---
title: 'Customer Success Manager at Orca Security'
canonical: 'https://feeny.ai/job/customer-success-manager-orca-security-austin-cts2gjkyaz7x'
type: 'job'
last_seen: '2026-11-03'
---

# Customer Success Manager at Orca Security

- **Company:** Orca Security
- **Location:** Austin, TX
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-03
- **Apply:** https://orca.security/about/careers/6240046004?gh_jid=6240046004

## Job description

Location: Austin, TX

Big Ideas. Real People.

At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod.

We’re looking for driven and talented people like you to join our Sales team and our mission to change the future of cloud security. Ready to dive in and swim with our pod?

Highlights:

- High-growth: Over the past seven years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
- Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud, so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
- Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
- Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

About the Role:

We are looking for a highly-motivated, business-focused, demonstrated team-player to join us as a Customer Success Manager. In this role, you will be responsible for partnering with Customers to meet their security objectives, adopt our solution, understand the value of their investment, and expand their product footprint.

What You'll Do:

- Managing the entire Customer Journey for an assigned portfolio of Customers.
- Partner with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes and value. Ensuring that technical enablement ties to customer goals and helps them achieve their own business KPIs.
- Define and execute Customer Success Plans that drive both adoption and value.
- Be a trusted advisor for customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer.
- Work with customer stakeholders, executive sponsors, and partners to drive business value and expansion. Build strong relationships within all levels of the organization from the practitioner level all the way up to the C-suite. Proactively reach out to other BUs and executives to expand Orca’s footprint.
- Identify risks, manage escalations, and collaborate cross-functionally within Orca.
- Lead Executive Business Reviews (EBRS) & Quarterly Business Review (QBRs).
- Own Customer renewal opportunities and partner with Account Executives on Customer Expansion opportunities.
- Contribute to defining and bringing maturity Customer Success Playbooks, Journeys, and Best Practices.
- Become proficient in CS and Sales tools required to perform the role: e.g. Salesforce, Clari, Google Workspace, Slack, ChatGPT, Claude, etc.
- In your day to day with customers, you are the owner of the relationship, meaning that you understand your customer use cases, business outcomes, feature requests, escalation points, and key players at all times.

What You Bring:

- Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud, etc.
- 5+ years of experience working with Cloud Security, CyberSecurity, or related SaaS products.
- 5+ years experience in customer success, account management, engagement management, or pre-sales roles related to driving positive customer outcomes and adoption.
- Bachelor's degree or equivalent work experience.
- Ability to communicate, operate and communicate in various organizational levels both internally and externally.
- Knowledge of and experience working in the Cloud Security industry
- Familiarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud.
- Thrive in a fast pace, dynamic environment.
- Excellent written, verbal communication skills, & problem-solving skills
- A passion for creating and maintaining relationships, while working in a tight-knit community culture.
- Ability to manage competing priorities.
- Passion for driving customer success that results in renewals, upside, and retention.
- Experience with Salesforce, Slack, ChatGPT, Claude, and related AI tools.
- Ability to travel 30%.

What We Offer:

- Competitive salary, commission, and equity package
- Discounted medical, dental, and vision benefits with significant employer contribution
- Benefits coverage starting on your first day of employment
- Generous PTO with U.S. holidays observed and flexible hybrid & remote work environments
- Your choice of Mac or Windows laptop
- Work-from-home stipend to be used in your first month of employment
- Monthly reimbursement for cell phone and for home internet
- The chance to collaborate with a team of talented global colleagues all around the world

Annual Salary range: $100,000 - $120,000 base salary and $20,000 - $30,000 performance-based commissions. This represents the typical salary range for this position based on experience, skills, and other factors.

This position is open until filled. Applications will be accepted on an ongoing basis.

Orca Security is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

#LI-Orca

#LI-Remote

## About Orca Security

## Company Overview
- **One-liner**: Orca Security is the pioneer of agentless cloud security, providing a comprehensive Cloud Native Application Protection Platform (CNAPP) that identifies, prioritizes, and remediates security risks and compliance issues across AWS, Azure, Google Cloud, and Kubernetes.
- **Entity Type**: Private (Series C; total funding $632M; valuation $1.8B as of 2025)
- **Headquarters**: Portland, Oregon, United States (with additional offices in London, UK and Tel Aviv, Israel)
- **Founded**: 2019
- **Founders**: Gil Geron (CEO & Co-Founder), Avi Shua (Chief Innovation Officer & Co-Founder)

## Core Business
- **Primary industry**: Cloud Security / Cybersecurity (CNAPP, agentless cloud security)
- **Target customers**: B2B, primarily mid-market to large enterprises across all cloud environments
- **Mission statement**: “Empower people and organizations to thrive securely in the cloud.”

## Products & Services
- **[Orca Cloud Security Platform](https://orca.security/)**: A unified agentless platform that provides full visibility into cloud assets, prioritizes risks using a patented Unified Data Model, and offers AI-driven remediation (AI Code Fixes, AI Discovery, AI Assistant, AI agents). Includes compliance checks against 200+ frameworks, DevSecOps integration (CI/CD, code reachability), and real-time threat detection via the lightweight eBPF-based **Orca Sensor**.

## Market Standing
- **Valuation / Market Cap**: $1.8 billion (unicorn status, as stated on [orca.security/about](https://orca.security/about/))
- **Key Metric**: Annual Revenue $110M (per [LinkedIn](https://www.linkedin.com/company/orca-security)); Total Funding $632M across 5 rounds (Seed, Series A, B, and two Series C rounds)
- **Notable Investors / Partners**: CapitalG, Redpoint, Temasek Holdings, YL Ventures, Notable Capital, ICONIQ Capital. AWS Global Security Partner of the Year (2022).
- **Growth Signals**: 388 employees (+13.1% YoY); recognized on CNBC Disruptor 50, Forbes Cloud 100, CRN AI 100, GigaOm Leader for CNAPP (2025); FedRAMP Moderate Authorized; SOC 2 Type II certified.

## Competitive Advantages
- **Agentless SideScanning™ technology** (patented) – deploys in minutes without agents, giving instant visibility across all cloud workloads.
- **Unified Data Model** – correlates vulnerabilities, misconfigurations, identities, secrets, and data to surface only the most critical attack paths.
- **Three types of reachability analysis** (container-level, dynamic runtime, code-level) – eliminates up to 90% of alert noise by focusing on exploitable risks.
- **AI-native platform** – AI agents accelerate analysis, generate code fixes, and reduce false positives, enabling security teams to operate efficiently without scaling headcount.

## Strategic Focus
- Deepening AI capabilities across the platform (AI agents for analysis, remediation, and triage).
- Expanding real-time cloud detection and response (Orca Sensor for runtime protection).
- Consolidating AppSec tools (SAST, SCA, secrets detection) into a single platform to reduce toolchain complexity.
- Maintaining compliance leadership with continuous updates to regulatory frameworks.

## Why Work Here
- **Culture**: Emphasizes inclusivity, collaboration, authenticity, creativity, and communication. Referred to internally as “the Pod.”
- **Recognition**: Rated one of the best high-tech companies to work for; employer rating 4.2/5 on LinkedIn (based on 128 reviews).
- **Work Environment**: Hybrid/office presence across Portland, Tel Aviv, London, and Brazil. Open roles in R&D (Software Engineer, Head of Research, Senior Software Engineer), Customer Success, Finance, and Sales.
- **Perks**: Opportunity to work on cutting-edge cloud security technology with a mission-driven team; fast-paced growth environment with significant impact on the cloud security landscape.

## Sources
1. [orca.security](https://orca.security/)
2. [orca.security/about](https://orca.security/about/)
3. [orca.security/about/careers](https://orca.security/about/careers/)
4. [orca.security/about/why-orca](https://orca.security/about/why-orca/)
5. [linkedin.com/company/orca-security](https://www.linkedin.com/company/orca-security)

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