---
title: 'Customer Success Manager, NZ at Partly'
canonical: 'https://feeny.ai/job/customer-success-manager-nz-partly-auckland-7eb6trrwr1rc'
type: 'job'
last_seen: '2026-10-13'
---

# Customer Success Manager, NZ at Partly

- **Company:** Partly
- **Location:** Auckland
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.ashbyhq.com/partly.com/8e5a20b7-e42c-4d2a-85e8-bc3349d2e7bf

## Job description

Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs.

🚀 Our Story Partly is building the infrastructure for anyone to repair anything. We believe everything built should be repairable, and we're building frontier AI to put repair knowledge to work, starting with the $2tn automotive market. Our model, Interpreter, is the first AI purpose-built to understand repair. Trained on 1M+ car models and 1B+ parts, it reads a repair job the way an estimator does, resolves damage into the exact purchasable part, and shows its reasoning with a confidence score. On real production jobs, an estimator working with Interpreter reaches 98.8% parts-list accuracy, against 92.1% with today's tools. It powers PartlyRepair, used by collision shops, workshops and suppliers to take the admin off the job; PartlyLabs, the agentic infrastructure enterprises use to deploy Interpreter across their own workflows; and a developer API. Founded by ex-Rocket Lab engineers, we've raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify), with Blackbird Ventures, WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree and Ecliptic Venture Capital. Hear it from the team: [Why Partly exists](https://www.partly.com/nz/careers/videos/why-partly-exists) and [AI at Partly](https://www.partly.com/nz/careers/videos/ai-at-partly). 🖍️ This role As a Customer Success Manager, you'll own the moment a repairer goes from signed to weekly active, and you'll build the process that makes that repeatable. You report to the Director of Customer Success and join a team that knows the industry and its customers well, but is light on process and systems. That's where you come in. Once Sales signs a repairer, you take the handoff and drive them to become weekly active, then turn what works into playbooks, tracking and tooling the whole team can run on. Weekly active repairers is the number you own, and helping the team scale how it gets there is the bigger prize. This is a hands-on, scrappy role for someone who wants real ownership. If you're the person who spots the manual, repetitive thing and quietly systematises it, this role is built for you.

💻 What will you do

- Activate newly signed repairers. Take the handoff from Sales and drive each repairer from signature to weekly active: onboarded, trained, and placing orders. Own the onboarding plan and the timeline.
- Build the activation and retention playbook. Turn what works into documented, repeatable process the rest of CS can adopt, so activation scales beyond what any one person can carry.
- Bring data and systems rigour. Set up and maintain clean tracking of repairer health and weekly active. Find the manual, repetitive work and systematise it with light tooling and better process.
- Drive adoption and retention. Run regular check-ins, lift usage of the features that matter, spot churn risk early, and reactivate dormant accounts.
- Be the repairer's main contact post-signature. Become the trusted day-to-day contact repairers call when they need something, and resolve issues end-to-end with Support and Product rather than passing them on.
- Be the Voice of the Repairer internally. Synthesise repairer needs, pain points and feedback into a clear point of view for Product, Engineering and the commercial team.

Want to learn more about the problems we're solving and the culture we're building at Partly? Hear directly from our team here: [https://shorturl.at/iAFUX](https://shorturl.at/iAFUX*)

🥷 Your skills

- Early customer success or account management experience. You've owned customer relationships, adoption or retention, ideally at a business that was scaling, and people trust you quickly.
- A process and systems builder. You instinctively spot the repetitive, manual thing and turn it into a repeatable system. You bring structure where there isn't any yet.
- Comfortable with data and tools. You can live in dashboards, spreadsheets and a CRM, read health and usage metrics, and turn them into a clear next action. Light automation or SQL is a plus.
- Hands-on, organised and scrappy. You manage many accounts and plans at once without dropping the ball, and you'd rather build the fix than wait for one.
- Strong communicator across audiences. Credible with a repairer, an engineer and a senior leader alike, adjusting how you explain things to each.
- Ownership mindset and high potential. Proactive, decisive, and hungry to take on more in a fast-moving, high-growth environment.
- (Bonus) Automotive, marketplace or B2B SaaS exposure. A plus, not a requirement; the team already brings deep industry knowledge, so sharp generalists are very welcome.

Please note: if you don't have all the skills/experience listed above but believe you could be outstanding in this role, please still consider applying. Many folks, especially those from underrepresented or marginalised groups, often count themselves out. Please allow us to learn more about you and why you're exceptional!

## About Partly

## Company Overview
- **One-liner**: Partly builds AI-powered infrastructure to connect the global auto parts supply chain, making it easier to find, order, and manage vehicle parts.
- **Entity Type**: Private (Series B)
- **Headquarters**: Christchurch, New Zealand (with offices in London, UK and San Francisco, US)
- **Founded**: 2020
- **Founders**: Levi Fawcett (CEO)

## Core Business
- **Primary industry**: Automotive technology / AI infrastructure for vehicle repair and parts supply chain
- **Target customers**: B2B — enterprises, multi-site operators, OEMs, and repair shops in the collision and mechanical repair industry
- **Mission**: "Connect the world's parts" and build "a future where anyone can fix anything"

## Products & Services
- **Interpreter**: An AI-powered platform that automates parts ordering and validation. It creates estimates from images and voice, builds optimal order baskets from multiple channels, validates orders automatically, and finds AP leakage. It removes guesswork and repetitive tasks from the repair workflow.
- **Network**: A digital infrastructure layer connecting parts suppliers, distributors, and repairers to streamline communication and transactions across the supply chain.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of **$76.89M** (latest: $53.29M Series B raised ~June 2026)
- **Notable Investors**: Octopus Ventures, Blackbird Ventures, Square Peg, I2BF, Ten13, Shasta Ventures, Icehouse Ventures, plus angel investors including Peter Beck (Rocket Lab), Dylan Field (Figma), Akshay Kothari (Notion), and Randy Reddig (Square)
- **Growth Signals**: Headcount has grown 50% year-over-year to ~125 employees. Active job postings surged 200% year-over-year (42 open roles). Expanding aggressively in the US and UK markets. Already described as "NZ’s fastest-growing startup."

## Competitive Advantages
- **First-mover in AI for auto parts**: Building the first foundational AI model purpose-built for the auto parts industry, giving them a data moat.
- **Deep industry + tech crossover**: Team includes veterans from Rocket Lab, Microsoft, F1, Apple, and Intel, combined with auto industry expertise.
- **Independent and neutral**: Not owned by any automotive body, allowing them to connect the entire fragmented supply chain without bias.
- **Strong investor backing**: High-profile, founder-friendly investors and angel backing from iconic tech founders.

## Strategic Focus
- **Scaling the AI model**: Continuing to train and improve the foundational AI model for parts identification, estimation, and validation.
- **Geographic expansion**: Deepening presence in the US and UK markets (hiring Sales and GTM leaders in both regions).
- **Building the network effect**: Growing the number of suppliers and repairers on the platform to increase data liquidity and value for all participants.
- **Product development**: Hiring heavily for product and engineering roles to build out the Interpreter and Network platforms.

## Why Work Here
- **Culture & Values**: Office-first, remote-second hybrid model. Values include "Buyer Obsession," "No. 8 Wire Mentality" (kiwi ingenuity), "Think 10X," "Bias for Action," "Earn Trust," and "Reason from First Principles." High transparency with weekly CEO updates and all-hands.
- **Work Environment**: Long-form writing culture (meetings start with silent reading of a doc). Direct, immediate feedback culture. High bar for hiring — "every new hire is held to a higher bar than the last."
- **Locations**: Hubs in Christchurch (engineering HQ), Auckland, London (global HQ), and San Francisco. Remote work is possible but the company is "office first, remote second."
- **Growth Opportunity**: High-growth startup (50% headcount growth YoY) with massive market opportunity. Direct customer exposure for all roles. Internships available.
- **Visa Support**: Accredited Employer Visa available for New Zealand roles.
- **Engineering Culture**: Strong engineering pedigree (Rocket Lab, F1, Microsoft, Apple). Emphasis on first principles thinking and solving hard technical problems.

## Sources
1. [partly.com](https://www.partly.com/)
2. [partly.com/about](https://www.partly.com/about)
3. [partly.com/careers](https://www.partly.com/careers/careers-at-partly)
4. [linkedin.com/company/partly](https://www.linkedin.com/company/partly)
5. [cbinsights.com/company/partly](https://www.cbinsights.com/company/partly)

## Other roles at Partly

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- [Account Manager, Workshop](https://feeny.ai/job/account-manager-workshop-partly-auckland-frwzd816vaqv) — Auckland
- [Account Manager, Collision](https://feeny.ai/job/account-manager-collision-partly-christchurch-cvj98kda3208) — Christchurch
- [Enterprise Account Manager, UK](https://feeny.ai/job/enterprise-account-manager-uk-partly-london-9kkzqcd0t0d7) — London, United Kingdom
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