---
title: 'Customer Success Manager, Mid-Market/Enterprise at Weave'
canonical: 'https://feeny.ai/job/customer-success-manager-mid-market-enterprise-weave-lehi-334epfsgxtmk'
type: 'job'
last_seen: '2026-10-15'
---

# Customer Success Manager, Mid-Market/Enterprise at Weave

- **Company:** Weave
- **Location:** Lehi, UT
- **Employment:** full-time
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/weave/37d7b6f9-b7c9-4f43-b204-1dde6f74a093

## Job description

The role of a Mid-Market/Enterprise CSM is to work with a portfolio of customers to drive adoption, increase satisfaction, add revenue, mitigate risk, and identify customer needs in order to increase loyalty and retain business on a one-to-many scale. This position will also include coaching, mentoring and supporting the team in teaching best practices.

- This position will be hybrid (remote/in office)
- Reports to: Director of Enterprise Customer Success

## What You Will Own

- Managing a book of Priority Accounts
- Able to collaboratively address and tailor solutions to the customer’s needs.
- Establish oneself as a trusted advisor integral to the customer’s success.
- Welcome both new and existing customers to Customer Success and set proper expectations for success
- Conducts a comprehensive review of industry trends and the customers latest developments.
- Offering insights and guidance tailored specifically to the customers competitive environment
- Set up and perform regular Introduction calls, Account Reviews, and Business Reviews, making recommendations to Weave’s products & services
- Collaboratively work across departments to find solutions for customers
- Provides unique, actionable insights that the customer hasn’t considered before becoming more of an “advisor” than “vendor”
- Ability to understand not just the product, but market landscape, competition and how the product fits into broader industry trends.
- Work in conjunction with the upsell team to drive more revenue per customer
- Ability to use metrics and data to support their positions and quantify value, thereby making negotiations more objective
- Ability to create complex reports and dashboards that provide actionable insights, beyond just tracking KPI’s.
- Impact retention by helping customers see the value in what they are paying for, and help turn them into champions
- Maintain consistent updates in Salesforce and Zendesk to provide an accurate overview of customers' current state.
- Has a deep understanding of industry trends, challenges, and opportunities, often providing value by informing customers of ways to innovate and stay ahead of the curve.
- Work with our support team to identify deficiencies in the process and current customer support needs
- Constantly looking for new ways to improve customer success processes, customer experience, and internal operations.
- Participate in special projects as needed and directed by your team lead

What You Will Need to Accomplish the Job The minimum qualifications for the role - education, experience, certifications, skills.

- 3+ years of CSM or Account Management experience supporting Mid-Market and/or Enterprise customers
- Demonstrate Weave's core values
- Contribute to a positive work environment and team culture
- Ability to demonstrate ethical behavior and decision making at all times
- Ability to work in a fast-paced environment while maintaining a friendly and professional demeanor
- Ability to build relationships with a wide variety of both customers and internal stakeholders
- Ability to function as a consultant for the customer and balance that with the needs of the business
- Excellent written and verbal communication skills
- Ability to handle multiple projects at once and prioritize each respectively
- Proactive problem solving skills

What Will Make Us Love You Preferred qualifications - including personality traits and soft skills.

- A positive attitude with a willingness to contribute where needed
- Bachelor’s degree preferred
- Extensive experience in customer-facing roles
- Previous Customer Success experience
- Experience in Salesforce, Zendesk and Google Suite and Planhat (not necessary, but nice to have)

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws. At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page. Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know. Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

## About Weave

## Company Overview
- **One-liner**: Weave provides an AI-powered patient communications, engagement, and payments platform purpose-built for small and medium-sized healthcare practices.
- **Entity Type**: Public (NYSE: WEAV)
- **Headquarters**: Lehi, Utah, United States
- **Founded**: 2008 (incorporated as a Delaware corporation in 2015)
- **Founders**: Not publicly available from provided sources

## Core Business
- Primary industry: Healthcare technology – patient communication and practice management software.
- Target customers: Small and medium-sized healthcare practices (SMB) in dental, optometry, veterinary, and specialty medical (primary care, PT/OT, aesthetics, med spa).
- Mission statement: “Elevate the patient experience through a unified platform that improves business operations so healthcare professionals can focus on patient care and realize their dreams.”

## Products & Services
- **Communications**: Proprietary telephony platform unifying voice and text interactions, managing the practice’s trusted phone number.
- **AI-powered Workflows**: Agentic AI for scheduling automation, FAQ responses, and marketing lead follow-ups.
- **AI-powered Insights**: Call transcription, sentiment analysis, task creation, and revenue opportunity surfacing.
- **Weave Payments**: Point-of-sale and digital payment solutions, including text-to-pay, online bill pay, and patient financing (buy-now-pay-later).
- **Practice Growth Tools**: Online review management, patient outreach, and reputation building.
- **Productivity Tools**: Staff collaboration, appointment scheduling, digital forms, and insurance eligibility verification.

## Market Standing
- **Valuation/Market Cap**: Not explicitly provided in search results (public company – refer to current market data).
- **Key Metric**: Annual revenue – not disclosed in provided sources; see SEC filings for exact figures.
- **Notable Investors/Partners**: Not listed in provided sources (public company).
- **Growth Signals**: As of Dec 31, 2025, nearly 40,000 locations under subscription and 30,000+ customers in the U.S. and Canada. 904 employees as of Dec 2025, with expansion in India, Mexico, Brazil, and the Philippines. Specialty Medical is the fastest-growing vertical.

## Competitive Advantages
- Over 90 integrations with practice management systems (PMS) – deep domain expertise built over nearly two decades.
- Purpose-built for SMB healthcare – no dedicated IT staff needed; intuitive and easy to implement.
- Unified platform replacing a “patchwork” of point solutions at lower total cost.
- AI-native, high-accuracy automation within strict privacy/regulatory frameworks (HIPAA).
- Proprietary telephony and vertically specialized data from billions of patient interactions.

## Strategic Focus
- Deepening AI capabilities to become an “always-on teammate” for practices.
- Expanding within specialty medical (primary care, PT/OT, aesthetics, med spa).
- Continuing international growth (India engineering hub, support teams in Mexico/Philippines/Brazil).
- Enhancing patient engagement through personalized, multi-channel communication and flexible payments.

## Why Work Here
- **Culture**: People-first, inclusive environment with active DEI initiatives and employee resource groups. Core values: Stay Hungry, Care More, Think Creatively, The Customer is Everything, Do the Right Thing.
- **Work Model**: Flexible work spaces; office in Lehi, UT with onsite gym, basketball court, catered lunches, and seasonal parties. Second engineering HQ in Noida, India.
- **Benefits**: Medical, dental, vision insurance, 401k matching, flexible time off, generous parental leave, mental health resources, professional development program.
- **Engineering Culture**: Cutting-edge technologies, transparent and approachable leadership, opportunities for career growth across U.S. and India.

## Sources
1. [SEC.gov – Weave 2025 Annual Report (10-K)](https://www.sec.gov/Archives/edgar/data/1609151/000160915126000043/weav-2026formars.pdf)
2. [LinkedIn – Weave](https://in.linkedin.com/company/getweave)
3. [Careers Page – getweave.com/careers](https://www.getweave.com/careers/)
4. [Top Workplaces – Weave](https://topworkplaces.com/company/weave/)

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