--- title: 'Customer Success Manager at Nevoya' canonical: 'https://feeny.ai/job/customer-success-manager-nevoya-dallas-d9ax7s20zcf0' type: 'job' last_seen: '2026-09-09' --- # Customer Success Manager at Nevoya - **Company:** Nevoya - **Location:** Dallas, TX - **Compensation:** $100k–$120k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-07-24 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/nevoya/1d838943-ec37-4a0f-828f-7d0ede4992d4 ## Job description ## ABOUT NEVOYA: Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to deliver zero-emissions carrier services to Fortune 500 shippers with superior economics and service to legacy diesel operators. The company has operations in California and Texas, and is backed by globally-renowned investors including Lowercarbon Capital. About The Role: The Customer Success Manager is the face of Nevoya to every client and broker we work with. This is a revenue protecting, relationship deepening role: make every interaction so reliable and responsive that clients see Nevoya as their easiest carrier and you as their go to person. We think about customer experience the way great hospitality operators do. Anticipating needs before they're spoken. Knowing each client the way a great host knows their regulars. Treating a service failure as a chance to win deeper loyalty through the recovery. Nevoya is an AI-native carrier, and this role reflects that. You'll work alongside AI agents that monitor loads, draft communications, and flag exceptions, using them to deliver responsiveness no traditional carrier can match while bringing the judgment and relationship instincts technology can't replace. What You'll Own: - The client relationship. Primary point of contact for every client and broker in your book, deepening those relationships over time - Proactive communication and service recovery. Clients hear about problems from you first, with an updated ETA and a plan, and the follow through turns failures into deeper trust - AI-augmented customer experience. Using AI agents to anticipate issues, personalize communication, and respond faster than manual processes allow - The human-AI boundary. As customer communication evolves across email, calls, and portals, you'll help decide which touchpoints stay human and which get automated, and own the quality of both - Issue documentation and root cause analysis. Every issue and resolution documented with agentic help, feeding a weekly root cause analysis that turns exceptions into fixes - Revenue protection. Getting paid correctly on every load, including all accessorials - Growth within accounts. Expanding freight with existing clients by earning the right to more of their business What You'll Bring: - 2+ years in a high-touch customer facing role. Freight, dispatch, or logistics customer success is a natural fit, but so is hospitality: hotel guest services, restaurant management, concierge, or events are also encouraged - Hands-on familiarity with AI tools. Required, not preferred - High volume, multi channel communication under time pressure, with strong documentation discipline - Composure when things go wrong and a drive to create memorable, not just positive, experiences Desired Experience: - Freight or logistics background, including accessorial billing and drop trailer or dedicated lane operations - Experience working alongside AI agents in an operational or customer facing role We'll Teach You Freight: If you come from hospitality, you already have the hardest skills to teach. We can teach you loads, lanes, and accessorials. AT NEVOYA, WE BELIEVE DIVERSE TEAMS BUILD BETTER SOLUTIONS. We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role. If you have any other questions please email our Recruiting Team directly @ careers@nevoya.com http://nevoya.com ## About Nevoya ## Company Overview - **One-liner**: Nevoya is a fully-electric trucking carrier that combines electrification with AI-first operations to provide zero-emission freight movement for shippers and 3PLs. - **Entity Type**: Private (Seed VC – II) - **Headquarters**: Santa Monica, California, USA - **Founded**: 2023 - **Founders**: Sami Khan (CEO) ## Core Business - **Primary industry**: Logistics and transportation (zero-emission freight) - **Target customers**: Shippers and third-party logistics providers (3PLs) – B2B, Enterprise - **Mission / purpose**: “To help customers embrace the future of logistics: where automation empowers human excellence, and where deep industry insights drive scalable growth.” [nevoya.com](https://www.nevoya.com/) ## Products & Services - **Zero-Emission Trucking Service**: Fully-electric carrier service for long-haul and regional freight, leveraging a proprietary AI-native orchestration platform to maximize truck utilization, optimize routes and energy, and deliver cost and reliability that outperforms diesel. [nevoya.com](https://www.nevoya.com/) ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Total Funding – $21.61M (latest round: $9.3M Seed VC – II, raised in 2024) [cbinsights.com](https://www.cbinsights.com/company/nevoya) - **Notable Investors**: Floating Point Group, Third Sphere, Never Lift, Qasar Younis, LMNT Ventures, and 12+ other investors [cbinsights.com](https://www.cbinsights.com/company/nevoya) - **Growth Signals**: - Received a grant from the Center for Green Market Activation (GMA) to focus on high-volume, low-cost electricity corridors in Texas [cbinsights.com](https://www.cbinsights.com/company/nevoya) - Announced a partnership with Greenlane (backed by Daimler Truck, NextEra Energy Resources, and BlackRock) for charging infrastructure, leveraging Greenlane’s 99% uptime chargers [cbinsights.com](https://www.cbinsights.com/company/nevoya) ## Competitive Advantages - **AI-first orchestration**: Proprietary technology that optimizes routes, energy consumption, and truck utilization to achieve diesel parity or better on cost and reliability. - **Zero-emission fleet**: No exposure to diesel fuel price volatility; fully electric capacity. - **Operational focus on economics**: Proves viability in challenging markets (e.g., Texas with zero incentives) before scaling. ## Strategic Focus - Expanding zero-emission freight corridors, particularly in Texas (Houston–Dallas), by partnering with charging infrastructure providers like Greenlane. - Scaling the fleet and network to serve more shippers and 3PLs while maintaining cost competitiveness. - Demonstrating that battery-electric trucking can be cheaper, better, and greener than diesel. ## Why Work Here - **Culture highlights**: Core values include Ownership (extreme ownership, initiative), Humility (low ego, high respect, best idea wins), Agility (bias for action, adaptability), and Growth Mindset (continuous learning, embracing challenges). [nevoya.com/careers](https://www.nevoya.com/careers) - **Work environment**: Based in Santa Monica, CA; remote/hybrid policy not publicly specified. - **Notable perks**: Not publicly listed; focus on mission-driven work at the intersection of electrification and AI in logistics. ## Sources 1. [nevoya.com](https://www.nevoya.com/) 2. [nevoya.com/about](https://www.nevoya.com/about) 3. [nevoya.com/careers](https://www.nevoya.com/careers) 4. 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