---
title: 'Customer Success Manager (NYC) at Kombo'
canonical: 'https://feeny.ai/job/customer-success-manager-nyc-kombo-new-york-0fjpvpytxzyd'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Success Manager (NYC) at Kombo

- **Company:** Kombo
- **Location:** New York, NY
- **Compensation:** $180k–$220k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-02
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/Kombo/e3a1209e-2e97-43d8-bc61-15f485875a02/application

**Skills:** APIs, Integrations, Data-heavy products, Postman, HR Tech, TA Tech

> Own customer success from onboarding through expansion for strategic accounts, coordinating technical implementations and driving commercial growth. Requires 3-5 years in TAM or Customer Success with API product experience.

## Job description

Location: New York City Office (Onsite) Compensation: $150K-$220K OTE

## TL;DR

Hi, I'm Konsti, and I lead CS at Kombo. We're hiring a CSM to own a $3M+ book, drive growth with technical and business customers, and shape how modern customer success runs as we scale. If that's you, let's talk.

## About Kombo

Kombo is on a mission to power the world's people data, from hire to retire. We're the unified API for HR, payroll, and recruiting systems: our customers connect once and get access to 250+ integrations, instead of spending months building them one by one. Indeed, Pleo, and Juicebox run their integrations on Kombo, alongside 400+ other teams, syncing data for 250+ million people worldwide. We're past $XXM ARR, backed by $30M+ from YC, Volition Capital, and Acadian Ventures. 60+ people across Berlin and NYC. Take a peek at [the team and how we work](https://app.notion.com/p/Join-Kombo-05435d42f09a4b85b2083ae2266543af?pvs=21).

## About the role

Customer success at Kombo drives revenue. You'll own the full customer relationship, from onboarding and first value through expansion and renewal, and help customers scale their integrations fast. Kombo is on track to double revenue in 2026, and we're turning customer success into a true revenue engine. That's where you come in. This role sits at the intersection of three things:

- Commercial ownership: grow accounts past six figures to power our upmarket motion
- Technical depth: scope new use cases with customers as we launch more products (LMS, payroll)
- Portfolio leverage: run a fast-growing book of business efficiently through segmentation, signals, and AI

## What you'll do

- Run a book of 60-80 customers worth $3M+ in revenue
- Own the full relationship after the signature: onboarding, first value, and growing customers from there.
- Lead implementations for strategic customers and help them shape the scope, rollout plan, and tech setup.
- Hit your revenue target by building pipeline, qualifying deals, and partnering with Sales on enterprise upsells.
- Coordinate Product, Support, and Sales around your customers so they get results.
- Feed insights to Product. Surface new use cases that unblock customers and drive growth for Kombo.
- Help improve the CS function. Build playbooks, automations, customer content and AI workflows.

## What we are looking for

- 3+ years in Customer Success, Account Management, or Solutions with a portfolio of 50-200 accounts. HR tech or devtools background is a plus.
- Owned a revenue target and led ROI, pricing, and renewal conversations with executives.
- You will work with engineers. Your first instinct is to find answers in product docs. You can map customer workflows and debug at a high level.
- A habit of segmenting by value and risk, acting on signals, and building repeatable plays.
- Worked at high-growth SaaS, where you learned to move with speed and agency

This role is likely not a fit if you…

- Want a remote role or cannot commit to being in the office.
- Need structured processes and aren't comfortable building from scratch.
- Are uncomfortable with commercial conversations: renewals, expansions, negotiation.
- Don't enjoy technical projects: reading docs, debugging, figuring out how integrations work.

## About Kombo

## Company Overview
- **One-liner**: Kombo provides a unified API for HRIS, ATS, LMS, and payroll integrations, enabling HR tech companies to build interoperable workforce infrastructure.
- **Entity Type**: Private, Series A ($25M raised in 2026)
- **Headquarters**: New York, United States (with additional office in Berlin, Germany)
- **Founded**: 2022
- **Founders**: Alex Kübel (CEO), Niklas Higi, Fabian Rothfuß, Aike Hillbrands

## Core Business
- **Primary industry/industries**: HR technology, talent acquisition, payroll, workforce management, B2B API infrastructure
- **Target customers**: B2B – HR tech companies, ATS providers, benefits platforms, enterprise and SMB customers
- **Mission**: "To enable HR tech companies to build the future of work by making HRIS, ATS, LMS, and payroll integrations fast and reliable." (from [kombo.dev/careers](https://www.kombo.dev/careers))

## Products & Services
- **Kombo Unified API**: A single API that connects to 250+ HR, ATS, LMS, and payroll systems (e.g., Workday, BambooHR, Greenhouse, ADP). Features include pre-built integrations, configurable data scoping, webhooks, real-time sync, request logs, automated issue detection, white-label solutions, SFTP support, and a comprehensive dashboard. Supports read and write operations, custom fields, and enterprise-level customization. (from [kombo.dev](https://www.kombo.dev/))

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: $10M ARR achieved in less than 3 years; targeting $100M ARR by 2028 (from [kombo.dev/careers](https://www.kombo.dev/careers))
- **Total Funding**: Conflicting reports – $30M (per Series A announcement: $25M round plus earlier seed, from [kombo.dev/blog/series-a](https://www.kombo.dev/blog/series-a)) vs. $45.7M (per [LinkedIn](https://www.linkedin.com/company/kombo-api), possibly including additional undisclosed rounds).
- **Notable Investors**: Volition Capital (lead, Series A), Acadian Ventures, 468 Capital, Y Combinator
- **Notable Customers**: Indeed, Paychex, Thatch, HireVue, Mercor, Juicebox, Edenred, Gem, Experian (from [kombo.dev/blog/series-a](https://www.kombo.dev/blog/series-a) and [LinkedIn](https://www.linkedin.com/company/kombo-api))
- **Growth Signals**: 300+ customers; 54 employees (+91.7% YoY); headcount doubling annually; strong presence in both US and Europe; expanding into agentic and AI-driven integrations (from [LinkedIn](https://www.linkedin.com/company/kombo-api) and [kombo.dev/blog/series-a](https://www.kombo.dev/blog/series-a))

## Competitive Advantages
- Exclusively focused on HR, ATS, LMS, and payroll integrations – deep expertise in a vertical niche.
- Enterprise-grade security: SOC 2 Type 2, HIPAA, GDPR, and ISO 27001 certified.
- Deepest out-of-the-box integrations including write capabilities, custom fields, and white-label options.
- Dedicated support via Slack/Teams with integration experts and engineers.
- Configurable data scoping for compliance and privacy control.
- High reliability: 99.9% uptime, handling seed-stage to Fortune 500 customers.

## Strategic Focus
- Become the infrastructure layer for all people data from hire to retire.
- Expand capabilities for agentic and API integrations across HR, payroll, and IT systems.
- Invest in enterprise-grade flexibility including on-premises deployments and advanced security.
- Enable AI agents and automation across talent acquisition, HR, payroll, and IT by making people data portable, permissioned, and dependable end-to-end. (from [kombo.dev/blog/series-a](https://www.kombo.dev/blog/series-a))

## Why Work Here
- **Work environment**: On-site by default from Berlin and New York offices, optimizing for fast feedback loops and high ownership.
- **Growth**: Rapidly scaling company (doubling headcount yearly, $10M ARR in 3 years) with room to grow into bigger roles.
- **Compensation**: Real stock options with 10-year expiry granted to every employee; competitive salaries (e.g., $180K–$220K for senior roles, per [jobs.ashbyhq.com/kombo](https://jobs.ashbyhq.com/kombo)); unlimited L&D budget; gym membership; commuter benefit.
- **Culture**: 25+ nationalities; two company offsites per year; founder-grade team (~half have started companies before); strong emphasis on learning, ownership, and building something to be proud of.
- **Benefits**: Commuter benefit, gym membership, unlimited learning & development budget, stock options, offsites. (from [kombo.dev/careers](https://www.kombo.dev/careers) and [LinkedIn](https://www.linkedin.com/company/kombo-api))

## Sources
1. [kombo.dev/careers](https://www.kombo.dev/careers)
2. [kombo.dev](https://www.kombo.dev/)
3. [jobs.ashbyhq.com/kombo](https://jobs.ashbyhq.com/kombo)
4. [linkedin.com/company/kombo-api](https://www.linkedin.com/company/kombo-api)
5. [kombo.dev/blog/series-a](https://www.kombo.dev/blog/series-a)

## Other roles at Kombo

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- [Senior Enterprise BDR (NYC)](https://feeny.ai/job/senior-enterprise-bdr-nyc-kombo-new-york-hzdtw06dzx9c) — New York, NY
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- [Pre-Sales Engineer](https://feeny.ai/job/pre-sales-engineer-kombo-new-york-7rx7xbxtjhkj) — New York, NY
- [Account Executive (Berlin)](https://feeny.ai/job/account-executive-berlin-kombo-berlin-zydpcxfc3xsb) — Berlin, Germany
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