---
title: 'Customer Success Manager - Named Accounts at Asana'
canonical: 'https://feeny.ai/job/customer-success-manager-named-accounts-asana-tokyo-fsf3rm44ty0y'
type: 'job'
last_seen: '2026-10-14'
---

# Customer Success Manager - Named Accounts at Asana

- **Company:** Asana
- **Location:** Tokyo, Japan
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-14
- **Apply:** https://www.asana.com/jobs/apply/8201809?gh_jid=8201809

## Job description

Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time.

We are looking for an experienced Enterprise Customer Success Manager to help support and grow our largest and most strategic customers. As an Asana Enterprise CSM, you’ll guide the customer to deploy Asana successfully, adopt it widely across their organization, and ensure they continuously gain business value from our products and services. By engaging your customers using a consultative approach, you’ll position yourself as a preferred long-term strategic partner and serve as the trusted point of contact across their lifecycle. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business.

This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team. Most Asanas have the option to work from home on the two other weekdays they are not in office. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

## What you’ll achieve

- Maintain ownership of a portfolio of strategic customers, weaving a web to develop new relationships while supporting existing teams to ultimately drive adoption and retention of Asana across their organization
- Work with customers to understand their motivation, business drivers, strategic goals, and desired business outcomes; co-create joint customer impact plans that include success metrics, engagement and adoption strategy, timelines, communication, and plan to expand
- Execute on all phases of the customer journey, including deployment design and execution, change management consulting, workflow design, business performance reviews, roadmap advisory, and renewal touch points
- Develop and maintain an internal Champion Network across customer’s organization, facilitating workshops on best known practices
- Analyze customer usage in internal data systems to identify, communicate, and act upon both risks and opportunities; proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption
- Partner closely with Sales counterparts to build strategic account plans, nurture executive relationships, facilitate Executive Business Reviews, and identify expansion opportunities
- Serve as the voice of your customers by surfacing key trends and insights back to our Product, Research, and business teams
- Travel on-site up to 10% of the time, depending on customer needs

## About you

- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
- 5+ years of experience in a Customer Success, Consulting, or Account Management role working with large, complex Enterprise-level accounts
- Experience managing a book of high-value customer relationships with an ability to drive customer success and align within complex organizational structures, building trust with stakeholders from C-Suite Executives to day-to-day users
- Customer-centric at your core with a devotion to ensuring customer success, adoption, and advocating for regional customer needs
- Strong cross-functional collaborator with experience partnering with Account Executives or Partners to provide a high-quality, thoughtful customer experience
- Self-motivated, proactive team player with a bias for action and ability to work effectively in an ambiguous, ever-changing environment
- Driven, process-oriented mindset with the ability to effectively balance competing priorities and make decisions that best support the customer, team, and Asana
- Strong understanding of the Japanese market
- Fluency in Japanese is required; proficiency in English is preferred

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

#LI-Hybrid #LI-KR2

## About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

[Join Asana’s Talent Network](https://www.gem.com/form?formID=fbcdec8c-3442-43b9-9b45-d2b5f4ea25db) to stay up to date on job opportunities and life at Asana.

## About Asana

## Company Overview
- **One-liner**: Asana provides an operating system for human-agent teams, enabling organizations to coordinate critical workflows with a shared plan, shared memory, and enterprise-grade governance.
- **Entity Type**: Public (NYSE: ASAN)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2008 (based on the company’s reference to “18 years of multiplayer architecture” in 2026) [asana.com](https://asana.com/company)
- **Founders**: Dustin Moskovitz and Justin Rosenstein

## Core Business
- **Primary industry**: Work management / enterprise collaboration software.
- **Target customers**: B2B, including small teams, large enterprises, and global organizations across over 200 countries.
- **Mission**: “To help humanity thrive by enabling the world’s teams to work together effortlessly.” [asana.com](https://asana.com/company)

## Products & Services
- **Asana Platform (SaaS)**: A cloud-based work management tool built on the Asana Work Graph®, offering shared plans, goals, portfolios, cross-functional workflows, and governance. The platform now supports human–agent collaboration, integrating AI agents into the same environment where humans work.

## Market Standing
- **Valuation / Market Cap**: Not publicly available from the provided sources.
- **Key Metric**: Not publicly available from the provided sources (public company financials such as annual revenue are not included in the search results).
- **Notable Investors / Partners**: Not specified in the provided materials.
- **Growth Signals**: Acquisition of StackAI to unify human and agent workflows [asana.com](https://asana.com/culture-and-belonging); global presence with 13 office locations [asana.com](https://asana.com/jobs); named a Great Place to Work for multiple consecutive years.

## Competitive Advantages
- **Work Graph® Technology**: A multiplayer architecture that maintains a shared, real-time representation of work across people and tasks.
- **Enterprise Governance**: Role-based controls, security, and compliance features built for large organizations.
- **AI Integration**: Native support for AI agents running alongside humans on a single platform, differentiating Asana from pure human-only coordination tools.
- **Culture of Clarity**: Operating principles that emphasize transparency, accountability, and empathy, which translate into product design and customer trust.

## Strategic Focus
- **Human‑Agent Workflows**: Asana is positioning itself as the operating system where humans and AI agents collaborate seamlessly, with shared memory and governance.
- **AI Innovation**: An internal AI Council fosters a culture of AI-driven innovation, and the company continues to release new AI features to help customers achieve goals faster. [asana.com](https://asana.com/inside-asana/great-place-to-work)
- **Global Expansion**: Growing its office footprint and customer base in over 200 countries.

## Why Work Here
- **Culture**: Recognized by Fortune as a Great Place to Work (Bay Area list for eight consecutive years) and by Inc. (seven consecutive years). Employees report 89% satisfaction vs. 57% at a typical U.S. company. [asana.com](https://asana.com/inside-asana/great-place-to-work)
- **Values**: Operating principles include “Solve it together,” “Act like you own it,” “Start with heart,” “Know your customer,” “Get to Beta,” and “Cut to the core.” [asana.com](https://asana.com/company)
- **Work Model**: Office-centric hybrid schedule in San Francisco and New York: standard in-office days Monday, Tuesday, Thursday; work-from-home Wednesdays; Friday flexibility depends on role. [asana.com](https://asana.com/jobs/all)
- **Benefits**: 16 weeks paid parental leave, free therapy/coaching via Modern Health, pay equity studies conducted twice a year, employee resource groups (ERGs), mentorship and sponsorship programs, training in bias and harassment, and an apprenticeship program (AsanaUp). [asana.com](https://asana.com/culture-and-belonging)
- **Engineering & Growth**: Access to big responsibilities, leadership training, and a strong commitment to accessibility (WCAG 2.1 AA compliance).

## Sources
1. [asana.com](https://asana.com/company) – Company overview, mission, history, values, office locations
2. [asana.com](https://asana.com/culture-and-belonging) – Culture, belonging, benefits, ERGs, StackAI acquisition
3. [asana.com](https://asana.com/jobs) – Careers page, benefits, development
4. [asana.com](https://asana.com/jobs/all) – Hybrid work policy, specific job listing details
5. [asana.com](https://asana.com/inside-asana/great-place-to-work) – Great Place to Work recognition, AI Council, employee satisfaction

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