--- title: 'Customer Success Manager - L2 at Street Group' canonical: 'https://feeny.ai/job/customer-success-manager-l2-street-group-manchester-64jdnj1ds2j1' type: 'job' last_seen: '2026-09-08' --- # Customer Success Manager - L2 at Street Group - **Company:** Street Group - **Location:** Manchester - **Compensation:** £30k–£36k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-17 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.ashbyhq.com/streetgroup/87874743-75cc-432c-98c1-13bc2d35e61e ## Job description 📍Manchester (Hybrid, up to 2 days WFH) 💰 £30k-£36k, dependent on experience (OTE up to £42k) Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology. If you join us, you’ll be helping to improve the property industry for everyone. As a Customer Success Manager you’ll be ensuring our customers are getting the most out of our award-winning prospecting tool, Spectre. You’re a real self-starter, a great communicator, and a confident and talented problem-solver, who isn’t afraid of going above and beyond for our customers. This is a fast-paced role where no two days are ever the same - on any given day, you could be running a strategy call, working a retention, spotting an upsell opportunity, or providing best practice guidance. You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features. If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in! A bit about you… - You have a background in Customer Success or Retentions, with real experience retaining customers and handling objections - You're a motivated self-starter who works well independently and is excited by the opportunity to help scale a business during a high-growth phase - You're highly organised with exceptional attention to detail - You are passionate about providing an exceptional customer experience and building lasting relationships - You have excellent written and verbal communication skills (fluency in written and spoken English) - You're tech-savvy and genuinely open to picking up new tools and systems quickly, from our CRM to AI-assisted workflows - we care more about your curiosity and adaptability than which specific tools you've used before Here's what you can expect to be working on as an L2 Customer Success Manager at Street Group - Supporting our clients to achieve great results with Spectre; from proactively ensuring existing clients are getting the most out of the system through strategy calls, quarterly business reviews, and training sessions - Proactively identifying accounts at risk and working retention conversations and objection handling to keep customers on board - Implementing creative solutions to proactively resolve potential issues for customers before they escalate - Identifying and acting on upsell and cross-sell opportunities with existing clients - Visiting clients face-to-face to build genuine relationships and get a first-hand view of their business - Providing exceptional technical support via phone and email to Spectre clients - Ensuring feedback flows from Customer Success to the relevant business and product teams - Collaborating with the sales and tech team members to design and implement new product features that reflect the voice of our customers Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application! WHO ARE STREET GROUP? We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone. Our products form a powerful duo, working harmoniously together to transform an agent’s job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK. Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.0. He’d seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre https://spectre.uk.com/ is now our multi award-winning, instruction generation tool, generating an average return on investment for them of over 3000%. WHY JOIN STREET GROUP? 🏠 Hybrid-working - you can work from home 2 days per week 🏖️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!) 💪 Joining a culture that supports your development and encourages growth 📚 £500 yearly L&D budget for your career development 🎂 Your birthday on us - we pay, you stay away 🙋 ‘Give something back’ - 2 paid days volunteering on us 👶 Enhanced maternity, paternity & adoption pay 🧠 Mental health & well-being support via Health Assured 🧘 Regular well-being initiatives 🚂 Public transport season ticket loans 🌷 Paid menopause leave 🌞 Holiday buying scheme 🚀 Joining a new team in an exciting business with huge ambition 👥 Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day 👩🏿‍💻 A chance to work on cutting-edge technology 🐶 Comfortable, relaxed office space - office dogs welcome! 🍻 Fully stocked fridge and beers (or an alternative) on us every Friday afternoon 🎊 Company and team off-sites, events and happy hours 🚴 Cycle to work scheme 🚗 Electric car salary sacrifice scheme 🌍 Feel good about sustainability - we're a climate-positive company! ## SALARY £30,000 - £36,000 dependent on experience (OTE up to £42,000). However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know. We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified. ## INTERVIEW PROCESS 3 stages = Introductory call with one of our Talent team > In-person interview with our Head of CS and Senior CSM > Final interview with our Head of Operations and Senior CSM. We want to make our interviews as inclusive as possible, so if you need any adjustments made or if there's anything you think we should be aware of during the interview process, please do let us know. A note on using AI in your job application As a fast-moving and rapidly evolving tech company, we embrace the advantages of AI and encourage its use throughout our application process. However, our goal is to get to know and hire the authentic you - your skills, experience, and values. We don’t want to hire an AI-generated version of you. We consider AI to be a valuable tool, not something that should overshadow you as an individual. How we use AI in the hiring process Candidate experience is really important to us, and our Talent team use AI notetakers during interviews so they can focus purely on their conversation with you. All hiring decisions are made by humans - not AI. Let us know if you have any questions! ## About Street Group ## Company Overview - **One-liner**: Street Group builds revolutionary property software, including a CRM and marketing platform, to modernize estate agency operations in the UK. - **Entity Type**: Private (Venture-backed; last round: £4.2M Series Unknown in Nov 2024) - **Headquarters**: Manchester, England, United Kingdom - **Founded**: 2015 - **Founders**: Heather Staff (Co-Founder) and other co-founders (names not publicly listed) ## Core Business - **Primary industry/industries**: Real Estate Technology (PropTech), SaaS - **Target customers**: B2B – UK estate agents and property professionals (SMB to enterprise agencies) - **Mission or purpose statement**: “We’re laser focused on improving the property industry for everyone by elevating Agents through world-class technology.” [streetgroup.co.uk](https://www.streetgroup.co.uk/) ## Products & Services - **[Street.co.uk CRM](https://www.streetgroup.co.uk/)**: A cloud-based customer relationship management platform designed for estate agents to manage leads, properties, and transactions. Includes tools for market domination, productivity, and business operations. - **[Spectre](https://www.streetgroup.co.uk/)**: An all-in-one marketing platform covering direct mail, social media, property reports, and email marketing – integrated with Street CRM to streamline agent marketing efforts. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Annual revenue estimated between $5M and $25M (LinkedIn data); total funding raised: $4.2M. - **Notable Investors/Partners**: Lead investor: Praetura Ventures (2024 round). Other investors not disclosed. Key partners include industry award bodies and technology providers. - **Growth Signals**: - Headcount grew 24.1% year-over-year to 160 employees (LinkedIn, mid-2025). - 7 active job openings across product, engineering, customer success, and onboarding. - Award wins in 2024: Best Large Supplier (Gold) at EA Masters, Supplier of the Year at ESTAs, and Supplier of the Year (Technology) at The Negotiator Awards. [uk.linkedin.com](https://uk.linkedin.com/company/streetgroup-co-uk) - Employee base spans 9+ nationalities; 40% of leadership roles held by women. ## Competitive Advantages - **Integrated product suite**: Street.co.uk CRM and Spectre marketing are built to work together seamlessly, offering agents a single platform for sales and marketing – a strong moat against point solutions. - **Recognition and trust**: Multiple industry “Supplier of the Year” awards signal deep credibility within the UK estate agency market. - **Culture and talent attraction**: High employee ratings (4.8/5 on LinkedIn), strong learning budget, and hybrid/flexible work model help attract top tech and commercial talent. ## Strategic Focus - **Current priorities**: Deepen product integration and expand market share among UK estate agents. Continued investment in AI and machine learning (e.g., Lead Machine Learning Engineer on the team). Scaling the commercial and customer success teams to support growth. - **Direction**: Strengthen position as the definitive operating system for UK estate agencies, with an emphasis on data-driven insights and user experience. ## Why Work Here - **Culture highlights**: High employee satisfaction (4.8/5 on LinkedIn), “Employer of the Year (Bronze) 2023” by The Negotiator, and a strong DEI focus (40% women in leadership, paid menopause leave, menopause policy). - **Remote/hybrid policy**: Hybrid working – up to 3 days per week from home, with a dog-friendly office in Manchester. [streetgroup.co.uk/life-at-street-group](https://www.streetgroup.co.uk/life-at-street-group) - **Notable perks**: - £500 annual learning & development budget. - £1,000 holiday bonus after first year, then every 3 years. - Enhanced parental leave (3 months fully paid maternity, 3 weeks fully paid paternity). - Electric car salary sacrifice scheme, cycle-to-work scheme. - 24 days annual leave + birthday off, holiday buying scheme. - Mental health and wellbeing support via Health Assured. - Paid team socials (£35/quarter per person) and fully stocked drinks fridge. - **Engineering culture**: Emphasis on modern product development, data and AI. Technical team makes up ~25% of staff (57 people). Hiring for Senior Product Manager (AI & PropTech), Senior UX Designer, and Senior Product Designer. ## Sources 1. [streetgroup.co.uk](https://www.streetgroup.co.uk/) 2. [uk.linkedin.com (Street Group)](https://uk.linkedin.com/company/streetgroup-co-uk) 3. [streetgroup.co.uk/life-at-street-group](https://www.streetgroup.co.uk/life-at-street-group) 4. [streetgroup.co.uk/hiring-process](https://www.streetgroup.co.uk/hiring-process) 5. [streetgroup.co.uk/vacancies](https://www.streetgroup.co.uk/vacancies) ## Other roles at Street Group - [Revenue Operations Manager](https://feeny.ai/job/revenue-operations-manager-street-group-manchester-tpk4nkqn2f6n) — Manchester - [Presales Consultant](https://feeny.ai/job/presales-consultant-street-group-manchester-nrmxkf5qnsdg) — Manchester - [Business Development Manager – Street](https://feeny.ai/job/business-development-manager-street-street-group-manchester-3wcw5ww9pkg7) — Manchester - [Business Development Manager – Spectre](https://feeny.ai/job/business-development-manager-spectre-street-group-manchester-fpxnj02gqndk) — Manchester - [Senior Product Manager - SaaS](https://feeny.ai/job/senior-product-manager-saas-street-group-manchester-xz352v83tsc5) — Manchester - [Product Lead - SaaS - Partner Platform](https://feeny.ai/job/product-lead-saas-partner-platform-street-group-manchester-ae6q78r334q1) — Manchester - [Customer Retention Specialist](https://feeny.ai/job/customer-retention-specialist-street-group-manchester-rxfke2hs703q) — Manchester - [Lead Product Designer](https://feeny.ai/job/lead-product-designer-street-group-manchester-q7gmgp69v12p) — Manchester - [Senior Software Engineer - L5](https://feeny.ai/job/senior-software-engineer-l5-street-group-manchester-xvztzy51aw4n) — Manchester - [Lead Product Designer - L6 (AEX)](https://feeny.ai/job/lead-product-designer-l6-aex-street-group-manchester-yak8whwtad57) — Manchester