---
title: 'Customer Success Manager - Mid Market & Enterprise - Southeast at GoGuardian'
canonical: 'https://feeny.ai/job/customer-success-manager-mid-market-enterprise-southeast-goguardian-united-e83mvxf8rysx'
type: 'job'
last_seen: '2026-10-16'
---

# Customer Success Manager - Mid Market & Enterprise - Southeast at GoGuardian

- **Company:** GoGuardian
- **Location:** United States
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/goguardian/jobs/4718447006

## Job description

## What We Do

At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe.

What It’s Like to Work at GoGuardian

We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians.

## The Role

The Customer Success Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management. Reporting to the Manager, Customer Success, you’ll play a pivotal role in ensuring that our customers are achieving maximum value from our solutions, ultimately driving renewals, expansions, and cross-sells. Working closely with New Business Managers, you’ll collaborate on Strategic Growth Plans, guide new customers through onboarding, and proactively monitor customer health to mitigate churn risks. Your primary objective will be to support customers in achieving their goals through GoGuardian’s platform, acting as their trusted advisor and main point of contact throughout the customer journey to retain and grow GoGuardian products and services.

This role requires a proactive, customer-focused individual who is comfortable managing multiple accounts, identifying growth opportunities, and acting as a bridge between the customer and internal teams. The ideal candidate will be willing to travel up to 30% of the time.You will be measured against ARR targets and responsible for ensuring timely renewals, cross-selling additional products, and expanding accounts to align with evolving customer needs. In every customer interaction, you’ll strive to provide a delightful experience, supported by strategic guidance and best practices to drive strong customer engagement and long-term success.

## What You’ll Do

- Drive Renewals and Account Retention: Ensure a high rate of renewals by managing and nurturing customer relationships, proactively identifying and addressing any challenges, and securing contract renewals before expiration.
- Identify and Execute Expansion Opportunities: Recognize opportunities for account growth by upselling and cross-selling GoGuardian’s products to meet evolving customer needs, contributing to both customer success and revenue targets.
- Guide Customers Through Onboarding and Product Adoption: Lead new customers through implementation and onboarding, ensuring a smooth transition to GoGuardian’s platform and supporting product adoption through monitoring, guidance, and ongoing best practices.
- Monitor and Improve Customer Health: Track customer usage and engagement, leveraging product usage and analytics tools to forecast risks of churn and opportunities for growth. Take proactive steps to maintain and improve customer health, providing personalized support as needed.
- Act as a Strategic Customer Advocate: Build trusted advisor relationships by understanding customer goals and acting as their advocate within GoGuardian. Partner with cross-functional teams to deliver on customer needs, providing feedback to Product and other departments to continuously improve the customer experience.
- Maintain a High-Accuracy Sales Pipeline: Manage your pipeline within Salesforce, maintaining high accuracy in opportunity forecasting and reporting. You will be responsible for meeting or exceeding a renewal, expansion, and cross-sell quota on a quarterly, and annual basis.
- Deliver Exceptional Customer Experience: Aim to provide a delightful experience in every interaction by being responsive, knowledgeable, and proactive, continuously working to enhance customer satisfaction and loyalty.
- Support Strategic Initiatives and Internal Collaboration: Work closely with New Business Managers to develop and execute Strategic Growth Plans for your designated region. Facilitate seamless transitions from Sales to Customer Success, ensuring alignment on customer needs and objectives.

## Who You Are

- 3+ years of experience in Customer Success, Account Management, or a client-facing sales role
- Deep understanding of GoGuardian’s full product suite and ability to align solutions to district needs
- Proficient in Salesforce, including managing forecasts and building reports to inform account strategy
- Skilled in navigating customer objections and negotiating toward value-based outcomes
- Owns renewal and expansion motions, consistently delivering against ARR targets
- Able to work cross functionally with channel and sales
- Practice detailed sales data hygiene in salesforce and other sales tools
- Eager to take initiative in a fast-paced, ever-changing, dynamic environment.
- Fueled by the opportunity to truly impact the education landscape.
- Something else? Tell us! We want to learn more about you…

## What We Expect

- Customer Success & Relationship Management
- Own and nurture customer relationships, ensuring that GoGuardian products and services consistently meet and exceed expectations.
- Act as the main point of contact for assigned accounts, fostering a trusted advisor relationship that positions GoGuardian as an essential partner in achieving customer goals.
- Provide regular communication, strategic guidance, and best practices to help customers maximize their use of our platform.
- Account Strategy and Renewal Management
- Collaborate with New Business Managers to develop and execute Strategic Growth Plans for assigned regions.
- Proactively manage contract renewals, ensuring agreements are secured before expiration, and identify areas for account expansion to support customer needs.
- Track and monitor customer usage, engagement, and health, addressing any risks of churn with timely, targeted interventions.
- Expansion, Cross-Sell, and Quota Ownership
- Identify and pursue opportunities to upsell and cross-sell additional GoGuardian products, driving growth within your existing accounts.
- Actively manage and maintain your sales pipeline within Salesforce, with impeccable hygiene and a high level of accuracy in opportunity forecasting and management.
- Meet or exceed your ARR targets on a quarterly and annual basis through proactive account management, focusing on retention, expansion, and cross-sell opportunities.
- Internal Collaboration and Customer Advocacy
- Coordinate with internal teams to ensure a seamless customer experience, from onboarding through the entire customer lifecycle.
- Act as an advocate for your customers within GoGuardian, sharing product feedback and insights with the Product team to inform future developments.
- Partner with internal stakeholders to quarterback customer risks and escalations, creating and executing action plans to resolve issues and enhance customer satisfaction.

## What We Offer

- Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
- Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
- A robust catalog of benefits that support your professional growth and personal well being, including work from home funds, fertility &adoption reimbursement, and more…

Plus the intangible:

- A varied and challenging role in a global and highly innovative high-growth company.
- Supportive, driven colleagues who have your back and share your passion.

The typical annual base salary range for this position, combined with variable pay, results in total target earnings (OTE) of $120,0000. Commission for this role is uncapped, meaning there is additional earning potential above the stated OTE based on performance.

The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page.

Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people.

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.

GoGuardian's Job Applicant Privacy Policy is located [here](https://www.goguardian.com/policies/job-applicant-privacy-notice).

#BI-Remote

## About GoGuardian

## Company Overview
- **One-liner**: GoGuardian provides AI-driven digital safety, web filtering, and classroom management solutions for K-12 schools, serving over 70% of top U.S. school districts.
- **Entity Type**: Private (Growth-stage, backed by Sumeru Equity Partners)
- **Headquarters**: El Segundo, California, USA
- **Founded**: 2014
- **Founders**: Advait Shinde (Co-Founder & Chief Innovation Officer) and an unnamed Co-Founder & Executive Chairman of the Board

## Core Business
- Primary industry/industries: K-12 Educational Technology (EdTech), Student Safety, Digital Learning
- Target customers: K-12 school districts (B2G / B2B), IT administrators, teachers, and school counselors
- Mission or purpose statement: "A future where all learners are ready and inspired to solve the world’s greatest challenges" — committed to improving learning environments and reducing inequity, one classroom at a time.

## Products & Services
- **GoGuardian Beacon**: AI-powered proactive threat detection that spots warning signs of self-harm or violence, enabling staff to assess risk and take action. Since March 2020, an estimated 18,623 students have been prevented from physical harm.
- **GoGuardian Admin**: Web filtering and compliance tool with AI-powered threat detection, granular control over filtering policies across every operating system, and autonomous admin workflows.
- **GoGuardian Teacher**: Classroom management tool used by 2M+ teachers to keep students on task, personalize lessons, and privately answer questions via 1-to-1 chat.
- **GoGuardian Discover**: Compliance and risk management tool that provides ROI insights and app usage metrics to help districts save time and money.
- **GoGuardian Hall Pass**: A digital hall pass system to manage hallway traffic and reduce classroom disruptions.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company)
- **Key Metrics**: 
  - Supports **50% of all US K-12 students** (25M+ students) across **15.3M students in classrooms** daily.
  - **740 Total Employees** (as of 2025 per Built In)
  - Processes **2.4B+ browsing events** daily; scans **689M web pages** daily
  - Manages **800K classroom sessions**
- **Notable Investors/Partners**: Sumeru Equity Partners (lead investor); board includes Sanjeet Mitra (Managing Director, Sumeru Equity), Jack McCabe (VP, Sumeru Equity), Tony Miller (former Deputy Secretary of the U.S. Department of Education), Elisa Villanueva Beard (CEO, Teach for America), Julie Larson-Green (former CXO of Qualtrics and Microsoft), George Kadifa.
- **Growth Signals**: Continues to hire across Engineering, Data, Sales, and Marketing. Listed as "growing fast." Member of EDSAFE AI Industry Council and SIIA AI in Education Industry Committee.

## Competitive Advantages
- **Market-leading scale**: Unmatched adoption — 50% of US K-12 students, 70% of top districts, and 2M+ educators trust the platform.
- **Cross-OS ubiquity**: Delivers consistent safety and filtering across ALL operating systems (Chrome, Windows, Mac, iOS, Android).
- **AI-first innovation**: Ten years of AI investment; claims to be "the leader in AI innovation for K-12" with AI detection and governance built into safety and filtering.
- **Deep distribution moat**: School districts have long procurement cycles and high switching costs due to integration with district IT infrastructure. Being the #1 choice creates a sticky, defensible position.

## Strategic Focus
- **AI Governance & Compliance**: With new AI tools entering classrooms, GoGuardian focuses on helping districts govern AI use, stay compliant (e.g., CIPA, FERPA), and gain ROI insights from their tech stacks.
- **Expanding platform depth**: Building out adjacent tools (Hall Pass, Discover) to capture more of the district's digital ecosystem budget.
- **Proactive student safety**: Deepening real-time, data-driven intervention capabilities to prevent harm before it happens.

## Why Work Here
- **Remote-First Culture**: Company is remote-first with most employees working from home. HQ is in El Segundo, CA, but most roles are fully remote within the US. [goguardian.com](https://www.goguardian.com/careers)
- **Award-Winning Culture**: Great Place to Work-Certified; named one of the "Top 100 Best Remote-First Companies to Work For."
- **Benefits Package**: 
  - 100% paid HMO (Health insurance) for employee, 90% for broader plans; 50% dependent coverage.
  - Robust 401(k) with company match.
  - Employee equity plan (stock ownership over a vesting period).
  - Flexible time off + paid year-end holiday break + sick time + company holidays.
  - 14 weeks paid parental leave.
  - Company-paid short & long-term disability.
  - Fertility and adoption reimbursement program.
  - Monthly Work From Home stipend (home office setup + lifestyle support).
  - 24/7 Employee Assistance Program (personal counseling, self-care).
- **Team Culture**: Based on "Guiding Principles" — *Think Customers First, Seek Solutions Together, Commit with Accountability, Experiment & Learn, Advocate for All, Engage with Courage*. Employee sentiment: "I love the people here."
- **Mission-Driven**: "Outcomes-focused" — employees are passionate about impacting education and student safety.

## Sources
1. [GoGuardian Official Website](https://www.goguardian.com/)
2. [GoGuardian Careers Page](https://www.goguardian.com/careers)
3. [GoGuardian Greenhouse Job Board](https://job-boards.greenhouse.io/goguardian)
4. [Built In Company Profile (GoGuardian)](https://builtin.com/company/goguardian?ni=6)
5. [LinkedIn Company Page - GoGuardian](https://www.linkedin.com/company/goguardian)

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