---
title: 'Customer Success Manager at monday.com'
canonical: 'https://feeny.ai/job/customer-success-manager-monday-com-new-york-hf8g138y6jgg'
type: 'job'
last_seen: '2026-11-05'
---

# Customer Success Manager at monday.com

- **Company:** [monday.com](https://feeny.ai/companies/monday-com)
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/monday.com/433b69c4-11f2-4cb6-b1a0-f46bbbed892e/application

> Drive AI‑led transformation for B2B customers by consulting on platform capabilities, automating workflows, and bridging business goals with technical execution.

## Job description

At [monday.com](http://monday.com), we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works. The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the [monday.com](http://monday.com) platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment. Please note this is a hybrid role in our New York City office.

About the role: As a Technical CSM, you’ll go beyond just managing accounts, and become the architect of digital evolution. You will bridge the gap between business goals and technical execution, acting as a strategic consultant for our most ambitious B2B clients. Your core mission is to move customers beyond "tool adoption" and into "business transformation" by consulting on how to power mission critical workflows with [monday.com](http://monday.com)’s AI platform.

- Champion AI-Led Transformation: Act as the primary advisor on how clients can leverage our AI suite to automate manual workflows, generate insights, and scale their internal operations.
- AI Consulting: Develop a deep sense of client trust and problem-solving first through technical aptitude and thorough, in-and-out knowledge of monday’s platform, reducing the barrier and uncertainty about how AI can exponentially improve the client’s ability to achieve their designated outcomes.
- Strategic Architecture: Empower customers to connect complex business challenges with sophisticated, automated solutions within the platform.
- Drive Organizational Change: Navigate client organizations to uncover high-impact opportunities for digital transformation and AI adoption.
- Data-Driven Growth: Leverage behavioral data and product usage insights to develop communication strategies that drive expansion and technical maturity at scale.
- High-Level Technical Enablement: Lead deep-dive consultations and technical workshops that move beyond "how-to" and focus on "how-to-scale."
- Voice of the Future: Represent the technical voice of the customer to our Product and Engineering teams, influencing the roadmap for AI and integration features.
- Cross-Functional Partnership: Collaborate with Consulting and Product teams to identify upsell and expansion opportunities rooted in technical solutioning.

Requirements:

- 3+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting.
- Technical Literacy: You understand how APIs work, how data flows between systems, and how to troubleshoot integration logic.
- AI Curiosity: A deep interest in the generative AI landscape and a proven ability to translate AI capabilities into tangible business value.
- Change Management DNA: Experience guiding large organizations through software transitions or process overhauls (Transformation Management).
- Executive Presence: Superb communication skills with the ability to establish technical credibility with stakeholders and C-suite executives.
- Analytical Mindset: You enjoy using data to segment business books and identify the next "big win" for your clients.
- Adaptability: A positive, high-energy attitude with the ability to thrive in a fast-paced, evolving technical environment.
- Bonus: Prior experience in strategy consulting or a background in business process mapping.

What [monday.com](http://monday.com) can offer you:

- Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program
- A team that values transparency and collaboration while having fun while we work
- Monthly stipends for food, wellness, and commuter/remote work
- Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops
- Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified.
- We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
- A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more

Visa sponsorship for this role is currently not available. [monday.com](http://monday.com) is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. For New York City-based hires only: compensation is structured as approximately 80% base salary and 20% variable on-target earnings (OTE). The base salary range for this position is: $102,000 – $138,000, with additional OTE potential of $128,000 – $173,000. OTE earnings are tied to individual performance pursuant to company policy. This role may also be eligible for equity awards, giving you the opportunity to share in the company’s long-term success. All compensation is subject to standard payroll taxes and withholdings.

## About monday.com

## Company Overview
- **One-liner**: monday.com is a global software company that develops a browser-based AI work platform to help teams manage their work, automate processes, and achieve more together.
- **Entity Type**: Public (Nasdaq: MNDY)
- **Headquarters**: Tel Aviv, Israel (with major offices in New York, London, Warsaw, Tokyo, Singapore, Melbourne, and Munich)
- **Founded**: February 2012 (originally as dapulse, rebranded to monday.com in 2017)
- **Founders**: Roy Mann and Eran Zinman

## Core Business
- **Primary industry/industries**: Process management, project management software, productivity software, team management, customer relationship management (CRM), collaborative software
- **Target customers**: B2B - serving over 250,000 customers globally, including over 60% of the Fortune 500
- **Mission or purpose statement**: "Shape how the world works" - helping teams get more work done with AI-powered tools that automate, build, and scale impact end-to-end.

## Products & Services
- **monday.com Work OS**: The core platform, a customizable, no-code work operating system for managing projects, workflows, and processes across teams and departments.
- **monday AI Platform**: An enterprise-grade AI infrastructure that allows users to build and deploy AI agents to automate tasks, with features like simulation mode, full user control, and a guarantee that customer data is never used to train AI models.
- **monday CRM**: A customer relationship management solution built on the Work OS.
- **monday Dev**: A product management tool tailored for software development teams.
- **monday Sales CRM**: A dedicated CRM for sales teams.
- **monday Marketer**: A work management solution for marketing teams.
- **Open API & Integrations**: An open platform allowing third-party developers to build custom views, dashboard widgets, automations, and integrations with other work apps.

## Market Standing
- **Valuation/Market Cap**: As a public company, market cap fluctuates. During its last private round in 2019, it was valued at $1.9 billion. The company went public in June 2021.
- **Key Metric**: Over $1.232 billion in annual revenue (2025), with over $1 billion in ARR.
- **Notable Investors/Partners**: Insight Partners, Sapphire Ventures, Hamilton Lane, HarbourVest Partners, ION Crossover Partners, and Vintage Investment Partners were key investors in its growth rounds.
- **Growth Signals**: The company has grown to over 3,155 employees (2025), serves over 250,000 customers, and is trusted by over 60% of the Fortune 500. It is aggressively expanding its AI capabilities with its new AI work platform and agent features.

## Competitive Advantages
- **Platform Stickiness**: monday.com is a highly customizable, no-code platform that becomes deeply embedded in a customer's daily workflows, creating high switching costs.
- **Data Privacy & Trust**: The company explicitly states that customer data is never used to train AI models, a major differentiator for enterprise clients concerned with data security.
- **Enterprise-Grade Security**: Offers robust security, governance, permissions, and compliance features, making it a trusted partner for large organizations.
- **Strong Brand & Scale**: With over 1 billion in ARR and a massive customer base, the company has significant resources for R&D and market expansion.

## Strategic Focus
- **AI-First Platform**: monday.com is pivoting heavily to become "The AI Work Platform for People & Agents," allowing users to build, validate, and deploy AI agents to automate work. This is the company's primary growth vector.
- **Expanding Enterprise Footprint**: Deepening its penetration into large enterprises by offering a secure, scalable, and customizable platform.
- **Product Ecosystem Growth**: Continuously expanding its suite of specialized products (CRM, Dev, Marketer) to capture more of the enterprise software market.

## Why Work Here
- **Product-First Culture**: The company is deeply committed to building intuitive, powerful, and easy-to-use products that solve real customer problems.
- **Impact & Ownership**: Employees are given significant ownership over their work from start to finish, fostering a culture of personal investment and high impact.
- **Hybrid Work Model**: monday.com offers a hybrid work environment, with most teams spending three days a week in the office for collaboration and the rest working remotely.
- **Career Growth**: The company provides learning programs, mentorship, development opportunities, and an internal mobility process to support diverse career paths.
- **Global & Diverse Team**: With 3,000+ employees across 15+ locations and 17 teams, the company offers a truly international and diverse work environment. It is an equal opportunity employer committed to inclusion.
- **Strong Financial Health**: As a profitable, publicly-traded company with over $1B in ARR, monday.com offers stability and long-term growth potential for its employees.

## Sources
1. [monday.com Careers Page](https://monday.com/careers)
2. [monday.com Official Website](https://www.monday.com/)
3. [Built In - monday.com Company Profile](https://builtin.com/company/mondaycom)
4. [Wikipedia - Monday.com](https://en.wikipedia.org/wiki/monday.com)
5. [LinkedIn - monday.com](https://uk.linkedin.com/company/mondaydotcom)

## Other roles at monday.com

- [Software Engineering Tech Lead](https://feeny.ai/job/software-engineering-tech-lead-monday-com-warsaw-hxy41vksk9y2) — Warsaw, Poland
- [Software Engineer Tech Lead – AI Workflows & Automations](https://feeny.ai/job/software-engineer-tech-lead-ai-workflows-automations-monday-com-tel-aviv-5sck134zwndn) — Tel Aviv, Israel
- [Enterprise Account Manager](https://feeny.ai/job/enterprise-account-manager-monday-com-london-9zxy0khm0w3y) — London, United Kingdom
- [Product Marketing Manager, AI Builder](https://feeny.ai/job/product-marketing-manager-ai-builder-monday-com-tel-aviv-x2x548nqr14j) — Tel Aviv, Israel
- [Forward Deployed Consultant](https://feeny.ai/job/forward-deployed-consultant-monday-com-singapore-343eep63ymvh) — Singapore
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-monday-com-denver-me8t5gwwwqas) — Denver, CO
- [Field Marketing, BR](https://feeny.ai/job/field-marketing-br-monday-com-brazil-09sw1544pj2s) — Brazil
- [Strategic Account Manager](https://feeny.ai/job/strategic-account-manager-monday-com-london-n49wx74j8zhh) — London, United Kingdom
- [AI Solutions Builder](https://feeny.ai/job/ai-solutions-builder-monday-com-tel-aviv-tr7dhandq8vc) — Tel Aviv, Israel
- [Solution Architect - APJ](https://feeny.ai/job/solution-architect-apj-monday-com-sydney-rwzh3nb6m2mk) — Sydney, Australia