.1/5.0 on LinkedIn (41 reviews); culture rated 4.1, career opportunity rated 4.3 – indicating strong satisfaction with growth and mission.
- **Perks**: Not explicitly listed, but typical early-stage startup perks (equity, healthcare, flexible time off) can be inferred from job descriptions.

## Sources
1. [kira-learning.com](https://www.kira-learning.com/)
2. [kira-learning.com/about](https://www.kira-learning.com/about)
3. [linkedin.com/company/kira-learning](https://www.linkedin.com/company/kira-learning)
4. [support.kira-learning.com](https://support.kira-learning.com/en/articles/13825241-what-s-kira)
5. [jobs.lever.co/kira-learning.com](https://jobs.lever.co/kira-learning.com/b8f8a5a6-6b4d-4529-9adf-9c680d378f67)

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