---
title: 'Customer Success Manager (Mid Market) (Hybrid) at KnowBe4'
canonical: 'https://feeny.ai/job/customer-success-manager-mid-market-hybrid-knowbe4-sao-paulo-sxhsqv5sjh0a'
type: 'job'
last_seen: '2026-09-16'
---

# Customer Success Manager (Mid Market) (Hybrid) at KnowBe4

- **Company:** KnowBe4
- **Location:** São Paulo, Brazil
- **Posted:** 2026-05-28
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/knowbe4/jobs/8568495002

## Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Brazil positions open to candidates located in São Paulo.

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL.8,17_IC2479061.htm?__cf_chl_jschl_tk__=43e4b41af1fc3f19432cffa316a69e2c2be8c773-1620069984-0-AYMQe21TCsNd8oLf48xjPYxMn5ipmJ_r3dseaIGdDjvV3VMvp4yl0yG1tmrfkMoedhhN8IvEOOFeBbfJQjdmnWhZRDmzJEq-gW8-bzfeTicICRyqFRHeEzup_a5BgydX5zVm2U0mgcaqG8RaD5_erjNWW_xdDVZWZ27G4Ubgl-6Pn_CRe1hmOQjlqyDSJGArTBxvWDRaARtnnJ7fPf_pn0h2u9L_1uMLfJGbWPm862wcfh2wKOAoc6YlLUU2NvPoBFFD3u0pIjg1SO0JQdx-iR04mNxcFtLZiT44LGDps0AJfx3l2z_jybkEoz6eGzlt4qfYwqEDZwJ9Iy3H2Lr6gfAAjqrT53WAR1g2prBXg5L_lI0cEo1RFjw6WwL8LHucYJcyzK60YJkSt6vszgl4t0Xsdr7otXgac9qw9OQmrYRs-0otSD9_JCgs6whTRPXnSUKFKCXGX-veXpiD_MnFShQZv2RbpKo7nlU9FuPew9ZjpTOWlhhjSNSAs7OMl_0Arc5ipzM_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The Customer Success Manager (Mid-Market) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The Customer Success Manager (Mid-Market) is responsible for managing the onboarding of new customers, and also assisting the Renewal Specialist with the renewal process.

Responsibilities:

- Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
- From a consultative approach, develop a strategy and plan for  achieving customer objectives
- Leverage KnowBe4 assessments
- Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
- Coordinate with technical support for technically complex questions
- Monitor customer usage, adoption, and customer health metrics
- Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
- Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
- Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
- Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
- Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
- Coordinate and assist your Renewal Specialist with customer renewals and related upsell
- Do due diligence discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products
- Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products
- Meet and exceed targets for performance metrics
- Meet and exceed bookings targets and quotas
- Maintain impeccable administration of your accounts in the Company’s CRM

Minimum Qualifications:

- Associate’s degree or equivalent work experience and education  preferred
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Experience with Salesforce or other CRM
- Experience with Microsoft Excel and Word
- Experience with Gmail and Google Docs
- Experience with web Browsers (Chrome, Internet Explorer, etc.)
- IT experience/exposure is a plus
- Prior experience as a Customer Success Manager preferred
- Excellent verbal and written communications
- Superior Customer Service skills
- Excellent time management and organization skills
- Ability to build a rapport through phone calls, email and video conferencing
- Strong collaborative and teamwork skills
- Strong negotiation skills
- Must be able to work with minimal supervision
- Ability to work a hybrid schedule out of our São Paulo office located in Vila Olímpia

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit [www.knowbe4.com/careers/benefits](http://www.knowbe4.com/careers/benefits).

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

## About KnowBe4

## Company Overview
- **One-liner**: KnowBe4 provides a cybersecurity platform that helps organizations manage human and AI agent risk through security awareness training, phishing simulation, and AI-driven defense agents.
- **Entity Type**: Private (taken private by Vista Equity Partners in 2024)
- **Headquarters**: Clearwater, Florida, United States
- **Founded**: 2010
- **Founders**: Stu Sjouwerman

## Core Business
- **Primary industry**: Cybersecurity (Human Risk Management, Security Awareness Training, AI Agent Security)
- **Target customers**: B2B, serving over 70,000 organizations worldwide, ranging from SMBs to large enterprises
- **Mission**: "To enable your employees to make smarter security decisions, every day."

## Products & Services
- **Security Awareness Training**: A comprehensive library of training content designed to educate employees on recognizing and resisting phishing, social engineering, and other cyber threats.
- **Phishing Simulation (AIDA)**: AI-powered phishing simulation platform that uses generative AI to create realistic, targeted phishing templates for testing and training employees.
- **Cloud Email Security (Egress)**: An adaptive, AI-driven cloud email security platform acquired in 2024 to block phishing, malware, and social engineering attacks before they reach the inbox.
- **AIDA (Artificial Intelligence Defense Agents)**: A suite of AI-native security agents that automate and enhance human risk management, including agents for automated training, template generation, knowledge refreshers, policy quizzes, and orchestration.
- **Agent Risk Manager**: A governance layer for AI agents, providing visibility, threat detection, and control over AI agent activity within an organization.
- **SecurityCoach**: A real-time security coaching product that provides immediate feedback to users when risky behavior is detected.
- **KnowBe4 HRM+**: An integrated human risk management platform combining AI, training, and security products.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (taken private by Vista Equity Partners in 2024; prior to that, it was publicly traded on NASDAQ: KNBE).
- **Key Metric**: Trusted by more than 70,000 organizations worldwide.
- **Notable Investors/Partners**: Vista Equity Partners (current owner), Microsoft (collaboration announced June 2025).
- **Growth Signals**: 
  - Completed a successful IPO in 2021, then taken private by Vista Equity Partners in 2024.
  - Acquired Egress (cloud email security leader) in 2024.
  - Launched AIDA (AI Defense Agents) suite, with 8 agents released by April 2026.
  - Established a dedicated Enterprise AI (EAI) division in 2024.
  - Expanded to 11 countries: UK, Netherlands, Germany, UAE, South Africa, Australia, Singapore, Japan, Brazil, France, and India.
  - Named to the Inc. 500 list five times.

## Competitive Advantages
- **Market Leadership**: Trusted by over 70,000 organizations, making it the largest platform for security awareness training and human risk management.
- **Pioneer in Digital Workforce Security**: First to market with a unified platform securing both human users and AI agents, addressing the emerging "agentic AI" threat landscape.
- **AI-First Innovation**: Dedicated Enterprise AI (EAI) division and a suite of proprietary AI Defense Agents (AIDA) that provide a significant technological moat.
- **Comprehensive Platform**: End-to-end solution covering training, phishing simulation, email security, and AI agent governance, creating a sticky ecosystem.
- **Radical Transparency Culture**: A unique internal culture of open communication, including daily company-wide CEO updates.

## Strategic Focus
- **Securing the AI Workforce**: A major strategic pivot to become the "pioneer of digital workforce security," securing both human employees and AI agents.
- **AI Innovation**: Continued investment in the AIDA platform and the Enterprise AI division to automate and enhance human risk management.
- **Platform Expansion**: Deepening the integration of acquired assets (Egress) and building a unified, comprehensive security platform.
- **Global Growth**: Expanding international presence across 11 countries and growing the customer base beyond 70,000 organizations.

## Why Work Here
- **Award-Winning Culture**: Consistently ranked a "Best Place to Work" by Fortune Magazine and The Tampa Bay Times for over a decade, with specific accolades for women, millennials, and technology.
- **Radical Transparency**: The CEO hosts a daily 5-20 minute company-wide meeting to update all employees on company happenings, good or bad. Monthly "Lunch with the CEO" events randomly select 10 employees.
- **Hybrid & Remote Options**: Offers a hybrid work environment with remote work options, a relaxed dress code, and a "no door policy" encouraging open communication.
- **Global Exposure**: Offices in 11 countries (US, UK, Netherlands, Germany, UAE, South Africa, Australia, Singapore, Japan, Brazil, France, India) providing opportunities for international collaboration.
- **Professional Development**: Tuition reimbursement up to $5,250/year, certification bonuses up to $5,000/year, leadership skills training, and a strong history of internal promotion.
- **Generous Benefits**: Fully paid medical insurance, 3.5% 401k matching, 8-weeks fully paid parental and adoption leave, open PTO, and a relaxed dress code ("If you don’t get arrested on your way to work, you are good!").
- **Diversity & Inclusion**: Active Employee Resource Groups, community outreach, scholarships for underrepresented talent, and diverse hiring events.
- **Fun Perks**: Unlimited snacks, game rooms, end-of-month celebrations, and regular social events (movie nights, beach days, boat cruises).

## Sources
1. [knowbe4.com](https://www.knowbe4.com/about-us)
2. [knowbe4.com](https://www.knowbe4.com/careers)
3. [knowbe4.com](https://www.knowbe4.com/careers/benefits)
4. [knowbe4.com](https://www.knowbe4.com/careers/job-openings)
5. [knowbe4.com](https://www.knowbe4.com/)

## Other roles at KnowBe4

- [Snr Director of HR (Position located in Bangalore, India)](https://feeny.ai/job/snr-director-of-hr-position-located-in-bangalore-india-knowbe4-bengaluru-7jjmtk84wgtx) — Bengaluru, India
- [Snr. Graphic Designer](https://feeny.ai/job/snr-graphic-designer-knowbe4-sao-paulo-bcgvafc7ysg2) — São Paulo, Brazil
- [HR Business Partner (Arlington, VA or Clearwater, FL)](https://feeny.ai/job/hr-business-partner-arlington-va-or-clearwater-fl-knowbe4-arlington-va-or-mc66na3p4xrk) — Arlington VA OR Clearwater, FL
- [HR Business Partner (Remote)](https://feeny.ai/job/hr-business-partner-remote-knowbe4-remote-3v078x27tked)
- [Snr. Onboarding Consultant (Remote)](https://feeny.ai/job/snr-onboarding-consultant-remote-knowbe4-remote-7ve3syx1thjv)
- [Talent Acquisition Partner (Position located in Arlington, Virginia)](https://feeny.ai/job/talent-acquisition-partner-position-located-in-arlington-virginia-knowbe4-1enfpfcvjjgy) — Arlington, VA
- [Total Rewards Analyst (EMEA) (Position located in South Africa)](https://feeny.ai/job/total-rewards-analyst-emea-position-located-in-south-africa-knowbe4-cape-town-kk9b8mb9yvy9) — Cape Town, South Africa
- [Total Rewards Analyst (Americas)](https://feeny.ai/job/total-rewards-analyst-americas-knowbe4-remote-8881fhycaafs)
- [Senior Information Security Analyst (remote in Brazil)](https://feeny.ai/job/senior-information-security-analyst-remote-in-brazil-knowbe4-brazil-6zk710aksf1e) — Brazil
- [Product Security Engineer (remote in Brazil)](https://feeny.ai/job/product-security-engineer-remote-in-brazil-knowbe4-brazil-gy69e7m7sd5d) — Brazil