---
title: 'Customer Success Manager at Nintex'
canonical: 'https://feeny.ai/job/customer-success-manager-nintex-melbourne-sn2t1dz8za9v'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Success Manager at Nintex

- **Company:** Nintex
- **Location:** Melbourne, Australia
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-18
- **Apply:** https://www.nintex.com/careers/jobs/?gh_jid=8205232

## Job description

About Nintex:

Nintex, the possibility engine™, helps companies unlock the power of endless possibilities. Today, more than 8,500 public and private sector organizations across more than 100 countries turn to the Nintex platform to automate how work gets done, remove friction from business processes, and unlock the full potential of their people.

We are a diverse global team who - together - leaps into challenges, seizes opportunities, and lifts each other up as we adapt and build towards one common purpose: helping companies unlock the power of endless possibilities.

About the role:

The Customer Success Manager (CSM) is responsible for driving product adoption and maximizing customer value to support retention. The CSM manages day-to-day customer health and engagement, fostering growth through regular interactions, actionable insights, and telemetry data, while collaborating cross-functionally to ensure smooth execution of success plans.

Your contribution will be:

Territory & Account Planning

- Co-create success plans aligned with customer goals, lifecycle maturity, and long-term value realization
- Deliver telemetry-driven insights on adoption, usage, and whitespace to inform retention and growth strategies
- Maintain continuous engagement through feedback loops, sentiment tracking, and milestone alignment

Onboarding & Enablement

- Create onboarding plan and lead onboarding, facilitate training, and early adoption
- Deliver key check-ins (e.g., 30/90-day) to ensure progress, alignment, and issue resolution
- Surface blockers, collect feedback, and drive resolution
- Act as the voice of the customer internally, influencing product and success strategy
- Transition to steady state with clear success metrics and hand-off documentation

Relationship Development

- Build trusted relationships with day-to-day users, champions, LOB leaders, and operational leaders
- Identify new champions and nurture them into internal advocates
- Flag opportunities to deepen engagements via advocacy

Value Realization & Adoption

- Track usage, adoption, and health to highlight business outcomes, ROI, gaps, opportunities and to flag risks
- Develop success plans to close gaps in adoption and ensure full value realization
- Gather and share product-specific feedback
- Proactively resolve challenges and escalations
- Deliver CBR-ready scorecards, success metrics and future state recommendations

Renewals

- Support renewal motion with data-driven insights on product value and usage health
- Own 180/270/300/330-day health reviews and risk mitigation plans for renewals
- Proactively identify churn signals and implements turnaround plays
- Document and share adoption success stories to support renewal messaging

Expansion

- Identify unmet use cases, product gaps, or business needs to drive growth
- Collaborate with AD to validate and position expansion opportunities using adoption data and customer outcomes
- Build success plans that align new product adoption with customer business outcomes
- Track expansion execution, post-sale enablement, and early success indicators

Modernization

- Surface modernization as a strategic initiative during value realization or adoption checkpoints
- Share usage data and pain points that support the need for modernization
- Reinforce business value during the transition and supports change management planning with the customer

To be successful, we think you need:

- Bachelor’s degree in related field or equivalent combination of education and experience
- 3-5 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments
- Experience with Salesforce
- Experience with Gong is a plus

Discover #LifeAtNintex

Hear from our current customer success team and learn how you grow your career with learning & progression whilst working to support customers across the globe.

💬Hear from Sam, current customer success manager based in Johannesburg: https://tr.ee/Bc39CaT5Xl

Discover all that #LifeAtNintex has to offer

👉Follow Nintex on [LinkedIn](https://www.linkedin.com/company/nintex/)

👉 Follow Nintex on [Instagram](https://www.instagram.com/nintex/)

👉 Subscribe to our #LifeAtNintex [Linktree](https://linktr.ee/LifeAtNintex)

What’s in it for you?

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including

- Global Gratitude and Recharge Days
- Flexible, paid time off policy
- Employee wellness programs and counseling resources
- Meaningful peer recognition and awards
- Paid parental leave
- Invention/patenting assistance
- Community impact, paid volunteer time, and opportunities
- Intercultural learning and celebration
- Multiple tools through which to learn and grow, and an incredible global community

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

## About Nintex

## Company Overview
- **One-liner**: Nintex is a global leader in process management and workflow automation, providing a no-code platform that enables organizations to streamline complex business processes and orchestrate agentic workflows.
- **Entity Type**: Private (Backed by TPG Capital)
- **Headquarters**: Bellevue, Washington, USA
- **Founded**: 2006
- **Founders**: Not publicly available (founded in 2006 as a native process engine)

## Core Business
- **Primary Industry**: Workflow Automation & Process Management (Enterprise Software)
- **Target Customers**: B2B, primarily serving mid-market to large enterprises across industries
- **Mission Statement**: "Nintex helps companies unlock the power of endless possibilities. We believe that by placing agentic business orchestration in the hands of many, organizations can remove friction from work and inspire teams to build a culture of efficiency that accelerates business success." [nintex.com](https://www.nintex.com/company/)

## Products & Services
- **Nintex Process Platform**: A no-code workflow automation platform that allows both developers and business users to design, automate, and optimize business processes. The platform has evolved from traditional workflow automation into "agentic business orchestration," incorporating AI-driven capabilities.
- **Nintex Workflow Automation**: Core product for automating simple to sophisticated business processes across systems like SharePoint, Microsoft 365, and other enterprise tools.
- **Nintex Process Manager**: Tools for process discovery, mapping, and analysis to identify optimization opportunities.
- **Nintex Forms & Document Automation**: Solutions for digitizing forms and automating document generation and workflows.
- **Nintex RPA (Robotic Process Automation)**: Bots to automate repetitive, rule-based tasks across legacy systems.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company backed by TPG Capital)
- **Key Metric**: Over 7,000 organizations in 100+ countries rely on Nintex [nintex.com](https://www.nintex.com/company/)
- **Notable Investors**: TPG Capital (private equity owner)
- **Growth Signals**:
  - Named one of the 2025 Best Workplaces in Technology by Great Place to Work® Australia [nintex.com](https://www.nintex.com/company/)
  - Earned a 2025 Top Rated Award from TrustRadius for the seventh consecutive year [nintex.com](https://www.nintex.com/company/)
  - Named 2024 Employee Experience Leader by Workleap [nintex.com](https://www.nintex.com/company/)
  - Recognized as a Best Workplace in the USA, UK, Malaysia, and Australia (2024) by Great Place to Work® [nintex.com](https://www.nintex.com/company/)
  - Received the 2024 TrustRadius Tech Cares award [nintex.com](https://www.nintex.com/company/)

## Competitive Advantages
- **Market Leadership**: Nintex is a well-established, recognized leader in process automation with over 18 years of domain expertise.
- **No-Code Platform**: Lowers the barrier to automation, enabling business users (not just developers) to build and manage workflows.
- **Extensive Partner Network**: Global partner network spanning 90+ countries, providing strong distribution and implementation support.
- **Agentic Business Orchestration Focus**: Early mover in combining traditional workflow automation with AI-driven agentic capabilities, positioning the company at the forefront of the next automation wave.
- **Deep Integrations**: Strong native integration with Microsoft ecosystems (SharePoint, Office 365, Teams) and other major enterprise tools.
- **Trusted Brand**: Over 10,000 enterprise clients and consistent industry recognition (TrustRadius, Gartner, etc.).

## Strategic Focus
- **Agentic Business Orchestration**: The company is pivoting its core narrative and product strategy toward "agentic business orchestration," aiming to help organizations unlock the power of AI agents to automate and optimize work at a higher level.
- **AI-Native Automation**: Embedding AI into the platform to power intelligent process discovery, automation recommendations, and autonomous workflow execution.
- **Global Expansion**: Maintaining and expanding its presence across key markets (USA, UK, Australia, Malaysia, South Africa, Germany, UAE, Thailand, Singapore, Israel) as evidenced by its multiple global offices.
- **Customer-Centric Innovation**: Continued investment in customer success and product development based on user feedback, as reflected in consistent high ratings and awards.

## Why Work Here
- **Culture & Recognition**: Nintex has been consistently recognized as a Best Workplace by Great Place to Work® in multiple countries (USA, UK, Australia, Malaysia, 2024-2025), indicating a strong, positive internal culture. [nintex.com](https://www.nintex.com/careers/)
- **Work-Life Balance**: The company emphasizes "real work-life balance" and offers flexible time off. Most roles are hybrid, combining time in the office with remote work, with a flexible approach to on-site presence. [nintex.com](https://www.nintex.com/careers/)
- **Inclusivity**: Explicitly states they are "inclusive by design," with integrated global teams leveraging diverse perspectives. [nintex.com](https://www.nintex.com/careers/)
- **Career Development**: Provides resources designed to help employees grow their careers "your way," with a focus on continuous learning and development. [nintex.com](https://www.nintex.com/careers/)
- **Global Team**: Employees work across 9+ global offices (Bellevue, London, Melbourne, Kuala Lumpur, Johannesburg, Dubai, Bangkok, Tel Aviv, Singapore), offering opportunities for international collaboration and mobility. [builtin.com](https://builtin.com/company/nintex)
- **Benefits**: Comprehensive benefits including health coverage, flexible time off, and wellness programs designed to support mental and physical well-being. [nintex.com](https://www.nintex.com/careers/)
- **Technology Stack**: Engineers work with modern technologies including C#, React, Salesforce, Marketo, and cloud infrastructure, providing a rich technical environment. [builtin.com](https://builtin.com/company/nintex)
- **Leadership**: Led by industry veterans including Acting CEO/Chairman Stephen Elop (former Nokia/Microsoft executive), with a strong leadership team across finance, people, revenue, and legal functions. [nintex.com](https://www.nintex.com/company/)

## Sources
1. [nintex.com](https://www.nintex.com/company/)
2. [nintex.com](https://www.nintex.com/careers/)
3. [nintex.com](https://www.nintex.com/careers/jobs/)
4. [nintex.com](https://www.nintex.com/)
5. [builtin.com](https://builtin.com/company/nintex)

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