---
title: 'Customer Success Manager (Low Touch) at Field Nation'
canonical: 'https://feeny.ai/job/customer-success-manager-low-touch-field-nation-dhaka-gw7gp12qh4pg'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager (Low Touch) at Field Nation

- **Company:** Field Nation
- **Location:** Dhaka, Bangladesh
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/fieldnation/b18a7188-473a-48dd-8d9d-9a54513fc6fd

## Job description

Who we are: Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.

Why is this role important to Field Nation? At Field Nation, our Customer Success Managers are more than account managers — they are Trusted Advisors who earn the right to be the partner buyers call before they make a decision. Operating through three lenses — Trusted Advisor, Success Engineer, and Value Manager — the CSM role sits at the intersection of relationship, technical mastery, and commercial impact. In a world where AI handles what is repeatable, our CSMs own what requires judgment, trust, and relationship. Using AI as a co-pilot — including Claude, Gemini, internal platform data AI tools, and other available resources — our CSMs amplify their impact across a scaled portfolio, catching risk earlier, building stronger cases for value, and showing up to every buyer conversation better prepared than ever before. As a Customer Success Manager, you’ll drive retention, adoption, and growth by building buyer relationships that make Field Nation indispensable — and by becoming the kind of partner your buyers can’t imagine operating without. This position is located in Dhaka, BD and reports to the Manager, Customer Success.

What you'll get to do: As a Trusted Advisor:

- Earn trusted advisor status with your buyers by building genuine, insight-driven relationships — becoming the partner they call before they make a decision, not after an issue has compounded.
- Develop a deep understanding of each buyer’s business model, operational pressures, and definition of success — and use that context to bring recommendations, not just responses.
- Build buyer relationships that enable the proactive sharing of platform best practices, the surfacing of emerging needs, and early identification of risk before it escalates.

As a Success Engineer:

- Maintain practitioner-level knowledge of the Field Nation platform, including features, workflow configurations, and how buyers’ field service operations actually work in practice.
- Deliver customized training and enablement aligned to buyer personas, industry, and company size.
- Use internal platform data AI tools, Claude, and other AI tools to monitor account health, detect adoption gaps, and surface where buyers are leaving value on the table — then translate those signals into practical recommendations.

As a Value Manager:

- Connect platform usage to measurable business outcomes by tracking buyer KPIs like fix rates, efficiency, and SLA compliance.
- Deliver consistent, value-driven touchpoints (including QBRs and solution discussions) that focus on clear objectives rather than just feature tours.
- Proactively identify and qualify expansion opportunities by anchoring them to documented evidence of realized value.

Operations and Advocacy:

- Proactively manage your book of business by leveraging health signals and AI tools to prioritize at-risk accounts.
- Drive buyer initiatives and projects from conception to completion with clear, individual ownership.
- Act as a buyer advocate by channeling feedback through VOC processes and representing Customer Success in cross-functional initiatives.

You might be a good fit if you have:

- 1+ years of experience in Customer Success or equivalent history building customer relationships with a focus on increasing satisfaction, adoption, and retention.
- A Trusted Advisor mindset — the ability to earn buyer trust through credibility, reliability, and genuine understanding of their business, not just the product.
- An AI-forward approach: comfort using AI tools — including internal platform data AI tools, Claude, and others — as daily co-pilots for account research, insight generation, outreach, and meeting preparation.
- Proven problem-solving skills and strong ability to prioritize effectively in a fast-paced environment.
- Strong verbal and written communication skills.
- Proven ability to deliver measurable results tied to buyer KPIs and business outcomes.
- Ability to dive into technical discovery independently when necessary, and knows when to engage internal resources to best serve buyer needs.

Position Type/Expected Hours of Work:

- This is a full-time, hybrid position, We come into the office on Mondays & Tuesdays.
- Shift: 9 hours/day – 5 days per week (Mon-Fri)
- Working hours generally range from 8pm-5am (can vary due to daylight savings in the U.S.)

Office Location:

- Uttara, Dhaka, Bangladesh (Hybrid)

Salary Range:

- BDT 1,00,000-1,50,000 (Monthly)

Why we think you'll love it here: At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience.

1. Compensation & Financial Rewards

Because hard work should feel like winning.

- Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win!
- Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!).
- Referral Bonus – Incentives for successful employee referrals.
- Gratuity – Honoring your long-term dedication
- Leave Encashment – Opportunity to encash unused annual leave balance at year-end.

1. Health & Wellness

Your body, mind, and family matter.

- Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children).
- Gym Membership – Stay fit, active, and energized.

1. Daily Operations & Office Perks

- Complimentary Lunch / Dinner – Because good work needs good food.
- Unlimited Tea & Coffee – Keep the energy flowing.
- Transportation – Helping you get to work hassle-free.
- Mobile Data Allowance – Allowances to ensure connectivity.

1. Professional Development

- Career Development Budget – Dedicated funds for professional learning and growth.

1. Culture, Events & Time Off

Fostering work-life balance and strong team connections.

-

- Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key.
- Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge.
- Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together.
- Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces.
- Leave Benefits:
- Paid Time Off  – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine.
- Hajj/Umrah Leave
- Maternity Leave
- Paternity Leave

Why Field Nation? At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 & 2022. We look to hire extraordinary people and provide them with extraordinary benefits.

## About Field Nation

## Company Overview
- **One-liner**: Field Nation is an on-site talent marketplace that connects businesses with vetted, independent IT field service technicians across North America.
- **Entity Type**: Private
- **Headquarters**: Minneapolis, Minnesota, United States
- **Founded**: 2008
- **Founders**: Mynul Khan (Founder & CEO)

## Core Business
- **Primary industries**: IT field service management, on-demand labor marketplace, gig economy / contingent workforce technology
- **Target customers**: B2B – field service companies, IT service providers, enterprises managing multi-site hardware and infrastructure (e.g., POS, networking, telecom). Also B2C/B2B2C for independent technicians seeking flexible work.
- **Mission or purpose statement**: “Breaking down the barriers to work to unleash new possibilities for all” – from their careers page, they describe their mission as helping the service delivery industry “do great work.”

## Products & Services
- **Field Nation Marketplace Platform**: Cloud-based SaaS platform that matches work orders to vetted independent technicians, with tools for dispatching, scheduling, real-time communication, approvals, and secure payments.
- **SmartMatch & Provider Match Experience**: Proprietary skills engine and ranking algorithm that identifies and prioritizes technicians based on relevant work experience and completed work orders.
- **Provider Success Score**: Predictive quality signal that aggregates data from completed work orders to help companies identify high-performing technicians.
- **Advanced Auto Dispatch**: Configurable rules engine for automatic work assignment based on pre-defined tiers and criteria.
- **MarketSmart™ Insights**: Data and analytics tool that aggregates pricing and coverage data from millions of work orders to help sales and operations teams be more competitive.
- **Mobile Apps (iOS & Android)**: Technician-facing app with in-app messaging, counter-offers, schedule/task management, TripLog mileage tracking, and payment tools (Direct Deposit, Zelle®, PayPal).
- **Integration & API Ecosystem**: Integrations with common field service management systems, customer service platforms, ERPs, and third-party APIs.
- **Managed Services / Platform Partners**: Includes managed recruitment support, long-term project staffing via EOR, Platform Management Partners, and 24/7/365 support.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual revenue ~$180M; Total funding $30.2M (per LinkedIn company data)
- **Headcount**: 1,435 employees (+13.3% YoY, +273 people), distributed across 18 countries including US, Bangladesh, Canada, Brunei, and North Macedonia
- **Scale**: 7,000+ field service companies and 425,000+ sites serviced across the U.S. and Canada; 1M+ work orders completed annually; 98% success rate
- **Notable Investors/Partners**: Not publicly disclosed; the company has completed 1 prior funding round. Historically, they acquired Field Solutions (backed by SGE) and partnered with HIS to create a large AV installer network.

## Competitive Advantages
- **Large, vetted labor pool**: Extensive network of independent technicians covering 20+ service types, giving companies geographic flexibility and on-demand scalability.
- **Proprietary matching & quality algorithms**: Provider Success Score and Skills Engine reduce the risk of bad hires and improve match accuracy.
- **Data network effects**: MarketSmart Insights aggregate millions of work orders, enhancing pricing and coverage intelligence that competitors cannot easily replicate.
- **Integrated end-to-end workflow**: From dispatch to payment, the platform provides visibility, control, and compliance (including insurance coverage – General Liability, Professional Liability, OAI).
- **Strong brand and category leadership**: Field Nation is described as “#1 labor marketplace for IT field service,” with long-standing market presence since 2008.

## Strategic Focus
- **Technology modernization**: Transitioning from a PHP/MySQL backend to Node.js microservices exposed via REST APIs, running on AWS with Docker and Kubernetes orchestration.
- **Expanding gig-based field service adoption**: Encouraging companies to supplement full-time technicians with vetted on-demand labor through the marketplace.
- **Scaling platform capabilities**: Investing in automation (Auto Dispatch), predictive analytics (Provider Success Score), and more robust integrations.
- **Two-continent operational presence**: Growing and supporting a distributed workforce across the U.S. and Bangladesh, with a focus on high-performance culture and career mobility.

## Why Work Here
- **Culture & values**: Emphasizes curiosity, collaboration, mutual development, and a “high-performance culture” where employees are empowered to solve complex problems.
- **Hybrid & flexible work**: Minneapolis office plus a flexible hybrid model (e.g., 2 days in-office / 3 days remote in Dhaka). The U.S. team similarly operates in a flexible, hybrid way with designated “Field Weeks” for team retreats.
- **Benefits**: Unlimited PTO + paid vacation bonus, summer/winter team retreats, quarterly team outing budgets, occasional gifts, maternity/paternity leave, and whole-person benefits.
- **Engineering environment**: Fast-paced, collaborative engineering culture; modern stack (React, React Native, Redux, Node.js, PHP, MySQL, AWS, Docker, Kubernetes); opportunities to work on products supporting the gig economy.
- **Career development**: “Career defining moments” and a strong internal emphasis on growth; talent acquisition process is designed to be transparent and supportive.

## Sources
1. [fieldnation.com — Careers](https://fieldnation.com/careers)
2. [linkedin.com — Field Nation company profile](https://linkedin.com/company/field-nation)
3. [fieldnation.com — Our Story](https://fieldnation.com/our-story)
4. [fieldnation.com — Core Platform Capabilities](https://fieldnation.com/llm-info)
5. [jobs.lever.co — Field Nation Software Engineer job posting](https://jobs.lever.co/fieldnation/6a0bb6af-674c-4691-9976-f591d2b81642)

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- [Onboarding Specialist](https://feeny.ai/job/onboarding-specialist-field-nation-minnesota-yt5bqw1ya54d) — Minnesota
- [Marketplace Onboarding Coordinator](https://feeny.ai/job/marketplace-onboarding-coordinator-field-nation-dhaka-8hh1phq1h5dw) — Dhaka, Bangladesh
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