---
title: 'Customer Success Manager at Optimove'
canonical: 'https://feeny.ai/job/customer-success-manager-optimove-tel-aviv-7nvy1kxcedbv'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Success Manager at Optimove

- **Company:** Optimove
- **Location:** Tel Aviv, Israel
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.eu.greenhouse.io/optimove/jobs/4950724101

## Job description

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own. We call this being Positionless. And Positionless isn’t just our culture. It’s our product. Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency. Recognized as a Visionary in Gartner’s Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 500 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within. If you’re looking for a place where you can do more, be more, come grow with us.

Develop your career, get acknowledged for your impact, and work with talented people who love what they do in one of Tel Aviv’s top SaaS scale-ups! Optimove’s Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, you’ll ensure that our customers realize maximum value from Optimove’s platform while driving measurable impact for their business. This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.

## Responsibilities

- Own the customer relationship – serve as the primary point of contact and strategic advisor for enterprise accounts.
- Drive value realization – ensure clients are maximizing adoption of Optimove’s platform and achieving measurable ROI.
- Executive engagement – build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
- Customer advocacy – represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
- Strategic planning – lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
- Crisis management & resolution – anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.
- Thought leadership – educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.

## Requirements

- 2+ years of experience in customer-facing roles (Customer Success, Account Management, or Consulting) in a B2B SaaS environment.
- Proven track record of managing enterprise accounts and engaging directly with senior executives (VP, C-level).
- Exceptional presentation, facilitation, and communication skills in English.
- Strong analytical and problem-solving abilities, with the ability to translate complex data into actionable insights.
- Highly proactive, structured, and organized, with the ability to manage multiple priorities.
- Collaborative mindset and excellent interpersonal skills.
- Growth-oriented, curious, and comfortable driving change in dynamic environments.

Optimove is an equal opportunity employer. We consider all qualified applicants fairly, without regard to race, ethnicity, gender, age, religion, disability, sexual orientation, or any other characteristic protected by applicable law. If you require any adjustments during the recruitment process, please let us know.

By submitting this application, you agree that Optimove will process your personal data in accordance with applicable data protection laws, including GDPR. For details, see our [Privacy Policy](https://www.optimove.com/legal/privacy-policy).

## About Optimove

## Company Overview
- **One-liner**: Optimove provides a Positionless Marketing platform that unifies customer data, AI decisioning, multichannel orchestration, real-time personalization, and gamification so brands can deliver hyper-personalized experiences at scale.
- **Entity Type**: Private
- **Headquarters**: Tel Aviv, Israel
- **Founded**: 2012
- **Founders**: Pini Yakuel

## Core Business
- **Primary industry/industries**: Marketing Technology (MarTech), Customer Data & Engagement
- **Target customers**: B2B, primarily large consumer brands across iGaming, prediction markets, retail & e-commerce, financial services, and online trading.
- **Mission or purpose statement**: "To unlock the full power of every marketer and every marketing team to do anything and be everything." [optimove.com](https://www.optimove.com/about-us)

## Products & Services
- **Optimove Positionless Marketing Platform**: A SaaS platform that gives marketers the power to execute any marketing task (data analysis, campaign orchestration, personalization, creative generation) without relying on other teams. It unifies customer data, AI decisioning, multichannel orchestration, real-time personalization, and gamification.
- **Optimove AI**: A suite of AI agents including AI Insights Agent, AI Journey Decisioning Agent, AI Offer Decisioning Agent, and AI Content Decisioning Agent.
- **Optimove Personalize**: Real-time digital personalization powered by 20+ AI models.
- **Optimove Gamify**: Branded minigames, loyalty programs, and data-driven promotions.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: Over 1,200 brands use the platform. The company processes 7+ billion data rows per day and 1+ billion real-time events daily. [optimove.com](https://www.optimove.com/about-us)
- **Notable Investors/Partners**: Not publicly listed on the website or Wikipedia.
- **Growth Signals**: The company has 500+ employees globally, with offices in Tel Aviv, New York, London, Dundee, São Paulo, and Tallinn. It was named a "Visionary" in the 2025 Gartner Magic Quadrant for Multichannel Marketing Hubs and received the highest score for "Generative AI" in the 2024 Forrester Wave for Cross-Channel Marketing Hubs. [optimove.com](https://www.optimove.com/about-us)

## Competitive Advantages
- **Positionless Marketing Concept**: The platform's core differentiator is freeing marketers from dependencies on data analysts, engineers, and designers, allowing them to execute campaigns independently. This is marketed as dramatically increasing speed and efficiency (88% improvement in marketing efficiency).
- **AI-First Approach**: Embedded AI into the platform as early as 2012, with a mature suite of AI agents for decisioning, insights, and content.
- **Scale & Performance**: Proven ability to handle massive data volumes (7+ billion rows/day) and orchestrate 205+ billion customer interactions per year.
- **Strong Security & Compliance**: Holds ISO 27001, SOC 2 Type II, HIPAA, GDPR, and CCPA certifications. [optimove.com](https://www.optimove.com/about-us)

## Strategic Focus
- **Expanding Positionless Marketing**: The company is actively promoting and scaling its "Positionless" philosophy, aiming to reshape how marketing teams operate globally.
- **AI Agent Development**: Continued investment in AI agents to automate more complex marketing tasks.
- **Global Expansion**: Maintaining and growing its presence across multiple continents (North America, Europe, South America).

## Why Work Here
- **Culture & Values**: The company promotes a culture of "Hunger," "Ownership," "Transparency," "Good-Better-Best" (continuous improvement), and "Comradery." [optimove.com](https://www.optimove.com/careers)
- **"Positionless" Philosophy for Employees**: The company applies its own philosophy internally, calling it "Do Anything. Be Everything." They state you are "empowered to reshape" your role, not just fill it. [optimove.com](https://www.optimove.com/careers)
- **Work Model**: Offers hybrid flexibility. [optimove.com](https://www.optimove.com/careers)
- **Benefits**: Includes PTO that is "encouraged and respected," wellness support, team events, and global mobility opportunities. [optimove.com](https://www.optimove.com/careers)
- **Interview Process**: Structured process: CV Screen → Phone Screen → Home Task (for selected positions) → Technical Interview → Leadership Interview → HR Interview → Reference Check → Offer. [optimove.com](https://www.optimove.com/careers)
- **Global Team**: 500+ employees across 6 offices, offering a diverse, international work environment.

## Sources
1. [optimove.com - About Us](https://www.optimove.com/about-us)
2. [optimove.com - Careers](https://www.optimove.com/careers)
3. [optimove.com - Homepage](https://www.optimove.com/)
4. [linkedin.com - Optimove](https://www.linkedin.com/company/optimove)
5. [wikipedia.org - Optimove](https://en.wikipedia.org/wiki/Optimove)

## Other roles at Optimove

- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-optimove-london-3xk5xmqhwf5r) — London, United Kingdom
- [Customer Success Manager (Latam)](https://feeny.ai/job/customer-success-manager-latam-optimove-brazil-kkf9r1e4ygq9) — Brazil
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-optimove-dundee-zhq29b916bgy) — Dundee, Scotland
- [Solutions Engineer](https://feeny.ai/job/solutions-engineer-optimove-tallinn-59qz89xj4xbj) — Tallinn, Estonia
- [Solutions Engineer](https://feeny.ai/job/solutions-engineer-optimove-dundee-2ymc3baqyz7f) — Dundee
- [Solutions Engineer](https://feeny.ai/job/solutions-engineer-optimove-london-ykb9gews119e) — London, United Kingdom
- [Solutions Engineer](https://feeny.ai/job/solutions-engineer-optimove-new-york-9w1hasa8pytt) — New York, NY
- [Site Reliability Team Leader](https://feeny.ai/job/site-reliability-team-leader-optimove-tel-aviv-hzvgr03jzssc) — Tel Aviv, Israel
- [CRM Associate](https://feeny.ai/job/crm-associate-optimove-dundee-r0a22z8xva8r) — Dundee, Scotland
- [CRM Associate](https://feeny.ai/job/crm-associate-optimove-brazil-cwqh8x1222e0) — Brazil