---
title: 'Customer Success Manager, MM/ENT at Nooks'
canonical: 'https://feeny.ai/job/customer-success-manager-mm-ent-nooks-united-states-gthtn76q9h71'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager, MM/ENT at Nooks

- **Company:** Nooks
- **Location:** United States
- **Compensation:** $170k–$190k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/nooks/9ba598bf-0e77-4060-82a6-ae5f6af0a465/application

**Skills:** B2B SaaS, Customer Success Management, Salesforce, HubSpot, Apollo, Outreach, Salesloft, Data Analytics

> The Customer Success Manager manages a portfolio of mid-market and enterprise accounts, ensuring customers maximize value from Nooks.ai solutions. Responsibilities include onboarding, renewal negotiations, upselling, and maintaining strong relationships to drive net revenue retention and customer satisfaction.

## Job description

About [Nooks.ai](http://Nooks.ai): Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.

Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science.

## The role

Our Customer Success Managers ensure mid-market and enterprise customers maximize their value from Nooks and are delighted with the experience. They develop and maintain strong, multi-threaded relationships with key stakeholders and help them achieve their business goals through Nooks solutions. This role is for someone who thrives on wearing multiple hats as they guide their stakeholders throughout the customer journey … onboarding new customers, proactively addressing adoption challenges, supporting the customer journey with thought-leadership content, and running the renewal process. Customer value is the key to successful renewals and expansions, and our CSMs focus relentlessly on maximizing the value for customers in their portfolio.

## Responsibilities

- Manage a portfolio of ~20 mid-market and enterprise accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.
- Own the full customer lifecycle including renewal negotiations, upsell, and cross-sell motions, consistently achieving net revenue retention targets across your portfolio.
- Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.
- Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals.
- Conduct regular customer check-ins to share Nooks outcomes, address any issues, and identify opportunities for optimization and growth.
- Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.
- Monitor customer health metrics and develop proactive plans to address areas of concern.
- Assist with Technical Support for your customers as needed.
- Serve as the voice of the customer within Nooks, providing product feedback to ensure customer requirements are successfully met.

## Requirements

- 5+ years of B2B SaaS CSM experience managing a portfolio of 20+ accounts with a successful renewals track record
- 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
- Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
- Comfortable with data analytics and experience using data to proactively identify customer challenges
- Excellent written and verbal communication skills
- Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
- Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
- Please note if you are PST we will require 3x/week in our San Francisco office

We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits.

## Equal Employment Opportunity Statement

Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

## About Nooks

## Company Overview
- **One-liner**: Nooks is an AI-powered sales platform that automates prospecting, dialing, sequencing, and coaching to help outbound sales teams dramatically increase pipeline.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2020
- **Founders**: Three co-founders from Stanford – Rohan (CEO), Nikhil (CPO), Dan (CTO) – first names referenced on the careers page; full names not publicly disclosed.

## Core Business
- **Primary industry**: AI-powered sales automation (Sales Tech)
- **Target customers**: B2B, from SMB to Enterprise; focused on Sales Development Representatives (SDRs) and Business Development Representatives (BDRs)
- **Mission**: Democratize growth and turn every company into a 10x sales engine (careers page)

## Products & Services
- **AI Dialer**: Parallel dialing that triples connects per day; automatically detects live answers, skips phone trees and bad numbers so reps focus on conversations.
- **AI Sequencing**: Multi-channel sequences (calls, emails, social) that auto-update based on account activity and intent signals; AI personalization crafts hyper-personalized openers.
- **AI Coaching**: Analyzes call transcripts to score performance, flag coaching moments, and automate feedback loops – acts as a 24/7 coach.
- **List-building**: Build targeted lists using firmographics, first-party data, and live buying signals (not just static filters).
- **AI Signals & Research**: Unmatched insight from CRM, call transcripts, social media, and the web; surfaces what matters to each account.
- **Virtual Salesfloor**: Real-time collaboration environment where sales teams work together while prospecting; managers can listen in, see transcripts, and give live feedback.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: $70M total funding raised; $43M Series B announced approximately 2 years ago (CB Insights)
- **Notable Investors/Partners**: Backed by leading venture capital firms (specific names not listed in provided sources); integrations with common sales tools (CRM, etc.)
- **Growth Signals**: 4X year-over-year growth; 1,000+ customers globally; 200+ person team; named among America’s best startup workplaces (Built In)

## Competitive Advantages
- **Human-in-the-loop feedback**: AI agents learn from every prospect and rep interaction, becoming more autonomous and aligned with each team’s preferences.
- **Deep data unification**: Combines CRM, call transcripts, social, and web signals into one intelligence layer – eliminates silos.
- **Parallel dialer + virtual salesfloor**: Unique combination that lets reps triple outreach volume while managers coach in real time.
- **Applied AI lab approach**: Built on frontier models with structured reasoning, designed to capture and scale top-performer judgment.

## Strategic Focus
- Build AI agents that work alongside GTM teams – accelerating research, surfacing strategic moves, and executing busywork.
- Continue expanding the product suite (Sequencing, Coaching, Dialer) and scaling the customer base (currently 1,000+ customers, targeting broader enterprise adoption).
- Maintain a 4X YoY growth trajectory while deepening the platform’s autonomous capabilities.

## Why Work Here
- **Culture**: Core values include “Extreme ownership,” “Ask why,” “Be a good person,” “Do more with less,” and “Earn customer love.” Emphasizes high integrity, speed, and ruthless prioritization.
- **Work model**: Hybrid (San Francisco HQ; some in-office presence expected per Built In). Office provides catered lunch, dinner, snacks, and drinks.
- **Benefits**: Unlimited PTO, equity incentive plan, comprehensive health (medical/dental/vision), 12-week birthing / 8-week non-birthing parental leave, commuter subsidies, work-from-home stipend, annual company offsite.
- **Engineering culture**: Real-time building for real customers; “give every rep a dedicated 24/7 coach” mentality; fast iteration with high ownership; early employees can shape the platform’s core agents.

## Sources
1. [nooks.ai](https://www.nooks.ai/)
2. [nooks.ai/careers](https://www.nooks.ai/careers)
3. [builtin.com](https://builtin.com/company/nooks)
4. [cbinsights.com](https://www.cbinsights.com/company/nooks)
5. [linkedin.com](https://www.linkedin.com/company/nooksapp)

## Other roles at Nooks

- [Senior Technical Recruiter](https://feeny.ai/job/senior-technical-recruiter-nooks-san-francisco-a8dbw9zr07st) — San Francisco, CA
- [Director, Strategic Partnerships](https://feeny.ai/job/director-strategic-partnerships-nooks-united-states-0wa57k93pqm5) — United States
- [Customer Success Manager, SMB (Hybrid SF)](https://feeny.ai/job/customer-success-manager-smb-hybrid-sf-nooks-san-francisco-15t6e3qn6pq5) — San Francisco, CA
- [Manager, Sales Development Representative](https://feeny.ai/job/manager-sales-development-representative-nooks-united-states-h4z8g43qcm1w) — United States
- [Account Executive, Commercial](https://feeny.ai/job/account-executive-commercial-nooks-united-states-jvber8y9fpzf) — United States
- [Chief of Staff, Legal](https://feeny.ai/job/chief-of-staff-legal-nooks-san-francisco-axcghqfcqc2g) — San Francisco, CA
- [Director, Revenue Engineering](https://feeny.ai/job/director-revenue-engineering-nooks-san-francisco-bnkz40p22xmx) — San Francisco, CA
- [Platform Engineer, Revenue Operations](https://feeny.ai/job/platform-engineer-revenue-operations-nooks-san-francisco-6vpx89gt0be5) — San Francisco, CA
- [University Recruiter](https://feeny.ai/job/university-recruiter-nooks-san-francisco-8hqt7v3xvf97) — San Francisco, CA
- [Software Engineer, New Grad](https://feeny.ai/job/software-engineer-new-grad-nooks-san-francisco-6r879h0qby0k) — San Francisco, CA