---
title: 'Customer Success Manager, Mid-Market at LearnUpon'
canonical: 'https://feeny.ai/job/customer-success-manager-mid-market-learnupon-salt-lake-city-215xgn59bcsj'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager, Mid-Market at LearnUpon

- **Company:** LearnUpon
- **Location:** Salt Lake City, UT
- **Posted:** 2025-07-29
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/learnupon/jobs/8096434002

## Job description

Work Mode: Hybrid 3 days per week in our Salt Lake City office

Department: Customer Experience

## About the Company

LearnUpon partners with over 1,600 organizations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results.

Read more about life at LearnUpon [here](https://careers.learnupon.com/).

## About the Team

The LearnUpon Customer Success team is a global group operating within a collaborative, supportive environment where collective accomplishments are celebrated. Members of this team take deep ownership of their portfolios across the US, EMEA, and APAC regions, acting as trusted advisors to ensure clients achieve meaningful business outcomes. With a sharp focus on protecting and growing revenue, they proactively secure customer retention and unlock strategic expansion opportunities by consistently demonstrating ROI and leveraging data-driven health insights. Additionally, they work cross-functionally across multiple time zones, partnering closely with internal Product and Sales teams to advocate for client needs and directly influence the product roadmap.

## About the Opportunity

The Customer Success Manager is responsible for managing a portfolio of high-value customers, ensuring they achieve meaningful outcomes and realize long-term value through LearnUpon. This role combines consultative engagement, structured success planning, and commercial awareness. You will act as a trusted advisor, leading with curiosity, aligning to customer objectives, and guiding them toward sustained success while identifying opportunities to expand value. This role is focused on delivering strong outcomes and retention, owning renewal readiness, and expansion opportunities.

In addition, you'll be responsible for:

- Own a portfolio of customers, ensuring they achieve defined business outcomes and realize measurable value through LearnUpon
- Develop a deep understanding of customer objectives and align LearnUpon solutions to clear, trackable success metrics
- Lead structured success planning and ongoing engagement, including business reviews and outcome-focused conversations
- Ensure customers are positioned for successful renewals and expansion through consistent value demonstration and proactive planning
- Act as a trusted advisor, using curiosity and insight to guide customers toward improved outcomes and navigate change
- Identify expansion opportunities based on customer outcomes and usage to support growth conversations
- Collaborate cross-functionally with Implementation, Support, and Solutions teams to deliver a seamless customer experience
- Maintain strong operational discipline, including account insights, prioritization, and contributing to initiatives that improve team performance and customer outcomes

## Skills & Experience

Must-Haves

- 2–4 years experience in Customer Success, Account Management, or a consultative customer-facing role within SaaS
- Proven success managing and growing relationships with Enterprise or high-value customers, with a track record of driving retention and expansion through strong customer outcomes
- A consultative, value-led mindset, leading with curiosity, ownership, and a focus on helping customers achieve meaningful results
- Commercial awareness, with confidence supporting renewal and expansion conversations as a natural extension of value delivered
- Strong communication and presentation skills, with the ability to engage and influence a range of stakeholders
- Ability to manage competing priorities across a portfolio of customers
- Sound judgment and problem-solving ability in complex or ambiguous situations
- Willingness to travel periodically for customer onsite visits and conferences based on business needs

Nice-to-Haves

- Experience in eLearning, EdTech, or Learning Management Systems
- Familiarity with APIs, integrations, or Single Sign-On (SSO)
- Experience working cross-functionally in a scaled SaaS environment

*If you don't tick every box but believe this role is a mutually good fit, please don't hesitate to apply. We'd love to hear from you.

Why choose LearnUpon?

From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.

Learn more [here](https://careers.learnupon.com/#our-benefits).

Hiring Process

- Qualified applicants may be invited to an initial screening call with a member of our TA Team.
- Successful candidates will be invited to a series of practical interviews.
- Finally, candidates will have an interview with our COO.
- Successful candidates will be contacted with an offer to join our team.

Note: At LearnUpon, we utilize AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.

LearnUpon is an Equal Opportunities Employer

We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

Check out our [Careers site](https://careers.learnupon.com/) and [Instagram](https://www.instagram.com/lifeatlearnupon/) to learn more about working at LearnUpon.

By submitting your application, you agree to LearnUpon's [Privacy Policy](https://www.learnupon.com/privacy-policy/).

## About LearnUpon

## Company Overview
- **One-liner**: LearnUpon provides a cloud-based Learning Management System (LMS) that enables organizations to train employees, customers, partners, and members from a single platform.
- **Entity Type**: Private (Growth Equity stage)
- **Headquarters**: Dublin, Ireland
- **Founded**: 2012
- **Founders**: Brendan Noud, Des Anderson

## Core Business
- **Primary industry**: Corporate Learning & Development (L&D) / EdTech
- **Target customers**: B2B; serves mid-market and enterprise organizations, including SMBs and Fortune 100 companies.
- **Mission or purpose statement**: To revolutionize corporate learning and help businesses unlock learning as their number one competitive advantage.

## Products & Services
- **LearnUpon LMS**: A cloud-based, multi-tenant Learning Management System (SaaS) designed to train employees, customers, partners, and members from a single platform. It includes features for course creation, delivery, tracking, and reporting.
- **Create+**: An AI-assisted content authoring tool that enables users to create professional, interactive courses 90% faster at 10% of the cost, all within the LearnUpon platform.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of $56.65M (latest round: Growth Equity, raised ~6 years ago).
- **Notable Investors/Partners**: Summit Partners (lead), Enterprise Ireland, National Digital Research Centre.
- **Growth Signals**: Serves 1,600+ global organizations; powers learning for 29+ million users; recognized as a top LMS by eLearning Industry and Brandon Hall (7 awards in 2024); actively hiring across multiple departments (Engineering, Sales, Customer Success, etc.) in 5 global offices.

## Competitive Advantages
- **Unified Platform**: Purpose-built to train all external and internal audiences (employees, customers, partners, members) from a single, multi-tenant LMS, reducing complexity for large organizations.
- **AI-First Innovation**: Leading the transition into the AI era of learning with tools like Create+, which enables course creation 90% faster at 10% of the cost.
- **Proven Scale & Trust**: Serves 1,600+ global organizations, including Fortune 100 companies, and powers learning for 29+ million users, demonstrating enterprise-grade reliability and performance.
- **Industry Recognition**: Consistently recognized as a top LMS by industry analysts (eLearning Industry, Brandon Hall), validating product quality and market leadership.

## Strategic Focus
- **AI Integration**: Spearheading the transition into the AI era of learning, with a focus on AI-assisted content creation and delivery to dramatically reduce the time and cost of building training programs.
- **Product Expansion**: Continuing to develop and enhance the platform to serve all training audiences (employees, customers, partners, members) under one roof, with a focus on the "extended enterprise" use case.
- **Global Growth**: Expanding its customer base and team across its five global offices (Dublin, Belgrade, Salt Lake City, Philadelphia, Sydney) to serve a growing international clientele.

## Why Work Here
- **Culture & Values**: Emphasizes a friendly, supportive team environment with core values like "Act Like An Owner," "Lead With Curiosity," and "Deliver Quality." Strong commitment to Diversity, Equality & Inclusion (DE&I) with a published Gender Pay Gap report and active DIB initiatives.
- **Work Model**: Hybrid work model that balances productive solo focus with vibrant hybrid collaboration.
- **Total Rewards**: Competitive compensation, equity from day one, retirement matching, comprehensive family healthcare, enhanced parental support, and generous time off.
- **Growth & Impact**: As a learning company, employee development and career progression are core to the culture. Employees get autonomy to own big projects that impact 29+ million users globally.
- **Engineering Culture**: Focus on cutting-edge AI work, with roles like Staff Engineer (DevOps, Site Reliability) and Engineering Manager. Emphasis on delivering quality and owning high-impact decisions.

## Sources
1. [learnupon.com](https://www.learnupon.com/about/)
2. [careers.learnupon.com](https://careers.learnupon.com/)
3. [learnupon.com](https://www.learnupon.com/)
4. [boards.greenhouse.io](https://boards.greenhouse.io/learnupon)
5. [cbinsights.com](https://www.cbinsights.com/company/learnupon)

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