--- title: 'Customer Success Manager at Lyrebird Health' canonical: 'https://feeny.ai/job/customer-success-manager-lyrebird-health-melbourne-szjbagq8vbdr' type: 'job' last_seen: '2026-09-11' --- # Customer Success Manager at Lyrebird Health - **Company:** Lyrebird Health - **Location:** Melbourne, Australia - **Work type:** hybrid - **Posted:** 2026-06-05 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.lever.co/lyrebirdhealth/8c54fdcc-0a6c-4217-97dc-fae51f4dc8df ## Job description ## The Role The GP market is moving fast, and the CSMs who build relationships at this scale will shape how deeply Lyrebird embeds into the clinical workflows that matter most. As Customer Success Manager for SMB, you'll own a portfolio of small-to-mid-sized practices and clinics from onboarding through to renewal and expansion. This is a high-volume, high-impact role: the kind where your ability to spot patterns across accounts and act quickly is what separates a thriving portfolio from a churning one. You're energised by breadth, not just depth. You can hold 50 accounts with the same care you'd give five, because you've built the systems and habits that let you operate at scale without dropping the ball. You're commercially minded and genuinely curious about how clinicians work, and you find it natural to move between coaching a practice manager on adoption and making the case for an expansion to a clinic owner. You don't wait to be told where the risk is. You find it first. ## About Us Every day in Australia, 10 people die from preventable medical errors, not from incurable diseases, but from misdiagnosis, missed information, and clinicians making decisions under impossible pressure. At the centre of that failure is a doctor spending 40% of their day on paperwork instead of patients. Lyrebird is fixing that. We turn real clinical conversations into accurate notes, automatically. Thousands of clinicians across multiple disciplines use Lyrebird every day in environments where accuracy, safety, and time matter deeply. We're Series A-backed, growing fast across Melbourne, the UK, and Asia, and there's a finite window right now to own the GP market and build everything else on top of it. ## What you'll do - Own a high-volume portfolio of SMB healthcare accounts from activation through renewal, ensuring every practice realises measurable value from Lyrebird. - Drive adoption at speed by identifying usage gaps early and intervening with the right resource, conversation, or escalation before risk becomes churn. - Lead renewal and expansion conversations independently, including upsell into larger seat counts or additional products, without needing internal support to close. - Build relationships with practice owners, managers, and clinical leads who become genuine advocates and accelerate adoption within their networks. - Analyse usage data across your portfolio to surface trends, prioritise your time, and translate insights into a clear commercial action plan. - Represent the voice of your customers internally, working with product and implementation to resolve issues quickly and surface patterns that inform the roadmap. - Contribute to the SMB success playbook, building repeatable processes and resources that raise the standard across the function. ## What you'll bring - A track record of managing a high-volume B2B customer portfolio with accountability for retention and growth, not just satisfaction. - The commercial rigour to assess account health, prioritise across a large book, and drive renewals and expansions to close. - Strong instincts for adoption and behaviour change: you understand what makes customers actually use a product, and you know how to move them when they don't. - The communication skills to build trust quickly with time-poor clinicians and practice owners, and the directness to have honest conversations when things aren't working. ## Nice to have - Experience working with GP practices, primary care, or allied health settings. - Familiarity with onboarding workflows or working closely with implementation teams. - Prior experience at a high-growth startup where processes were still being built. - Exposure to healthcare procurement or the specific pressures of small clinical practices. The CSM who joins this team won't just manage a portfolio. They'll be the reason hundreds of clinicians reclaim time with their patients and stay in a system that desperately needs them. That's the work, and it's worth doing with urgency and care. We're building a team that reflects the diversity of the people who benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we strongly encourage you to apply, even if you don't meet every requirement. ## About Lyrebird Health ## Company Overview - **One-liner**: Lyrebird Health is an AI-powered medical scribe that automates clinical documentation by listening to consultations and generating notes, referrals, and care plans, allowing clinicians to spend more time with patients. - **Entity Type**: Private (Series A) - **Headquarters**: Melbourne, Victoria, Australia - **Founded**: 2023 - **Founders**: Kai Van Lieshout (Co-Founder & CEO) ## Core Business - **Primary industry**: Healthcare Technology / AI-powered clinical documentation - **Target customers**: B2B – General Practitioners, Specialists, and Allied Health professionals in Australia (and expanding to UK) - **Mission**: "Automate all non patient facing work so that doctors can spend more time with patients and less time on paperwork." ## Products & Services - **Lyrebird AI Medical Scribe**: A SaaS platform that listens in real-time during consultations (via desktop or mobile), generates SOAP notes, referrals, certificates, and care plans. Integrates deeply with Australian EMRs (Best Practice, Genie/Gentu) and supports one-click transfer. Handles complex workflows like CCMPs, MHTPs, Centrelink and NDIS forms. Secure by design with bank-level encryption, onshore Australian data storage, and no AI training on patient data. ## Market Standing - **Valuation**: Not disclosed - **Total Funding**: USD 8.04M (as of July 2025) - Pre-Seed (Sep 2023): USD 120K led by Startmate - Series A (Jul 2025): USD 7.8M led by Octopus Ventures and Five V Capital - **Notable Investors/Partners**: Startmate, Octopus Ventures, Five V Capital - **Growth Signals**: 82.2% YoY headcount growth (69 employees, up from ~37). Distributed across 5 countries (Australia, UK, Switzerland, Philippines, Malaysia). 8 active job postings. Strong LinkedIn following growth (+127.5% YoY to 10,879). Expanding into UK market with dedicated Head of UK Customer Delivery. ## Competitive Advantages - **Deep EMR integration**: Works directly inside Best Practice, Genie, and Gentu – the most common Australian systems – enabling one-click note transfer. - **Regulatory trust**: TGA compliant, aligned with Australian Privacy Principles, HIPAA, and GDPR. Data residency in Australia, bank-level encryption, and explicit policy against training AI on customer data. - **Complex workflow automation**: Automates entire administrative burden beyond note-taking – including referrals, care plans, and government forms (CCMP, MHTP, NDIS, WorkCover, Centrelink). - **Accent and multilingual support**: Designed to handle varied accents, speech patterns, and multilingual consultations. ## Strategic Focus - **Current priorities**: Expand UK presence (hiring Head of UK Customer Delivery), deepen enterprise integrations, scale sales and customer success teams, and build out the platform to cover the full clinical administrative workflow. - **Direction**: Becoming the "most integrated clinical AI platform" for the whole of care, automating all non-clinical busywork for clinicians. ## Why Work Here - **Culture**: The careers page emphasizes a "high-performance culture" defined by pace, ownership, and urgency. Values include "play to win," "raise the bar," and "1+1=100" impact. The team is described as innovative, collaborative, and mission-driven to support healthcare workers. - **Remote/Hybrid**: Remote-first across multiple countries. Current roles are listed as "Remote — United Kingdom" or located in Melbourne, Australia. Distributed workforce spans 5 countries. - **Engineering & Product**: Strong technical stack (Python, React, Docker, Kubernetes, TypeScript, Snowflake, Databricks, Salesforce, HubSpot, Stripe). 26% of employees are in technical roles. Engineers are encouraged to solve hard problems in healthcare AI. - **Growth trajectory**: 82% YoY headcount growth, a recent Series A, and a clear path to scaling – attractive for those seeking rapid career growth. - **Impact**: Directly improving patient care by reducing clinician burnout and administrative burden – a meaningful mission that resonates with many job seekers. ## Sources 1. [jobs.lever.co/lyrebirdhealth](https://jobs.lever.co/lyrebirdhealth) 2. [lyrebirdhealth.com/us/careers](https://www.lyrebirdhealth.com/us/careers) 3. [linkedin.com/company/lyrebirdhealth](https://linkedin.com/company/lyrebirdhealth) 4. [cbinsights.com/company/lyrebird-health](https://www.cbinsights.com/company/lyrebird-health) 5. [lyrebirdhealth.com/au](https://www.lyrebirdhealth.com/au) ## Other roles at Lyrebird Health - [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-lyrebird-health-melbourne-sp6ajy004vd5) — Melbourne, Australia - [Account Executive](https://feeny.ai/job/account-executive-lyrebird-health-richmond-c5vzq7wdtyzn) — Richmond, VA - [Software Engineer - Product](https://feeny.ai/job/software-engineer-product-lyrebird-health-melbourne-qy5sg3kx5dwg) — Melbourne, Australia - [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-lyrebird-health-melbourne-rn6873j7417d) — Melbourne, Australia - [Product Engineering Manager](https://feeny.ai/job/product-engineering-manager-lyrebird-health-melbourne-zz89xztjtxz4) — Melbourne, Australia - [Head of UK Customer Delivery](https://feeny.ai/job/head-of-uk-customer-delivery-lyrebird-health-united-kingdom-pcd9z885bgs5) — United Kingdom - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-tenable-inc-massachusetts-76826jpr3c36) — Massachusetts, United States / Columbia, MD - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-exiger-toronto-kjkfmg0fk7k6) — Toronto, Canada / Vancouver British Columbia, Canada - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-bvnk-london-acq3jxqn84hw) — London, United Kingdom - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-auctor-new-york-t8dj42h25k55) — New York, NY