---
title: 'Customer Success Manager at Optimove'
canonical: 'https://feeny.ai/job/customer-success-manager-optimove-dundee-zhq29b916bgy'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Success Manager at Optimove

- **Company:** Optimove
- **Location:** Dundee, Scotland
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.eu.greenhouse.io/optimove/jobs/4965607101

## Job description

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own. We call this being Positionless. And Positionless isn’t just our culture. It’s our product. Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency. Recognized as a Visionary in Gartner’s Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 500 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within. If you’re looking for a place where you can do more, be more, come grow with us.

Optimove’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO’s, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serves as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you!

Responsibilities:

- Own overall client relationship, enabling them to unlock value from their partnership with Optimove
- Establish a trusted and strategic relationship with each assigned client
- Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients
- Be the customer’s advocate internally by communicating requests and issues across departments
- Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
- Communicate major product updates and releases ensuring clients enact changes

Requirements:

- Bachelor’s degree
- 1-4 years of experience in relevant roles, ideally from software companies
- Extremely strong presentation and communication skills
- Proactive, highly organized, with the ability to manage multiple tasks
- A true value-enabler who relishes helping clients achieve their business goals
- Fast learner who can understand and articulate technology at any level
- Rich and effective interpersonal skills
- Strong analytical skills
- Growth mindset – always pushing yourself out of your comfort zone
- Excellent computer skills, including Excel
- Experience in technology-related fields, preferably web-based software
- Must be eligible to work in the UK – we are unable to provide sponsorship at this time

This is a Hybrid role, and you will be required in our Dundee office two days per week.

Optimove offers a vibrant, people‑first culture where innovation, ownership, and continuous learning shape everything we do. Our UK team enjoys a modern office with a hybrid work model, daily lunch budget when onsite, and a fully stocked kitchen, along with a wide range of social events throughout the year. We’re committed to helping our people grow in an inclusive, supportive workplace recognised as one of the UK’s Best Workplaces in Tech and for Wellbeing. Optimove is an equal opportunity employer. We consider all qualified applicants fairly, without regard to race, ethnicity, gender, age, religion, disability, sexual orientation, or any other characteristic protected by applicable law. If you require any adjustments during the recruitment process, please let us know.

By submitting this application, you agree that Optimove will process your personal data in accordance with applicable data protection laws, including GDPR. For details, see our [Privacy Policy](https://www.optimove.com/legal/privacy-policy).

## About Optimove

## Company Overview
- **One-liner**: Optimove provides a Positionless Marketing platform that unifies customer data, AI decisioning, multichannel orchestration, real-time personalization, and gamification so brands can deliver hyper-personalized experiences at scale.
- **Entity Type**: Private
- **Headquarters**: Tel Aviv, Israel
- **Founded**: 2012
- **Founders**: Pini Yakuel

## Core Business
- **Primary industry/industries**: Marketing Technology (MarTech), Customer Data & Engagement
- **Target customers**: B2B, primarily large consumer brands across iGaming, prediction markets, retail & e-commerce, financial services, and online trading.
- **Mission or purpose statement**: "To unlock the full power of every marketer and every marketing team to do anything and be everything." [optimove.com](https://www.optimove.com/about-us)

## Products & Services
- **Optimove Positionless Marketing Platform**: A SaaS platform that gives marketers the power to execute any marketing task (data analysis, campaign orchestration, personalization, creative generation) without relying on other teams. It unifies customer data, AI decisioning, multichannel orchestration, real-time personalization, and gamification.
- **Optimove AI**: A suite of AI agents including AI Insights Agent, AI Journey Decisioning Agent, AI Offer Decisioning Agent, and AI Content Decisioning Agent.
- **Optimove Personalize**: Real-time digital personalization powered by 20+ AI models.
- **Optimove Gamify**: Branded minigames, loyalty programs, and data-driven promotions.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: Over 1,200 brands use the platform. The company processes 7+ billion data rows per day and 1+ billion real-time events daily. [optimove.com](https://www.optimove.com/about-us)
- **Notable Investors/Partners**: Not publicly listed on the website or Wikipedia.
- **Growth Signals**: The company has 500+ employees globally, with offices in Tel Aviv, New York, London, Dundee, São Paulo, and Tallinn. It was named a "Visionary" in the 2025 Gartner Magic Quadrant for Multichannel Marketing Hubs and received the highest score for "Generative AI" in the 2024 Forrester Wave for Cross-Channel Marketing Hubs. [optimove.com](https://www.optimove.com/about-us)

## Competitive Advantages
- **Positionless Marketing Concept**: The platform's core differentiator is freeing marketers from dependencies on data analysts, engineers, and designers, allowing them to execute campaigns independently. This is marketed as dramatically increasing speed and efficiency (88% improvement in marketing efficiency).
- **AI-First Approach**: Embedded AI into the platform as early as 2012, with a mature suite of AI agents for decisioning, insights, and content.
- **Scale & Performance**: Proven ability to handle massive data volumes (7+ billion rows/day) and orchestrate 205+ billion customer interactions per year.
- **Strong Security & Compliance**: Holds ISO 27001, SOC 2 Type II, HIPAA, GDPR, and CCPA certifications. [optimove.com](https://www.optimove.com/about-us)

## Strategic Focus
- **Expanding Positionless Marketing**: The company is actively promoting and scaling its "Positionless" philosophy, aiming to reshape how marketing teams operate globally.
- **AI Agent Development**: Continued investment in AI agents to automate more complex marketing tasks.
- **Global Expansion**: Maintaining and growing its presence across multiple continents (North America, Europe, South America).

## Why Work Here
- **Culture & Values**: The company promotes a culture of "Hunger," "Ownership," "Transparency," "Good-Better-Best" (continuous improvement), and "Comradery." [optimove.com](https://www.optimove.com/careers)
- **"Positionless" Philosophy for Employees**: The company applies its own philosophy internally, calling it "Do Anything. Be Everything." They state you are "empowered to reshape" your role, not just fill it. [optimove.com](https://www.optimove.com/careers)
- **Work Model**: Offers hybrid flexibility. [optimove.com](https://www.optimove.com/careers)
- **Benefits**: Includes PTO that is "encouraged and respected," wellness support, team events, and global mobility opportunities. [optimove.com](https://www.optimove.com/careers)
- **Interview Process**: Structured process: CV Screen → Phone Screen → Home Task (for selected positions) → Technical Interview → Leadership Interview → HR Interview → Reference Check → Offer. [optimove.com](https://www.optimove.com/careers)
- **Global Team**: 500+ employees across 6 offices, offering a diverse, international work environment.

## Sources
1. [optimove.com - About Us](https://www.optimove.com/about-us)
2. [optimove.com - Careers](https://www.optimove.com/careers)
3. [optimove.com - Homepage](https://www.optimove.com/)
4. [linkedin.com - Optimove](https://www.linkedin.com/company/optimove)
5. [wikipedia.org - Optimove](https://en.wikipedia.org/wiki/Optimove)

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