---
title: 'Customer Success Manager at Neighbor'
canonical: 'https://feeny.ai/job/customer-success-manager-neighbor-lehi-rhx3tzard9az'
type: 'job'
last_seen: '2026-11-02'
---

# Customer Success Manager at Neighbor

- **Company:** Neighbor
- **Location:** Lehi, UT
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.lever.co/neighbor/ddc555e0-26c7-4764-acdd-702c920c5440

## Job description

At Neighbor, our vision is to bring communities together by solving our neighbors’ biggest challenges.

We’re building the largest hyper-local marketplace the world has seen. We’ve raised over $65 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started! To learn more, here is what one of our investors wrote after leading Neighbor’s Series A.

We are searching for a Customer Success Manager to help continue building out our post-sale account management function and process. You’ll be responsible for onboarding, managing, and expanding our commercial supply partnerships, comprised of parking operators and national real estate portfolios - including some of the largest REITs in the country. You will explore innovative ways to identify and optimize partnerships to maximize revenue and partner engagement and satisfaction. Our ideal candidate is someone who thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and a positive experience. This role will work closely with Sales, Customer Support, Product, Marketing, and Engineering.

## What You'll Do

- Maximize commercial supply partner engagement on the Neighbor platform to ensure a fast response time to inbound messages and renter requests.
- Increase number of properties listed with Neighbor for commercial supply partners.
- Maximize total number of Neighbor properties earning revenue for each commercial partnership.
- Build out customer success processes to optimize for partner satisfaction and revenue generation.
- Act as a thought leader in defining success criteria and understand business needs of commercial partners in an ever-changing business environment.
- Assist with the definition and design of tools, standard operating procedures and processes.
- Onboard new commercial supply partners including initial and regular check-ins with partners.
- Synthesize commercial partner feedback to recommend product improvements.
- Act as a strategic and influential partner for your commercial supply partners, proactively seeking out new opportunities within their portfolio.
- Work with the Neighbor demand team to place large commercial demand deals with commercial supply partners.
- Analyze complex data sets to provide recommendations to clients
- Meet and establish relationships with key clients and find ways to increase revenue with those partners

## Qualifications

- Demonstrated success identifying business opportunities for clients and increasing partner engagement and utilization of company products.
- AI experience in automating processes at scale.
- Uses data analysis, reporting, and forecasting to guide business decisions.
- Track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Experience in commercial real estate a plus, especially familiarity with large REITs and parking operators.
- Experience using analytical, account management, and productivity tools including Domo, HubSpot, and Google Suite.
- High level of comfort working in a startup environment: fast-paced, ambiguous, and a roll-up-your-sleeves attitude to solving tough problems.

## Benefits

- Generous Stock options
- Medical, dental, and vision insurance
- Generous PTO
- 11 paid company holidays
- Hybrid work model - WFH every Monday
- 401(k) plan
- Infant care leave
- On-site gym/showers open 24/7

About Neighbor: Neighbor is a marketplace where people with extra space in /around their home connect with people in need of storage. At 50% the cost of traditional self-storage, Neighbor provides affordable storage to renters and the ability for hosts to monetize unused space. Come help us disrupt the $40 Billion Dollar self-storage industry!

This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of a fun, collaborative and inclusive team of innovative, talented, and motivated individuals.

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, connect with us via email at hr@neighbor.com. Check out our careers page to get to know us better as you think about your next step at Neighbor!

## About Neighbor

## Company Overview
- **One-liner**: Neighbor operates the largest peer-to-peer marketplace in the United States for storage and parking, connecting people with unused space to those who need affordable storage.
- **Entity Type**: Private (Series A/B stage; $67.3M+ total funding)
- **Headquarters**: Lehi, Utah, United States
- **Founded**: 2017
- **Founders**: Preston Alder, Colton Gardner, Joseph Woodbury

## Core Business
- Primary industry: Technology, Information and Internet (Marketplace)
- Target customers: B2C (individuals seeking storage or renting out space) and B2B (businesses monetizing underutilized real estate)
- Mission or purpose statement: Create the largest passive income marketplace by making storage 50% cheaper for renters and turning unused space into reliable income for hosts.

## Products & Services
- **Neighbor Marketplace**: A web and mobile platform where hosts list garages, driveways, basements, lots, and RV parking for monthly rent, and renters find, compare, and book storage spaces in minutes. Type: Two-sided marketplace (SaaS-enabled).
- **Host Guarantee & Protection**: Hosts are backed by up to $1M in liability coverage, with optional Property Protection Plans for renters. Type: Service/Insurance feature.
- **Business Solutions**: Turnkey platform for multifamily properties, small businesses, and storage facilities to monetize vacant space. Type: B2B service.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $67.3M (reported by LinkedIn); other sources cite $75M from top-tier investors.
- **Notable Investors/Partners**: Andreessen Horowitz (a16z), Fifth Wall, Pelion Venture Partners, and the CEOs of Uber, StockX, and DoorDash as individual investors.
- **Growth Signals**: 254 employees (+35.1% YoY); active listings in all 50 U.S. states; monthly headcount growth of +5.9%; 6 active job postings with +50% YoY growth in openings.

## Competitive Advantages
- **Network effects**: Largest hyper-local storage marketplace in the U.S. with nationwide coverage — the more hosts and renters join, the more valuable the platform becomes.
- **Price advantage**: Renters save up to 50% compared to traditional self-storage, making the value proposition extremely compelling.
- **Low-friction for hosts**: Hosts spend an average of just 16 minutes per month managing their space, enabling true passive income.
- **Strong brand and trust infrastructure**: ID-verified hosts, thousands of 5-star reviews, and up to $1M in liability coverage reduce friction in peer-to-peer transactions.

## Strategic Focus
- Continue expanding nationwide marketplace density and inventory across all 50 states.
- Grow B2B adoption with multifamily properties and small businesses to unlock institutional supply.
- Scale the host and renter base through partnerships and brand marketing to disrupt the $500B storage industry.

## Why Work Here
- **Culture**: High-transparency, low-ego environment that attracts and invests in "top 1% talent" pursuing hard challenges.
- **Location**: On-site roles in Lehi, Utah (HQ) with a modern office featuring a 24/7 on-site gym and showers.
- **Compensation & benefits**: Competitive stock options, medical/dental/vision insurance, accident & disability insurance, 401(k) plan, generous PTO & holidays, and parental leave.
- **Team & growth**: Fast-growing company (+35% headcount YoY) with roles across Engineering, Data, Marketing, Sales, Product, and Trust & Safety — offering significant career growth potential in a scaling organization.
- **Employee ratings**: 4.4/5.0 on employer review sites, with strong marks for Work-Life (4.2), Culture (4.2), and Career (4.4).

## Sources
1. [neighbor.com - Company overview](https://www.neighbor.com/?stream=top)
2. [neighbor.com - Careers page](https://www.neighbor.com/careers)
3. [jobs.lever.co - Neighbor job listings](https://jobs.lever.co/neighbor)
4. [linkedin.com - Neighbor company page](https://www.linkedin.com/company/neighbor)
5. [indeed.com - Neighbor careers and salaries](https://www.indeed.com/cmp/Neighbor-9)

## Other roles at Neighbor

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- [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-neighbor-lehi-jxh3tnmpxxmm) — Lehi, UT
- [Marketplace Growth Associate](https://feeny.ai/job/marketplace-growth-associate-neighbor-lehi-41vcssbtb7g6) — Lehi, UT
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- [FP&A Intern (Summer 2027)](https://feeny.ai/job/fp-a-intern-summer-2027-neighbor-lehi-gs0eb76n927s) — Lehi, UT
- [Head of Performance Marketing](https://feeny.ai/job/head-of-performance-marketing-neighbor-lehi-fanp8rzrc30r) — Lehi, UT
- [Data Science Internship (Current PhD) - Summer 2027](https://feeny.ai/job/data-science-internship-current-phd-summer-2027-neighbor-lehi-sert43tvn5t1) — Lehi, UT
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