---
title: 'Customer Success Manager, Mid-Market (German-speaking) at Secfix'
canonical: 'https://feeny.ai/job/customer-success-manager-mid-market-german-speaking-secfix-germany-austria-ec7vk8x8tzd0'
type: 'job'
last_seen: '2026-10-16'
---

# Customer Success Manager, Mid-Market (German-speaking) at Secfix

- **Company:** Secfix
- **Location:** Germany / Austria / Poland / United Kingdom / Turkey
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-24
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/secfix/9b1c3195-ac16-49c4-a091-033d34f57db9/application

**Skills:** HubSpot, German (C1 or C2), English, Compliance, Information Security, Risk Management, GRC

> Own and grow a portfolio of mid-market customers in the DACH region, focusing on renewals, expansions, and long-term customer outcomes. This commercially accountable role involves managing high-touch accounts, driving Net Revenue Retention, and acting as a trusted compliance partner for security frameworks.

## Job description

Remote - Germany, Austria, Poland, the UK or Turkey. C1 or C2 German Language is essential At Secfix, we’re at the forefront of automating security compliance in Europe. We help companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of manual work. Secfix is run by a 100% remote team with hubs in Munich, Berlin and London. We’re a high-performing team looking for passionate, execution-focused owners to help us automate security and compliance for modern companies and become the European compliance automation leader. We’ve raised our $12M Series A and are backed by top VCs, including Alstin Capital, Neosfer (Commerzbank), and Bayern Capital.

## About the Role

We’re hiring a Mid-Market Customer Success Manager to own and grow a portfolio of higher-value, more complex customers in the DACH region. This role sits between SMB and mid-market. You’ll manage high-touch mid-market accounts, owning renewals, expansions, and long-term customer outcomes end-to-end. You’ll work closely with the Customer Success Lead and other teams to shape how Secfix delivers value and retains & expands revenue with larger customers. This is a commercially accountable CSM role with clear ownership of Net Revenue Retention (NRR) and real influence on how Secfix scales its mid-market customer success motion.

What You'll Do: You’ll own one of the most critical levers of the business: retention, expansion, and long-term customer value. We don’t micromanage: you’ll have context, best practices, and strong support, but full ownership of outcomes. You will:

- Own a portfolio of mid-market customers and be fully accountable for renewals and expansion
- Own the end-to-end implementation of compliance frameworks with your customers, guiding them from onboarding through audit readiness
- Become a trusted compliance partner, helping customers translate structured frameworks into practical, auditable processes
- Build and maintain clear account plans for priority customers
- Run structured renewal cycles, including pricing, scope, and procurement discussions
- Proactively identify upsell and expansion opportunities and drive them to close
- Run effective QBRs with clear narratives, outcomes, and next steps
- Translate complex security and compliance topics into business value
- Maintain accurate account health, renewal forecasts, and expansion pipeline in HubSpot
- Create and improve playbooks, templates, and scalable CS processes

About You:

- 4+ years of experience as a Customer Success Manager in a B2B SaaS company, ideally between seed and Series B stage
- Proven ownership of renewals and expansion, not just relationship management
- Track record of delivering strong Net Revenue Retention in mid-market or upmarket accounts
- Comfortable managing longer cycles, complex stakeholders, and high expectations
- Confident handling tough renewal and commercial conversations
- Strong commercial mindset: you think about expansion in every customer interaction
- Able to communicate complex topics clearly in German (C2) and English
- Highly structured and process-driven, even in fast-moving environments
- Comfortable operating with autonomy and ambiguity in an early-stage company

Nice-to- have:

- Exposure to compliance, information security, risk, or GRC topics
- Experience building or improving CS processes and tooling from scratch

## What we offer

- Remote Work: 100% remote work with a virtual office in Gather.
- Competitive Salary: Industry-competitive local salaries. We pay local rates that are at or above the market. We share this philosophy with GitLab.
- Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
- Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.
- Development Budget: €1,000 annual personal development budget.
- Home office Budget: Home office budget and access to co-working spaces.
- Holidays: 26 days holiday + local public holidays.
- Health Insurance: Comprehensive health coverage.
- Annual Retreat: Annual retreat to build connections and inspire ideas (this year we've met in Alicante, Spain!).
- Company Events: Company-wide events to build relationships and have some fun!
- Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).

Interview Process:

- 45 min - Intro call with Talent team
- 45 min - Interview with CS Lead
- Take-home Assessment
- 45 min - Role-play with CS Lead
- 30 min - Culture-focused interview with Co-Founder

Please note: We are an equal-opportunity employer and a remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small, fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. [Read more about our Remote Culture here](https://www.notion.so/Remote-Culture-93bf571583904c5e814b7afd83c240f2?pvs=21).

## About Secfix

## Company Overview
- **One-liner**: Secfix is Europe’s end-to-end security compliance platform that automates certifications (ISO 27001, SOC 2, NIS2, TISAX, GDPR) for SMBs and mid-market companies.
- **Entity Type**: Private (Series A)
- **Headquarters**: Munich, Germany (Salvatorplatz 3, 80333)
- **Founded**: 2021
- **Founders**: Grigory Emelianov (CEO), Branko Džakula (CTO), Fabiola Munguia (CISO)

## Core Business
- **Primary Industry**: Security compliance automation / IT services and consulting
- **Target Customers**: B2B – SMB and mid-market companies across Europe, including regulated industries (finance, energy, automotive)
- **Mission**: “On a mission to help companies build trust & accelerate growth” by making certifications fast, transparent, and repeatable.

## Products & Services
- **Compliance Automation Platform** (SaaS): Automates evidence collection, policy management, risk assessments, and audit preparation for frameworks like ISO 27001, SOC 2, NIS2, DORA, TISAX, GDPR, ISO 42001, ISO 27701, ISO 9001, and ISO 27018.
- **CISO-as-a-Service** (Service): Provides dedicated security expertise, continuous monitoring, incident management, and penetration testing.
- **Risk Management** (SaaS feature): Automated risk assessments linked to pre-mapped controls, with guided questionnaires.
- **Policy Management** (SaaS feature): 20+ customizable, audit-ready policy templates with acceptance tracking.
- **Employee Compliance** (SaaS feature): Automated onboarding/offboarding, task reminders, and security training tracking.
- **Vendor Management** (SaaS feature): Automatic vendor discovery via SSO, risk tracking, and assessment management.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding ~$15.8 M – $16.5 M (conflicting reports) with a $12 M Series A raised in February 2026 (led by Alstin Capital)
- **Notable Investors**: Octopus Ventures (led Seed round), Alstin Capital (led Series A), other angel investors
- **Growth Signals**:
  - Employee headcount: 30 (34.6% YoY growth)
  - Operating across 10 countries (Germany, UK, India, Poland, Austria, Montenegro, etc.)
  - Audit success rate and CSAT score both at 100% (company claim)
  - 90% automation for most frameworks
  - Active job postings grew 433% YoY

## Competitive Advantages
- **Deep Europe focus**: Designed specifically for EU regulations (GDPR, NIS2, DORA, TISAX) with German-built technology and European cloud infrastructure.
- **Automation + expertise combo**: Replaces slow manual compliance with AI-driven workflows, plus real CISO advisory.
- **All-in-one platform**: Covers the full compliance lifecycle – from risk assessment to audit preparation and continuous monitoring – unlike point solutions.
- **Proven track record**: 100% audit success rate and hundreds of customers across 15+ European countries including banks, energy companies, and multinationals.

## Strategic Focus
- Continue expanding compliance framework coverage (e.g., EU AI Act, ISO 42001).
- Deepen automation capabilities to reduce manual effort further.
- Scale customer base beyond SMBs into larger mid-market and regulated enterprises.
- Grow remote team across Europe while maintaining a “remote-first, async-friendly” culture.

## Why Work Here
- **Culture**: “Remote by design” – async workflows, flexible hours, and a distributed team across Munich, Berlin, London, and other European cities.
- **Values**: Extreme ownership, customer obsession, fast & reliable, trust through clarity, build smart & lean.
- **Engineering environment**: Modern SaaS stack, ex-Amazon and MAN technical leadership, focus on automation and security.
- **Growth trajectory**: Fast-growing private startup (revenue ~$1.1 M annually, headcount up 34% YoY) with aggressive hiring (16 open roles).
- **Perks**: Work with top-tier investors, hands-on compliance experts, and a diverse team of auditors, engineers, and CSMs.

## Sources
1. [secfix.com – About Us](https://www.secfix.com/about-us)
2. [secfix.com – Homepage](https://www.secfix.com/)
3. [secfix.com – Jobs](https://jobs.ashbyhq.com/secfix)
4. [cbinsights.com – Secfix Company Profile](https://www.cbinsights.com/company/secfix)
5. [linkedin.com – Secfix Company Page](https://www.linkedin.com/company/secfix/)

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