---
title: 'Customer Success Manager, NAM at SpotDraft'
canonical: 'https://feeny.ai/job/customer-success-manager-nam-spotdraft-bengaluru-5ah9nc5r2z58'
type: 'job'
last_seen: '2026-09-17'
---

# Customer Success Manager, NAM at SpotDraft

- **Company:** SpotDraft
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-17
- **Apply:** https://jobs.ashbyhq.com/spotdraft/cba96bf5-96ef-4317-8aa4-b211d19262cc

## Job description

About SpotDraft. SpotDraft is on a mission to help legal and business teams move faster, together. Our AI-powered contracting platform is redefining how companies manage contracts, and our story deserves to be told in creative, human, and memorable ways. Top Outcomes: Join our Customer Success team to help execute our vision of reducing mundane work for legal teams and enhancing human productivity. Customer Success Managers at SpotDraft will end up owning the post-sale journey of our customers. As a Customer Success Manager, you will be responsible for activation, onboarding & retention of customers. You will also be responsible for identifying upsell opportunities and creating amazing user experiences (via gamification and other initiatives) to convert our customers into champions.

Day to Day:

- Timings: 5pm IST to 2am IST
- Leverage your deep product expertise and understanding of our customer’s business goals to lead adoption and enablement activities.
- Develop a program plan with measurable goals, a clear governance structure, and agreed-upon metrics of success.
- Lead workshops and complex deployment projects involving multiple senior stakeholders.
- Conduct Business Reviews with economic sponsors, program managers & business stakeholders for the purpose of reviewing results, sharing partnership feedback, and aligning on go-forward strategies.
- Build and manage relationships across your portfolio to solidify our partnership and commitment to the customer’s business goals.
- Proactively monitor and analyze customer health indicators, business goals & renewal dates, and develop strategies for joint success.

Requirements:

- Excellent presentation, organizational, and communication skills (both written and verbal)
- 3+ years of relevant experience as a customer success manager in B2B SaaS companies, with enterprise-level customers preferred
- Ability to facilitate workshops with C-level executives and senior stakeholders on governance and operating models, business adoption techniques, the product vision & roadmap
- Team-first mentality & growth mindset are a must.

Why SpotDraft?

- Brilliant teammates—Work with some of the sharpest minds in legal tech.
- Expand your network—Interact with top founders, investors, and industry leaders.
- Real impact—Take ownership of projects and see your work in action.
- Big goals, bold moves—We trust you to deliver, innovate, and push boundaries.

Our Core Values

- Our business is to delight Customers
- Be Transparent. Be Direct
- Be Audacious
- Outcomes over everything else
- Elevate each other
- Be Passionate. Take Ownership.
- Be 1% better every day

All candidates’ personal data shared during the recruitment process will be handled with utmost confidentiality and used solely for hiring purposes, in line with applicable data protection regulations.

*SpotDraft is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status

## About SpotDraft

## Company Overview
- **One-liner**: SpotDraft is an AI-native contract lifecycle management (CLM) platform that automates the end-to-end contract process for legal, sales, finance, and HR teams.
- **Entity Type**: Private (Series B-II)
- **Headquarters**: Bengaluru, India (global HQ) and New York, NY, USA
- **Founded**: 2017
- **Founders**: Shashank Bijapur (CEO) and Madhav Bhagat (CTO)

## Core Business
- **Primary industry/industries**: Legal Technology, Contract Lifecycle Management (CLM), AI-powered SaaS
- **Target customers**: B2B, serving legal, sales, finance, HR, and procurement teams at mid-market to enterprise companies
- **Mission or purpose statement**: “We believe humans should do human work and leave the paper pushing to technology.” The company aims to free legal teams from mundane tasks and unlock their true potential.

## Products & Services
- **AI-Native CLM Platform**: End-to-end contract automation covering request, drafting, negotiation (redlining), approval workflows, e-signatures, and a centralized contract repository.
- **Contract AI (VerifAI)**: Built-in AI that understands context, follows user-defined rules, and flags risky language during negotiations. Designed to adhere to California State Bar and ABA guidance on generative AI.
- **Clickwrap Agreements**: Support for digital consent capture.
- **Negotiation & Collaboration Tools**: Shared workspaces for legal and business teams to review and redline contracts in Word, Slack, or within SpotDraft.
- **ESignatures**: Native e-sign capabilities compliant with ESIGN and eIDAS.
- **Analytics & Intelligence**: Dashboards for contract data insights—renewals, bottlenecks, team workloads, and performance metrics.

## Market Standing
- **Valuation/Total Funding**: $90.61 million total raised (latest round: $8M Series B-II, announced in 2025)
- **Key Metric**: Annual revenue estimated at $13.2M (LinkedIn estimate); trusted by 450+ companies
- **Notable Investors/Partners**: Key investor includes Qualcomm (partnered for $8M raise); backed by prominent venture capital firms
- **Growth Signals**: 340 employees (up 16.8% YoY); operates in 7 countries (India, USA, and others); expanding global footprint with big brands; recently launched AI capabilities with strong regulatory compliance focus

## Competitive Advantages
- **AI-native design**: AI is embedded into every part of the platform rather than bolted on, giving it deep contextual understanding of contracts.
- **Speed to value**: Go-live in weeks (not months) with in-house implementation and a dedicated customer success manager.
- **Security-first**: Industry-leading security and compliance standards; AI built to respect data privacy (on-device AI emphasis).
- **Founder pedigree**: CEO is a Harvard-trained lawyer and former White & Case attorney; CTO is a Carnegie Mellon grad and ex-Google/Microsoft engineer.

## Strategic Focus
- **Global expansion**: Actively building presence across the Americas, EMEA, and India.
- **AI leadership**: Continuing to invest in on-device, secure AI that gives legal teams control while maximizing automation.
- **Enterprise adoption**: Targeting larger, regulated companies that need compliant, auditable contract management.
- **Product depth**: Enhancing analytics, workflow automation, and integrations to become the “system of record” for contracts.

## Why Work Here
- **Culture**: Team values include “Be Transparent. Be Direct,” “Be Audacious,” “Elevate Each Other,” “Outcomes over everything else,” and “Become 1% Better everyday.” Emphasis on ownership, experimentation, and customer delight.
- **Work policy**: Flexible work schedule; pet-friendly offices; remote/hybrid options available.
- **Perks**: Medical insurance coverage, mental health wellness support, professional development allowance, incentivized rewards and recognition platform.
- **Engineering culture**: Led by a CTO from Google/Microsoft; strong focus on building a world-class development team and a globally recognized SaaS brand.
- **Mission-driven**: Opportunity to work on a product that directly transforms how legal teams operate—using AI to automate tedious, repetitive work.

## Sources
1. [SpotDraft About Us](https://www.spotdraft.com/about-us)
2. [SpotDraft Homepage](https://www.spotdraft.com/)
3. [SpotDraft Careers](https://www.spotdraft.com/careers)
4. [CB Insights - SpotDraft](https://www.cbinsights.com/company/spotdraft)
5. [LinkedIn - SpotDraft](https://in.linkedin.com/company/spotdraft)

## Other roles at SpotDraft

- [Associate Product Manager](https://feeny.ai/job/associate-product-manager-spotdraft-bengaluru-h6j5mank2epj) — Bengaluru, India
- [Product Manager](https://feeny.ai/job/product-manager-spotdraft-bengaluru-j0cspy8j9cym) — Bengaluru, India
- [Senior Sales Development Representative - APAC](https://feeny.ai/job/senior-sales-development-representative-apac-spotdraft-bengaluru-m3ejnqsxffxf) — Bengaluru, India
- [Chief Of Staff to the CTO](https://feeny.ai/job/chief-of-staff-to-the-cto-spotdraft-bengaluru-svttwzr6aq8w) — Bengaluru, India
- [Sales Development Representative - (UK)](https://feeny.ai/job/sales-development-representative-uk-spotdraft-united-kingdom-2gfc22g3xy8w) — United Kingdom
- [Implementation and Onboarding Manager](https://feeny.ai/job/implementation-and-onboarding-manager-spotdraft-bengaluru-b9xv51r6k69j) — Bengaluru, India
- [Events Operations Specialist](https://feeny.ai/job/events-operations-specialist-spotdraft-bengaluru-gw773mvjezvc) — Bengaluru, India
- [Product Manager - AI](https://feeny.ai/job/product-manager-ai-spotdraft-bengaluru-67eb4g9f5art) — Bengaluru, India
- [Account Executive - APAC](https://feeny.ai/job/account-executive-apac-spotdraft-bengaluru-gzh6kycvf6rw) — Bengaluru, India
- [Senior Sales Development Representative](https://feeny.ai/job/senior-sales-development-representative-spotdraft-spotdraft-inc-wgxdkyx12rsh) — Spotdraft Inc, NY