---
title: 'Customer Success Manager at OpenRouter'
canonical: 'https://feeny.ai/job/customer-success-manager-openrouter-united-states-zg2jegw8rt20'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Manager at OpenRouter

- **Company:** OpenRouter
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-18
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/openrouter/7c5cb1ca-71ba-464d-bf98-33743e8b1474

## Job description

## About OpenRouter

OpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers—without lock-in, capacity constraints, or unnecessary cost. We power some of the most advanced AI teams in the world by giving them the flexibility to move fast, scale confidently, and stay future-proof as models evolve. As enterprise adoption of AI accelerates, OpenRouter sits at the center of how organizations operationalize LLMs across research, product, and production workloads.

## About The Role

As a Customer Success Manager at OpenRouter, you will own a portfolio of hyper-growth, Enterprise accounts. Your goal is simple but demanding: Drive adoption, unlock outcomes and value, and lead inference growth. You will be the bridge between complex technical systems, clear business outcomes and commercial growth.

## What You'll Do

- Strategy and Adoption: You need to get into the weeds of what customers are building. Whether it’s an AI agent or a coding tool, you’ll create the plan that helps them use OpenRouter to its full potential.
- Revenue and Outcome Ownership: You are responsible for keeping our customers around and helping them grow. You’ll lead the commercial talks and find ways to expand their usage across different product lines.
- Strategic & Tactical Execution: One hour you’ll be presenting an ROI analysis to a CTO; the next, you’ll be diving into API documentation to help a lead engineer optimize their model routing. You enjoy translating from strategic to technical and back (on repeat).
- Value Realization: Define and track "Success Criteria" for every customer. You will turn abstract AI goals into concrete ROI metrics, ensuring OpenRouter is a mission-critical partner and an important part of their AI strategy.
- The Feedback Loop: Act as the data focused voice of the customer for our GTM, Product and Engineering teams, distilling learnings and friction points into roadmap priorities.

## What We're Looking For

We are looking for a proactive AI Customer Success Manager. You don't wait for a customer to ask for help; you identify a drop in token usage or a new model release and reach out with a plan and strategy to drive adoption, value and growth.

Required Qualifications

- AI-Native DNA: You have previously worked at an AI-first company (LLM labs, AI infrastructure, or high-growth GenAI apps). You understand the nuances of tokens, latency, context windows, and model routing.
- Technical Platform Expertise: You come from a background in technical SaaS or API-first platforms. You are comfortable talking to developers and product managers in their own language.
- Revenue Focused: You have a proven track record of owning a quota. You are comfortable navigating procurement, legal, and executive stakeholders to get a deal done.
- Playbook Builder: You don’t just fix things once. You build the systems and guides that help us scale this to the next thousand customers.

Core Competencies

- Strategic Agility: The ability to zoom out to the 10,000-foot view of the AI market and zoom in to the tactical details of a customer's implementation.
- Commercial Grit: A proactive mindset regarding renewals and expansions. You see a renewal as an opportunity to re-sell the value, not a clerical task.
- Analytical Rigor: You use data to tell a story. You can analyze usage trends to predict churn or identify a perfect moment for an upsell.

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone who is excited to join the team.

## About OpenRouter

## Company Overview
- **One-liner**: OpenRouter provides a unified API that gives developers access to 400+ large language models from 70+ providers through a single interface.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, New York, United States
- **Founded**: 2023
- **Founders**: Alex Atallah (CEO, Co-Founder), Louis Vichy (Co-Founder)

## Core Business
- **Primary industry**: AI Infrastructure / Developer Tools
- **Target customers**: B2B — software developers, AI application builders, and enterprises building agentic and LLM-powered products.
- **Mission or purpose**: To be the unified interface for LLMs, helping developers build AI applications without worrying about provider lock-in, downtime, or complex integrations.

## Products & Services
- **Unified LLM API**: A single, OpenAI-compatible API endpoint that provides access to 400+ models from 70+ providers (OpenAI, Anthropic, Google, Meta, Mistral, etc.). Handles authentication, request routing, rate limiting, and automatic failover. Developers avoid managing separate API keys and billing relationships.
- **Enterprise Offering**: Custom data policies, fine-grained provider controls, and dedicated support for organizations that need data governance and compliance.
- **Model & App Rankings**: A public leaderboard and community hub for discovering top-performing models and AI applications built on the platform.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding of **$200M** across multiple rounds (Seed, Series A, Series B).
- **Latest Funding**: $120M venture round in April 2026.
- **Notable Investors**: Andreessen Horowitz, Menlo Ventures, Snowflake Ventures, ServiceNow Ventures, League of Generalists.
- **Growth Signals**: Processes **100 trillion tokens monthly**; serves **250k+ apps** and **4.2M+ global users**; headcount grew **+611% year-over-year** to 46 employees; LinkedIn followers grew **+871.9% year-over-year** to 14,754.

## Competitive Advantages
- **Provider Agnosticism**: Developers are not locked into a single provider; OpenRouter handles failover and routing across 70+ providers, ensuring high availability and resilience.
- **Cost Optimization**: Offers better prices than going direct to many providers, with no subscription fees — users simply buy credits.
- **Massive Model Selection**: 400+ models in one API, from frontier reasoning models to lightweight, cost-optimized options, enabling dynamic model selection per task.
- **OpenAI-Compatible SDK**: Drop-in replacement for existing OpenAI integrations, minimizing migration friction.

## Strategic Focus
- **Scaling Infrastructure**: Building distributed inference infrastructure to improve reliability and reduce latency for global users.
- **Enterprise Adoption**: Growing enterprise sales team and launching dedicated enterprise features (data policies, compliance controls).
- **Agentic Development**: Supporting the next wave of autonomous AI agents with robust routing, fallback, and observability.
- **Platform Expansion**: Growing the ecosystem of featured agents and apps built on OpenRouter.

## Why Work Here
- **Remote First**: Flexibility to work from anywhere in the US.
- **Small, High-Impact Team**: ~46 employees with a flat structure where every person has direct impact on the product and users.
- **Competitive Compensation**: Top-of-market salary and equity packages.
- **Health & Wellness**: Fully covered health, dental, and vision plans for you and your dependents.
- **WFH Budget**: Annual stipend for home office setup and internet.
- **Unlimited PTO**: Encouraged time off to recharge.
- **Quarterly Offsites**: Regular team gatherings to connect in person.
- **Engineering Culture**: High ownership, small team punching above its weight, building critical AI infrastructure at massive scale (100T tokens/month).

## Strategic Focus
- **Scaling Infrastructure**: Building distributed inference routing to improve reliability and reduce latency globally.
- **Enterprise Growth**: Expanding enterprise sales, security, and compliance features to serve larger organizations.
- **Agentic Ecosystem**: Supporting the next wave of autonomous AI agents with robust routing, fallback, and observability.
- **Platform Expansion**: Growing the marketplace of featured agents and apps, and deepening integrations with developer tools.

## Competitive Advantages
- **Provider Agnosticism**: Developers are not locked into a single provider; OpenRouter handles failover and routing across 70+ providers, ensuring high availability.
- **Cost Optimization**: Offers better prices than going direct to many providers, with no subscription fees — users simply buy credits.
- **Massive Model Selection**: 400+ models in one API, from frontier reasoning models to lightweight, cost-optimized options.
- **OpenAI-Compatible SDK**: Drop-in replacement for existing OpenAI integrations, minimizing migration friction.

## Why Work Here
- **Remote First**: Flexibility to work from anywhere in the US.
- **High Impact, Small Team**: ~46 employees, each with direct impact on the product and millions of users.
- **Competitive Compensation**: Top-of-market salary and equity packages.
- **Health & Wellness**: Fully covered health, dental, and vision plans for you and your dependents.
- **WFH Budget**: Annual stipend for home office setup and internet.
- **Unlimited PTO**: Encouraged time off to recharge.
- **Quarterly Offsites**: Regular team gatherings to connect in person.
- **Engineering Culture**: High ownership, small team punching above its weight, building critical AI infrastructure at massive scale.

## Sources
1. [openrouter.ai](https://openrouter.ai/)
2. [openrouter.ai/careers](https://openrouter.ai/careers)
3. [jobs.ashbyhq.com/openrouter](https://jobs.ashbyhq.com/openrouter/)
4. [cbinsights.com](https://www.cbinsights.com/company/openrouter)
5. [linkedin.com/company/openrouter](https://www.linkedin.com/company/openrouter)

## Other roles at OpenRouter

- [Enterprise Support Engineer (West Coast)](https://feeny.ai/job/enterprise-support-engineer-west-coast-openrouter-united-states-gxr6zg59bhm7) — United States
- [Strategic Account Executive](https://feeny.ai/job/strategic-account-executive-openrouter-united-states-140am3chk0r0) — United States
- [Community Lead, Developer Relations](https://feeny.ai/job/community-lead-developer-relations-openrouter-san-francisco-bay-area-5jz0m5q2grgm) — San Francisco Bay Area, CA
- [Data Scientist](https://feeny.ai/job/data-scientist-openrouter-united-states-4aqxa5hkcdbc) — United States
- [Third-Party Risk Analyst](https://feeny.ai/job/third-party-risk-analyst-openrouter-united-states-yz8rjkff2wd2) — United States
- [Customer Engineer](https://feeny.ai/job/customer-engineer-openrouter-united-states-sk54wh1a5gjp) — United States
- [Director, Revenue Operations](https://feeny.ai/job/director-revenue-operations-openrouter-united-states-ymhde7q5cbds) — United States
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- [Partner Development Manager, Provider Ecosystem](https://feeny.ai/job/partner-development-manager-provider-ecosystem-openrouter-united-states-7sdqaz37f4f8) — United States
- [Business Development Representative](https://feeny.ai/job/business-development-representative-openrouter-united-states-z4gve8eqs39v) — United States