---
title: 'Customer Success Manager at OneSignal'
canonical: 'https://feeny.ai/job/customer-success-manager-onesignal-united-states-jn0fsaecwxk0'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Manager at OneSignal

- **Company:** OneSignal
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.gem.com/onesignal/am9icG9zdDoiqY5if03VkVodRNFbH40A

## Job description

About The Team: OneSignal is seeking a versatile Customer Success role to help manage our US Strategic business by leading implementation and successfully increase the value our partners achieve by messaging their customers. Join us in scaling our enterprise business! Your responsibilities will include working closely with product, customer support, and sales to onboard, integrate, and scale the OneSignal service for our US partners. The role is focused on retaining/growing an assigned book of customers.

What You’ll Do:

- Responsible for retaining and growing 20 to 40 Customers
- Build relationships up and across the organization to achieve success goals
- Contribute to customer onboarding
- Lead customer business reviews
- Write & publish customer feedback internally to support product roadmap
- Collaborative, team-oriented mindset is a requirement

Skills and experience:

- 2+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
- Experience working with Planhat, Intercom, Salesforce, Claude and Slack
- Understand customer messaging and the user journey is a plus
- You’re highly collaborative with a deep sense of ownership and accountability
- You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
- Rollup your sleeves, versatile mindset

The New York and California base salary for this full time position is between $75,000 - $100,000 with an expected On Target Earnings (OTE) between $105,000 and $130,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.

## About OneSignal

## Company Overview
- **One-liner**: OneSignal is a customer engagement platform that enables businesses to send personalized, omnichannel messages (push, email, SMS/RCS, in-app) to drive activation, retention, and revenue.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Mateo, California, USA (with offices in New York, London, and a shared workspace in Singapore)
- **Founded**: 2011
- **Founders**: George Deglin (Co-Founder & CEO) and Long Vo (Co-Founder & COO)

## Core Business
- **Primary industry**: Customer engagement / Marketing technology (MarTech)
- **Target customers**: B2B – from SMBs to large enterprises; over 1 million businesses use the platform
- **Mission**: “Democratize customer engagement for all businesses around the world”

## Products & Services
- **OneSignal Platform**: Unified omnichannel orchestration hub for mobile push, web push, email, SMS/RCS, in-app messaging, and Live Activities. Includes segmentation, real-time behavioral triggers, journey automation, and analytics.
- **OneSignal AI**: In-product AI agent that generates message copy, designs emails, analyzes performance, and recommends next steps; can create and analyze multi-step Journeys.
- **SDKs & APIs**: Fast integration with Android, iOS, Flutter, React Native, Expo, Unity, and more. Connects to analytics, CDP, warehouse, and CRM tools.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $84.2M over 7 rounds (latest Series C in February 2023)
- **Notable Investors/Partners**: SignalFire, Y Combinator, HubSpot; 14 institutional investors and 1 angel investor
- **Growth Signals**:
  - Serves over 1 million businesses and sends 12 billion messages daily
  - Headcount of 171 as of June 2026 (Tracxn)
  - Recognitions: Great Place to Work® Certified, Fortune 100 Best Companies to Work For®, Deloitte Technology Fast 500™, G2 Leader 2026
  - Compliance: SOC 2 Type 2, ISO 27001, GDPR

## Competitive Advantages
- **Omnichannel orchestration** from a single dashboard with consistent brand voice
- **Fast integration** (SDKs and APIs ready in hours) and AI-powered automation
- **Enterprise-grade security and compliance** (SOC 2, ISO 27001, GDPR, regional data residency)
- **Scalable architecture** handling billions of messages daily for businesses of all sizes
- **Strong developer community** and extensive integration ecosystem

## Strategic Focus
- **Democratizing customer engagement** by making enterprise-grade tools accessible to all businesses
- **AI-first innovation** (OneSignal AI) to reduce manual work and improve campaign performance
- **Expanding omnichannel reach** (e.g., RCS, Live Activities) and deepening integrations with analytics/CDP/CRM platforms
- **Maintaining a remote-first, flexible work culture** while growing globally

## Why Work Here
- **Work flexibility**: Fully remote and hybrid options; no-meeting Wednesdays for deep focus; results-oriented culture
- **Perks**: Home office and wellness stipend, learning & development stipend
- **Culture**: Values include customer-first, ownership, transparency, collaboration with empathy, and continuous learning
- **Diversity & Inclusion**: Committed to creating an inclusive environment where employees bring their authentic selves
- **Awards**: Great Place to Work® Certified, Fortune 100 Best Companies to Work For®
- **Locations**: San Mateo (HQ), New York, London, and Singapore (shared workspace)

## Sources
1. [onesignal.com/careers](https://onesignal.com/careers)
2. [onesignal.com](https://onesignal.com/)
3. [onesignal.com/about](https://onesignal.com/about)
4. [ycombinator.com/companies/onesignal](https://www.ycombinator.com/companies/onesignal)
5. [tracxn.com/d/companies/onesignal](https://tracxn.com/d/companies/onesignal/__m5ycJzS7z96DPQZYdUsN2ifGGab0KTqN-m99zO8jMKA)

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