---
title: 'Customer Success Manager, Networks at NetBrain'
canonical: 'https://feeny.ai/job/customer-success-manager-networks-netbrain-hyderabad-9z66c0q15tyy'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Success Manager, Networks at NetBrain

- **Company:** NetBrain
- **Location:** Hyderabad, India
- **Work type:** hybrid
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.greenhouse.io/netbrain/jobs/5254081007

## Job description

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management.  Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.

The Customer Success Manager, Networks is a key member of the post-sales organization, owning customer relationships across adoption, renewal, and expansion for a portfolio of enterprise accounts. You are the primary point of contact for customer stakeholders — including C-level executives — and this is a commercially led role rather than a networking role: you don't need to be a network engineer, but you do need enough technical fluency to understand how customers use the product, explain it credibly, and run a demo when needed.

## What You'll Do

- Build and own stakeholder relationships across IT Operations, Network Engineering, and executive leadership within your accounts.
- Run regular check-ins and quarterly/annual business reviews, communicating NetBrain's value alongside adoption progress.
- Serve as the primary point of escalation for your customers and the internal voice of the customer, looping in Support or R&D when technical depth is needed.
- Define customer-specific success metrics and track them through the account lifecycle, monitoring adoption and flagging low-utilization signals.
- Deliver business-review materials that connect product usage to the outcomes customers care about.
- Own renewal status and forecasting for your accounts, running the renewal process end to end — health check, stakeholder alignment, proposal, and close — with Sales supporting on commercial terms. Escalate at-risk accounts early with a clear recovery plan.
- Identify and qualify expansion opportunities — additional modules, seats, or use cases — applying ARR, GRR, and NRR concepts to prioritize your time. Partner with the Account Executive on expansion proposals and demonstrations.
- Log customer activity and renewal/expansion status in Salesforce (or Gainsight), relay customer feedback to Product, and nominate satisfied customers for case studies and references.

## Who You Are

- Commercial experience owning a block of business — adoption, renewals, or onboarding — if you don't come from a networking background, plus the ability to understand the product's technical aspects well enough to explain them to customers and run a demo when needed.
- 5–6 years of overall experience, with 2+ years in a customer-facing role (Customer Success, Support, NOC, Delivery, or similar).
- Strong communication and executive presence, comfortable presenting to both technical stakeholders and C-level executives; outcome-driven, with strong problem-solving and the ability to manage multiple customers and priorities at once.
- Customer success experience in a technical product environment — infrastructure, network security, or another technically complex product — strongly preferred.
- Working understanding of enterprise networking concepts (routing/switching, BGP, OSPF, VLANs) helpful but not required; a non-networking candidate with a strong commercial background will still be considered.
- Experience identifying expansion opportunities and fluency with ARR, GRR, NRR, and product adoption metrics.
- Exposure to network or infrastructure vendors (e.g., SolarWinds, Check Point, Fortinet, Juniper, Cisco) or to enterprise/Global 2000 customers preferred.
- Bachelor's degree in Computer Science, Engineering, Business, or equivalent experience.

## Nice to Have

- Networking certifications (CCNA, CCNP, JNCIA, or equivalent) — a plus, not a requirement.
- Experience with CRM or Customer Success platforms such as Salesforce, Gainsight, or HubSpot.
- Exposure to SaaS, automation-driven, or observability platforms.

NetBrain invites all interested and qualified candidates to apply for employment opportunities.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you.

In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

## About NetBrain

## Company Overview
- **One-liner**: NetBrain provides an intent-based network automation and visibility platform that uses AI agents to diagnose, decide, and act on network issues, helping enterprises prevent outages and reduce manual operations.
- **Entity Type**: Private (Acquired by Blackstone Group in July 2025)
- **Headquarters**: Burlington, Massachusetts, United States
- **Founded**: 2004
- **Founders**: Not publicly listed on primary sources

## Core Business
- **Primary industry**: Network Automation, IT Operations, Cybersecurity
- **Target customers**: Large enterprises, including approximately one-third of the Fortune 100 and Fortune 500; B2B, Enterprise
- **Mission or purpose**: To deliver autonomous network operations through AI agents that diagnose, decide, and act with full network context, ensuring seamless network reliability for critical services worldwide.

## Products & Services
- **NetBrain Next-Gen Platform**: An intent-based network automation and visibility platform that automates more than 95% of network tickets and prevents over 50% of network problems before they impact production. It integrates with major ITSM systems and provides hybrid-cloud visibility, map-based diagnostics, and proactive compliance assessment.
- **Agentic NetOps**: AI agents that autonomously diagnose, decide, and act on network issues with full context, reducing manual operations and escalations.
- **Hybrid-Cloud Visibility and Mapping**: Instantly creates documentation, hybrid-cloud maps, A-B paths, and inventory reports.
- **Compliance & Security**: Proactively assesses networks 24/7 to prevent outages and ensure compliance, reducing security risk.

## Market Standing
- **Valuation/Market Cap**: Acquired by Blackstone Group in July 2025 for $750 million [linkedin.com](https://www.linkedin.com/company/netbraintech)
- **Key Metric**: Annual Revenue of $95.0M (as of most recent data) [linkedin.com](https://www.linkedin.com/company/netbraintech)
- **Total Funding**: $40.0M in a single venture round led by Summit Partners in 2014 [linkedin.com](https://www.linkedin.com/company/netbraintech)
- **Notable Investors/Partners**: Summit Partners (prior investor), Blackstone Group (acquirer); integrates with major ITSM systems; talent sources include Cisco, Oracle, Dell Technologies, HPE, Juniper Networks [linkedin.com](https://www.linkedin.com/company/netbraintech)
- **Growth Signals**: Serves approximately one-third of the Fortune 100 and Fortune 500; acquired by Blackstone for $750M in July 2025; operates in 10 countries with 9 offices globally; 331 employees with +1.4% monthly headcount growth; 28 active job postings with a +1300% quarterly increase in postings [linkedin.com](https://www.linkedin.com/company/netbraintech) [netbrain.com](https://www.netbrain.com/about/)

## Competitive Advantages
- **Intent-based automation**: Manages networks from the top down, focusing on results rather than individual device details, which automates over 95% of network tickets and prevents over 50% of problems.
- **AI-driven Agentic NetOps**: Uses AI agents that operate with full network context, enabling autonomous diagnosis and remediation.
- **Deep enterprise integration**: Tightly integrates with major ITSM systems, making it a core part of existing IT workflows.
- **Proven scale**: Trusted by one-third of the Fortune 100 and Fortune 500, demonstrating reliability in the most complex enterprise environments.

## Strategic Focus
- **Agentic NetOps leadership**: Pioneering autonomous network operations through AI agents that diagnose, decide, and act.
- **Hybrid-cloud expansion**: Continuing to support edge-to-cloud hybrid networks as enterprises adopt multi-cloud strategies.
- **Proactive prevention**: Shifting from reactive ticket resolution to intent-based enforcement that prevents problems before they impact production.
- **Post-acquisition growth**: Under Blackstone ownership, likely focused on scaling the platform and expanding market reach.

## Why Work Here
- **Culture**: Emphasizes innovation, collaboration, and customer centricity. Employees describe a culture of passionate innovators with a desire to grow and learn [netbrain.com](https://www.netbrain.com/about/careers/).
- **Work-life balance**: Prioritized as a core value within the company culture [netbrain.com](https://www.netbrain.com/about/careers/).
- **Hybrid/Remote policy**: Most roles are hybrid (e.g., Burlington, MA; Toronto, ON; Hyderabad, India) with some fully remote positions (e.g., VP of Product, Strategic Technology Alliances Director, Sales roles) [greenhouse.io](http://job-boards.greenhouse.io/netbrain).
- **Global presence**: Offices in Boston, London, Hyderabad, Beijing, and Toronto, offering opportunities to work across diverse geographies [netbrain.com](https://www.netbrain.com/about/).
- **Benefits & Perks**: Competitive benefits, fun perks, support, and recognition aimed at supporting teammates and their families [netbrain.com](https://www.netbrain.com/about/careers/).
- **Employee rating**: 4.3/5.0 on LinkedIn (242 reviews), with strong scores for work-life balance (4.1), compensation (4.1), culture (4.0), and career opportunities (4.0) [linkedin.com](https://www.linkedin.com/company/netbraintech).
- **Team size**: Over 400 employees globally, with a diverse team spanning technical, sales, marketing, and customer success roles [netbrain.com](https://www.netbrain.com/about/careers/).
- **Engineering culture**: Emphasis on innovation, collaboration, and customer-centricity; teams are encouraged to constantly innovate across all functions [netbrain.com](https://www.netbrain.com/about/).

## Sources
1. [netbrain.com](https://www.netbrain.com/about/)
2. [netbrain.com](https://www.netbrain.com/)
3. [greenhouse.io](http://job-boards.greenhouse.io/netbrain)
4. [netbrain.com](https://www.netbrain.com/about/careers/)
5. [linkedin.com](https://www.linkedin.com/company/netbraintech)

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