---
title: 'Customer Success Manager at PagerDuty'
canonical: 'https://feeny.ai/job/customer-success-manager-pagerduty-santiago-skzzjtm3aq00'
type: 'job'
last_seen: '2026-11-03'
---

# Customer Success Manager at PagerDuty

- **Company:** PagerDuty
- **Location:** Santiago, Chile
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-11-03
- **Apply:** https://job-boards.greenhouse.io/pagerduty/jobs/6231165004

## Job description

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

PagerDuty is seeking an Enterprise Customer Success Manager to join our talented, customer-focused team! As an Enterprise Customer Success Manager, you will report to the Customer Success leadership team and partner closely with sales, product, and expert services teams to serve as a trusted advisor to our enterprise customers, building executive-level relationships and guiding customers through their digital transformation journey while driving adoption of real-time operations. This is an exciting opportunity to work with complex enterprise customers across various market segments and solution complexities, directly impacting their business outcomes and growth. The ideal candidate has extensive B2B SaaS experience with strong consulting skills and the ability to influence C-level stakeholders.

## KEY RESPONSIBILITIES

- Build and foster executive-level trusted advisor relationships with customers' IT, Engineering, and Support organizations to accelerate their digital journey
- Demonstrate hands-on PagerDuty product knowledge by applying it to customers' business priorities and guiding them on process, people, and change management best practices
- Produce and execute comprehensive adoption paths showing current state, target future state with timeline while proactively identifying risks and building mitigation plans
- Deliver business value and innovation by understanding customers' opportunities to reduce costs and drive growth, recommending additional expert services when appropriate
- Lead cross-functional post-sales teams to deliver seamless customer experiences while preparing and facilitating business reviews, training sessions, and strategic interactions

## BASIC QUALIFICATIONS

- 5+ years of relevant industry expertise in a dynamic, customer-facing role within B2B SaaS organizations
- Strong consulting skills with proven results working as a trusted advisor to drive business value for customers
- Ability to drive effective and influential conversations at C-level with experience facilitating difficult discussions and handling objections
- Experience building business value ROI models and forecasting risk, renewal, and expansion within customer portfolios
- Advanced written and verbal English communication skills

## PREFERRED QUALIFICATIONS

- Solid understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring
- Experience working in a DevOps environment or with companies transitioning to DevOps
- Proven ability to represent the voice of the customer to inform sales processes and product roadmap
- Experience proactively communicating technical product changes, degradations, and updates to enterprise stakeholders
- Strong presentation and facilitation skills for webinars, demos, and strategic customer interactions

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

For external applicants, including employee referrals, this role is expected to come into our Santiago office 2 times per week, so they can thrive in their new role and fully embrace being a Dutonian! Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for [job alerts](https://careers.pagerduty.com/jobalerts)!

Where we work

PagerDuty operates a hybrid work model with [offices](https://careers.pagerduty.com/locations) in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.

## How we work

[Our values](https://careers.pagerduty.com/#values) guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

## What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our [benefits site](https://careers.pagerduty.com/global-benefits).

Your package may include:

- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs

*Eligibility may vary by role, region, and tenure

## About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our [careers site](https://careers.pagerduty.com/home) and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's [Privacy Policy](https://www.pagerduty.com/privacy-policy/).

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

## About PagerDuty

## Company Overview
- **One-liner**: PagerDuty provides a digital operations management platform that helps teams manage and respond to incidents and critical work in real-time.
- **Entity Type**: Public (NYSE: PD)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2009
- **Founders**: Alex Solomon, Baskar Puvanathasan, Andrew Miklas

## Core Business
- Primary industry/industries: Digital Operations Management, Incident Management, IT Operations, AIOps
- Target customers: B2B, Enterprise (more than half of the Fortune 500 and nearly 70% of the Fortune 100 use PagerDuty), SMB, and technical teams (dev, reliability engineering, security, customer success)
- Mission or purpose statement: "To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world." Their vision is "An equitable world where we transform critical work so all teams can delight their customers and build trust." [pagerduty.com](https://www.pagerduty.com/company/)

## Products & Services
- **PagerDuty Operations Cloud**: The flagship platform combining AIOps, Automation, Customer Service Operations, and Incident Management with a generative AI assistant to create a flexible, resilient, and scalable platform for modern enterprises.
- **Incident Management**: Core offering to detect, triage, and resolve infrastructure and application incidents, reducing alert noise and accelerating triage.
- **AIOps**: Uses machine learning to intelligently group, prioritize, and reduce alert noise, helping teams focus on the most critical issues.
- **Automation**: Automates responses to common incidents and operational tasks, reducing manual toil.
- **Customer Service Ops**: Extends incident management to customer-facing teams, ensuring a seamless experience.
- **PagerDuty Advance**: An advanced analytics and insights offering.

## Market Standing
- **Valuation/Market Cap**: As a public company, market cap fluctuates. For the most current figure, please refer to a financial data source. (Not provided in search results).
- **Key Metric (Revenue)**: Annual Recurring Revenue is the key metric for a SaaS public company. For the most recent financial figures, see their latest 10-K or earnings release.
- **Notable Customers**: More than half of the Fortune 500 and nearly 70% of the Fortune 100, including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, and Zoom. [pagerduty.com](https://www.pagerduty.com/company/)
- **Growth Signals**: Over 30,000 organizations run on PagerDuty, with over 1,000,000 users on the platform. They have 1,200+ employees across five continents. They are a recognized leader and have received numerous awards. [careers.pagerduty.com](https://careers.pagerduty.com/)

## Competitive Advantages
- **Massive Scale & Trust**: Trusted by the majority of the Fortune 100 and 500, providing a strong network effect and data advantage for their AIOps.
- **Purpose-Built Platform**: A single, integrated platform that combines AIOps, automation, incident management, and customer service operations, unlike point solutions.
- **Strong Brand & Developer Focus**: A pioneer in the incident management space with a strong brand and high developer mindshare.
- **Culture & Values**: A strong, people-first culture with clear values (Champion the Customer, Take the Lead, Run Together, Ack + Own, Bring Yourself) that are central to their identity.

## Strategic Focus
- **AI-First Innovation**: Continuing to invest heavily in generative AI and AIOps to automate more of the incident lifecycle and provide proactive insights.
- **Platform Expansion**: Growing the "Operations Cloud" by deepening integrations and expanding into adjacent areas like Customer Service Operations.
- **Enterprise Growth**: Targeting larger, more complex enterprise deals and expanding within existing customer accounts.
- **Global Expansion**: Growing their international presence with offices in Lisbon, London, Sydney, Tokyo, Toronto, and Santiago.

## Why Work Here
- **Culture & Values**: A strong emphasis on a people-first culture, equity, and work-life balance. They live by their values, which are central to daily work.
- **Hybrid & Flexible Work**: They offer a hybrid, flexible workplace. Employees typically work from an office about one day a week, with opportunities for in-person and virtual connection.
- **Global Community**: A diverse team of ~1,200 "Dutonians" across five continents and eight offices (Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, Toronto).
- **Benefits**: Comprehensive benefits including competitive pay and equity, medical coverage from day one, generous PTO and parental leave, company holidays, and paid "Wellness Days" throughout the year plus a week-long closure in December.
- **Development**: Strong investment in career and leadership development programs and a philosophy of continuous learning.
- **Impact**: The work directly impacts the reliability of critical digital services for millions of people.
- **Commitment to Equity**: Led by CEO Jennifer Tejada, the Board of Directors is 50% female and 62% underrepresented representation. They are part of the Pledge 1% movement, committing 1% each of equity, product, and employee volunteer time to mission-driven organizations.
- **Awards**: Great Place to Work-certified™, Fortune Best Workplace for Millennials, Fortune Best Medium Workplace, Fortune Best Workplace in Technology, and top-rated on TrustRadius and G2. [careers.pagerduty.com](https://careers.pagerduty.com/frequently-asked-questions)

## Sources
1. [pagerduty.com](https://www.pagerduty.com/company/)
2. [careers.pagerduty.com](https://careers.pagerduty.com/)
3. [builtin.com](https://builtin.com/company/pagerduty)
4. [careers.pagerduty.com - FAQs](https://careers.pagerduty.com/frequently-asked-questions)
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/pagerduty)

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