---
title: 'Customer Success Manager at Kodex'
canonical: 'https://feeny.ai/job/customer-success-manager-kodex-united-states-7zgak9hhtfqz'
type: 'job'
last_seen: '2026-09-05'
---

# Customer Success Manager at Kodex

- **Company:** Kodex
- **Location:** United States
- **Compensation:** $120k–$155k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/kodex/6e7af97a-f741-43eb-8d12-25ddfbf0c1cb

## Job description

## About the company

Kodex revolutionizes how organizations handle sensitive subpoenas and data requests from law enforcement and government agencies. Founded by a former FBI agent and backed by leading investors including Andreessen Horowitz, Y Combinator, Peak XV and Thiel Capital, Kodex has become the industry standard for secure data exchange. Our platform supports over 15,000 government agencies in 190 countries and is trusted by industry leaders like Coinbase, Stripe, and AT&T.

By transforming a traditionally complex and manual process into a streamlined digital workflow, Kodex helps organizations strengthen compliance, enhance security, and reduce operational costs by millions each year. We bridge the gap between companies and authorized requestors, ensuring that sensitive data is handled with uncompromising security, transparency, and efficiency.

## The Role

Kodex is seeking an experienced Customer Success Manager (CSM) to drive retention, renewals, customer satisfaction, and growth across a portfolio of high-impact clients. You'll be the primary point of contact from the moment a deal closes — leading onboarding, managing implementation, and ensuring long-term success in partnership with Sales, Business Operations, and Engineering.

As the fourth member of our Customer Success team, you'll take full ownership of your accounts while also helping expand and refine the foundational systems that drive CS at scale — including playbooks, processes, and tooling. This is a high-ownership role that combines technical acumen, strategic thinking, and hands-on relationship management. You'll shape the customer journey and help build the operating model as we grow.

This is a U.S.-based remote role with working hours aligned to Pacific Time (PST).

## Key Responsibilities

- Strategy & Goal Development: Drive the post-sales experience from adoption to renewal in close partnership with Sales and Business Operations. Own account planning, success tracking, and team alignment.
- Implementation & Planning: Set post-sale requirements and onboarding plans to ensure a seamless, high-impact launch experience.
- Customer Relationship Management: Build and nurture relationships across accounts to drive value and deepen trust.
- Issue Management: Triage, resolve, and track customer-reported issues — escalating to Engineering when needed and ensuring clear, timely communication back to the customer.
- Customer Advocacy: Champion customer needs within the product roadmap. Influence prioritization and ensure CS feedback loops are part of product development.
- Creativity & Scale: Use data and customer insights to design engagement strategies that scale across accounts and lifecycle stages.
- CS Process & Tooling: Help design and improve internal workflows, tooling, and external-facing programs like onboarding, QBRs, and feedback capture.
- Team Collaboration: Partner cross-functionally with Sales, Product, and Engineering to accomplish Customer Success priorities.

## What You Bring

- 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management
- Experience managing high-ARR, high-touch customers with real strategic complexity
- Proven track record of delivering customer and business outcomes in innovative ways
- Customer-centric mindset and enough technical fluency to hold your own during implementations and product deep-dives
- Excellent executive-level communication and presentation skills — able to translate clearly and hold a QBR-caliber conversation
- Strong organizational skills and comfort working in a fast-paced, ambiguous startup environment
- Comfort working in fast-paced, ambiguous environments with shifting priorities
- Comfortable working core Pacific Time hours

## Nice to have

- HubSpot experience
- Background in a regulated industry — fintech, legaltech, healthtech, or govtech
- Series A / B / early-stage SaaS experience where you built CS process from scratch
- Founding CSM or first-few-CSM patterns on your resume
- Consulting background

## Benefits

- Remote-first within the U.S.
- Annual offsites in exciting locations. Past trips include Seattle, Miami, Nashville, and San Francisco
- Competitive salary and meaningful equity
- Unlimited PTO + 14 company holidays
- 12 weeks of fully paid parental leave, with a flexible return-to-work policy
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan
- Dynamic Environment: Work on impactful, high-priority matters with opportunities for professional growth.

## Equal Employment Opportunities at the Company

Kodex is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Kodex believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

## About Kodex

## Company Overview
- **One-liner**: Kodex provides a centralized, secure platform for companies to manage and respond to law enforcement data requests, replacing faxes and emails with verified, encrypted workflows.
- **Entity Type**: Private (Series A, $41.2M total funding)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2020
- **Founders**: Matt Donahue (CEO/Co-founder), Danny Mendoza (CTO/Co-founder), Brian Donahue (Co-founder & Head of Operations, Threat Intelligence)

## Core Business
- Primary industry: Law enforcement data request management / Trust & Safety compliance software
- Target customers: B2B – enterprises in crypto, financial services, telecom, and other sectors that receive legal data requests; also serves 15K+ government agencies worldwide
- Mission: Create the first secure standard for law enforcement data requests, moving critical data exchanges from insecure channels to a verified, encrypted platform that protects compliance obligations and user privacy.

## Products & Services
- **Kodex Portal (Intake)**: Configurable intake forms, agent verification, threat actor detection, automatic triage & assignment, and interactive law enforcement guides.
- **Kodex Portal (Review & Delivery)**: End-to-end encrypted workflow, internal collaborative workspace, NDO (Non-Disclosure Order) workflows, automated data production via API, and automated reimbursements.
- **Kodex Portal (Intelligence)**: One-click transparency reporting, internal productivity reports, and structured data exports for insights.
- **Enterprise Capabilities**: Language translations for law enforcement, SSO/user permissions, SOC2, GDPR, PCI compliance.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding $41.2M (Series A $21.2M, October 2025; earlier rounds including a $10M seed round led by Andreessen Horowitz in November 2023)
- **Notable Investors/Partners**: Andreessen Horowitz (lead investor); trusted by 15K+ government agencies and leading companies in crypto, financial, telecom
- **Growth Signals**: Headcount grew 84.1% YoY (56 employees, up from ~19); operates in 5 countries (US, Australia, UK, Brazil, Ireland); LinkedIn followers grew 100.4% YoY to 6,011; 4 active job postings with 300% monthly increase in postings

## Competitive Advantages
- **Proprietary verification system**: Stops thousands of fake law enforcement requests, ensuring only legitimate requestors get data.
- **End-to-end encrypted workflows**: Replaces insecure fax/email with a secure, auditable portal.
- **Compliance-first design**: Built for SOC2, GDPR, PCI; automates transparency reporting and audit preparation.
- **Network effects**: 15K+ government agencies already use the platform, creating a standardized ecosystem.

## Strategic Focus
- Expand the ecosystem to set a global standard for law enforcement response with the highest levels of data protection.
- Continue building integrations and automated data production capabilities (via API).
- Grow enterprise customer base in crypto, financial, and telecom verticals.
- Deepen government relations (teams in US, UK, Brazil, Australia).

## Why Work Here
- **Culture**: Emphasis on security, compliance, and impact – “moving critical data exchanges from faxes and emails to a verified, encrypted platform that keeps bad actors away from our data, and off the streets.”
- **Remote/Hybrid**: Multiple roles listed as remote (ML Engineer, Software Engineer, Engineering Manager, Product Manager, Customer Success Manager). The company appears to support remote work with a distributed team across 5 countries.
- **Growth**: Fast-growing startup (84% headcount growth YoY) with significant funding from top-tier investors; employees have backgrounds at Uber, Deloitte, Palantir, Airbnb, Dell, and Ironclad.
- **Tech Stack**: Building ML models for threat detection, APIs, integrations, and secure infrastructure – strong engineering culture with product and engineering leadership.

## Sources
1. [kodexglobal.com](https://www.kodexglobal.com/)
2. [kodexglobal.com/about-us](https://www.kodexglobal.com/about-us)
3. [linkedin.com/company/thekodex](https://www.linkedin.com/company/thekodex)
4. [builtin.com/company/kodex-kodexglobalcom/jobs](https://builtin.com/company/kodex-kodexglobalcom/jobs)
5. [jobs.ashbyhq.com/kodex](https://jobs.ashbyhq.com/kodex)

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