--- title: 'Customer Success Manager - Mexico at Owner.com' canonical: 'https://feeny.ai/job/customer-success-manager-mexico-owner-com-mexico-bw588gydtz8j' type: 'job' last_seen: '2026-09-08' --- # Customer Success Manager - Mexico at Owner.com - **Company:** Owner.com - **Location:** Mexico - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-21 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.ashbyhq.com/owner/526c09ea-9325-4d18-9595-1b084fd8b1b0 ## Job description ## About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. ## Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! ## Why we're looking for you Owner.com http://Owner.com is growing quickly, and we are looking for a proactive and results-driven Associate Customer Success Manager to join our team. In this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. Your primary focus will be on engaging with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks. Through your efforts, you will aim to generate brand ambassadors and uncover expansion opportunities to drive growth. As a key player in the customer experience, you will have the opportunity to influence changes on your direct team and the customer journey by providing valuable feedback to cross-functional teams to shape the future of our product and offerings. Success in this role will be measured by key performance metrics, including revenue retention and customer engagement. This is a remote-first role, open to candidates based in Mexico. ## What we're looking for - We are seeking candidates who bring a proactive mindset, adaptability, curiosity, and strong interpersonal skills to thrive in a fast-paced environment. Specifically, we value individuals who: - Excel in maintaining a high volume of daily calls and meetings while effectively managing their time. - Demonstrate strength in objection handling and deescalating challenging conversations. - Can quickly context-switch to address diverse customer needs with ease. - Are skilled at interpreting and leveraging data to inform customer interactions and guide strategic decisions. - Can leverage strategic thinking and the ability to engage in challenging conversations to influence your customers. - Ability to prioritize a pipeline effectively, ensuring early intervention with accounts at risk of churn. - Are solution-oriented, with a big-picture perspective that drives long-term success. - Possess grit, adaptability, and the ability to navigate ambiguity with confidence. - Confident working with English-speaking customers The impact you'll have - Deliver a world-class customer experience in collaboration with our Launch and Support teams. - Help customers improve ROI through strategic, personalized advice and solutions. - Drive customer retention by reducing churn and enhancing satisfaction. - Play an integral role in refining health metrics and scaling success across our customer base. - Expand Owner.com http://Owner.com’s footprint by uncovering and driving growth opportunities. ## Minimum requirements - 2+ years of experience in a Customer Success or Account Management role. - Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results. - Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase. - A background in B2B2C, ideally within the food/hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team. - A commitment to personal growth and continuous development. - Full fluency in English: reading, writing, and speaking. - Bonus: Experience working in a restaurant, bringing additional perspective to the role. Pay and benefits - The estimated base salary for this role is in the local equivalent of $35,000 - $40,000 USD - Other benefits include comprehensive health coverage, remote-first work environment, unlimited PTO - plus extra fun perks! :triangular_flag_on_post: [https://a.slack-edge.com/production-standard-emoji-assets/16.0/apple-medium/1f6a9@2x.png] Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com http://owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond. Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond. ## About Owner.com ## Company Overview - **One-liner**: Owner.com provides an all-in-one AI-powered platform for independent restaurants to build websites, drive online orders, create branded apps, and automate marketing, acting as a Shopify‑meets‑HubSpot for the food industry. - **Entity Type**: Private (Series C; raised $120M in latest round) - **Headquarters**: San Francisco, California, United States - **Founded**: 2020 - **Founders**: Adam Guild (CEO) and Dean Bloembergen (CTO) ## Core Business - **Primary industry**: Restaurant technology / Food & beverage SaaS - **Target customers**: Independent restaurants and local businesses (B2B, SMB) - **Mission**: To help local businesses succeed online by providing a complete growth system that lets them compete with large corporations. ## Products & Services - **AI‑Powered Website & Branded App**: Custom, commission‑free online ordering for restaurants, including guest management and marketing automation. - **Automated Marketing Platform**: Email and text marketing campaigns driven by AI, designed to increase customer retention and order frequency. - **Customer Relationship Management (CRM)**: Tools to manage customer data, preferences, and loyalty programs. - **Delivery Without Commission**: Owner enables restaurants to accept orders directly without paying third‑party delivery fees. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of **$182.2M** (8 rounds), including a $120M Series C; annual revenue estimated at **$15M** (LinkedIn data) — the company itself describes “tens of millions in revenue.” - **Notable Investors**: Benchmark, Headline, Redpoint; individual investors include Fidji Simo (former Instacart CEO), Dharmesh Shah (HubSpot co‑founder), Jack Altman (Lattice CEO), Alex Bard, and others. - **Growth Signals**: - Headcount grew **109.8% YoY** to **507 employees** (as of mid‑2026). - Global presence across 48 countries, with major hubs in San Francisco, Toronto, Colombia, and Mexico. - Over **100,000+ restaurants** served, processing hundreds of millions of orders. ## Competitive Advantages - **All‑in‑One Platform**: Combines website, app, ordering, marketing, and CRM in a single solution — replacing the need for multiple tools. - **Zero Commission on Orders**: Direct ordering removes third‑party delivery fees, a major pain point for independent restaurants. - **AI‑First Strategy**: Uses artificial intelligence for marketing automation, personalization, and customer insights, differentiating from traditional restaurant tech providers. - **Speed & Ownership Culture**: Emphasizes rapid execution and individual ownership, enabling fast product iteration and customer responsiveness. ## Strategic Focus - **Scale Beyond Restaurants**: Vision to extend the platform to all local business types (e.g., pizzerias, retail, services) after perfecting the restaurant use case. - **Deepen AI Capabilities**: Building AI that “every local business owner will use to succeed” — likely expanding automation, predictive analytics, and natural language interfaces. - **International Expansion**: Growing team globally (48 countries) with remote‑first operations; hiring aggressively in engineering, sales, and customer success. ## Why Work Here - **Culture & Values**: “Build as an Owner,” “Move fast, deliver excellence,” “Obsess over customers,” “Bring good energy,” and “Scale yourself” — reinforced weekly at all‑hands meetings. - **Remote‑First**: Most roles are fully remote, with occasional in‑person collaboration in San Francisco or Toronto sales hub. - **Compensation & Benefits**: - Competitive base salary (e.g., $135k–$150k for People Business Partner role) - Generous pre‑IPO equity package - Comprehensive health, dental, and vision insurance - Unlimited / flexible PTO + extra perks (lifestyle stipend, monthly good‑vibes budget) - **Engineering Culture**: High talent density; teams include alumni from Shopify, HubSpot, DoorDash, ServiceTitan, Stripe, and Rappi. Focus on fast learning (“reading is a superpower”) and data‑driven decisions. - **Growth Trajectory**: Hyper‑growth startup with 68+ open roles across engineering, product, sales, and operations — significant opportunity for career acceleration. ## Sources 1. [owner.com/careers](https://www.owner.com/careers) 2. [owner.com/leadership](https://www.owner.com/leadership) 3. [LinkedIn Company Page – Owner.com](https://www.linkedin.com/company/owner-com) 4. [Lever Job Posting – People Business Partner](https://jobs.lever.co/owner/a1afd527-13b3-4e32-a6d5-515acf5d6bcb) 5. [LinkedIn Jobs Page – Owner.com](https://www.linkedin.com/company/owner-com/jobs) ## Other roles at Owner.com - [Senior Video Editor](https://feeny.ai/job/senior-video-editor-owner-com-san-francisco-x10sfmt2tgae) — San Francisco, CA - [Customer Success Manager - Costa Rica](https://feeny.ai/job/customer-success-manager-costa-rica-owner-com-costa-rica-vsd7yys8dj71) — Costa Rica - [Customer Success Manager - Colombia](https://feeny.ai/job/customer-success-manager-colombia-owner-com-colombia-4navj49kssfs) — Colombia - [Data Platform Engineer](https://feeny.ai/job/data-platform-engineer-owner-com-remote-a3m6twwmta4a) - [Sales Development Representative - Fall/Winter Cohort](https://feeny.ai/job/sales-development-representative-fall-winter-cohort-owner-com-toronto-kk8s5xdgn23p) — Toronto, Canada - [Principal Product Manager, AI Restaurant Experience](https://feeny.ai/job/principal-product-manager-ai-restaurant-experience-owner-com-united-states-or-nsgmxfdbak02) — United States OR, Canada - [Senior Talent Partner, Design](https://feeny.ai/job/senior-talent-partner-design-owner-com-united-states-ezhf43f1nf0k) — United States - [Customer Support Representative (Colombia) - October 6th Start Date](https://feeny.ai/job/customer-support-representative-colombia-october-6th-start-date-owner-com-svg33v532v7x) — Colombia - [Engineering Manager, GTM](https://feeny.ai/job/engineering-manager-gtm-owner-com-united-states-atjgar534esr) — United States - [Staff Database Engineer](https://feeny.ai/job/staff-database-engineer-owner-com-united-states-2efbjh2kfjrx) — United States