--- title: 'Customer Success Manager (m/f/d) at DataGuard' canonical: 'https://feeny.ai/job/customer-success-manager-m-f-d-dataguard-munich-fjnydatj1xrk' type: 'job' last_seen: '2026-09-09' --- # Customer Success Manager (m/f/d) at DataGuard - **Company:** DataGuard - **Location:** Munich, Germany - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-03-25 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/dataguard/d597658e-18f6-4b12-8acc-c443289ae19f ## Job description ## YOUR JOB Are you ready to excite customers and create real value? Do you love building close relationships and ensuring that customers make the most of our product's full potential? Do you want to promote long-term satisfaction and success? Then join the team and make a difference! ## WE PROTECT THE PEOPLE BEHIND THE DATA We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With around 200 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks. ## WHAT YOU'LL BE DOING - You manage your own portfolio of medium-sized business customers and ensure they fully leverage the value of our solution - You build strong, long-term relationships, conduct product demos, and support customers in using our product optimally - You work closely with decision-makers or company founders, understand their priorities, and take proactive action to help them achieve their goals - You steer customers through the lifecycle and drive expansion and retention in your portfolio - You identify challenges early, lead solution-oriented discussions, and ensure long-term customer satisfaction - You analyze customer behavior and derive concrete actions to maximize their success with our solution - You foster engagement with and among customers, collect valuable success stories, and share best practices - You collaborate closely with teams such as Marketing, Sales, Product Development, and Tech Support to ensure a seamless customer experience ## WHAT YOU'LL GET IN RETURN - The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world. - Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs. - Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market. - Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget. - Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward. THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD - Strong communication skills with a passion for product demos and meetings - Proactive, independent work style with a strong team spirit and excellent prioritization skills - Interest in compliance & security – we’ll teach you everything you need to know - Experience with software products and their development is a plus - Enthusiasm for a dynamic, fast-paced environment with continuous growth and development - Fluent German (C2) and English skills, both written and spoken, are required LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS: No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you! ## #LI-DNI ## About DataGuard ## Company Overview - **One-liner**: DataGuard provides an AI-powered all-in-one platform and expert services to help organizations manage security and compliance risks and fast-track certifications. - **Entity Type**: Private (Series B) - **Headquarters**: Munich, Germany - **Founded**: 2018 - **Founders**: Thomas Regier and Kivanç Semen ## Core Business - **Primary industry/industries**: Security and Compliance Software (RegTech / GRC) - **Target customers**: B2B, primarily SMEs and corporates (4,000+ customers globally) - **Mission or purpose statement**: "We protect the people behind the data." ## Products & Services - **DataGuard Platform**: An all-in-one, AI-powered platform that automates security and compliance tasks, including risk management, control monitoring, and evidence collection. It helps organizations achieve certifications (e.g., ISO 27001) and comply with regulations (e.g., GDPR, NIS2, EU AI Act) up to 75% faster. - **Expert Services**: In-house certified security and compliance experts available for on-demand advisory, helping customers navigate complex frameworks and certifications. - **Frameworks Supported**: GDPR, ISO 27001, TISAX®, NIS2, EU AI Act. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total funding of €81 million (Series A & B combined) [dataguard.com](https://www.dataguard.com/careers/). - **Notable Investors/Partners**: Not explicitly named in provided sources, but the company has raised Series A (2020) and Series B (2022) funding. - **Growth Signals**: - Trusted by 4,000+ customers across 50+ countries. - Team has grown to 250+ members. - Offices in Munich, Berlin, London, Vienna, and Stockholm. - Claims to help customers achieve certification and compliance 75% faster. ## Competitive Advantages - **AI-Powered Automation**: The platform automates up to 40% of compliance tasks, reducing manual effort and cost. - **Experts-in-the-Loop**: Combines AI automation with access to a team of certified security and compliance experts, offering a hybrid approach that competitors may not match. - **All-in-One Platform**: Unifies risk management, compliance, and certification management into a single control hub, reducing tool sprawl. - **Proven Track Record**: 100% success rate in helping customers achieve certifications. ## Strategic Focus - **AI-First Innovation**: Deepening AI capabilities to further automate compliance workflows and risk management. - **European Expansion**: Growing presence across key European markets with offices in five countries. - **Product Development**: Accelerating platform development to address new regulations (e.g., EU AI Act, NIS2) and evolving security threats. ## Why Work Here - **Culture**: Described as a "value-driven company" with a clear mission. The team includes over 35 nationalities, indicating a diverse and international environment. - **Growth & Impact**: A fast-growing company (Series B, 250+ employees) where employees can have a direct impact on a product used by 4,000+ customers. - **Work Environment**: Offices in Munich, Berlin, London, Vienna, and Stockholm. The company highlights "8 office dogs" as a perk, suggesting a pet-friendly and relaxed atmosphere. - **Engineering Culture**: An "AI-first mindset" is central to the product strategy, with dedicated leadership roles like Vice President AI Productivity Increase & Systems, signaling a strong focus on innovation in engineering. ## Sources 1. [dataguard.com](https://www.dataguard.com/about-us) 2. [dataguard.com](https://www.dataguard.com/careers/) 3. [dataguard.com](https://www.dataguard.com/) 4. 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