---
title: 'Customer Success Manager (m/f/d) at SimScale'
canonical: 'https://feeny.ai/job/customer-success-manager-m-f-d-simscale-north-america-europe-nr4t904yv0nr'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager (m/f/d) at SimScale

- **Company:** SimScale
- **Location:** North America / Europe
- **Work type:** remote
- **Posted:** 2026-03-06
- **Last confirmed live:** 2026-09-11
- **Apply:** https://www.simscale.com/jobs/8429490002?gh_jid=8429490002

## Job description

## About SimScale

SimScale is the world's first cloud-based, AI-native engineering simulation platform. CFD, FEA, thermal and electromagnetics run together in a single browser-based environment, supported by Engineering AI that guides simulation setup, Physics AI that returns validated predictions in seconds, and agentic workflows that execute multi-step simulation pipelines at any scale.

The conviction behind the platform is straightforward: every engineer should be free to explore thousands of design options, test them instantly and decide with confidence, not only the specialists who have traditionally held the CAE tools. Founded in Munich in 2012 by five engineers, SimScale is trusted today by more than 800,000 engineers worldwide, at companies including Johnson & Johnson, Mitsubishi, Magna, Toshiba, Bühler, AECOM and Zaha Hadid Architects.

## The role

As a Customer Success Manager you own the lifetime value of a book of SimScale accounts: Commercial and High Potential customers, including some enterprise-sized names, from onboarding through renewal and expansion. You carry a renewal and expansion number, and you own it through to signature.

## Why this role matters

The contribution of this role is crucial to SimScale's success. Every renewal protected and every expansion landed shows up directly in the company's growth, and the relationships you build determine how deeply simulation takes hold inside each customer's engineering organisation.

This is also a role with room to shape things. Alongside owning your book, you will have the opportunity to help shape and continuously optimise how Customer Success works at SimScale: the customer journey, the playbooks, the segmentation and the tooling, in an international environment with a great deal of opportunity in it.

## What you will own

- Your book, end-to-end. A portfolio of Commercial and High Potential accounts through the full journey: onboarding, adoption, mid-term engagement, Business Reviews, renewal and expansion.
- A commercial number you own through to signature. Build and manage your renewal and expansion pipeline, run opportunity management through the pipeline, negotiate contract adjustments and pricing, and close.
- Account growth plan strategy. For every account that matters, define where the value sits today, where the next team, site or use case is, and what needs to happen to get there.
- Expansion campaigns on your key accounts, targeted, multi-touch plays into specific engineering teams and use cases, designed together with Marketing and run to a plan.
- Programme management of the work that unlocks growth: benchmarks, pilots and technical evaluations, coordinated across the customer's engineers and ours, to a clear timeline.
- Organic and referral-led growth. Champion networks, internal referrals, and the word-of-mouth that travels between engineering teams inside a large company.
- Business Reviews customers value attending, anchored on ROI and realised value.
- Customer health. Identify retention risk early, define the mitigation plan and execute it, and decide which pivotal accounts to concentrate on for retention or expansion.
- A segmented delivery model. Tech-touch and agentic CS motions so every account in the long tail gets a genuinely good experience at scale; high-touch attention where ARR level and growth potential justify it.
- Adoption of Engineering AI / Physics AI across your book, the newest and most strategic part of our platform.

Who you will work with

SimScale is a collaborative environment, and this role sits right in the middle of it. You will have colleagues around you whose work is closely tied to your success:

- Marketing partners with you on expansion campaigns, lifecycle and nurture programmes and content, extending your reach across every user in your book. You bring the account insight; they bring the campaign machinery.
- Support shares a live view of account health with you, so signals from the customer reach you early and you can act on them together.
- Application Engineering and Solution Engineering bring the technical depth behind benchmarks, pilots and evaluations, so customers see results quickly.
- Product and Engineering take your Voice of Customer input into the roadmap, and give you the context to speak credibly about what is coming.
- Sales hands over new customers with full context, and partners with you on the largest opportunities.

## What we expect from you

- 4+ years customer-facing in high-growth SaaS, carrying a number. We are deliberately open on job title: Customer Success Manager, Account Manager, Account Executive, Sales Representative, Client Partner, Technical Account Manager. What matters is that you have personally owned renewals and/or expansion and closed them.
- Pipeline and opportunity management. You can build, forecast and work a pipeline in a CRM, and your forecast is one people rely on.
- Negotiation and closing experience. You have handled commercial terms, contract adjustments, pricing conversations and procurement, and you are comfortable asking for the order.
- Customer cohort management. You have run a substantial book of accounts, and you can tier it, prioritise it and cover it well.
- Project and programme management. You can drive a pilot, benchmark or rollout to a timeline across teams that do not report to you.
- A proven track record of sales and of growing customer accounts: expansion you can point to and explain how you created.
- Credible engineering / CAE domain footing, enough to hold a real conversation with a simulation engineer and with their VP.
- AI-native ways of working. You already use AI daily for productivity (call preparation, summarisation, research, CRM insight) and you are keen to push further. It is how the team works.
- CRM discipline (Salesforce or HubSpot).

## Nice to have

- Experience running a tiered / segmented touch model, including automation and AI-assisted or agentic CS workflows.
- German or another European language.
- A hands-on CFD / FEA / thermal background.
- Experience cross-selling an AI layer onto a core subscription, or running retention and expansion campaigns together with a marketing team.

Location: EMEA (CET) or US (EST / CST). Munich-based or remote.

Diversity, Equity and Inclusion at SimScale: At SimScale, we look beyond borders and hire great talent from all parts of the world. With our team consisting of people from various backgrounds, we truly embrace diversity and encourage everyone to be themselves. We are unified by curiosity, dedication and our team spirit! As an equal opportunity employer, we acknowledge that our employees have different aspirations and career goals, and therefore are committed to create a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. A copy of SimScale's full recruiting guideline can be made available on request. Kindly let us know how you would like to be addressed and whether you have specific requirements for the interview.

## About SimScale

## Company Overview
- **One-liner**: SimScale provides a cloud-native, AI-powered engineering simulation platform that enables engineers to perform multiphysics simulations (fluid, thermal, structural, electromagnetic) entirely in a web browser.
- **Entity Type**: Private (SaaS, venture-backed; specific funding stage not disclosed in available sources)
- **Headquarters**: Munich, Germany (with remote team members globally and a US presence)
- **Founded**: 2012
- **Founders**: David Heiny, Vincenz Dölle, Johannes Probst, Alex Fischer, Anatol Dammer

## Core Business
- **Primary industry**: Engineering simulation / Computer-Aided Engineering (CAE) software
- **Target customers**: Engineering teams in enterprises, SMBs, and individual engineers (B2B and B2G); used across industries such as automotive, aerospace, energy, consumer products, and architecture.
- **Mission**: “To democratize simulation” – make high-fidelity engineering simulation technically and economically accessible to every engineer, anywhere, at any scale, in the cloud.

## Products & Services
- **SimScale Platform**: A cloud-based SaaS application that integrates multiphysics solvers (CFD, FEA, thermal, electromagnetics) with Engineering AI and Physics AI capabilities. Users can run simulations without installing software, collaborate in real time, and access a shared community of models. Subscription-based pricing.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company).
- **Key Metric**: Total funding amount not disclosed in available sources; company reports over 130 employees (LinkedIn shows ~149 as of 2026) and a global user base of “hundreds of thousands.”
- **Notable Investors / Partners**: Not publicly listed in search results.
- **Growth Signals**: Active hiring – 31 open positions as of mid-2026, with a monthly increase of +29.2% and a yearly increase of +3000% in job postings. Company describes itself as “the world’s first production-ready SaaS application for engineering simulation” and is moving toward “agentic engineering” with AI-native features.

## Competitive Advantages
- **Cloud-native architecture**: No installation required; runs entirely in a browser, lowering barriers to entry for simulation.
- **AI integration**: Combines Engineering AI and Physics AI with traditional solvers for faster design exploration.
- **First-mover in SaaS simulation**: Pioneered the shift from complex, expensive desktop applications to an accessible, subscription-based cloud platform.
- **Strong community and ecosystem**: Educational hub, collaborative community, and real-time support from engineers across time zones.

## Strategic Focus
- **Democratization of simulation**: Continue to make simulation accessible to engineers globally.
- **AI-native development**: Deepen integration of artificial intelligence to accelerate simulation workflows and enable “agentic engineering.”
- **Scale platform capabilities**: Expand multiphysics solver coverage and enterprise features for larger deployments.

## Why Work Here
- **Remote-first culture**: Embrace “mobile working” with flexible hours; headquarters in Munich but team members work from around the world (remote, hybrid, or in-office options). Over 35 nationalities and 45+ languages spoken.
- **Culture & values**: Emphasis on diversity, equity, and inclusion; meritocracy where “the best idea wins”; customer-first attitude; team-interest-ahead-of-self mindset.
- **Perks**: Competitive health benefits (dental, vision, health insurance), childcare contributions, retirement plan, discounted gym membership, free snacks/drinks, pet-friendly office, tech talks, social events, job training, and conferences.
- **Growth & development**: Learning and development opportunities, performance bonuses, company equity, generous parental leave, and family medical leave.
- **Hiring process**: Initial Google Meet interview, hiring manager conversation, assessment task, and panel interview – designed to be transparent and fair.

## Sources
1. [simscale.com](https://www.simscale.com/)
2. [simscale.com/about-us](https://www.simscale.com/about-us/)
3. [linkedin.com/company/simscale](https://www.linkedin.com/company/simscale/)
4. [builtin.com/company/simscale](https://builtin.com/company/simscale)
5. [simscale.com/jobs](https://www.simscale.com/jobs/)

## Other roles at SimScale

- [Key Account Manager (m/f/d)](https://feeny.ai/job/key-account-manager-m-f-d-simscale-munich-5x2751001cxc) — Munich, Germany
- [Enterprise Customer Success Manager (m/f/d)](https://feeny.ai/job/enterprise-customer-success-manager-m-f-d-simscale-munich-g9ezb9xfjzjm) — Munich, Germany
- [Principal Governance, Risk and Compliance (GRC) Architect](https://feeny.ai/job/principal-governance-risk-and-compliance-grc-architect-simscale-munich-j7s54nxhk6zg) — Munich, Germany
- [Customer Success Manager (m/f/d)](https://feeny.ai/job/customer-success-manager-m-f-d-sereact-stuttgart-79fwcerm6w1b) — Stuttgart, Germany
- [Customer Success Manager (m/f/d)](https://feeny.ai/job/customer-success-manager-m-f-d-a11-berlin-vpwhv84djgkv) — Berlin, Germany
- [Customer Success Manager (m/f/d)](https://feeny.ai/job/customer-success-manager-m-f-d-dataguard-munich-fjnydatj1xrk) — Munich, Germany