---
title: 'Customer Success Manager at LogRocket'
canonical: 'https://feeny.ai/job/customer-success-manager-logrocket-boston-v614ze9ej3a9'
type: 'job'
last_seen: '2026-10-16'
---

# Customer Success Manager at LogRocket

- **Company:** LogRocket
- **Location:** Boston, MA
- **Compensation:** $105k–$175k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.lever.co/logrocket/c7acca26-e20c-4d4b-bf7b-470ab6c2a58f

## Job description

## About LogRocket

Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 3,000 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that.

Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding, and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.

## Qualifications

- 1-2+ years experience in product management and/or data analytics role
- Experience with customer support, technical customer support, or solution engineering desired
- Experience in building and/or supporting customer retention, churn, and upsells
- Ability to work with key champions, build relationships and uncover potential areas of expansion
- Self-learner and self-starter, able to become a product expert and customer advocate
- Strong organizational skills and detail-oriented skills needed
- Excellent written and verbal skills (you will be leading calls with Executives and other key stakeholders)
- Demonstrated ability to communicate both technical and business concepts
- Drive long-term customer adoption through scalable onboarding with multiple departments and use cases
- Proven track record of managing successful cross-functional programs that drive customer success
- Ability to work cross-departmentally with internal teams such as sales, product, and support
- Technology industry experience preferred
- Love for start-ups is a must!

## Responsibilities

- Customer Success Managers own the relationship, adoption and success for a book of customers, from onboarding through to renewal
- Consult with customers to understand their business, product, and application goals and confirm value delivery/ROI
- You’ll help define strategy to deliver maximum value through the LogRocket platform and partnership
- You’ll be responsible for successfully onboarding new customers focused on their time to value for their priorities, projects and use cases
- The CSM is responsible for being multi-threaded across teams and executives, executed through regular emails, informal weekly calls, monthly health-checks, QBRs & Executive Business Reviews
- The CSM proactively monitors and takes action to ensure broad team feature usage, positive health scores, and demonstrated value, to achieve high retention rates, and strong customer revenue growth
- CSMs keep account plans to white-space and uncover upsell opportunities in their accounts. For assigned customers, CSM also collaborate with LogRocket Account Managers to extend the use of LogRocket to new teams and applications to increase ARR.
- CSMs are the bridge and liaison between customer, product and support to ensure customer tickets and feature requests are managed, communicated, and closed out appropriately
- You’ll be responsible for proactively managing retention and upsell pipeline and forecasts to exceed quarterly goals, keeping internal CRM platforms up to date

## Benefits & Perks

- Extensive health, dental, vision benefits, 401k and commuter benefits
- Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
- Three months of fully-paid parental leave to any employee welcoming a child into their home
- 401k and commuter benefits
- Generous stock options - we all get to own a piece of what we’re building
- Regular team outings and activities (from boat rides to paintball, we’ll try anything!)
- Flexible working hours and location
- Monthly employee gifts
- For those in the office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)

Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles.

LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

LogRocket will consider sponsoring visas for applicants in the US that need work authorization.

## About LogRocket

## Company Overview
- **One-liner**: LogRocket provides session replay, product analytics, and error tracking so engineering and product teams can diagnose and improve user experiences across web and mobile apps.
- **Entity Type**: Private – Series C ($55M total funding)
- **Headquarters**: Boston, Massachusetts, United States (with an office in New York City)
- **Founded**: 2016
- **Founders**: Not publicly available

## Core Business
- Primary industry: Software Development / Frontend Monitoring & Analytics
- Target customers: B2B – engineering and product teams at mid-market to enterprise companies (3,000+ customers)
- Mission or purpose: Build the best possible frontend monitoring solutions to help teams create ideal product experiences (paraphrased from [builtin.com](https://builtin.com/company/logrocket))

## Products & Services
- **Session Replay**: Captures every user interaction (DOM playback, console/network logs, errors) to replay exactly what users experienced.
- **Product Analytics**: Build conversion funnels, path analysis, and timeseries to understand user behavior.
- **Error Tracking**: Aggregates errors, network failures, and crashes, prioritized by AI.
- **UX Analytics**: Visualizes user experience at individual and aggregate levels.
- **Frontend Performance Monitoring**: Correlates performance with user experience impact, including dashboards.
- **Galileo AI**: AI engine that proactively surfaces issues, analyzes severity, and delivers reproduction steps.
- **Mobile capture**: SDK support for mobile apps (iOS/Android).
- **Integrations**: Connects with popular tech stacks for end-to-end visibility.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding of $55M – Seed ($4M, 2017, led by Matrix), Series A ($11M, 2019), Series B ($15M, 2019), Series C ($25M, 2022) all led by Battery Ventures (Series A-C) plus Delta-v Capital in Series C. Also a $1M Grant in 2016. (Source: [LinkedIn](https://id.linkedin.com/company/logrocket))
- **Revenue**: Estimated annual revenue of $11.1M (per [LinkedIn](https://id.linkedin.com/company/logrocket) – use with caution)
- **Notable Investors/Partners**: Matrix Partners, Battery Ventures, Delta-v Capital
- **Growth Signals**: Headcount reported as 394 employees on LinkedIn (though a -22.7% YoY decline of 130 people) while company careers page states “110+ Employees” (possibly older). Over 3.5 billion sessions captured and 3,000+ customers. Hybrid-first policy with flexible remote/office.

## Competitive Advantages
- **AI-powered issue detection**: Galileo proactively identifies UX and technical issues across all sessions, providing reproduction steps – reducing manual effort.
- **Combined session replay + analytics + error tracking**: One platform that integrates qualitative and quantitative data, eliminating the need for multiple tools.
- **Low-friction setup**: Install via NPM or script tag, works with any language/framework, and offers SDKs for specific technologies.
- **Strong investor backing**: Tier‑1 VCs (Battery, Matrix) provide financial stability and strategic support.

## Strategic Focus
- **AI leadership**: Continuing to invest in Galileo to surface actionable insights automatically.
- **Product expansion**: Deepening product analytics and UX analytics capabilities to compete with dedicated analytics tools.
- **Customer growth**: Targeting enterprise customers (3,000+ already) with improved integrations and mobile support.

## Why Work Here
- **Work model**: Hybrid-first – most roles can be fully remote; employees in Boston/NYC have flexible in‑office time. Offices in Downtown Crossing (Boston) and NYC. (Source: [builtin.com](https://builtin.com/company/logrocket))
- **Compensation & equity**: Stock options for full‑time employees; 401(k) via Guideline.
- **Benefits**: Health, dental, vision coverage; unlimited PTO; fully paid parental leave; annual learning & development stipend.
- **Culture**: Focus on craftsmanship, diverse backgrounds, and community building. Perks include free catered lunches three days a week, unlimited snacks, cold brew, and virtual team events.
- **Engineering environment**: Developer Relations team, strong emphasis on open-source SDKs and integrations. (Source: [careers page](https://logrocket.com/careers))

## Sources
1. [logrocket.com](https://logrocket.com/) – Product overview, features (Session Replay, Product Analytics, Error Tracking, Galileo AI)
2. [careers page](https://logrocket.com/careers) – Perks (stock options, PTO, parental leave, learning stipend, catered lunches), team size, customer count
3. [builtin.com](https://builtin.com/company/logrocket) – Hybrid policy, HQ, equity info, mission paraphrased
4. [LinkedIn](https://id.linkedin.com/company/logrocket) – Funding rounds, revenue estimate, headcount, year founded, office locations
5. [jobs.lever.co](https://jobs.lever.co/logrocket) – Current open roles (Engineering, Developer Relations, etc.)

## Other roles at LogRocket

- [Relationship Marketing Intern](https://feeny.ai/job/relationship-marketing-intern-logrocket-boston-fbwss82mq43m) — Boston, MA
- [Sr. Software Engineer](https://feeny.ai/job/sr-software-engineer-logrocket-boston-anm24f67f8tf) — Boston, MA
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-logrocket-boston-6sbkz2fvpqvm) — Boston, MA
- [Lead Software Engineer](https://feeny.ai/job/lead-software-engineer-logrocket-boston-efr8c1vb9xty) — Boston, MA
- [Developer Relations](https://feeny.ai/job/developer-relations-logrocket-boston-vj2c3ekf696x) — Boston, MA
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-logrocket-boston-acvvczn31q9x) — Boston, MA
- [Director of Growth](https://feeny.ai/job/director-of-growth-logrocket-boston-w3fw6rc5ezk9) — Boston, MA
- [Talent Network](https://feeny.ai/job/talent-network-logrocket-us-or-boston-mj04x6x0ep5v) — US OR Boston, MA
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-payoneer-united-states-e4yyqv9y56pn) — United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-corridor-san-francisco-x88ycp2cbj4w) — San Francisco, CA