---
title: 'Customer Success Manager Netherlands (m/f/x) at Eye Security'
canonical: 'https://feeny.ai/job/customer-success-manager-netherlands-m-f-x-eye-security-the-hague-drc74y2vqjqs'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager Netherlands (m/f/x) at Eye Security

- **Company:** Eye Security
- **Location:** The Hague, Netherlands
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/eye-security/635241ba-8065-406d-9945-c6c781160292

## Job description

## About Eye Security

Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally. We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players. At Eye, you’ll work on international projects, solving real-world challenges and helping to build a safer digital future for our clients.

## About this role

As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions. You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you.

## What You’ll Do

- Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
- Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.
- Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback.
- Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences.
- Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes.

## What You Bring

- You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth.
- You communicate clearly and confidently in both Dutch and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations.
- You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce.
- You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value.
- You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus.

## What We Offer

- A meaningful mission: protect organizations across Europe from real-world cyber threats.
- A hybrid-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections.
- Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds.
- Full ownership of a strategic function in a high-growth cybersecurity scale-up.
- Weekly lunches (NL) and Thursday socials to stay connected.
- A generous time-off policy, including wellbeing and volunteering days.

Ready to take ownership, bring ideas to life, and inspire others? We’d love to hear from you. Apply now and become part of our mission at Eye Security.

## About Eye Security

## Company Overview
- **One-liner**: Eye Security provides enterprise-grade cybersecurity, including managed detection and response (MDR), cyber insurance, and incident response, specifically designed for mid-sized businesses across Europe.
- **Entity Type**: Private (Series B)
- **Headquarters**: Den Haag, Netherlands
- **Founded**: 2020
- **Founders**: Job, Piet, and Vincent (former Dutch intelligence & military security service members)

## Core Business
- **Primary industry/industries**: Cybersecurity (Computer and Network Security) & Insurtech
- **Target customers**: B2B, primarily mid-market companies (SMEs) in sectors like logistics, manufacturing, professional services, and healthcare.
- **Mission or purpose statement**: To protect every organization in Europe by making high-end cyber security and insurance protection accessible to mid-sized businesses.

## Products & Services
- **Managed XDR**: AI-driven detection and expert-led response for 24/7 protection against threats. [eye.security](https://www.eye.security/)
- **24/7 Incident Response**: Restore business operations with a dedicated hotline and rapid response team. [eye.security](https://www.eye.security/)
- **Cyber Insurance**: Ensures business continuity and provides financial protection against the costs of a cyber attack. [eye.security](https://www.eye.security/)
- **Security Awareness**: Improves security culture through employee training programs. [eye.security](https://www.eye.security/)
- **Eye Log**: 12 months of EU-native log retention for compliance and threat hunting. [eye.security](https://www.eye.security/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding of **$61.9M** (as of 2024).
- **Notable Investors/Partners**: J.P. Morgan Growth Equity Partners (Lead, Series B), Bessemer Venture Partners (Lead, Series A), TIN Capital (Lead, Seed). [linkedin.com](https://www.linkedin.com/company/eyesecurity/)
- **Growth Signals**: Protects **750+** European companies; headcount grew **12.6% YoY** to 161 employees; operates in 10 countries; actively hiring with 51 open positions. [linkedin.com](https://www.linkedin.com/company/eyesecurity/)

## Competitive Advantages
- **Founding Team Expertise**: Founded by former members of the Dutch AIVD and MIVD intelligence services, giving them unique insight into the threat landscape. [eye.security](https://www.eye.security/careers)
- **All-in-One Solution**: Uniquely combines MDR, incident response, security awareness, and cyber insurance into a single, affordable package for the mid-market. [eye.security](https://www.eye.security/)
- **AI + Human Insight**: Uses AI for speed in detection, combined with a European SOC team of experts for context and accuracy. [eye.security](https://www.eye.security/)
- **Mid-Market Focus**: Tailored for companies that find enterprise solutions too complex and expensive, but need more than basic consumer tools.

## Strategic Focus
- **European Expansion**: Scaling operations across the UK, Netherlands, Germany, Belgium, and beyond. [eye.security](https://www.eye.security/careers)
- **Product Innovation**: Continuing to develop AI-driven security tools and integrating them with insurance products to simplify the customer experience. [eye.security](https://www.eye.security/)
- **Market Penetration**: Targeting specific verticals like healthcare, logistics, and manufacturing with tailored solutions.

## Why Work Here
- **Culture & Mission**: Emphasizes a "culture first" environment with a mission to protect European businesses from cyber crime. The team includes former intelligence experts and world-class engineers. [eye.security](https://www.eye.security/careers)
- **Flexibility**: Hybrid working model with flexible hours. [eye.security](https://www.eye.security/careers)
- **Time Off**: Generous time-off policy including country-specific holidays, floating holidays, volunteering days, and wellness/mental health days. [eye.security](https://www.eye.security/careers)
- **Growth**: Dedicated learning budget, conferences, networking events, and time off for learning and development. [eye.security](https://www.eye.security/careers)
- **Perks**: Annual company-wide "Eye-cation", quarterly company events, and monthly team gatherings. [eye.security](https://www.eye.security/careers)

## Sources
1. [eye.security](https://www.eye.security/careers)
2. [eye.security](https://www.eye.security/)
3. [linkedin.com](https://www.linkedin.com/company/eyesecurity/)
4. [cbinsights.com](https://www.cbinsights.com/company/eye-security)

## Other roles at Eye Security

- [Staff AI Engineer](https://feeny.ai/job/staff-ai-engineer-eye-security-the-hague-6dbax24pd70g) — The Hague, Netherlands
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- [Director of Revenue Operations (m/f/x)](https://feeny.ai/job/director-of-revenue-operations-m-f-x-eye-security-berlin-w9ctc0fbyvdq) — Berlin, Germany
- [Customer Support Working Student](https://feeny.ai/job/customer-support-working-student-eye-security-the-hague-75jb0nsk7bar) — The Hague, Netherlands
- [Accountmanager Cybersecurity](https://feeny.ai/job/accountmanager-cybersecurity-eye-security-netherlands-8peemn5qbdpg) — Netherlands
- [Technical Information Security Officer (ISO)](https://feeny.ai/job/technical-information-security-officer-iso-eye-security-the-hague-c6vssjdqbvrf) — The Hague, Netherlands
- [Senior Software Engineer, Agents (m/f/x)](https://feeny.ai/job/senior-software-engineer-agents-m-f-x-eye-security-berlin-7zq5fc9y0v32) — Berlin, Germany
- [MSP Partner Manager Nordics (f/m/x)](https://feeny.ai/job/msp-partner-manager-nordics-f-m-x-eye-security-nordics-q4dsjm1g8t46) — Nordics
- [Partner Manager MSP - Norden (f/m/x)](https://feeny.ai/job/partner-manager-msp-norden-f-m-x-eye-security-nordics-vkz5rex5v3xp) — Nordics
- [Senior Product Manager – German Speaking - Managed Detection and Incident Response (m/f/x)](https://feeny.ai/job/senior-product-manager-german-speaking-managed-detection-and-incident-response-dcd982rketqy) — Berlin, Germany