---
title: 'Customer Success Manager at Numeral'
canonical: 'https://feeny.ai/job/customer-success-manager-numeral-salt-lake-city-mmm2t9ge96vk'
type: 'job'
last_seen: '2026-10-14'
---

# Customer Success Manager at Numeral

- **Company:** Numeral
- **Location:** Salt Lake City, UT
- **Compensation:** $110k–$165k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/numeral/9daa0f11-e625-4e35-9fc9-6b555f4e7d5f

## Job description

About Numeral: At Numeral, we're building the future of tax by bringing together AI agents, human expertise, and global compliance. We’re the largest and fastest-growing AI-native tax solution. Today, we serve more than 3,500 global businesses, including companies like Supabase, Eight Sleep, and Graza. We’ve grown quickly across our core e-commerce and software segments, more than tripled our revenue every year, and expanded into new industries, including manufacturing, distribution, and wholesale. Numeral has raised over $157M from Insight Partners, Salesforce Ventures, Benchmark, Mayfield, Y Combinator, and many others.

About the role: Numeral is hiring Customer Success Managers to join our founding Customer Success team. You'll own relationships with some of our highest-value clients and help drive retention and growth. This is a front-line role with real ownership: part trusted advisor, part problem-solver, part builder. You'll run your own portfolio of strategic accounts like a business, work directly with finance and tax leaders, and help write the playbook the rest of the team will scale on.

What you'll do:

- Own a portfolio of strategic accounts: Be the go-to partner for our high-value clients. Build trusted relationships and make sure each account gets measurable value from Numeral's platform and services.
- Deliver a proactive client experience: Get ahead of issues before they become problems. Run regular check-ins, business reviews, and account plans that keep clients engaged and successful.
- Drive retention and growth: Own client health, renewals, and churn across your accounts. Spot expansion opportunities and partner with Sales to close.
- Be the voice of the customer: Share client feedback with Product, Engineering, Tax Operations, and GTM to influence the roadmap and improve the end-to-end experience.
- Help build the playbook: Work with the CS Lead to test and refine health scoring, handoffs from Onboarding, and success playbooks.
- Work smarter with automation: Use AI to find automation opportunities so you can spend more time being strategic with clients.

What you'll bring:

- Client-facing experience: You've worked in customer success, account management, consulting, or another client-facing role, ideally owning a large portfolio of accounts.
- High ownership: You treat your accounts like your own business. You follow through, take initiative, and don't wait to be told what to do.
- Consultative problem-solver: You can dig into a client's business, find what's getting in the way, and drive to a solution.
- Commercial instincts: You're comfortable talking about value, renewals, and expansion, and you know how customer health connects to revenue.
- Organized and prioritized: You can juggle many accounts at once and know where to focus your time for the biggest impact.
- Strong communicator: You build credibility with finance and executive stakeholders and work well with technical and operational teams.
- AI Fluency: You're excited to use AI and automation to work more efficiently.

Nice to haves:

- Management consulting or MBA background
- Experience in fintech, SaaS, financial infrastructure, tax, compliance, or finance workflows
- High-growth startup environments (Series A–C+)
- Experience on an early or newly formed CS team

Location:

- This role is hybrid (must be based in Salt Lake City)

What we offer:

- Competitive salary and equity - you'll share directly in the company's success
- Full medical, dental, and vision coverage
- Wellness perks like Headspace and the Peloton One App
- 401(k) to help you build long-term financial security
- Lunch and snacks when you're in the office
- Regular team offsites and company events as we grow
- A culture built on ownership - your work matters and people will see it!

## About Numeral

## Company Overview
- **One-liner**: Numeral is an AI-native, end-to-end sales tax compliance platform that automates registration, filing, calculation, and remittance for e-commerce and SaaS businesses.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Sam Ross and Matt DuVall

## Core Business
- **Primary industry**: Financial Services – Sales Tax Compliance / Fintech
- **Target customers**: B2B – e-commerce brands, SaaS companies, and any business with multi-state or international sales tax obligations.
- **Mission / purpose**: To make sales tax compliance fast, easy, and worry-free so businesses can focus on growth.

## Products & Services
- **Numeral Platform**: End-to-end sales tax compliance – automated registration (nexus monitoring), calculation and collection via API, filing, and remittance with white-glove support.  
- **Global VAT Support**: Coverage for 80+ countries and tens of thousands of jurisdictions.  
- **Virtual Mailboxes**: Scanning, reading, and responding to physical tax correspondence from state and local governments.  
- **Exemption Certificate Management**: Verification and storage of exemption certificates to protect during audits.  
- **Reporting & Dashboards**: Detailed filing history and compliance analytics.  

## Market Standing
- **Valuation / Market Cap**: Not publicly available (latest round: Series B in October 2025).
- **Key Metric**: Total funding of **$57.5M** (Pre-Seed $500K, Seed $4M, Series A $18M, Series B $35M).
- **Notable Investors / Partners**: Benchmark, Mayfield Fund, Uncork Capital, Y Combinator.
- **Growth Signals**:
  - Employee headcount of **107** (181.6% YoY growth) – [LinkedIn](https://www.linkedin.com/company/numeralhq).
  - Trusted by **3,000+ businesses** including Ridge, Eight Sleep, Grüns, and Manus – [numeral.com](https://www.numeral.com/).
  - Expanding internationally with team members in 7 countries (El Salvador, Brazil, Japan, Spain, South Africa, Mexico, United States).
  - 39 active job postings (monthly posting growth of +30%).

## Competitive Advantages
- **AI-native platform**: Leverages artificial intelligence for accuracy and scale across thousands of tax jurisdictions.
- **Filing guarantee**: Numeral guarantees on-time filings and pays penalties & interest if they miss a deadline.
- **End-to-end coverage**: Registration, calculation, filing, remittance, and virtual mailbox in a single solution.
- **Deep integrations**: Connects with billing platforms and custom checkouts via the Numeral Tax API.
- **Founder pedigree**: Co-founders scaled 9-figure businesses and led engineering teams at Stripe, Notion, and Box – [Y Combinator](https://www.ycombinator.com/companies/numeral).

## Strategic Focus
- **AI-driven automation**: Continuing to build intelligent workflows that reduce manual tax work.
- **Global expansion**: Expanding international VAT coverage and supporting cross-border compliance.
- **Customer growth**: Scaling the customer base beyond early adopters to serve mid-market and enterprise companies.
- **Talent acquisition**: Aggressively hiring across engineering, sales, customer success, and tax operations – [careers](https://www.numeral.com/careers).

## Why Work Here
- **Culture**: "Scrappy, gets stuff done, moves the ball forward" – built by former operators and engineers from Stripe, Notion, and Airbnb.
- **Work policy**: Hybrid – HQ in San Francisco with remote options within the US (as noted on Y Combinator jobs).
- **Benefits**: Competitive salary, meaningful equity (stock options), comprehensive health/wellness perks, top-of-the-line equipment.
- **Growth potential**: One of the fastest-growing Y Combinator companies; employees get to shape a platform in a massive, underserved market.
- **Team**: Small but rapidly growing (107 employees) with a flat structure and direct access to founders.

## Sources
1. [numeral.com/about](https://www.numeral.com/about)
2. [numeral.com](https://www.numeral.com/)
3. [numeral.com/careers](https://www.numeral.com/careers)
4. [linkedin.com/company/numeralhq](https://www.linkedin.com/company/numeralhq)
5. [ycombinator.com/companies/numeral](https://www.ycombinator.com/companies/numeral)

## Other roles at Numeral

- [Strategic Finance Lead](https://feeny.ai/job/strategic-finance-lead-numeral-new-york-3v8t01eqjxjv) — New York, NY
- [Marketing Operations Manager](https://feeny.ai/job/marketing-operations-manager-numeral-san-francisco-7d3b1rn3fkg8) — San Francisco, CA
- [Customer Success Lead](https://feeny.ai/job/customer-success-lead-numeral-san-francisco-rmvyj6yxgkat) — San Francisco, CA
- [Software Engineer, Platform](https://feeny.ai/job/software-engineer-platform-numeral-san-francisco-epkmfawkhkpb) — San Francisco, CA
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-numeral-austin-js1jb8djk0wg) — Austin, TX
- [Software Engineer, Growth](https://feeny.ai/job/software-engineer-growth-numeral-new-york-ra9z52jqcwnb) — New York, NY
- [Tier 2 Support Specialist](https://feeny.ai/job/tier-2-support-specialist-numeral-salt-lake-city-5dz3v8mx8xsq) — Salt Lake City, UT
- [Onboarding Manager](https://feeny.ai/job/onboarding-manager-numeral-san-francisco-794vsza6mvmg) — San Francisco, CA
- [Growth & Events Manager](https://feeny.ai/job/growth-events-manager-numeral-san-francisco-tpgvmkexar9b) — San Francisco, CA
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-numeral-united-states-yfe7vtjnrfmq) — United States