--- title: 'Customer Success Manager - Mid Market at Campminder' canonical: 'https://feeny.ai/job/customer-success-manager-mid-market-campminder-boulder-433amzzeprt1' type: 'job' last_seen: '2026-09-11' --- # Customer Success Manager - Mid Market at Campminder - **Company:** Campminder - **Location:** Boulder, CO - **Work type:** remote - **Posted:** 2026-08-13 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/campminder/jobs/8127026 ## Job description Ideal start timeline: September 2026 Role status: Exempt Compensation: Our target hiring range is $65,000-$100,000 plus participation in our Annual Bonus Program with eligibility for $3,000 bonus. Actual compensation will be commensurate with experience and skills. Campminder’s Flexible Working Location: Our employees have the option to work 100% remotely within the United States in select states where Campminder has established entities or their choice of days at home and at our office in Boulder, Colorado. We host a variety of all-company hybrid meetings and social events. We require anybody working remotely to have a very reliable, high-speed internet connection. We know the best people can choose to work anywhere. Here’s a few reasons why 100+ of them choose Campminder: - With 20+ years experience of serving the industry through its digital transformation, we’re stable, profitable, and have developed a loyal customer base (that continues to grow). - We build software for summer camps, an industry that enables meaningful experiences for kids. - We work on interesting, ambitious projects that create real value for our clients. - We know our team members feel their work has an impact on the organization’s purpose. - At the same time, we are genuinely committed to work/life balance. Our team members feel they have the flexibility to take time off when needed and feel supported in making use of flexible working arrangements. - We invest in emerging technology and cutting-edge leadership and are proud to take an "AI-Enabled" approach in our solutions. - We’ve been listed on Outside Magazine’s 50 Best Places to Work for 8 consecutive years for our values-led culture and employee experience. This role’s mission & overview: As a Mid-Market CSM, you’ll own Campminder’s Mid-Market tier: a tier of roughly 400 accounts where you have room to run business reviews that tie Campminder back to what each program is trying to accomplish. You’ll spot risk before it becomes a churn conversation and represent your camps in cross-functional conversations backed by data. As a Mid-Market CSM on our Customer Success team, you will: - Own the relationship for a Mid-Market portfolio of roughly 125 accounts, post-sale through every renewal. - Track account health and gather feedback from camp leaders so internal teams build the right things for them. - Spot risk before it becomes a churn conversation and execute the playbooks that mitigate sentiment dips, adoption drops, and other churn signals. - Run business reviews and check-ins with camp leaders and connect Campminder’s features back to the goals that matter to their program. - Represent account needs in cross-functional conversations and make the case for product or process changes using data. - Handle account changes as they come up: add-ons, new products, churns, and other system changes related to customer health signals. - Share mid-market insights with the SMB team so lessons from complex, high-touch accounts inform the scaled motions serving smaller ones. - Help execute success campaigns: product adoption, engagement, sentiment outreach. - Support Product Marketing to ensure product launch goals are met for Mid-Market Accounts. We think a successful candidate will bring: - You can take a messy account situation and build a plan for it yourself, then loop in your manager to inform them, not to ask permission. - You can run a business review that ties Campminder’s features back to what a camp is actually trying to accomplish this season, not just a feature tour. - You know how to prioritize across a portfolio of around 125 accounts, going deep with business reviews where it matters most and staying efficient everywhere else. - You read data across a portfolio (usage, sentiment, support history) and reliably spot which accounts need attention before a dip turns into a churn conversation. - You connect what one camp needs to what that might mean for the product or process more broadly, and you can make that case with data. - You’ve been the person other CSMs ask when they’re stuck on an account. - You leverage AI and our Success Tool Stack to work smart, and efficiently. Our Interview Process: - 30 min - Interview with People & Culture - 60 min - Interview with Hiring Manager - 60 min - Panel interview with CSM Team - 30 min - Interview with Chief Client Experience Officer A few of the benefits we are proud to offer: - Robust medical, dental, and vision coverage options with generous employer contributions, plus a $500 employer HSA contribution for HSA-compatible plans - Ability to choose where you work - remotely, in the office, or a mix! - A variety of resources to support mental health and emotional well-being - 12 weeks of 100% paid parental leave for all new parents, including via adoption, surrogacy, and foster care - 401(k) with 4% company matching - Trust-Based (flexible) PTO (and yes, we use it!) - $900/year wellness allowance - Company-paid subscriptions, training, and support for using AI professionally and personally. We have a team dedicated to enabling our AI capabilities for our team members and our customers! We encourage people of all backgrounds to apply: We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ+ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups. Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you're not sure whether you meet our qualifications. We'd love to have the opportunity to consider you! We encourage applications from parents, parents-to-be, and those responsible for the caretaking of others. We offer paid parental leave for birthing and non-birthing parents (including for adoption, surrogacy, and foster care placement) and paid loss leave to recover from miscarriage or stillbirth. The company's HSA and wellness allowance contributions may be used toward childcare, eldercare, adoption fees, and fertility treatments like IVF, among other expenses. ## About Campminder ## Company Overview - **One-liner**: Campminder provides a comprehensive, all-in-one software platform for summer camps to manage online registration, health records, communications, staff, billing, and daily operations. - **Entity Type**: Private (Bootstrapped / Self-funded) - **Headquarters**: Boulder, Colorado, United States - **Founded**: 2001 - **Founders**: Dan Konigsberg (Founder & CEO) ## Core Business - Primary industry/industries: Camp Management Software, Educational Technology, Event Management Software - Target customers: Summer camps (day camps and sleepaway camps) of all sizes, from small camps with 100 campers to large camps with 5,000+ campers; also offers a separate solution for event management (Gazebo). - Mission or purpose statement: To help camps and communities thrive by providing the software tools and support that make a difference in the world of camp. ## Products & Services - **[Campminder Platform]**: A SaaS platform with 20+ camp-specific tools. Core modules include: Camper & Staff Applications, Registration (with quick & multi-sibling options), Health Center & eMar (Electronic Medication Administration), Automated Billing & Credit Card Reconciliation, Daily Activity & Attendance Reports, Communication Hub (Web Photos, eLetters, Texting), Parent Mobile App (Campanion) with Facial Recognition, Group Creation (drag & drop), and integrated Background Checks & Financial Management. Onboarding includes data migration, website integration, and training. - **[Gazebo by Campminder]**: A separate event management and rentals solution for parties and gatherings. ## Market Standing - **Valuation/Market Cap**: Not disclosed (Private company) - **Annual Revenue**: Estimated $10 - $25 million (per CB Insights / LinkedIn data; exact figure not publicly confirmed) - **Key Metric**: Serving "the best camps in the world" with a customer-centric approach for over 22 years. Has accelerated AI-enabled features (e.g., facial recognition, AI Platform team). - **Notable Investors/Partners**: Dan Konigsberg (Founder/CEO), Andrew Saltoun (Chairman), Paul Berliner (President). The company appears to be founder-led and profitably self-funded. - **Growth Signals**: Active hiring (6 open roles on Greenhouse as of mid-2025), headcount of ~70 (up 4.8% YoY), named one of *Outside Magazine’s* Best Places to Work for eight consecutive years. Expanding into AI (dedicated AI Platform team and Senior AI Platform Engineer role). ## Competitive Advantages - **Deep Domain Expertise**: 22+ years focused exclusively on the summer camp industry, giving them an unmatched understanding of camp workflows and pain points. - **All-in-One Platform**: A single, unified platform replacing multiple point solutions, reducing complexity for camp administrators. - **Customer-Centric & High-Touch**: Strong focus on customer support, with a full team of engineers and a dedicated client experience department. Onboarding is thorough and guided. - **Strong Company Culture & Brand**: Consistently recognized as a top workplace, which helps attract and retain talent. The company has a very mission-driven, employee-first culture. ## Strategic Focus - **AI Enablement**: The company is actively building an AI Platform team to embed AI into both internal workflows and customer-facing features (e.g., facial recognition, intelligent photo feeds). The goal is to deliver the “fastest pace of innovation and delivery around.” - **Product Expansion**: Doubling down on the core camp management suite (e.g., new Communication Hub, API for integrations) while also growing the separate "Gazebo" event management product. - **Hiring for Growth**: Actively recruiting for key engineering and product management roles (Senior AI Platform Engineer, Senior DevOps Engineer, Engineering Manager, Senior Product Managers) to build the platform for the next phase of growth. ## Why Work Here - **Culture & Values**: Strong emphasis on "wonder," "team first," "find a better way," and "be admirable." The company channels "gratitude, positivity, and hospitality." Culture is a core priority, not an afterthought. - **Work-Life Balance**: "Trust-Based PTO" with no cap (employees take 3–6 weeks average); 12 weeks paid parental leave; 9 paid holidays plus flexibility for personal days. Hybrid work model (options for 3+ days, 1-2 days, fully remote, or out-of-state). - **Compensation & Benefits**: Competitive salaries (e.g., Sr. SWE ~$175k), annual bonuses, immediate 4% 401k match (vested immediately), pay band transparency. Low-cost medical/dental/vision, free disability & life insurance, $300/year wellness stipend, mental health resources. - **Professional Development**: Clear career path frameworks and pay bands; promotes from within; dedicated time for learning; company-paid subscriptions to AI tools & training. - **Diversity & Inclusion**: Formal DEI roadmap with metrics and targets; active Employee Resource Groups (ERGs) like B.O.L.D. (Black Organization for Leadership Development) and L.I.O.N. (LGBTQ+ Inclusion and Opportunity Network); intentional recruiting and hiring processes. - **The Team**: Described as "an eclectic mix of artists, foodies, gamers, musicians, readers, runners, skiers, dog owners, camp counselors, and all around friendly folks." Pet-friendly office with catered meals and snacks. ## Sources 1. [Campminder Careers Page](https://campminder.com/careers/) 2. [Campminder Company Page](https://campminder.com/company/) 3. [Campminder Home Page](https://campminder.com/) 4. [Campminder LinkedIn Profile](https://www.linkedin.com/company/campminder) 5. [CB Insights Company Profile](https://www.cbinsights.com/company/campminder) ## Other roles at Campminder - [Manager, Client Support](https://feeny.ai/job/manager-client-support-campminder-boulder-co-or-tpacfgfs6d2m) — Boulder CO OR, United States - [Manager of Learning and Implementation](https://feeny.ai/job/manager-of-learning-and-implementation-campminder-boulder-7qnjhw6mw6zg) — Boulder, CO - [Client Support Representative](https://feeny.ai/job/client-support-representative-campminder-boulder-co-or-ymya2mmr4apj) — Boulder CO OR, United States - [Senior Product Manager, AI Platform](https://feeny.ai/job/senior-product-manager-ai-platform-campminder-boulder-co-or-rrjfnpmv7xe1) — Boulder CO OR, United States - [Senior AI Engineer](https://feeny.ai/job/senior-ai-engineer-campminder-boulder-jjk1a7dfmdcz) — Boulder, CO