---
title: 'Customer Success Manager, Mid Market at BioRender Inc.'
canonical: 'https://feeny.ai/job/customer-success-manager-mid-market-biorender-inc-canada-ybnccgk28p35'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager, Mid Market at BioRender Inc.

- **Company:** BioRender Inc.
- **Location:** Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.gem.com/biorender/am9icG9zdDr3src37DpBeAZAXZnmGRi7

## Job description

At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.

We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life! 🚀

## About the Role

We're looking for an experienced, commercially minded Customer Success Manager who thrives on ownership and autonomy. This is an opportunity to help shape what great customer success looks like while driving retention, expansion, and long-term customer value.

As a Mid-Market Customer Success Manager, you will be accountable for driving renewals, expansion, and customer outcomes while acting as a strategic partner to scientific, operational, and procurement stakeholders.

This role is well suited for someone who thrives in ambiguity and is comfortable working independently.

## What You’ll Be Doing

- Own a Mid-Market book of business while driving renewals, expansion, and long-term customer retention.
- Build trusted relationships with scientific, operational, and procurement stakeholders, positioning BioRender as a strategic partner in research and scientific communication.
- Proactively identify renewal risks and growth opportunities, forecasting outcomes and partnering with Sales on expansion strategy where appropriate.
- Drive customer adoption and value realization by aligning BioRender’s platform to real scientific workflows and institutional needs.
- Surface and execute expansion opportunities through data-informed account planning and ongoing customer discovery.
- Support onboarding and training as needed, with a focus on accelerating time-to-value rather than reactive support.
- Collaborate cross-functionally with Sales, Product, Marketing, and Support to ensure customer needs are met and feedback is shared.

## What You Bring to the Table

- 3–5+ years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
- Demonstrated success owning the full commercial lifecycle of customer relationships, including end-to-end renewals, contract and pricing negotiations, contract execution, and revenue growth through expansion and upsell opportunities.
- Strong ability to engage senior scientific and operational stakeholders and tailor value messaging to diverse audiences.
- Familiarity with Customer Success metrics such as retention, expansion, renewal forecasting, and pipeline contribution.
- Excellent communication, organization, and prioritization skills.
- BSc or Master’s degree in Life Sciences is a plus
- Willingness to travel as needed (up to 20%)

Why join us?

- We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications!
- BioRender is loved by millions: We have a world-class NPS and a community of loyal fans and users in 200+ countries!
- Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies
- We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere.

BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy.

## About BioRender Inc.

## Company Overview
- **One-liner**: BioRender is the world’s first software platform that enables scientists to quickly create and share professional, publication-ready scientific figures and illustrations.
- **Entity Type**: Private (venture-backed; Y Combinator graduate; $17.3M total funding)
- **Headquarters**: Toronto, Ontario, Canada (with a significant presence in the United States)
- **Founded**: 2017
- **Founders**: Shiz Aoki (CEO), Katya Shteyn (CTO), Ryan Marien

## Core Business
- **Primary industry/industries**: Life Sciences, Scientific Communication, Software Development
- **Target customers**: B2B and B2C – researchers at universities, pharmaceutical companies, government labs, and scientific journals; over 4 million scientists globally
- **Mission or purpose statement**: To empower scientists to visually communicate their science, turning ideas, data, and discoveries into clear, trustworthy visuals, and giving researchers time back to focus on their science.

## Products & Services
- **BioRender (SaaS)**: A web-based platform with no download required. It offers a library of over 50,000 scientifically accurate icons and templates from 30+ fields of biology. Users can build figures, graphs, and slides, and the platform now includes AI features that generate editable figures and allow precise edits using natural language. It also supports data graphing (import from Prism, CSV, Excel) and flowchart/protocol generation. The software is used for grants, journal submissions, presentations, and posters.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total Funding – $17.3M (as of latest Series A in April 2023). The company is also reported to be profitable.
- **Notable Investors/Partners**: Y Combinator (lead investor in Seed and Series A rounds). Other investors in earlier rounds include undisclosed angels.
- **Growth Signals**: 199 employees (+16.2% YoY); 50+ active job postings (+78.6% YoY); over 24 million scientific figures created; users in 100+ countries; 500,000+ publication citations; trusted by top research institutions worldwide.

## Competitive Advantages
- **World’s largest library** of editable, scientifically accurate visuals, curated by industry professionals.
- **AI that gets the science right** – built on the library, it can generate and modify figures with contextual understanding of biology.
- **Deep domain expertise** – co-founder Shiz Aoki was a lead medical illustrator for National Geographic, and the team understands the unique challenges of scientific communication.
- **High switching costs** – deeply integrated into researchers’ workflows (figures, grants, publications); over 24M figures created and 500K citations.

## Strategic Focus
- **AI‑powered scientific communication**: Expanding AI features to accelerate figure creation and editing.
- **End‑to‑end workflow**: Integrating data analysis, graphing, figure creation, and presentation building into one platform.
- **Scaling enterprise sales**: Hiring for enterprise product marketing and account executives to serve large pharma and academic institutions.
- **Remote‑first growth**: Continuing to hire across the US and Canada, with a distributed team spanning 5 countries.

## Why Work Here
- **Culture**: Passionate problem‑solvers at the intersection of science and technology; emphasis on science communication and impact.
- **Remote/hybrid policy**: Proudly remote‑first. Teams meet 2–4 times per year for hackathons and quarterly planning. Employees can work from another country for up to three months per year.
- **Perks and benefits**: Comprehensive health and dental (including mental health and HSA), equity ownership (all employees are part‑owners), salary top‑up and baby bonus for growing families, virtual lunch‑and‑learns, games, and happy hours.
- **Engineering culture**: Practical assessments in interviews; focus on skills and career growth; strong technical team (40 in technical roles, 16% of workforce). Average engineer salary ~$120K USD.

## Sources
1. [BioRender About Page](https://www.biorender.com/about)
2. [BioRender Careers Page](https://www.biorender.com/biorender-careers)
3. [BioRender Homepage](https://www.biorender.com/)
4. [LinkedIn Company Profile](https://linkedin.com/company/biorender)
5. [Gem Careers Page](https://jobs.gem.com/biorender)

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