---
title: 'Customer Success Manager (m/f/d) at Sereact'
canonical: 'https://feeny.ai/job/customer-success-manager-m-f-d-sereact-stuttgart-79fwcerm6w1b'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Success Manager (m/f/d) at Sereact

- **Company:** Sereact
- **Location:** Stuttgart, Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/sereact/69e73c9d-ae5e-4b8a-a18b-b417c12c487b/application

**Skills:** Intralogistics, Automation, Robotics, Industrial tech, Engineering background

> Own and grow strategic customer relationships for AI-powered robotics solutions, driving value realization, retention, and expansion across key industry sectors. This hands-on role combines account management with commercial growth in a fast-scaling environment.

## Job description

Who We Are: We build the intelligence that lets robots sense, reason, and act in the real world—moving beyond the lab and into everyday industrial settings like warehouses and factories. Our technology closes the automation gaps that traditional systems can’t solve. We are on a mission to redefine how physical work gets done, and we’re looking for curious, bold thinkers to help shape the future of robotics with us. Overview: We are hiring one of our first Customer Success Manager to own and grow Sereact’s most important customer relationships. You will ensure customers get successful value generation of our AI-powered robotics solutions, drive measurable customer outcomes, and unlock expansion opportunities across Fashion, General Merchandise, E-Grocery, and 3PL customers. This is a hands-on, high-impact role combining strategic account management, customer success, and commercial growth in a fast-scaling AI robotics company.

Willingness to travel: up to 50% Your Responsibilities:

- Own strategic customer relationships end-to-end: onboarding, adoption, retention, and expansion
- Act as trusted advisor to operational and executive stakeholders
- Drive customer value realization and ROI through strategic account management
- Identify and close expansion opportunities (new sites, higher throughput, additional licenses), and renewals
- Develop tailored go-to-market and account growth strategies, including QBRs and EBRs
- Partner with Product, Engineering, and Operations to translate customer needs into roadmap input
- Help build the foundation, processes, and playbooks for Customer Success at Sereact

Qualifications: Education and Experience

- Strong understanding of intralogistics, automation, robotics, or industrial tech
- Experience managing and growing enterprise or strategic accounts
- Background in a scale-up or fast-growing environment
- Proven ability to drive commercial expansion and customer outcomes
- High technical affinity; engineering background a plus
- Excellent communication and stakeholder management skills
- Fluent in English (other languages are a plus)

Why Join:

- One of the first hires in a critical customer-facing function
- High ownership and direct impact on revenue and retention
- Work at the intersection of AI, robotics, and real-world operations
- Competitive compensation, and growth opportunities

Our interview plan:

- Application
- Take‑home assignment: You’ll work on a short, role‑relevant task with clear instructions and a deadline.
- Cultural fit interview (40 min): A conversation about how you work, what motivates you, and what you’re looking for. Expect CV highlights, your “why,” and time for your questions.
- Technical fit interview (45 min): A deeper dive into your skills and problem‑solving approach for this role.
- On‑site visit: Meet the team in our office and collaborate on a real challenge similar to the work you’d do here. You’ll also meet a founder; we aim to give you a clear feel for the role and environment.

What We Offer:

- Wellpass (gym membership
- A motivated team and an open corporate culture
- Flexible work schedule: Remote or hybrid from the Stuttgart area - design your own working day.
- Company car: An exclusive mobility offer that accompanies you everywhere.
- Shape the future: Work for a market leader in AI solutions and actively contribute to the further development of our industry.
- Attractive remuneration: A competitive salary plus attractive bonus options.
- Career opportunities: Be part of a dynamic scale-up with clear development prospects in a growing industry.

## About Sereact

## Company Overview
- **One-liner**: Sereact provides an embodied AI software layer that enables autonomous robotic picking, sorting, and inspection in industrial warehousing and logistics.
- **Entity Type**: Private (Series B – $110M raised in May 2026)
- **Headquarters**: Stuttgart, Germany (with additional offices in Mason, Ohio, USA and Boston, Massachusetts, USA)
- **Founded**: 2021
- **Founders**: Not publicly listed (the company was founded by a team of engineers from the University of Stuttgart / ARENA2036 ecosystem)

## Core Business
- **Primary industry**: Industrial robotics / AI software for logistics and supply chain
- **Target customers**: B2B – 3PLs, e‑commerce fulfillment centers, manufacturing, and retail enterprises
- **Mission**: “Bridging the gap between artificial intelligence and physical execution” – building the foundational software layer for the next era of industrial robotics.

## Products & Services
- **Cortex (VLAM – Vision Language Action Model)**: The core AI brain that enables zero-shot adaptation across standard 6‑axis and humanoid robot arms. Handles picking, placing, sorting, and inspection without retraining or tuning.
- **Robotic Picking**: Autonomous pick‑and‑place with 98% first‑attempt success and peak speeds >650 UPH.
- **Putwall Automation**: Batch picking and sortation for high‑throughput fulfillment.
- **Return Handling**: Automated inspection, sorting, and routing of returned items.
- **Embodied AI for Humanoids**: Dexterity module for changing tasks and mixed‑SKU environments.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric – Total Funding**: $140.78M (including $110M Series B led by Headline, closed ~May 2026)
- **Notable Investors/Partners**: Headline (lead Series B); customers include Daimler Truck, Material Bank, Ludwig Meister
- **Growth Signals**:
  - 50+ deployments across five continents
  - 500M+ real production picks processed
  - 99.9% uptime in live environments
  - 1 robot replaces 3–4.5 FTE, saving customers up to €111,000/month
  - Expansion into US market (offices in Ohio and Boston)

## Competitive Advantages
- **Zero‑shot adaptability**: No retraining or retooling required when SKU mix changes – works out of the box on new items.
- **Production‑proven VLAM**: Trained on millions of real‑world picks; works in brownfield sites, not just lab conditions.
- **High reliability**: 98% first‑attempt pick success, >99% uptime, minimal human intervention (1 intervention per ~53,000 picks).
- **Platform agnostic**: Supports standard 6‑axis and humanoid robot architectures.

## Strategic Focus
- Scale deployments globally, especially in the US and Europe.
- Continue advancing the Vision Language Action Model to handle increasingly complex manipulation tasks (e.g., humanoid dexterity).
- Deepen partnerships with major logistics and manufacturing players.
- Grow engineering and research teams to accelerate product development.

## Why Work Here
- **Culture**: Fast‑paced, collaborative, with a strong emphasis on ownership and end‑to‑end project responsibility. Described as “uncharted territories” – ideal for engineers who want to push boundaries.
- **Flexibility**: Flexible working hours and remote/hybrid options (specific policy not detailed, but “flexible working” is listed as a standard benefit).
- **Perks**: Wellpass (wellness/fitness membership), regular team events, and a modern office in Stuttgart’s ARENA2036 innovation hub.
- **Engineering focus**: Work on cutting‑edge embodied AI, computer vision, and robotics – from research to deployment. Steep learning curve and visible impact.
- **Global exposure**: Opportunities to work across European and US teams.

## Sources
1. [sereact.ai – Homepage](https://sereact.ai/)
2. [sereact.ai – About](https://sereact.ai/about)
3. [sereact.ai – Careers](https://sereact.ai/careers)
4. [jobs.ashbyhq.com – Sereact Job Board](https://jobs.ashbyhq.com/sereact)
5. [cbinsights.com – Sereact Company Profile](https://www.cbinsights.com/company/sereact)

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